Harrah's Northern California

 

At Harrah's Northern California, you can do anything and be anything, from delighting guests on the casino floor, to providing excellent service at our food outlets, to helping keep the casino spotless.  We WOW our guests by creating unforgettable experiences and making every visit memorable. If you are looking to be part of our inspiring family of team members who deliver exceptional service every day, we are the home for you!

 

 

 

 

 

 

 

 

Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Feb 26, 2020
Full time
Job Summary : **DEALER SCHOOL BEGINS FEBRUARY 18, 2019** This is for applicants wanting to apply for Harrah's Dealer School. Dealing experience not required, help us create an entertainment environment for all guests. Provide courteous, friendly and prompt service in dealing table games.   Qualifications :  High school diploma preferred. Must attend and successfully complete Harrah’s Dealer school. Must possess strong money handling and documentation skills. Must meet Harrah’s standards regarding rules, game knowledge, and dealing. Must have knowledge of casino rules, procedures, and regulations pertaining to the Table games. Must be able to get along with co-workers and work as a team across departments and level of management. Must present a well-groomed appearance. Essential Job Functions: Upbeat personality for all interactions with guests and fellow employees. Proactive in anticipating customer needs. Dealers must be motivated in familiarizing themselves with all guests’ names and personal facts. Must possessed money, handling skill in providing chips for guests. Knowledge of card games. Basic knowledge of other games and services offered at property. Knowledge of department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines. Routinely strives to build and achieve customer satisfaction. Exercises appropriate discretion in identifying communications of special promotions to customers. Coordinates with Table Games supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Table Games Supervisor, Lead Shift Supervisor, or Casino Operations Manager. Acts as a role model and present oneself as a credit to Harrah’s and encourage others to do the same. Adheres to regulatory, departmental, and company policies. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required.   Physical, Mental & Environmental Demands: Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property.  Must be able to bend, crouch, kneel, twist, lift and work at a desk when performing Pit Clerk functions.  Responds to visual and aural cues.  Must be able to read, write, speak and understand English.  Must be able to acknowledge, greet, and converse in English with customers.  Must be able to lift, pull, push or carry up to 40 pounds.  Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment.  When on casino floor, must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.   Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Feb 26, 2020
Full time
Job Summary : Directs the operations of the Count Room Team while providing a positive work environment, encouraging teamwork and cooperation within the department.  Qualifications :  High school diploma or equivalent required.  Adding machine, computer terminal operation, and currency counting machine skills helpful.  Basic mechanical (repair) ability preferred.  Prior supervisory experience is preferred.  Prior count room or money handling experience (casino or bank) is preferred.  Must be able to work all shifts.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance.  Essential Job Functions: Sorts, counts, and records contents of table game drop boxes, bill changers and currency drop boxes, according to set procedures.  Compares information contained in drop boxes to data stored on computer terminal.  Responsible for daily reports, minor repairs and maintenance of soft count equipment.  Reads and records slot machine meter readings.  Responsible for general upkeep of soft count room and ordering.  Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Spends the majority of time interviewing, training, and selecting employees Conducts Performance Reviews Makes or recommends wage increases Makes or recommends promotions Provides for safety and security Handles employees' complaints or grievances Recommends disciplinary action or disciplines employees Plans work Supervises and monitors work Monitors legal compliance with federal, state, and gaming laws Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required.   Physical, Mental & Environmental Demands:  Must be able to maneuver in and around all count rooms.  Must be able to respond calmly in crisis and stressful situations, including employee conflicts.  Must be able to perform the job duties of hard count and soft count team members.  Must be able to push and pull carts and carry up to 75 pounds of boxes filled with currency.  Must be able to grip objects and have good finger movement when counting and handling currency.  Must be able to differentiate denominations of chips and authenticity of currency.  Must be able to stand for extended periods.  Must be able to operate a computer, ten key adding machine, and money counter. Must be able to bend, stoop, reach, kneel, twist as necessary.  Must be able to read, write, speak and understand English.  Must be able to respond to visual and aural cues.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Feb 26, 2020
Full time
Job Summary : The Inside Sales Host’s foremost role is to act as the primary growth engine for VIP marketing, owning outbound sales telemarketing to a broad range of Harrah’s customers.  In this role, you will develop strategic relationships with customers in key feeder markets for whom you direct account development and drive business to casino properties – consistently converting sales activities into casino trips with a seamless hand-off to the on-property service team.  Insite Sales Hosts will exude an exceptional motivation to serve while building rapport through commercial awareness and anticipating customer needs in creation of their pre-trip itinerary.  As an intuitive and creative problem solver, you will constantly strive to delight our guests and be confident in your ability to meet goals set forth by the management team. The ideal candidate for this position will be resilient, tenacious, and committed to p ersonalizing interactions to drive performance that is highly measured .  To be best positioned to succeed, candidates should have a keen sense of personal ambition, excellent telephone communications skills, and the ability to engage others to commit to action. Qualifications :  One to three years experience casino/hotel, customer service, host, or telemarketing experience required. College degree or equivalent experience preferred but not required. Ability to think independently in making decisions to maximize customer service experience and program profitability. Ability to effectively manage time and perform multiple tasks simultaneously. Must be proficient with customer Point-of-Service systems. Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.  Excellent interpersonal skills required. Must have excellent oral and written communication skills. Must be able to listen and respond to visual and aural cues.  Essential Job Functions: Responsible for developing and maintaining coded player block through direct mail, email, telemarketing, and leveraging databases. Actively participates in telephone solicitation and coordinates personalized direct mailings for assigned cities. Works to utilize transportation resources to actively recruit VIP players Ensures seamless hand off of guest pre-trip itinerary for flawless on property execution by VIP Host Team. Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Responds to and consistently meets the needs of clients. Supports and cultivates new ideas and methods to deliver business solutions. Identifies ways to increase efficiencies or improve product or service. Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business. Prepares project plans that aid in moving project forward. Must be knowledgeable of all happenings on property and in market.  Keeps track of existing products/services and/or progress on new initiatives. Develops skills to handle increasingly complex matters. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. Politely gives consistent, timely and accurate information and finds answer when unsure. Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation. Critical Competencies: Approachable: Spends the extra effort to put others at ease. An exceptional listener who is gracious, sensitive and patient. Initiative: Create and seize opportunities to win, even when faced with ambiguity. True passion for results. Interpersonal Savvy : Builds rapport quickly by listening, sharing, understanding and comforting. Outside In: Obsessed with exceeding customer expectations. Passionate about service improvements. Self-Assurance: Confident in ability to meet goals. Composure: cool under pressure; doesn't show frustration or become defensive when faced with challenging or stressful situations; not knocked off balance by the unexpected; a settling influence with others.                                                                                                                        Planning Agility: sees ahead to prepare competitive strategies and plans; accurately scopes & plans tasks; sets clear goals and evaluates personal performance against results; anticipates future challenges and adjusts for roadblocks Physical, Mental & Environmental Demands:           Must be able to continuously maneuver around office.  Must be able to move quickly around property.  Must be able to bend, crouch, kneel, twist and work at a desk.  Responds to visual and aural cues. Must be able to work independently and proven to be self-motivated.  Must be able to speak, read, write and understand English.  Must have the manual dexterity to operate a computer and other office equipment.  Must be able to respond calmly and make rational decisions when handling guest’s needs.  Must be able to tolerate areas containing second hand smoke. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.   Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA, USA
Feb 26, 2020
Full time
Job Summary : Deep cleaning of all Food Department back of the house areas/equipment within levels of sanitation in accordance with Health Department. Qualifications :  Six months previous kitchen worker experience is required.  Must be able to work any day of the week and any shift.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance. Essential Job Functions: Degreases, cleans and polishes the kitchen hoods. Wipes down all walls & doors. Cleans grease build up behind all equipment. Cleans and degreases all pipes. Polishes all outsides of refrigerators. Cleans and polishes tables, counters, shelves, steam tables and hand sinks. Cleans and degreases grills, stoves, fryers, broilers, burners, ovens, flat tops and all prep areas. Cleans all air vents and air conditioning registers. Cleans and degreases all rubber matting Removes all garbage, washes trash cans and replace liners. Sweeps floors to remove any gum or substances. Soak floors with degreaser. Use floor cleaning machine to scrub kitchen floors. Cleans drains and pours enzyme into drains. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Works a flexible schedule including weekends, evenings and holidays Works a reasonable amount of overtime when required Physical, Mental & Environmental Demands:           Must be able to work inside and maneuver throughout the kitchen areas. Must be able to tolerate temperatures in excess of 100 degrees near dish machine, or cold in excess of 0 degrees in freezers. Must be able to use the cleaning equipment/chemicals including but not limited to floor scrubbers, vacuums, blowers, degreaser, multi-purpose, enzymes, etc.  Must be able to operate all kitchen equipment and machinery.  Must be able to lift up to 100 lbs.  Must be able to push and pull carts weighing up to 200lbs.  Must be able to stoop, bend, kneel, crouch, reach, push and pull while performing kitchen duties.  Must be able to respond to visual and aural cues. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Feb 26, 2020
Full time
Job Summary : Protects company assets and the welfare of guests and employees of Harrah’s Northern California.  Assists the supervisor in their duties as assigned. Qualifications :  Must possess skills in investigation as well as knowledge of gaming regulations and company internal controls.  Previous Security experience is preferred.  Excellent written and oral communication skills are required.   Must have excellent supervisory and interpersonal skills.  Must possess excellent customer and employee relations skills.  Must be able to work any day of the week and any shift.  Must be able to obtain Alcohol Awareness, First Aid and CPR certifications.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance. Must be 21 years of age.  Must have valid California Driver’s License with no DUIs or Suspensions within the last three years Essential Job Functions: Responsible for the safety and well-being of guests and fellow employees.   Investigates various incidents that concern the welfare of the casino.  Reviews and approves all documents as needed.  Assist the Security Shift Supervisor in the supervision and direction of Guest Safety Officers in performing their duties and procedures of the company.  Assists the supervisor in preparation of schedules and daily paperwork.  Develops a strong working relationship with the police department.  Provide supervision and leadership in the supervisor absence.  Performs all duties of a Guest Security Officer when necessary.  Conducts good public relations with all guests and company employees.  Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:            Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees.  Must be able to physically restrain adults more than 200 pounds.  Must be able to respond calmly in crisis and stressful situations.  Must be able to work independently.  Must be able to stoop, bend, jump, twist, crouch, grip, and carry heavy loads and maneuver quickly on level surfaces as well as up and down stairs.  Must be able to lift and carry up to 60 pounds.   Must be able to push or pull up to 150 pounds.  Must be able to make rational decisions when handling guest and employee issues. Must be able to see and remember the specific details of incidents and persons.  Must be able to give court testimony when necessary and write detailed reports.  Responds to visual and aural cues.  Must be able to read, write, speak, and understand English.  Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights, and dust.  Must be able to work in a low light environment Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Feb 26, 2020
Full time
Job Summary : Provide a wide range of secretarial and administrative support to the Vice President.  Act as a liaison between property and corporate office as well as senior administration staff. Coordinate and schedule priorities. Perform other related duties as assigned. Qualifications :  Five years administrative or secretarial experience required with a minimum of one year work experience with a senior level executive in a company.  Must be able to type at least 60 wpm.  Must possess strong computer skills; to include Microsoft Word, Excel, PowerPoint and Outlook.    Must have extremely strong customer service and communication skills to handle guests and employee complaints, competitors, and investors.  Must possess excellent communication, organization and interpersonal skills.  Must be able to get along well with co-workers and work as a team. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.  High school graduate required. A wide degree of creativity and latitude is expected. Must present a well-groomed appearance. Essential Job Functions: Acts with discretion and confidentiality in handling information administered at the senior level.  Responsible for the smooth and efficient operation for the executive office.  Provides a variety of administrative functions Schedules appointments and gives information to callers. Researches, edit and draft responses and other written material for the Vice President’s signature.  Composes responses based on organizational practice, policies and procedures.  Creates and prepares documents including correspondence, forms, reports, charts and graphs.  Ensures that all correspondence related to customer inquiries and complaints are processed in a timely manner.  Places, accept and screen inquires, via telephone or personal contact, and direct them to the appropriate individual.  Arranges interviews and meetings.  Exercises discretion and independently handle incidents and meetings when deemed the Vice President’s attention and presence is not required.  Arranges services including air and ground transportation, accommodations, scheduling etc. Contacts managerial and staff personnel for collection of data, statistics and reports. Performs follow-up on reports or special assignments.  May direct and lead the work of others. Takes dictation and transcribe notes of correspondence, reports and conferences.  Assures accurate files and record keeping.  Receives, open and distribute incoming mail and documents.  Assigns and distribute work to other clerical and office employees.  Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports. May assist with compiling and developing the annual budget Relies on experience and judgment to plan and accomplish goals Performs a variety of complicated tasks. Physical, Mental & Environmental Demands:            Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.  Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine and photo copier.  Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English.  Must be able to respond to visual and aural cues. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Feb 26, 2020
Full time
Job Summary : Provides supervision in the daily tasks of Valet.  Supervise day-to-day operations of Valet to achieve customer satisfaction and quality service while assuring compliance with policies and Standard operating Procedures. Creates a positive work environment for employees through motivation and coaching. Qualifications : College degree preferred (Hotel or Business Management preferred). High School diploma and/or equivalency required. Superior customer service skills and experience in dealing with the public required. Proficiency in Microsoft Office, Word, Outlook, Excel, and LMS/CMS system knowledge is preferred. Excellent oral and written communication skills. Ability to communicate in English clearly and effectively both orally and in writing. Ability to logically and independently plan, organize and complete the work and take initiative. Possess well-developed interpersonal skills. Ability to set and achieve high standards of performance. Receive instructions and hear inquiries from guests, clients, or staff; ability to remain alert throughout the duration of shift and remain calm during emergency situations. Must be able to get along well with co-workers and work as a team.  Must be able to work any day of the week and any shift.  Must present a well-groomed appearance. Essential Job Functions: Greets and welcomes customers with a smile and takes pride in being a Harrah’s team member and serves as a Hotel Management representative, and customer service role model for employees. Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Harrah’s standard. Prepares reports on a daily basis to detail Valet activities. Schedule staff in accordance to business demands. Recommends changes for assigned personnel, including hiring, promotion, demotion and release of personnel.  Provides coaching and written documentation of positive and corrective work -related activities. Prepares and coordinates performance reviews of assigned personnel, including onboarding, 90-day, six month, and annual reviews. Establishes and administers policies and procedures pertaining to the Hotel Department and assures adherence to them. Properly inform all employees of changes in programs and events by means of daily BUZZ sessions, memos and or e-mail. Handles guests’ complaints, taking corrective action as necessary including incident reports. Provides direction and training to all employees to maintain a positive and fun working environment. Understands, values, and supports the Harrah’s mission statement. Builds relationships with guests during their visit. Must have knowledge of all services available on property to accurately and clearly communicate information to guests and employees. Performs other managerial duties as deemed appropriate. Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands: Must be able to move in and around the Casino areas and Valet areas through the entire shift.  Must be able to stand for long periods. Must be able to respond calmly in a crisis and demanding situations handling many customer needs in a fast paced environment.  Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.  Must be able to lift and carry up to 50 pounds. Must be able to respond to visual and aural cues. Must be able to operate the following equipment: computer, 10 key adding machine, Saflok key machine, telephone, credit card machine, printer, facsimile and photocopier. Must be able to tolerate areas containing second hand smoke. Must be able to work and quickly maneuver inside and outside, sometimes in temperatures in excess of 115 degrees and as cold as 10 degrees.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Feb 26, 2020
Full time
Job Summary : Performs daily preventive maintenance program to ensure maximum Performance and condition of all slot machines.  Position also entails project involvement with slot machine installations, moves, and modifications. Qualifications :  High school graduate or equivalent is required.  Slot Repair school or college graduates preferred.  Slot technician experience is preferable.  Must have a working knowledge of slot machines, peripheral gaming equipment, and a fundamental knowledge of electronics and  computer networks. Working knowledge of the SG/Bally Slot Data System version SDS-13.2 is preferred but not required. Must be able to get along with co-workers and work as a team.  Willing to work any day of the week and any shift. Essential Job Functions: Responsible for the execution of Preventive Maintenance Program standards developed by Slot Performance team.  Technician’s role is to ensure maximum performance and reduce machine downtime by meeting monthly quotas of machines serviced.    Minor repairs of machines may be required during the preventive maintenance service time.  Additional functions include involvement in daily moves and modifications projects to continue to build knowledge base and experience levels. Physical, Mental & Environmental Demands:            Ability to work on integrated circuits, computers, test equipment.  Fundamental knowledge of electronics is essential. Must be able to quickly maneuver and work inside assigned area, while quickly man lift, pull, push and carry up to 100 pounds.  Must be able to turn key constantly.  Must be able to stand and walk for long periods of time.  Must be able to bend, crouch, kneel and twist. Must be able to continuously and quickly maneuver around casino Slot areas for entire shift.  Must be able to tolerate stressful situations.  Must be able to have dexterity in both hand and finger movement.  Must be able to handle and solve any concerns and questions customers may have.  Must be able to speak, read, write and understand English.  Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.   Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Feb 26, 2020
Full time
Job Summary : Provide excellent service to all guests in Food Court and self-service stations. Keeps the Food Court area and/or self-service station cleaned and stocked at all times. Buses tables and keeps area clean and safe for guests.  Qualifications :  Must be willing to work any day of the week and any shift.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance. Essential Job Functions: Cleans the Food Court beverage area, including mats, floors, sinks, drains, and other appliances. Change the soda bibs and stock all beverage supplies in the designated area. Works fast and efficiently. Keep areas clean, sanitary, and free of debris. Provide a safe work environment for employees and guests. Physical, Mental & Environmental Demands:           Must be able to lift 50 pounds and manually push 300 pounds. Must be able to bend, pull and carry stock to refrigerators and cabinets. Ability to work in smoke filled environment. Ability to stand for long hours. Flexibility with scheduling. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Feb 26, 2020
Full time
Job Summary : Processes cash/comp/coupon/credit card transactions for restaurant guests. Suggest menu options, specials and other casino amenities. Qualifications :  Must have at least three months previous money handling and cash register experience. Must possess excellent customer service and communication skills.  Must be able to initiate and engage in conversation in a professional and friendly manner.  Must be able to work independently with little supervision.  Must be able to work any day of the week and any shift.  Must be able to get along with co-workers and work as a team.   Must present a well-groomed appearance. Must be able to read, write, speak and understand English.   Essential Job Functions: Greets everyone to create a welcoming environment for both employees and guests. Is knowledgeable of all menu items – makes suggestions and answers questions. Provides quick and friendly service to all customers.  Processes cash transactions by accepting money and making necessary change, while presenting a receipt to the customer.  Cleans register and restaurant areas, including counter tops, sinks, display shelves, tables, storage areas and lounge areas at assigned station. Handles and solves any concerns and questions customers may have.  Performs all side work and stocking of supplies at assigned station.  Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Foster safe work environment by following safety guidelines. Follow all policies and procedures. Complete any other task assigned by management. Works a flexible schedule including weekends, evenings and holidays Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to work inside and maneuver throughout assigned station during entire shift. Must be able to lift up to 50 pounds and bend, pull and carry stock to refrigerator and cabinets.  Must be able to use hand motion when cleaning and wiping counters. Must possess the manual dexterity to complete required “side work”.   Must be able to listen and respond to visual and aural cues.  Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.  Must be able to work variable hours/days including nights, weekends and holidays  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Feb 26, 2020
Full time
Job Summary : Prepares and serves cold and hot beverages, light snacks, pastries and cookies to guests in the casino area.  Must be able to provide excellent guest service during their shift. Qualifications :  Six months previous experience in food service is preferred.  Must have at least six months money-handling and cash register experience.  Hotel restaurant experience is a plus.  Must possess excellent customer service and communication skills.  Must be 18 years of age.  Must be able to work any day of the week and any shift.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance. Essential Job Functions: Acknowledges greets and converses with customers who approach.  Prepares snacks and beverages per customer’s order.  Processes cash transactions by accepting money and making necessary change, while presenting a receipt to the customer.  Keeps counters, equipment and outlet areas clean and well stocked.  Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Works a flexible schedule including weekends, evenings and holidays Works a reasonable amount of overtime when required.  Physical, Mental & Environmental Demands:           Must be able to work inside and maneuver around work area and throughout the casino areas.  Must be able to lift and pull up to 50 pounds.  Must be able to bend, stoop, crouch, kneel, twist, push, pull and balance when stocking, storing and cleaning assigned areas.  Must be able to tolerate hot temperatures.  Must be able to listen and respond to visual and aural cues.  Must be able to read, write, speak and understand English.  Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.    Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Feb 26, 2020
Full time
Job Summary : This position is responsible for performing skilled or technical duties involving repair, maintenance, construction, alteration, inspection, and preventative service to assure continuous operation of all assigned building and mechanical facilities. Qualifications :  Must have a minimum of two years experience in at least two of the following areas:  heating, cooling, electrical, television, plumping or telephone systems.  Must possess a high school diploma or equivalent.  Must provide own hand tools.  Must be able to read, write, speak and understated English.  Must be able to work in extreme temperatures.  Must be able to get along well with co-workers and work as a team.  Must present a well-groomed appearance. Essential Job Functions: Performs preventive maintenance and repair duties on all building mechanical systems, equipment and tools.  Operates and repairs energy management equipment.  Operates life safety systems, maintenance and repair in public areas.  Meets the attendance guidelines of the job and adheres to departmental and company policies.  Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to work in extreme temperatures as hot as 115 degrees or as low as 10 degrees below zero.  Must be able of responding to aural cues in full audible range in high noise conditions and be able to respond to visual cues and possess color perception.  Must be able to stoop, bend, jump, carry heavy loads, and run on level surfaces, as well as, up and down stairs.  Must be able to lift up to 100 pounds and carry up to 50 pounds.  Must be able to quickly maneuver around casino areas.  Must be able to tolerate second hand smoke.  Must possess coordination and dexterity to work with power and hand tools, such as, drills, electric saws, hammers, sewer snakes, etc.  Must be able to think clearly and respond calmly in emergency situations.  Must be able to learn and retain locations, operation and repair procedures of the property’s equipment, mechanical systems and life safety systems.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Feb 26, 2020
Full time
Job Summary : Ensures superior food preparations and presentation. Prioritizes cooking to fill food orders and plating in a quick, timely and accurate manner while keeping a safe, secure, and clean environment.  Qualifications :  Six months prior experience as a cook or cook’s helper.  Previous working knowledge of point of sales system preferred.  Must be able to provide own tools.  Must be able to work any day of the week and any shift.  Must be able to get along with co-workers and work as a team.  Must possess good customer service and communication skills.  Must present a well-groomed appearance.  Local health department sanitation certificate required. Essential Job Functions: Prepares and produces menu items to standards in a quick and efficient manner.  Prepares items such as but not limited to salads, appetizers, beef, poultry, seafood, etc.  Prepares, cooks, and seasons all food.  Effectively and efficiently prepares food in fry cook broiler and Garde Manger.  Controls food production in all work areas including proper cooking methods, proper cooking times and temperature.   Adheres to kitchen maintenance and sanitation programs.  Maintains assigned station and equipment in a clean and sanitary condition. Works a flexible schedule including weekends, evenings and holidays. Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to work inside a kitchen and on a fry line during most of shift.  Must be able to work and maneuver in a close or small kitchen / working environment during entire shift.  Must be able to tolerate areas with extreme hot and cold temperatures.  Must be able to lift up to 100 pounds.  Must be able to push and pull carts weighing up to 300 pounds.  Must possess coordination and dexterity to use kitchen utensils such as knives, spatulas, food tongs, etc.  Must be able to bend, stoop, reach, crouch, kneel, push, and pull when rotating stock and cleaning work area.  Must be able to operate the following kitchen equipment: Stoves, grills, fryers, broilers, and other utensils in preparing the food orders.  Must be able to respond to visual and aural cues.  Must be able to speak, read, write, and understand English. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes 
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Feb 26, 2020
Full time
Job Summary : Provide administrative and secretarial support to the Managers in the Facilities and EVS department. Keeps accurate records of all maintenance logs, accounts, orders and inventory records. Performs other related duties as assigned.  Qualifications :  High school graduate required.  0-2 years administrative or secretarial experience required. Must be able to type 60 wpm.  Must possess strong computer skills to include Microsoft Word, Excel, PowerPoint, and Outlook. Must possess strong communication skills.  Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Essential Job Functions: Prepares and types correspondence, forms, reports, charts and graphs.  Ensures competency of work from the standpoint of grammar, composition and format.  Sets up and maintains all files and records, as required.  Places, accepts and screens telephone calls and refers calls to others as appropriate.  Receives, opens and distributes incoming mail and documents.  Performs duties as assigned, always presenting oneself as a credit to Harrah’s and encouraging others to do the same.  Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervisor Complete daily Purchase Orders Online parts/service ordering Phone parts/service ordering Track daily departmental expenditures Track and report Utility consumption spend and data Report Utility spend data to corporate Scan and report Electrical data to third party tracking entity Update and manage CG metric tracking sheet Hotsos (work order system) administrator Track and dispatch Hotsos call to appropriate mechanics Liaison with parts and supply warehouses Track/receive deliveries Manage tool and truck check out log Assist other departments with administrative duties as requested Correlate and track receipts and invoices Manage CG audit process- track/communicate results Inventory, manage and check out all Facilities parts, supplies and materials Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required.  Physical, Mental & Environmental Demands:           Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.  Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine and photo copier.  Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English.  Must be able to respond to visual and aural cues. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Feb 26, 2020
Full time
Job Summary : Responsible for the development and maintenance of brand standards for Harrah’s Northern California and the outlets/properties contained within. Works closely with agency and media partners on all concepts and designs. Executes design for print, digital, direct marketing, outdoor, events and on-property collateral as requested by the Advertising Supervisor, Marketing Manager or other departments. Prepares files for production for both on-property and off-property applications. Responsible for scheduling and posting of multi-media content throughout the property (i.e. casino gaming floor, outdoor marquee and general information screens). Qualifications : Bachelors Degree in Graphic Design with a strong/fluent understanding of animation (i.e. Adobe After Effects) and Macintosh systems.  Must have two years experience in the graphic design field, including a solid grasp of design and production processes. Possess strong organizational skills and able to work on multiple projects simultaneously.  Prepress experience is a plus. Efficiency in Adobe After Effects, InDesign, Photoshop and Illustrator. Web experience is a plus. Desired portfolio will include animation reel and graphic design samples. Essential Job Functions: Develop and maintain brand standards through collaboration with agency partners and corporate. Develop and maintain the brand standards for each outlet and event or promotion. Design and schedule animations for property plasma system. Build and maintain strong relationships with agency and media partners through clear communication. Build and maintain strong relationship with the Corporate Media team to ensure files are trafficked correctly and in a timely manner. Work closely with AV and IT teams to ensure all equipment and displays are functioning properly. Design on-property collateral for upcoming promotions and events. Responsible for printing large-format posters in-house and preparing/transferring files to outside vendors. Involved in press checks and quality control of projects. Member of the creative roundtable; actively participates and contributes new ideas and offers valuable feedback. Stay on top of trends and technology related to design, motion graphics, production and software. Strong drive and eagerness to work in a team environment and open to feedback and creative direction. Works with internal clients and external vendors to ensure smooth communication and exchange of designs so work may be completed in timely manner. Reviews all proofs for accuracy prior to submission for management approval. Facilitates installation of all collateral (signage) as required throughout the casino.  Ensures all promotional signage is posted and removed on a timely basis. Maintains all displays and works closely with the Facilities team if repairs are needed. Collaborates with Facilities for new installations throughout the property. Maintains up-to-date status report of open projects/jobs. Works closely with Advertising Supervisor to ensure deadlines are met. Assists with other advertising projects as needed. Maintains creative files, samples, back-up copies of all internally and externally produced pieces. Responsible for maintaining the library of assets by using consistent naming conventions and folder structures. Physical, Mental & Environmental Demands: Must be able to continuously maneuver around office area and throughout the hotel/casino property.  Must be able to bend, crouch, kneel, lift, twist and work at desk and around offices when performing job functions.  Respond to visual aural cues.  Must be able to read, write, speak and understand English.  Must be able to operate keyboard, telephone, computer, calculator, copier and fax machine. Must have manual dexterity to operate the computer and necessary office equipment.  Must be able to acknowledge, greet and converse in English. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Feb 26, 2020
Full time
Job Summary : Performs the function of ensuring all revenues are accurately accounted for which includes entering data into a PC, recording, calculating, reconciling, summarizing numbers and reviewing documents for proper completion. Performs variety of accounting, record keeping and clerical functions in the casino accounting department and provides efficient, timely customer service to both external and internal customers. Qualifications :  High school graduate or equivalent required.  Experience in gaming audit functions or operational areas preferred.  Familiarity of casino management systems. Proficiency with Microsoft Excel and Access software required. Ability to use technical and complex auditing software  Applicant must also demonstrate basic computer knowledge. Proficiency with 10-key by touch is required.  Applicant should be customer service oriented with good communication skills and present a well-groomed appearance.  Must be able to get along well with co-workers and work as a team. Essential Job Functions:  Performs assigned audit function asking questions regarding the various audit steps to be performed. Summarizes, calculates and records numbers on various documents. Reviews, reconciles and verifies documents for proper completion. Investigates any discrepancies identified while performing the above audits and sends out exceptions. Let’s Income Control Analyst, Supervisor or Manager know of any “out of the ordinary” discrepancies Files documents as necessary. Meets the attendance guidelines of the job.  Is flexible in working shifts, length of shift, and length and times of lunch/breaks. Adheres to regulatory, departmental and company policies and procedures. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required.   Physical, Mental & Environmental Demands:            Must be able to maneuver around various areas throughout the casino.  Must be able to operate a ten key adding machine, a computer keyboard, and a small electronic device for storing meter readings.  Must be able to sit for long periods of time and view information displayed on a computer screen.  Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.  Must have the manual dexterity to operate office equipment. Must be able to read, write, speak and understand English. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes 
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Feb 26, 2020
Full time
Job Summary : Supervises for the operations of Slot Operations and Casino Beverage, placing special emphasis on guest service while securing casino assets. Monitoring the day to day operations ensuring compliance with federal, state, and gaming laws. Create a positive employee experience through motivation and coaching. Qualifications :  High school diploma required.  One-year casino experience required, preferably in slot operation.  Must possess strong supervisory and leadership skills.  Previous guest contact experience required.  Must possess a thorough understanding of slot floor operations.  Must have strong knowledge of the various internal written and verbal codes/abbreviations.  Must project professionalism and possess excellent verbal and written communication skills.  Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations and Beverage service is required.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance. Essential Job Functions: Responsible for supporting the VP of Marketing & Casino Operations in all departmental initiatives related hiring, training, and process/procedure development Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level. Responsible for monitoring staffing levels, bank/floor assignments daily and weekly schedules to include breaks. Directly responsible for training Slot, Beverage and Valet employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities. Monitors compliance with all established company, departmental and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations. Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.  Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills. Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules. Maintains security of all games, money, and employees. Takes advantage of opportunity to build long term relationships with customers. Routinely strives to build and maintain rapport with Guests and handles customer disputes, making every effort to achieve customer satisfaction.  Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate. Monitors the performance of all employees and provides training and coaching as necessary. Make recommendations to the Operations Manager to improve the efficiency of the department and build business. Builds a rapport and coordinates daily functions with support service departments. Acts as role model and always presents oneself as a credit to Harrah's and encourages others to do the same.  Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Conducts Performance Reviews Makes or recommends wage increases and promotions Provides for safety and security Handles employees' complaints or grievances Recommends disciplinary action or disciplines employees Plans work Supervises and monitors work Ensures departmental compliance with all regulatory, internal controls, policies and procedures. Supervises staff performance as pertains to department procedures, customer service and compliance with Indiana Gaming regulations. Verifies and reviews jackpot transactions. Complies with IRS and internal controls regarding payouts. Administers coaching and provides staff development. Leads staff in proper performance of duties. Assist patrons, investigates complaints and provides resolution. Ensures service equipment is handled safely and with reasonable care. Responsible for keeping current on staff and supervisory trainings to include: quality guest service, responsible gaming, safety and sanitation, and alcohol awareness. All other job duties as assigned  Physical, Mental & Environmental Demands:           Must be able to maneuver to all areas of the casino.  Must be able to lift up to 40 pounds.  Must be able to bend, reach, kneel, twist and grip items.  Must be able to walk and be on feet for long periods of time.  Must have a sense of urgency and keep up with fast paced business practices.  Must be able to work in stressful situations.  Must possess basic math skills.  Must be able to read, write, speak and understand English.  Must be able to respond to visual and aural cues. Must be able to tolerate areas containing second hand smoke, dust, loud noises and bright lights. Must be able to work a varied schedule including holidays, nights and weekends as needed  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Feb 26, 2020
Full time
Job Summary : Responsible for supervising the day to day Stewarding operations manages staffing shifts to ensure all assigning tasks are done. Inspects for quality work and maintains kitchen area cleanliness. and leads Directs all aspects of washing and cleaning of food preparation areas.  Qualifications :  At least three years of stewarding or related janitorial experience with one year in multi-outlet operation and one year in supervision preferred. College degree preferred.  A working knowledge of sanitation requirements.  Bilingual in Spanish preferred.   Knowledge of P & L statements and budget. Must be computer literate.   Ability to administer direct supervision of assigned staff, and be flexible, patient, understanding, fair and firm. Must be able to work independently.  Must be able to work in a fast-paced environment.  Must be able to perform physical job duties of line employees if necessary. Essential Job Functions: Responsible for planning and preparation of annual budget and capital expense requests. Prepare weekly work schedules for all stewarding personnel. Establishes and conducts training programs for stewarding personnel.  Encourages cross training.  Maintain records required for the efficient operation of the department.  Maintain approved labor costs.  Counsels, guides and instructs personnel in the proper performance of their duties.  Must be willing to work long hours.  Must be able to work closely with all levels of management.  Must have understanding of pest elimination.  Trains, develops, and directs stewarding staff using approved management practices. Interviews and selects employees. Conducts Performance Reviews, makes recommendations for wage increases and promotions. Handles employees' complaints or grievances Recommends disciplinary action or disciplines employees Monitors legal compliance with federal, state, and gaming laws Works a flexible schedule including weekends, evenings and holidays. Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to maneuver and work inside kitchen area, sometimes in heat in excess of 100 degrees or cold in excess of 0 degrees.  Must be able to stoop, bend, kneel, crouch, reach, push and pull while performing kitchen duties.  Must be able to respond calmly and make rational decisions when handling employee conflicts or in stressful situations. Must be able to lift up to 75 lbs.  Must be able to push and pull carts weighing up to 200lbs.  Must be able to respond to visual and aural cues.  Ability to read, writes, speak and understand English fluently.  Must be able to operate all kitchen equipment and machinery.  Must be able to operate a computer.  Must be able to complete all appropriate paperwork for the Stewards Department. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Feb 26, 2020
Full time
Job Summary : Responsible for all kitchen operations in Oliver’s.  Supervises Oliver’s cooks. Manages and over sees production in all kitchens. Maintains high quality of food preparations and production while managing all aspects of BOH Kitchen business. Embraces and maintains company service culture and core values. Exhibits leadership and vision to align, inspire, develop, and motivate team Qualifications :   Candidates must have at least five years overall experience in the food service industry. Must be a graduate of a 2-year culinary program with emphasis on food production management, with two years experience as a kitchen manager or supervisor in a casino or restaurant serving at least 5,000 covers per week.  Multiple outlet experience and fine dining experience is preferred.  Proven track record in quality, productivity, and presentation.  Ability to analyze financial information and arrive at the correct conclusions.  Excellent interpersonal, customer service, communication, team building, and problem solving skills are required. Essential Job Functions:  Leads the Oliver’s kitchen team. Works cooperatively with the FOH manager of Oliver’s to achieve excellent product for our guests.   Manages the production side of food service in Oliver’s. Creates new recipes and contributes to the menu format. Conducts non-standard product tests and selections. Coordinates with the Purchasing Manager the purchase of food and beverage products for use.  Ensures that standardized and national-contract products are used in the kitchen. Maintains current recipe files and enforces the consistent use of recipes by staff. Ensures that safe and appropriate procedures are used when receiving, storing, preparing, holding, cooking, and serving food.  Uses HACCP sanitation guidelines and procedures when doing the above. Inspects and tastes prepared foods to ensure excellent quality and presentation. Oversees the repair and cleanliness of all assigned back of house areas.  Oversees the appropriate operation and maintenance of kitchen equipment and other kitchen assets. Oversees the kitchen safety programs for Oliver’s. Participates in the budgeting and planning processes.   Maintains food, labor, and other expenses at budgeted levels, using established procedures. Ensures that appropriate staffing levels are maintained in the kitchen. Hires, trains, supervise and develops kitchen staff.  Develops and maintains a positive work environment. Reports any problems to the Executive Sous Chef. Acts as a role model to other employees and always presents self as a credit to Harrah’s and encourages others to do the same. Conducts Performance Reviews, makes or recommends wage increases, makes or recommends promotions. Handles employees' complaints or grievances Recommends disciplinary action or disciplines employees Monitors legal compliance with federal, state, and gaming laws. Works a flexible schedule including weekends, evenings and holidays. Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to maneuver to all areas of the kitchen and food service areas.  Must be able to tolerate areas with high, humid temperatures in excess of 115 degrees.  Must be able to tolerate chemicals for cleaning and sanitizing kitchen areas.  Must be able to work and maneuver in a close or small kitchen / working environment during entire shift.  Must be able to lift, push & pull up to 75 pounds. Must be able to reach, bend, twist, stoop, and stack.  Must be able to work at a fast pace and in stressful situations.  Must be willing to work long hours and any shift. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes 
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Feb 12, 2020
Full time
Job Summary : Ensure slot playing customers are kept in play by experiencing the full range of fast and friendly slot service through well maintained machines, efficient change service, and promotion of customer programs and events such as Caesars Rewards and slot tournaments. Qualifications :  Must be at least 21 years of age Able to accurately and legibly fill out accounting forms for position Must have knowledge or the ability to obtain knowledge of casino rules, procedures, and regulations pertaining to Slot Operations Must present a well-groomed appearance Must demonstrate the ability to add, subtract, multiply, and divide Must understand safety issues associated with electrical equipment Must read, write, speak, and understand English Must be willing to serve customers from a variety of backgrounds Must be willing to work nights, weekends, and holidays and work overtime   Essential Job Functions: Player Satisfaction Customer Service: Actively patrols assigned sections looking for opportunities to surprise and delight guests. Sincerely greets, welcomes and introduces self to all guests; uses guest name to create a personalized service experience; maintains the perception of luck, celebrates the win, offers a warm farewell and adds to the entertainment experience. Completes paper fills and jackpot payouts promptly, accurately and with a high degree of personalized service while building relationships with guests. Consistently demonstrates a positive and upbeat attitude. Completes verification paperwork for jackpot payouts. Partners with other departments to execute slot transactions. Offers assistance to slot playing customers and explains features of slot machines. Clearly communicates functionality of Fast Cash (ticket in/ticket out) technology. Manages a large number and variety of slot machines played by customers according to policy and their level of play. Responds immediately to all requests for service (e.g., slot dispatch, slot candle lights, radio, PBX, customers) while meeting or exceeding department service standards. Exchanges coupons and currency for guests in compliance with procedures. Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority (e.g., change service, incorrect change, securing drink service, etc.). Keeps slot areas clean, secure, and well maintained. Keeps delays to a minimum by ensuring we have the right people in the right place at the right time. Takes initiative to meet the varying needs of our customers and has an awareness of where customers are located in a particular section. Technical Proficiency Slot Machine Service: Determines machine malfunction and identifies appropriate action. Corrects minor machine malfunctions (e.g., coin jams, printer errors, bill validators, slot light repairs, etc.) and/or partners with Slot Performance when appropriate. Ensures slot machines are ready for play (e.g., basic machine maintenance). Lifts and moves medium to heavy coin bags. Participates in slot machine upgrades and implementing new initiatives.  Money Handling: Performs money-handling transactions such as paying jackpots and making change. May be required to reconcile slot wallets. Teamwork and Values Team Work: Works and communicates well within department as well as with co-workers in other departments. Communicates and participates in team meetings to bring forth ideas about improving processes, guest experiences, and customer interactions. Slot Game Integrity & Security : Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulatory laws and guidelines and ensures required gaming licenses are valid and up-to-date. Coordinates with Supervisors and Security to detect and prevent attempts to place customers and employees at risk, compromise the integrity of the slot machines or damage company assets. Properly maintains all issued tools and equipment including proper key control. Property Promotions: Promotes and generates new membership into the Total Rewards program. Introduces Caesars Rewards to new players by providing guest with information regarding program services and benefits. Communicates specific information about casino events (e.g., slot tournaments, marketing promotions, direct mail) and communicates general information about property events or services (e.g., restaurants, shows, conventions) and directs or personally escorts customers to appropriate sources for more information (e.g., information booths, phone numbers, supervisors, etc.). Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Able to occasionally lift and carry up to 60 lbs. Able to bend, reach, kneel, twist, and grip items in order to perform basic machine repairs, hopper fills, etc. Able to walk and remain standing for a full shift Must maintain professional composure in all situations (e.g., demanding or threatening customer and during periods of high business volume) Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust Able to adjust pace based on customer demands and business volume while consistently meeting or exceeding department service standards. Able to respond to visual and auditory cues Must possess the manual dexterity and coordination to operate equipment (e.g., enter data into computer, operate a calculator, pull hopper out, etc.) and to handle currency, coin, keys, and buttons Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes