Harrah's Northern California

 

At Harrah's Northern California, you can do anything and be anything, from delighting guests on the casino floor, to providing excellent service at our food outlets, to helping keep the casino spotless.  We WOW our guests by creating unforgettable experiences and making every visit memorable. If you are looking to be part of our inspiring family of team members who deliver exceptional service every day, we are the home for you!

 

 

 

 

 

 

 

 

Feb 07, 2019
Job Summary : Assists in the supervision of warehouse activities. Qualifications :  Ability to read and write English. High school diploma or equivalent. Basic math skills. Ability to lift up to 100 pounds. Proven leadership abilities. Minimum 6 months warehouse experience.   Essential Job Functions: Responsible for overall safety, monthly inventories, unloading trucks, receiving goods, system receiving goods, recycling glass, cardboard and paper.  Fills requisitions in a timely and accurate manner.  Operates and maintains consistent mail delivery, organization and tidiness of warehouse.  Responsible for safety and cleanliness of all warehouse areas as per internal and Health Department standards. Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.  Adheres to regulatory, departmental and company procedures.  Performs all other related and compatible duties as assigned. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:            Able to continually lift, carry, push, and pull heavy materials weighing up to 100 pounds.  Must be able to maneuver throughout the casino and hotel areas to deliver items.  Must be able to reach below and above shoulders while performing receiving duties.  Must be able to lift up to and carry up to 70 pounds.  Must possess the ability to operate a pallet jack, forklift, weigh scale and pull carts and dollies filled with items weighing up to 100 pounds.  Must be able to perform functions accurately in a noisy, busy environment.  Must be able to tolerate foul odors.  Must be able to work in extreme temperatures; below 10 degrees Fahrenheit in freezer to over 115 degrees Fahrenheit outdoors.  Must be able to give, as well as respond to visual and aural cues.  Must be able to operate computer as needed on dock.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA Full time
Feb 07, 2019
Job Summary : Receives, stores, issues, delivers and accounts for materials handled by the Warehouse Department.   Qualifications :  Prior receiving (especially food) experience highly preferred.  Must be computer literate.  Must be able to read, write, speak and understand English.  Must be able to perform arithmetic calculations.  Must possess a valid California driver’s license.  Must be able to work well with co-workers as a team.  Essential Job Functions: In all products being delivered to the hotel/casino and delivers products to the proper department within the hotel casino.  Inspect packages and count for accuracy.  Delivers for federal express, UPS and RPS mail packages to the appropriate departments.  Moves furniture and office equipment, from one department to another department.  Verify all items listed on invoices and requisitions with items on pallet.  Weigh pallet and adjust invoice Deliver items to the proper department or store man for storage. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:            Able to continually push and pull heavy materials weighing up to 200lbs. Must be able to maneuver throughout the casino and hotel areas to deliver items.  Must be able to reach below and above shoulders while performing receiving duties.  Must be able to lift up to and carry up to 70lbs continuously.  Must possess the ability to operate a pallet jack, forklift, weigh scale and pull carts and dollies filled with items weighing up to 100 lbs.  Must be able to perform functions accreted in a noisy, busy environment.  Must be able to work in extreme temperatures; below 10 degrees Fahrenheit in freezer to over 115 degrees Fahrenheit outdoors.    Must be able to tolerate foul odors. Must be able to respond to visual and aural cues.  Must be able to handle stress indoor pressure.  Must be able to work up to performance standards.  Must show customer sensitivity as well as make situation/problem analytical judgment.  Must be able to work with little supervision.  Must have good communication skills and have a positive attitude.  Must be able to work well as a team player as well as independently. Must be able to lift continuously through the day.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA, USA Full time
Feb 07, 2019
Job Summary : Enhances the growth of gaming revenues through the development of our customer base.  Maintains relationships with valued gaming guests and markets our gaming product to potential high-limit guests. Qualifications :  Must have proven track record of personally providing excellent customer service.   Must possess excellent interpersonal, communication, team-building and problem-solving skills.  Must be willing to work any shift when necessary.  Must be able to speak, read, write and understand English.  College degree in Marketing, Hotel or Business preferred but not required.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed, professional appearance. Essential Job Functions: Maintains close ties with targeted guests through personal contact by phone and in person.  Greets guests in the casino and participates in social events and special promotions.  Anticipates guests’ needs and quickly responds to guests’ requests to arrange transportation and accommodations.  Effectively uses telemarketing, mail and other marketing techniques to increase visitation patterns among target customers.  Uses sound judgment and makes good decisions in accordance with established guidelines.  Handles difficult guests and situations in a calm, professional and prudent manner.  Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Physical, Mental & Environmental Demands:           Must be able to continuously maneuver around office.  Must be able to move quickly around property.  Must be able to bend, crouch, kneel, twist and work at a desk.  Responds to visual and aural cues. Must be able to work independently and proven to be self-motivated.  Must be able to speak, read, write and understand English.  Must have the manual dexterity to operate a computer and other necessary office equipment.  Must be able to respond calmly and make rational decisions when handling guest’s needs.  Must be able to tolerate areas containing second hand smoke. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.   Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA, USA Full time
Feb 07, 2019
Job Summary : Provides supervision in the daily tasks of Valet.  Supervise day-to-day operations of Valet to achieve customer satisfaction and quality service while assuring compliance with policies and Standard operating Procedures. Creates a positive work environment for employees through motivation and coaching. Qualifications : College degree preferred (Hotel or Business Management preferred). High School diploma and/or equivalency required. Superior customer service skills and experience in dealing with the public required. Proficiency in Microsoft Office, Word, Outlook, Excel, and LMS/CMS system knowledge is preferred. Excellent oral and written communication skills. Ability to communicate in English clearly and effectively both orally and in writing. Ability to logically and independently plan, organize and complete the work and take initiative. Possess well-developed interpersonal skills. Ability to set and achieve high standards of performance. Receive instructions and hear inquiries from guests, clients, or staff; ability to remain alert throughout the duration of shift and remain calm during emergency situations. Must be able to get along well with co-workers and work as a team.  Must be able to work any day of the week and any shift.  Must present a well-groomed appearance. Essential Job Functions: Greets and welcomes customers with a smile and takes pride in being a Harrah’s team member and serves as a Hotel Management representative, and customer service role model for employees. Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Harrah’s standard. Prepares reports on a daily basis to detail Valet activities. Schedule staff in accordance to business demands. Recommends changes for assigned personnel, including hiring, promotion, demotion and release of personnel.  Provides coaching and written documentation of positive and corrective work -related activities. Prepares and coordinates performance reviews of assigned personnel, including onboarding, 90-day, six month, and annual reviews. Establishes and administers policies and procedures pertaining to the Hotel Department and assures adherence to them. Properly inform all employees of changes in programs and events by means of daily BUZZ sessions, memos and or e-mail. Handles guests’ complaints, taking corrective action as necessary including incident reports. Provides direction and training to all employees to maintain a positive and fun working environment. Understands, values, and supports the Harrah’s mission statement. Builds relationships with guests during their visit. Must have knowledge of all services available on property to accurately and clearly communicate information to guests and employees. Performs other managerial duties as deemed appropriate. Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands: Must be able to move in and around the Casino areas and Valet areas through the entire shift.  Must be able to stand for long periods. Must be able to respond calmly in a crisis and demanding situations handling many customer needs in a fast paced environment.  Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.  Must be able to lift and carry up to 50 pounds. Must be able to respond to visual and aural cues. Must be able to operate the following equipment: computer, 10 key adding machine, Saflok key machine, telephone, credit card machine, printer, facsimile and photocopier. Must be able to tolerate areas containing second hand smoke. Must be able to work and quickly maneuver inside and outside, sometimes in temperatures in excess of 115 degrees and as cold as 10 degrees.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA Full time
Feb 07, 2019
Job Summary: Oversees the Valet Parking Attendants and Booth Attendants.  Parks and retrieves customer’s passenger vehicles, while providing excellent customer service. Qualifications: Previous experience as a Valet Parking Attendant is preferred.  Must possess excellent communication skills, with the ability to express oneself in a professional, clear and concise fashion.  One-year previous customer service experience is preferred, with the ability to provide courteous, friendly and efficient service. Must be able to present a valid California driver’s license record with no moving violations or traffic citations in the past 5 years.  Must be able to work any day of the week and any shift. Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance. Essential Job Functions: Responsible for coordinating breaks, ensuring that training and training follow-up is accomplished, handles guest complaints, gives out WOW’s, and coaches employees.  Ensures the proper running of the department and that all service standards are being met.  Follows daily schedule to ensure that all employees are clocking in and out as scheduled.  Acknowledges, greets and converses in English with customers who leave their car in Valet for parking.  Drives and parks cars to designated area of Harrah’s parking lot.  Safely returns any cars from the Valet parking area back to customers. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Serve as Attendant, Cashier, and assists other operations as needed.  Direct traffic, monitor flow of parking and response times.  Respond to guest needs or concerns.  Write incident reports as needed.  When serving as a Valet Attendant, accept cars, write tickets, manage key control, return cars safely and promptly, run/jog always to ensure promptness, urgency and to role model for others.  When serving as a Valet Cashier, run point of sale system, charge guests accurately, tender payments, manage the automated parking system, call for retrievals, run reports, check coats and bags as needed.  Monitor friendliness and urgency of staff. Provide guidance and reminders to implement policies and procedures.  Provide feedback on performance, including positive behavior as well as infractions/concerns to supervisors.   Monitor staffing and delivery times to provide observations and suggestions to supervisors.  Sets high personal standards for performance and encourages others to do the same.  Implements initiatives to improve the employee experience and employee opinion ratings.  Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain.  Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Any and all other job duties as assigned  Physical, Mental & Environmental Demands: Must be able to work and quickly maneuver inside and outside, sometimes in temperatures in excess of 115 degrees and as cold as 10 degrees.  Must be able to run for extended periods on all types of surfaces, as well as, up and down stairs.  Must be able to drive all types of passenger vehicles with automatic or manual transmissions in a safe fashion.  Must be able to respond to visual and aural cues.  Must be able to speak English clearly. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA Full time
Feb 07, 2019
Job Summary : Parks and retrieves customer’s passenger vehicles, while providing excellent customer service with an upbeat and positive attitude. Qualifications : ·         Previous experiences, as a Valet Parking Attendant/Driver is preferred.  ·         Must possess excellent communication skills, with the ability to express oneself in a professional, clear and concise fashion.  ·         One-year previous customer service experience is preferred, with the ability to provide courteous, friendly and efficient service. ·         Must be able to present a valid California drivers license record with no moving violations or traffic citations in the past 5 years.  ·         Must be able to work any day of the week and any shift. ·         Must be able to get along with co-workers and work as a team.  ·         Must present a well-groomed appearance. ·         Must be able to work weekends and holidays. Essential Job Functions: ·         Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure. ·         Provides memorable, personal & professional experience to all guests. ·         Ticket/Register all incoming vehicles. Record necessary information on Valet Ticket. ·         As applicable, validate Rewards Cards for parking privileges. ·         Follow established protocol for Front Parking requests. ·         Must keep valet lines moving at all times by communicating via radio to Attendants the volume and lanes from which to pull vehicles to park. ·         Inspect vehicles and accurately mark pre-existing damage on valet tickets. ·         Park incoming cars safely and efficiently. ·         Runs/Jogs safely to ensure promptness and urgency at all times. ·         Accurately hang keys in the valet booths. ·         Works with automated parking technology proficiently. ·         Direct traffic during peak business times. ·         Safely return vehicles to guests. ·         Open car and building doors and attempt to anticipate needs for all guests. ·         Provide information about the property and amenities. ·         Provide general driving directions to guests. ·         Assist as possible with wheel chairs and other assistance. ·         Clearly communicates with others and uses radios when necessary. ·         Receive tickets from departing guest and charge guest appropriately. Ring all sales into point of sale system. ·         Manage flow of parking functions. Log tickets and notify valet of pickup. ·         Make change for guests as requested. ·         Maintain logs and run reports relative to delivery times, car counts and other parking related information. ·         Log internal issuance including radios, tickets and equipment for Valet Attendants Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands: ·         Must be able to work and quickly maneuver inside and outside, sometimes in temperatures in excess of 115 degrees and as cold as 10 degrees.  ·         Must be able to run for extended periods on all types of surfaces, as well as, up and down stairs.  ·         Must be able to drive all types of passenger vehicles with automatic or manual transmissions in a safe fashion.  ·         Must be able to respond to visual and aural cues.  ·         Must be able to speak English clearly. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA Full time
Feb 07, 2019
Job Summary : The Table Games Dual Rate Supervisor will serve as a supervisor and dealer, when needed. As a supervisor they will oversee the operations of selected table games in an assigned pit. In both roles they will ensure world-class hospitality, building loyalty, and creating legendary experiences for both guests and employees. Both roles are fast-paced and require operational savvy, unwavering enthusiasm and resilience, and a passion for excellence. Qualifications :  Must possess strong coaching and leadership skills. Demonstrated ability to communicate effectively, both verbal and written. Demonstrated ability to deal effectively with employees at all levels. Strong organizational and analytical skills. Computer literacy. Ability to handle complex and emotional issues. Act as a role model to other employees and always leads by example. Adhere to all regulatory, company and department policies and procedures. Must project professionalism and possess excellent verbal and written communication skills. Professional appearance. Team player. Essential Job Functions: Supervisor Duties Leads and supports table games dealers in order to create legendary customer service. Ensures table games dealers have the training, tools and mindset to enable them in their positions as service professionals. Ensures operational and game integrity. Tracks guest play and relays all pertinent information to immediate Supervisor Settles minor disputes in a professional and timely manner Handles guest concerns quickly and efficiently Executes changes in table games limits to meet the customer demand and needs of the business Informs Asst. Shift Manager and Surveillance team of unnatural or irregular play Maintains bank floats Reports significant cash and check transactions Verifies issuance of credit after all necessary signatures are confirmed Verbally informs Asst. Shift Manager of disputes on game Knows and abides by Ohio CCC regulations, internal controls and company policies and procedures Always presents oneself as a credit to Caesars Entertainment and encourages others to do the same Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies Dealer Duties Delivers great customer service by dealing all games offered by Horseshoe Cincinnati in a friendly and helpful manner with an upbeat/positive attitude. Assists in training guests not familiar with various table games products. Promotes table and poker games and serves guests while standing on dead games. Demonstrates an effective working knowledge of dealing policies and gaming procedures Deals games in accordance with internal controls, state and federal gaming regulations and company policy. Able to maintain applicable departmental dealer efficiency metrics. Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game Always presents oneself as a credit to the company and encourages others to do the same Safeguard casino assets. Responsible for the protection and control of the game. Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation’s listed in Horseshoes Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities. Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner. Advises Floor Supervisor of any disputes or arguments that may arise during the game. Support and maintain Horseshoe courtesy guidelines at all times. Promote outstanding guest relations. Perform other duties as assigned. Assists in training guests not familiar with various table games products. Demonstrates an effective working knowledge of dealing policies and gaming procedures. Able to maintain applicable departmental dealer efficiency metrics. Presents oneself in a polished, professional and service-minded way and encourages others to do the same Physical, Mental & Environmental Demands:           Must be able to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks.  Must be able to lift up to 40 pounds.  Must be able to bend, reach, kneel, twist and grip items.  Must be able to walk and be on feet for long periods of time.  Must be able to respond calmly and handle many customer demands in a fast pace environment.   Responds to visual and aural cues.  Must be able to memorize game rules and procedures.  Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets.  Must possess good manual dexterity for quick and accurate handling of chips, cards and money.  Must have excellent vision (including peripheral) to protect the games.  Must be able to read, verify and sign appropriate documents relating to the game in a small area.  Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA Full time
Feb 07, 2019
Job Summary : Provides technical support to the Surveillance Department.  Maintains, repairs and installs all surveillance equipment used by the department. Qualifications :  Minimum of two years of experience with the installation and maintenance of Closed-Circuit Television systems or similar electronic equipment installation, including but not limited to pan and tilt motorized mechanisms, video cameras, video cassette recorders, and matrix switching units.  Must possess physical ability to climb, crawl, and maneuver oneself in tightly cramped areas without a fear of heights or enclosed spaces.  Must be able to handle weights in excess of 60 pounds. Must have a solid electronics aptitude. Must be able to work any day of the week and any shift.  Must be 21 years of age.  Must be able to get along with co-workers and work as a team.  Note:  Interested applicants cannot have any relatives working in any cash-handling, casino, or guest-related position at Harrah’s Northern California.   Essential Job Functions: Provides technical support to the Surveillance Department Maintains, repairs and installs all surveillance equipment used by the department. Must be able to operate the following equipment:  Monitors, switches, computers, controllers, and cameras.  Able to meet installation and repair deadlines. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:            Must be able to sit or stand for long hours observing numerable CCTV screens.  Must be able to climb into ceiling areas, and work and maneuver in close quarters and enclosed spaces. Must be able to respond calmly in crisis and stressful situations.  Must be able to see and, also remember the specific details of incidents and persons.  Must be able to lift up to 50 pounds.  Must be able to give court testimony when necessary and write detailed reports.  Must be able to change shifts on short notice.   Must be able to read, write, speak and understand English.   Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.  Must be able to work in a low light environment Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA Full time
Feb 07, 2019
Job Summary : Protects assets and maintains the integrity of the company using CCTV (Closed Circuit Television) and floor observations.  Provides a safe environment for our employees and guests.    Assists the Surveillance Shift Supervisor in their duties as assigned. Qualifications :  Previous supervisory experience preferred.  A minimum of two years casino surveillance or a combination of casino surveillance, Law Enforcement or Loss Prevention/Security is required.  A thorough working knowledge of all casino operations is required.  Must possess excellent customer service, communication, and organizational and writing skills.   Must have a working knowledge of compact and tribal gaming regulations.  Must be 21 years of age.  Must be able to work any day of the week and any shift.  Must have basic computer operational skills.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance. Must be able to formulate effective, understandable and well written reports. Note:  Interested applicants cannot have any relatives working in any cash-handling, casino, or guest-related position at Harrah’s Northern California.   Essential Job Functions: Assists the Surveillance Shift Supervisor in the supervision and direction of Surveillance Officers in performing their duties and procedures of the company.  Assist supervisor in preparation of schedules and daily paperwork.  Provide supervision and leadership in the supervisor’s absence.  Perform all duties of a Surveillance Officer when necessary.  Operates all surveillance equipment including, but not limited to, monitors, switchers, computers, controllers and cameras.  Provides CCTV and personal observations of all departments and applicable job functions to assure compliance with established laws, regulations, policies, procedures and internal controls.  Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:            Must be able to sit or stand for long hours observing numerable CCTV screens in a small room or area.  Must be able to work and maneuver in close quarters.  Must be able to respond calmly in crisis and stressful situations.  Must be able to see and also remember the specific details of incidents and persons.  Must be able to lift up to 50 pounds.  Must be able to operate the following equipment:  Monitors, switches, computers, controllers, and cameras.  Must be able to give court testimony when necessary and write detailed reports.  Must be able to change shifts on short notice.   Must be able to read, write, speak and understand English.   Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA Full time
Feb 07, 2019
Job Summary : Responsible for supervising the day to day Stewarding operations manages staffing shifts to ensure all assigning tasks are done. Inspects for quality work and maintains kitchen area cleanliness. and leads Directs all aspects of washing and cleaning of food preparation areas.  Qualifications :  At least three years of stewarding or related janitorial experience with one year in multi-outlet operation and one year in supervision preferred. College degree preferred.  A working knowledge of sanitation requirements.  Bilingual in Spanish preferred.   Knowledge of P & L statements and budget. Must be computer literate.   Ability to administer direct supervision of assigned staff, and be flexible, patient, understanding, fair and firm. Must be able to work independently.  Must be able to work in a fast-paced environment.  Must be able to perform physical job duties of line employees if necessary. Essential Job Functions: Responsible for planning and preparation of annual budget and capital expense requests. Prepare weekly work schedules for all stewarding personnel. Establishes and conducts training programs for stewarding personnel.  Encourages cross training.  Maintain records required for the efficient operation of the department.  Maintain approved labor costs.  Counsels, guides and instructs personnel in the proper performance of their duties.  Must be willing to work long hours.  Must be able to work closely with all levels of management.  Must have understanding of pest elimination.  Trains, develops, and directs stewarding staff using approved management practices. Interviews and selects employees. Conducts Performance Reviews, makes recommendations for wage increases and promotions. Handles employees' complaints or grievances Recommends disciplinary action or disciplines employees Monitors legal compliance with federal, state, and gaming laws Works a flexible schedule including weekends, evenings and holidays. Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to maneuver and work inside kitchen area, sometimes in heat in excess of 100 degrees or cold in excess of 0 degrees.  Must be able to stoop, bend, kneel, crouch, reach, push and pull while performing kitchen duties.  Must be able to respond calmly and make rational decisions when handling employee conflicts or in stressful situations. Must be able to lift up to 75 lbs.  Must be able to push and pull carts weighing up to 200lbs.  Must be able to respond to visual and aural cues.  Ability to read, writes, speak and understand English fluently.  Must be able to operate all kitchen equipment and machinery.  Must be able to operate a computer.  Must be able to complete all appropriate paperwork for the Stewards Department. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA Full time
Feb 07, 2019
Job Summary : Deep cleaning of all Food Department back of the house areas/equipment within levels of sanitation in accordance with Health Department. Qualifications :  Six months previous kitchen worker experience is required.  Must be able to work any day of the week and any shift.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance. Essential Job Functions: Degreases, cleans and polishes the kitchen hoods. Wipes down all walls & doors. Cleans grease build up behind all equipment. Cleans and degreases all pipes. Polishes all outsides of refrigerators. Cleans and polishes tables, counters, shelves, steam tables and hand sinks. Cleans and degreases grills, stoves, fryers, broilers, burners, ovens, flat tops and all prep areas. Cleans all air vents and air conditioning registers. Cleans and degreases all rubber matting Removes all garbage, washes trash cans and replace liners. Sweeps floors to remove any gum or substances. Soak floors with degreaser. Use floor cleaning machine to scrub kitchen floors. Cleans drains and pours enzyme into drains. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Works a flexible schedule including weekends, evenings and holidays Works a reasonable amount of overtime when required Physical, Mental & Environmental Demands:           Must be able to work inside and maneuver throughout the kitchen areas. Must be able to tolerate temperatures in excess of 100 degrees near dish machine, or cold in excess of 0 degrees in freezers. Must be able to use the cleaning equipment/chemicals including but not limited to floor scrubbers, vacuums, blowers, degreaser, multi-purpose, enzymes, etc.  Must be able to operate all kitchen equipment and machinery.  Must be able to lift up to 100 lbs.  Must be able to push and pull carts weighing up to 200lbs.  Must be able to stoop, bend, kneel, crouch, reach, push and pull while performing kitchen duties.  Must be able to respond to visual and aural cues. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA, USA Full time
Feb 07, 2019
Job Summary :  Responsible for day to day Stewarding operations of their shift with in the Food Outlets. Leading the shift and assigning tasks in an efficient manner. Qualifications :  3 years back of house restaurant experience, one year stewarding experience. Strong leadership skills are necessary. A working knowledge of sanitation requirements.  Bilingual in Spanish preferred.   Must have good communication skills and be detail oriented. Essential Job Functions: Responsible for day to day Stewarding operations of their shift in the EDR.  Supervises all job duties to insure they are being completed safely.  Projects confidence, fair treatment and respect to all employees at all times.  Counsels, guides and instructs personnel the proper performance of their duties.  Is actively involved in the completion of all daily tasks and duties.  Maintains all areas for a safe clean environment base on Health Department and internal standards.  Monitors compliance with federal, state, and gaming laws Works a flexible schedule including weekends, evenings and holidays Works a reasonable amount of overtime when required. Acts as a role model to all employees. Physical, Mental & Environmental Demands:           Must be able to maneuver and work inside kitchen area, sometimes in heat in excess of 100 degrees or cold in excess of 0 degrees.  Must be able to stoop, bend, kneel, crouch, reach, push and pull while performing kitchen duties.  Must be able to respond calmly and make rational decisions when handling employee conflicts or in stressful situations.  Must be able to lift up to 75 lbs.  Must be able to push and pull carts weighing up to 200lbs.  Must be able to respond to visual and aural cues.  Ability to read, writes, speak and understand English fluently.  Must be able to operate all kitchen equipment and machinery.  Must be able to operate a computer.  Must be able to complete all appropriate paperwork for Stewarding operations in the EDR.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA, USA Full time
Feb 07, 2019
Job Summary: Ensures activities are being held to a high standard and on a strict deadline to realize the highest quality.  Provides analytical support to promotions/events team and assists with program development.  Performs research and analysis of the competitive environment.  Plans and executes assigned events, promotions and other projects as needed. Qualifications: College degree or credits desirable with Marketing, Communications or Business concentration or equivalent or comparable experience. Two years in organizing promotions/events within a casino environment.  Must have a strong understanding of Microsoft Office (Word, Excel, PowerPoint, Access and Outlook). Must have strong problem-solving abilities, combined with a capacity to work independently and make appropriate decisions without supervision. Must be able to handle multiple projects at one time and to react well under pressure.  Must be able to interact well with internal and external customers and work as a team member.  Must be able to work flexible hours.  Must present a well-groomed appearance. Essential Job Functions: 1. Supervises the Promotions Team. §  Ensures that events are produced on time, within budget and in-line with the strategic plan for the department and the property. §  Reviews and recommends disciplinary action on department variances for frontline marketing employees and internal temps. §  Provides corrective and positive feedback to Promotions Coordinators on job performance and job related behaviors. §  Works with the Events & Promotions Manager to ensure appropriate staffing for all events and promotions.  §  Conduct Performance Reviews and makes or recommends wage increases and promotions. 2. Oversees the planning of all special events and promotions assigned to ensure the highest quality experience for our guests, including but not limited to: Assigns events and promotions to the Coordinators and establishes due dates. Reviews the concept/theme for each promotion/event to ensure that it is in-line with the brand identity. Works with Planning & Analysis Manager to create the proforma for each promotion/event based on the original budget and its contributions to the Revenue Build Process. Reviews event checklists to ensure all tasks are being completed on time.   Develops the creative strategy and copy for each promotion/event and works with the Direct Mail and Advertising Team to develop event invitations and collateral in a timely manner. Coordinates with other departments, including but not limited to Total Rewards, Casino Marketing, Advertising, Direct Mail, Employee Relations, Slot Operations, Slot Performance, Table Games, Security, Facilities, etc. Develops and distributes internal communication regarding assigned promotions/events. Meets with Marketing Supervisor/Leads and employees to discuss upcoming events and review execution plans.  Works with the Events & Promotions team to ensure flawless event/promotion execution. On-call during promotional/special events to handle any guest, employee and program issues. Coordinates and manages staff/volunteers when required. Tracks all promotion/event expenses and ensures that they are submitted within a timely manner. Prepares and reviews all required paperwork to satisfy 1099 and tribal Gaming requirements.  Ensures effective utilization of process management skills and tools to assist with the development, pre and post analysis for promotions/events. Assists Special Events & Promotions Manager with the development of the promotional calendar and department budget. Sets and monitors timelines and due dates. Monitors the Direct Mail process to ensure the job is being processed as expected for the timely drop of promotion/event invites. Creates and adjusts department templates as needed. Performs planning and analysis, proformas, post-formas, service quality measurements, and assist in the execution of promotions and events as assigned in a Supervisory capacity.  Keeps abreast of competitive casino marketing events and promotions, especially in the Southern California markets.  Utilizes all computer systems in the Special Events/Promotions office to input and extract data for required information.  Computer systems include but are not limited to: CMS, EMS, LMS, EP, Greg Davis, CastNet and Microsoft Office (including Word, Excel, PowerPoint, Access and Outlook). Maintains security and confidentiality of files, records and lists. Continually evaluates all events and promotions to ensure employee understanding, guest satisfaction and profitability.  Makes recommendations for changes or new programs that will stimulate business and provides the above findings to the Special Events & Promotions Manager.  Establishes and maintains excellent and effective communication and working relationships with other departments, properties, corporate and outside vendors in order to secure and maintain their cooperation for assistance with promotions/events. Works as a team with the Promotions/Special Events Team and Marketing Departments. Greets participants, interacts with them on the casino floor and provides prompt, friendly and efficient service in accordance with the standard policies and procedures. Maintains high standard of courtesy, professionalism, and discretion in communications to, or about, preferred players, their arrangements and finances. Maintains a through working knowledge of property and department policies and procedures and adhere to the attendance policy. Physical, Mental & Environmental Demands: Must be able to continuously maneuver around office.  Must be able to move quickly around property during events.  Must be able to bend, crouch, kneel, twist and work at a desk.  Must be able to lift and carry 30 pounds.  Respond to visual and oral cues.  Must be able to conduct conversations with customers, respond calmly and make rational decisions when handling guest concerns.  Must be able to work independently. Must be self-motivated.  Able to read, writes speak and understand English.  Must have manual dexterity to operate the computer and other necessary office equipment.  Must be able to respond calmly and make rational decisions when handling customer’s needs.  Must be able to tolerate areas containing secondary smoke. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA Full time
Feb 07, 2019
Job Summary:   Support Advertising Supervisor with digital marketing initiatives including but not limited to strategy for web content, plasma content within casino property, mobile marketing, social marketing (Facebook, Twitter, YouTube, etc.) and email marketing. Qualifications: Four year college degree from an accredited program in MIS, web-development, graphic design or related field.  One to two years experience in e-mail marketing, marketing or the advertising industry.  Solid understanding of emerging marketing channels (social media, mobile marketing).  Proficient in Microsoft Office Suite and working knowledge in Adobe Creative Suite (Photoshop, InDesign, Illustrator) preferred.  Understanding of web front end technologies (HTML, Flash, JavaScript).  Understand usability and editorial standards for online environments.  Familiarity with Web design, User Experience and User Interface concepts.  Must possess excellent analytical, problem-solving, critical thinking and decision-making skills.  Must be able to communicate clearly and effectively both orally and in writing.  Ability to make progress on multiple assignments under time constraints.  Must have excellent interpersonal skills, be a team player and have a professional appearance. Essential Functions: Reports to the Advertising Supervisor and ensure timely communication of all issues, concerns, incidents and/or suggestions for improvement. Passion for new media is essential for success. Must have clear understanding of how marketing channels are constantly evolving and have desire to change strategy based on consumer channel trends. Create and implement communication plans for social applications (Twitter, Facebook, YouTube) Oversees maintenance and messaging strategy for Harrah’s Nor Cal website. Continually reviews competitors’ websites and social marketing efforts to capture news and industry developments for reportage to senior management. Develops messaging strategy and implementation calendar for mobile marketing initiatives.  Execution of all email communications intended to support various outlets (hotel, food & beverage, entertainment, special events, promotions) Gathering response data from all types of email and mobile communications Developing growth of the customer email database, mobile database and social site databases. Review website, email, mobile and social site performance data to identify trends and opportunities Evaluation of programs and promotions to enhance performance Coordinates efforts with direct mail and special event staff as well as other team’s on-property and ensure consistency is found in all messaging. Project and program management – manage timelines, process and deliverables for special projects (i.e. online promotions, Microsites, online media campaigns)  Strong writing skills with experience in writing press releases, media advisories and editorial. Verify all information within communication plans is accurate prior to publishing. Interacts with outside agencies on a day to day basis. Any and all other job duties as assigned such as posting printed collateral throughout the casino, assisting in film/photo shoots, etc. Other duties as assigned Physical, Mental and Environmental Demands:  Must be able to logically and independently plan, organize and complete work.  Must be able to sit for long periods of time (minimum of three-four hours). Must be fluent and literate in English. Must be able to maneuver throughout all areas of the casino; from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry a minimum of 10 lbs. Must be able to stoop, kneel, bend, twist, turn, push, pull, grasp objects and the manual dexterity to operate a computer and other necessary office equipment. Responds to visual and aural cues.  Must be able to tolerate areas containing second hand smoke, dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes.
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA Full time
Feb 07, 2019
Job Summary : Performs daily preventive maintenance program to ensure maximum Performance and condition of all slot machines.  Position also entails project involvement with slot machine installations, moves, and modifications. Qualifications :  High school graduate or equivalent is required.  Slot Repair school or college graduates preferred.  Slot technician experience is preferable.  Must have a working knowledge of slot machines, peripheral gaming equipment, and a fundamental knowledge of electronics and  computer networks. Working knowledge of the SG/Bally Slot Data System version SDS-13.2 is preferred but not required. Must be able to get along with co-workers and work as a team.  Willing to work any day of the week and any shift. Essential Job Functions: Responsible for the execution of Preventive Maintenance Program standards developed by Slot Performance team.  Technician’s role is to ensure maximum performance and reduce machine downtime by meeting monthly quotas of machines serviced.    Minor repairs of machines may be required during the preventive maintenance service time.  Additional functions include involvement in daily moves and modifications projects to continue to build knowledge base and experience levels. Physical, Mental & Environmental Demands:            Ability to work on integrated circuits, computers, test equipment.  Fundamental knowledge of electronics is essential. Must be able to quickly maneuver and work inside assigned area, while quickly man lift, pull, push and carry up to 100 pounds.  Must be able to turn key constantly.  Must be able to stand and walk for long periods of time.  Must be able to bend, crouch, kneel and twist. Must be able to continuously and quickly maneuver around casino Slot areas for entire shift.  Must be able to tolerate stressful situations.  Must be able to have dexterity in both hand and finger movement.  Must be able to handle and solve any concerns and questions customers may have.  Must be able to speak, read, write and understand English.  Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA Full time
Feb 07, 2019
Job Summary : Performs daily preventive maintenance program to ensure maximum Performance and condition of all slot machines.  Position also entails project involvement with slot machine installations, moves, and modifications. Qualifications :  High school graduate or equivalent is required.  Slot Repair school or college graduates preferred.  Slot technician experience is preferable.  Must have a working knowledge of slot machines, peripheral gaming equipment, and a fundamental knowledge of electronics and  computer networks. Working knowledge of the SG/Bally Slot Data System version SDS-13.2 is preferred but not required. Must be able to get along with co-workers and work as a team.  Willing to work any day of the week and any shift. Essential Job Functions: Responsible for the execution of Preventive Maintenance Program standards developed by Slot Performance team.  Technician’s role is to ensure maximum performance and reduce machine downtime by meeting monthly quotas of machines serviced.    Minor repairs of machines may be required during the preventive maintenance service time.  Additional functions include involvement in daily moves and modifications projects to continue to build knowledge base and experience levels. Physical, Mental & Environmental Demands:            Ability to work on integrated circuits, computers, test equipment.  Fundamental knowledge of electronics is essential. Must be able to quickly maneuver and work inside assigned area, while quickly man lift, pull, push and carry up to 100 pounds.  Must be able to turn key constantly.  Must be able to stand and walk for long periods of time.  Must be able to bend, crouch, kneel and twist. Must be able to continuously and quickly maneuver around casino Slot areas for entire shift.  Must be able to tolerate stressful situations.  Must be able to have dexterity in both hand and finger movement.  Must be able to handle and solve any concerns and questions customers may have.  Must be able to speak, read, write and understand English.  Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.   Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA Full time
Feb 07, 2019
Job Summary : Ensure slot playing customers are kept in play by experiencing the full range of fast and friendly slot service through well maintained machines, efficient change service, and promotion of customer programs and events such as Caesars Rewards and slot tournaments. Qualifications :  Must be at least 21 years of age Able to accurately and legibly fill out accounting forms for position Must have knowledge or the ability to obtain knowledge of casino rules, procedures, and regulations pertaining to Slot Operations Must present a well-groomed appearance Must demonstrate the ability to add, subtract, multiply, and divide Must understand safety issues associated with electrical equipment Must read, write, speak, and understand English Must be willing to serve customers from a variety of backgrounds Must be willing to work nights, weekends, and holidays and work overtime   Essential Job Functions: Player Satisfaction Customer Service: Actively patrols assigned sections looking for opportunities to surprise and delight guests. Sincerely greets, welcomes and introduces self to all guests; uses guest name to create a personalized service experience; maintains the perception of luck, celebrates the win, offers a warm farewell and adds to the entertainment experience. Completes paper fills and jackpot payouts promptly, accurately and with a high degree of personalized service while building relationships with guests. Consistently demonstrates a positive and upbeat attitude. Completes verification paperwork for jackpot payouts. Partners with other departments to execute slot transactions. Offers assistance to slot playing customers and explains features of slot machines. Clearly communicates functionality of Fast Cash (ticket in/ticket out) technology. Manages a large number and variety of slot machines played by customers according to policy and their level of play. Responds immediately to all requests for service (e.g., slot dispatch, slot candle lights, radio, PBX, customers) while meeting or exceeding department service standards. Exchanges coupons and currency for guests in compliance with procedures. Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority (e.g., change service, incorrect change, securing drink service, etc.). Keeps slot areas clean, secure, and well maintained. Keeps delays to a minimum by ensuring we have the right people in the right place at the right time. Takes initiative to meet the varying needs of our customers and has an awareness of where customers are located in a particular section. Technical Proficiency Slot Machine Service: Determines machine malfunction and identifies appropriate action. Corrects minor machine malfunctions (e.g., coin jams, printer errors, bill validators, slot light repairs, etc.) and/or partners with Slot Performance when appropriate. Ensures slot machines are ready for play (e.g., basic machine maintenance). Lifts and moves medium to heavy coin bags. Participates in slot machine upgrades and implementing new initiatives.  Money Handling: Performs money-handling transactions such as paying jackpots and making change. May be required to reconcile slot wallets. Teamwork and Values Team Work: Works and communicates well within department as well as with co-workers in other departments. Communicates and participates in team meetings to bring forth ideas about improving processes, guest experiences, and customer interactions. Slot Game Integrity & Security : Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulatory laws and guidelines and ensures required gaming licenses are valid and up-to-date. Coordinates with Supervisors and Security to detect and prevent attempts to place customers and employees at risk, compromise the integrity of the slot machines or damage company assets. Properly maintains all issued tools and equipment including proper key control. Property Promotions: Promotes and generates new membership into the Total Rewards program. Introduces Caesars Rewards to new players by providing guest with information regarding program services and benefits. Communicates specific information about casino events (e.g., slot tournaments, marketing promotions, direct mail) and communicates general information about property events or services (e.g., restaurants, shows, conventions) and directs or personally escorts customers to appropriate sources for more information (e.g., information booths, phone numbers, supervisors, etc.). Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Able to occasionally lift and carry up to 60 lbs. Able to bend, reach, kneel, twist, and grip items in order to perform basic machine repairs, hopper fills, etc. Able to walk and remain standing for a full shift Must maintain professional composure in all situations (e.g., demanding or threatening customer and during periods of high business volume) Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust Able to adjust pace based on customer demands and business volume while consistently meeting or exceeding department service standards. Able to respond to visual and auditory cues Must possess the manual dexterity and coordination to operate equipment (e.g., enter data into computer, operate a calculator, pull hopper out, etc.) and to handle currency, coin, keys, and buttons Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA Full time
Feb 07, 2019
Job Summary : Provides fast, friendly and efficient service to every guest, every time while cleaning and setting up restaurant tables. Assist Oliver Server with food service, refills, and guest’s request as needed. Qualifications :  Must possess a pleasant personality.  Must be physically strong and able to balance a service tray on shoulder.  Previous food or beverage restaurant service experience preferred but not required.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance.  Any and all other duties as assigned by the supervisor or manager. Essential Job Functions: Supplies the dining room and individual guest tables with clean china, silver, glassware, utensils, condiments, and paper supplies as needed. Removes dirty dishes, soiled linen, glassware and silver from table and counter tops, then carries items back to the dishwashing area. Refills water glasses and coffee cups as required. May also assist Food Server in carrying order to the tables. Replenishes butter, condiments, coffee, tea and refrigerated items used in the dining room. Resets table and perform other related duties as requested by the Food Server. Makes coffee when necessary. Acts as a role model to other employees and always presents self as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Works a flexible schedule including weekends, evenings and holidays. Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to work and maneuver in a close or small working environment during entire shift.  Must be able to maneuver to all areas of assigned restaurant throughout entire shift.  Must be able to lift trays with food above shoulder level. Must be able to clean and reset tables in a timely fashion.  Must be able to lift, push and pull up to 50 pounds and be able to reach across tables. Must be able to stoop and bend as necessary.  Must possess the manual dexterity to complete required “side work”.   Must be able to tolerate hot temperatures when in kitchen areas.  Must be able to tolerate areas containing secondary smoke.  Must be able to work at a fast pace and in stressful situations.  Must be able read, write, speak and understand English.  Must be able to respond to visual and aural cues. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA Full time
Feb 07, 2019
Job Summary : Protects company assets and the welfare of guests and employees of Harrah’s Northern California.  Assists the supervisor in their duties as assigned. Qualifications :  Must possess skills in investigation as well as knowledge of gaming regulations and company internal controls.  Previous Security experience is preferred.  Excellent written and oral communication skills are required.   Must have excellent supervisory and interpersonal skills.  Must possess excellent customer and employee relations skills.  Must be able to work any day of the week and any shift.  Must be able to obtain Alcohol Awareness, First Aid and CPR certifications.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance. Must be 21 years of age.  Must have valid California Driver’s License with no DUIs or Suspensions within the last three years Essential Job Functions: Responsible for the safety and well-being of guests and fellow employees.   Investigates various incidents that concern the welfare of the casino.  Reviews and approves all documents as needed.  Assist the Security Shift Supervisor in the supervision and direction of Guest Safety Officers in performing their duties and procedures of the company.  Assists the supervisor in preparation of schedules and daily paperwork.  Develops a strong working relationship with the police department.  Provide supervision and leadership in the supervisor absence.  Performs all duties of a Guest Security Officer when necessary.  Conducts good public relations with all guests and company employees.  Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:            Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees.  Must be able to physically restrain adults more than 200 pounds.  Must be able to respond calmly in crisis and stressful situations.  Must be able to work independently.  Must be able to stoop, bend, jump, twist, crouch, grip, and carry heavy loads and maneuver quickly on level surfaces as well as up and down stairs.  Must be able to lift and carry up to 60 pounds.   Must be able to push or pull up to 150 pounds.  Must be able to make rational decisions when handling guest and employee issues. Must be able to see and remember the specific details of incidents and persons.  Must be able to give court testimony when necessary and write detailed reports.  Responds to visual and aural cues.  Must be able to read, write, speak, and understand English.  Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights, and dust.  Must be able to work in a low light environment Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA Full time
Feb 07, 2019
Job Summary : Protects company assets and provides a safe environment for our employees and guests. Provided emergency medical assistance when necessary. Qualifications :  High school diploma or equivalent and two years experience in a position with direct guest contact required.  Must be able to prepare effective written reports.  Prefer individual with two years police, military police, or casino security experience. Must possess excellent customer and employee relations skills.  Must be able to obtain Alcohol Awareness, First Aid and CPR certifications.  Must be able to work any day of the week and any shift.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance. Current certified/license as an EMT by the State of California. Must have valid California Driver’s License with no DUI’s or Suspensions within the last three years. Essential Job Functions: Responsible for the safety and well-being of guests and fellow employees. Gives directions and provides escort to customers in need.  Provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings.  Makes chip fills, jackpot verifications.  Regularly provides escorts of money and persons in money-handling positions.  Provides first aid, including CPR when necessary.  Patrols all sections of property to identify safety hazards and breaks in security.  Interviews, investigates and documents all applicable incidents in accordance with company policy.  Makes lost and found detailed descriptions of people and incidents.  Enforces all company policies and procedures.  Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. EMT must be present for each gaming session.  Must be currently certified/licensed as an EMT by the State of California.  Primary first responder to all medical emergencies for guest and employee injuries and illnesses.  Provides emergency medical/multi-media first aid and determines requirements for emergency treatment off-property. Physical, Mental & Environmental Demands:           Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees.  Must be able to physically restrain adults who weight more than 200 pounds.  Must be able to respond calmly in crisis and stressful situations.  Must be able to work independently.  Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as, up and down stairs. Must be able to lift and carry up to 60 pounds.  Must be able to push or pull up to 150 pounds.  Must be able to make rational decisions when handling guest and employee issues.  Must be able to see and remember the specific details of incidents and persons.  Must be able to give court testimony when necessary and write detailed reports.  Responds to visual and aural cues.  Must be able to read, write, speak, and understand English.  Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights, and dust.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA, USA Full time