Harrah's Northern California

 

At Harrah's Northern California, you can do anything and be anything, from delighting guests on the casino floor, to providing excellent service at our food outlets, to helping keep the casino spotless.  We WOW our guests by creating unforgettable experiences and making every visit memorable. If you are looking to be part of our inspiring family of team members who deliver exceptional service every day, we are the home for you!

 

 

 

 

 

 

 

 

Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Dec 06, 2019
Full time
Job Summary : Responsible for supervising the day to day Stewarding operations manages staffing shifts to ensure all assigning tasks are done. Inspects for quality work and maintains kitchen area cleanliness. and leads Directs all aspects of washing and cleaning of food preparation areas.  Qualifications :  At least three years of stewarding or related janitorial experience with one year in multi-outlet operation and one year in supervision preferred. College degree preferred.  A working knowledge of sanitation requirements.  Bilingual in Spanish preferred.   Knowledge of P & L statements and budget. Must be computer literate.   Ability to administer direct supervision of assigned staff, and be flexible, patient, understanding, fair and firm. Must be able to work independently.  Must be able to work in a fast-paced environment.  Must be able to perform physical job duties of line employees if necessary. Essential Job Functions: Responsible for planning and preparation of annual budget and capital expense requests. Prepare weekly work schedules for all stewarding personnel. Establishes and conducts training programs for stewarding personnel.  Encourages cross training.  Maintain records required for the efficient operation of the department.  Maintain approved labor costs.  Counsels, guides and instructs personnel in the proper performance of their duties.  Must be willing to work long hours.  Must be able to work closely with all levels of management.  Must have understanding of pest elimination.  Trains, develops, and directs stewarding staff using approved management practices. Interviews and selects employees. Conducts Performance Reviews, makes recommendations for wage increases and promotions. Handles employees' complaints or grievances Recommends disciplinary action or disciplines employees Monitors legal compliance with federal, state, and gaming laws Works a flexible schedule including weekends, evenings and holidays. Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to maneuver and work inside kitchen area, sometimes in heat in excess of 100 degrees or cold in excess of 0 degrees.  Must be able to stoop, bend, kneel, crouch, reach, push and pull while performing kitchen duties.  Must be able to respond calmly and make rational decisions when handling employee conflicts or in stressful situations. Must be able to lift up to 75 lbs.  Must be able to push and pull carts weighing up to 200lbs.  Must be able to respond to visual and aural cues.  Ability to read, writes, speak and understand English fluently.  Must be able to operate all kitchen equipment and machinery.  Must be able to operate a computer.  Must be able to complete all appropriate paperwork for the Stewards Department. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Dec 06, 2019
Full time
Job Summary : Supervises for the operations of Slot Operations and Casino Beverage, placing special emphasis on guest service while securing casino assets. Monitoring the day to day operations ensuring compliance with federal, state, and gaming laws. Create a positive employee experience through motivation and coaching. Qualifications :  High school diploma required.  One-year casino experience required, preferably in slot operation.  Must possess strong supervisory and leadership skills.  Previous guest contact experience required.  Must possess a thorough understanding of slot floor operations.  Must have strong knowledge of the various internal written and verbal codes/abbreviations.  Must project professionalism and possess excellent verbal and written communication skills.  Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations and Beverage service is required.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance. Essential Job Functions: Responsible for supporting the VP of Marketing & Casino Operations in all departmental initiatives related hiring, training, and process/procedure development Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level. Responsible for monitoring staffing levels, bank/floor assignments daily and weekly schedules to include breaks. Directly responsible for training Slot, Beverage and Valet employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities. Monitors compliance with all established company, departmental and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations. Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.  Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills. Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules. Maintains security of all games, money, and employees. Takes advantage of opportunity to build long term relationships with customers. Routinely strives to build and maintain rapport with Guests and handles customer disputes, making every effort to achieve customer satisfaction.  Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate. Monitors the performance of all employees and provides training and coaching as necessary. Make recommendations to the Operations Manager to improve the efficiency of the department and build business. Builds a rapport and coordinates daily functions with support service departments. Acts as role model and always presents oneself as a credit to Harrah's and encourages others to do the same.  Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Conducts Performance Reviews Makes or recommends wage increases and promotions Provides for safety and security Handles employees' complaints or grievances Recommends disciplinary action or disciplines employees Plans work Supervises and monitors work Ensures departmental compliance with all regulatory, internal controls, policies and procedures. Supervises staff performance as pertains to department procedures, customer service and compliance with Indiana Gaming regulations. Verifies and reviews jackpot transactions. Complies with IRS and internal controls regarding payouts. Administers coaching and provides staff development. Leads staff in proper performance of duties. Assist patrons, investigates complaints and provides resolution. Ensures service equipment is handled safely and with reasonable care. Responsible for keeping current on staff and supervisory trainings to include: quality guest service, responsible gaming, safety and sanitation, and alcohol awareness. All other job duties as assigned  Physical, Mental & Environmental Demands:           Must be able to maneuver to all areas of the casino.  Must be able to lift up to 40 pounds.  Must be able to bend, reach, kneel, twist and grip items.  Must be able to walk and be on feet for long periods of time.  Must have a sense of urgency and keep up with fast paced business practices.  Must be able to work in stressful situations.  Must possess basic math skills.  Must be able to read, write, speak and understand English.  Must be able to respond to visual and aural cues. Must be able to tolerate areas containing second hand smoke, dust, loud noises and bright lights. Must be able to work a varied schedule including holidays, nights and weekends as needed  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Dec 06, 2019
Full time
Job Summary : Assists with the overall day-to day operations of the cashiering department.  Distributes moneys to gaming guests via check cashing, conversion of coins, tokens and gaming checks into currency and exchanges foreign currencies.  Protects company assets while dealing with the public in an efficient and courteous manner.  Qualifications :  High school graduate or equivalent is preferred.  Prior experience in handling large sums of money, with one-year previous Cage Cashier experience required.  Demonstrated ability to lead others.  Knowledge of casino cashier rules, procedures and administration. Strong organizational, managerial and communication skills.  A proven proficiency with computers and 10 key adding machines, with some knowledge of computer keyboard, is preferred.  Must be able to enter data, read, and interpret output from a computer.  Must be able to stand for long periods.  Must be willing to learn all phases of Cage activity.  Must have good math abilities.  Must have excellent guest and human relations skills.  Must be able to work any day of the week and any shift.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance. Essential Job Functions: Performs banking activities for this property, including safekeeping, processing of checks, markers and other cash equivalencies.  Provides support and assistance to cashier shift managers and cashiers.  Ensures and recommends changes that ensure a high level of guest service.  Adheres to compliance of all gaming regulations and any other governing agents where applicable.  Provides assistance to other departments where cashiering and check cashing experience may be applicable.  Apprises managers of performance problems with cashiers as required.  Proficient in all aspects of cashiering.   Contribute and assist in the evaluation of employee performance reviews.  Provide and administer all new hire training. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to maneuver to all areas of the casino.  Must be able to lift, carry, and/or push up to 50 pounds.  Must be able to stoop, bend, grip objects, kneel, have good finger movement, and be able to differentiate colors.  Must be able to rack and stack chips.  Must be able to learn and follow strictly Regulation 6A and other gaming regulations.  Must be able to handle a stressful environment and tolerate secondary smoke.  Must have the manual dexterity and coordination to operate office equipment, including Jet sorter, a 10 key adding machine, PC computers, fax machine and photo copier.  Must be able to read, write, speak, and understand English.  Must be able to respond to visual and aural cues  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Dec 06, 2019
Full time
Job Summary : Provides technical support to the Surveillance Department.  Maintains, repairs and installs all surveillance equipment used by the department. Qualifications :  Minimum of two years of experience with the installation and maintenance of Closed-Circuit Television systems or similar electronic equipment installation, including but not limited to pan and tilt motorized mechanisms, video cameras, video cassette recorders, and matrix switching units.  Must possess physical ability to climb, crawl, and maneuver oneself in tightly cramped areas without a fear of heights or enclosed spaces.  Must be able to handle weights in excess of 60 pounds. Must have a solid electronics aptitude. Must be able to work any day of the week and any shift.  Must be 21 years of age.  Must be able to get along with co-workers and work as a team.  Note:  Interested applicants cannot have any relatives working in any cash-handling, casino, or guest-related position at Harrah’s Northern California.   Essential Job Functions: Provides technical support to the Surveillance Department Maintains, repairs and installs all surveillance equipment used by the department. Must be able to operate the following equipment:  Monitors, switches, computers, controllers, and cameras.  Able to meet installation and repair deadlines. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:            Must be able to sit or stand for long hours observing numerable CCTV screens.  Must be able to climb into ceiling areas, and work and maneuver in close quarters and enclosed spaces. Must be able to respond calmly in crisis and stressful situations.  Must be able to see and, also remember the specific details of incidents and persons.  Must be able to lift up to 50 pounds.  Must be able to give court testimony when necessary and write detailed reports.  Must be able to change shifts on short notice.   Must be able to read, write, speak and understand English.   Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.  Must be able to work in a low light environment Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Dec 06, 2019
Full time
Job Summary : Maintains the cleanliness of the property by completing special projects such as carpet, linoleum and marble care. Operate lift (30’ – 40’ in height) to clean upper arears of casino floor. Qualifications :  Has held a position as cleaner, or equivalent. Previous janitorial experience preferred Must be a least 21 years of age Must possess strong people skills and problem-solving ability.  Must have a strong understanding and working knowledge of cleaning chemicals, cleaning techniques, and cleaning equipment.  Knowledge of HAZZ, COMM and BBP is essential.  Must be able to converse, read, and write English.  Must be able to get along well with others and work as a team.  Must present a well-groomed appearance. Essential Job Functions: Strips and waxes floors to include baseboards.  Shampoo and spot clean carpeted areas.  Uses extractor equipment, floor scrubbers, and shampoo machines, polishing machines, special vacuum cleaners and scrubbers.  Move office equipment and items as directed.  Cleans interior and exterior windows.  High degree of customer contact.  Cleans signage, light fixtures, vents, decorative greenery, railings, artwork and elevators. Operate lift and adhere to all safety standards Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to maneuver in casino areas, up and down stairs and reach above shoulder level.  Able to push, pull and carry up to 100 pounds.  Able to tolerate areas containing secondary smoke.  Must be able to work in temperatures in excess of 115 degrees and in cold temperatures as low as 40 degrees.  Respond to visual and aural curs.  Able to use and operate vacuum cleaners, floor cleaning equipment, dustpans, brooms and auto-rider Must be able to work around crowded areas.  Must be able to read labels on chemical bottles. Able to stoop, bend, reach and pull around casino and restroom areas.  Able to use finger movement and rotation wrist motion when cleaning and wiping surface areas.  Able to tolerate cleaning chemicals without developing and allergic reaction. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA, USA
Dec 06, 2019
Full time
Job Summary : Ensures superior food preparations and presentation. Prioritizes cooking to fill food orders and plating in a quick, timely and accurate manner while keeping a safe, secure, and clean environment.  Qualifications :  Six months prior experience as a cook or cook’s helper.  Previous working knowledge of point of sales system preferred.  Must be able to provide own tools.  Must be able to work any day of the week and any shift.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance.  Local health department sanitation certificate required. Essential Job Functions: Prepares and produces menu items to standards in a quick and efficient manner.  Prepares items such as but not limited to salads, appetizers, beef, poultry, seafood, etc.  Prepares, cooks, and seasons all food.  Effectively and efficiently prepares food in fry cook broiler and Garde Manger.  Controls food production in all work areas including proper cooking methods, proper cooking times and temperature.   Adheres to kitchen maintenance and sanitation programs.  Maintains assigned station and equipment in a clean and sanitary condition. Works a flexible schedule including weekends, evenings and holidays. Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to work inside a kitchen and on a fry line during most of shift.  Must be able to work and maneuver in a close or small kitchen / working environment during entire shift.  Must be able to tolerate areas with extreme hot and cold temperatures.  Must be able to lift up to 100 pounds.  Must be able to push and pull carts weighing up to 300 pounds.  Must possess coordination and dexterity to use kitchen utensils such as knives, spatulas, food tongs, etc.  Must be able to bend, stoop, reach, crouch, kneel, push, and pull when rotating stock and cleaning work area.  Must be able to operate the following kitchen equipment: Stoves, grills, fryers, broilers, and other utensils in preparing the food orders.  Must be able to respond to visual and aural cues.  Must be able to speak, read, write, and understand English.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA, USA
Dec 06, 2019
Full time
Job Summary : Leads the restaurant outlet teammates in all aspects of day to day operations on their shift. Assign tasks and duties to ensure smooth operating restaurant outlet Handles minor guest issues and escalates any concerns to the supervisor. Qualifications :  One year previous experience in food service is preferred.  Prefer to have at least six months money-handling and cash register experience.  Previous restaurant experience is a plus.  Must possess excellent customer service and communication skills.  Must be at least 21 years of age.  Must be able to work any day of the week and any shift.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance. Must adhere to uniform standards and safety shoe requirements. Essential Job Functions: Acknowledges greets and converses with customers who approach.  Trains new employees in all aspects of the outlet. Processes cash transactions by accepting money and making necessary change, while presenting a receipt to the customer.  Keeps counters, equipment and cart areas clean and well stocked. Maintains open communication with guests/employees. Ensures positive guest service while taking appropriate actions to exceed guest expectations. Ensures day to day task and duties are completed by employees, escalating any concerns to the supervisor. Maintains an awareness of all menu items. Relay pertinent information to employees. Stay up to date on all promotions/special events. Keeps work area neat, clean and stocked with supplies. Follow company and department policies and procedures. Recognize employees for being good team players.   Volunteer for additional duties. Leads by example. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Works a flexible schedule including weekends, evenings and holidays Works a reasonable amount of overtime when required Physical, Mental & Environmental Demands:           Must be able to lift and pull up to 50 pounds.  Must be able to bend, stoop, crouch, kneel, twist, push, pull and balance when stocking, storing and cleaning assigned areas.  Must be able to tolerate hot temperatures.  Must be able to listen and respond to visual and aural cues.  Must be able to read, write, speak and understand English.  Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.   Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Dec 06, 2019
Full time
Job Summary : Supervises the overall personnel and operation of the Cage on an assigned shift in the absence of the Cage Cashier Manager.  Provides a positive work environment, encouraging teamwork and cooperation within the department, and other departments.  Protects company assets while dealing with the public in an efficient and courteous manner.  Cashes negotiable instruments, cashes-in chips, sells or buys coin, orders and receives cash/coin from Bank, assists customers to establish check cashing limits.  Qualifications :  High school graduate or GED is required, Experience in casino cashier/credit areas is required.  Minimum of two years of experience as a Cage Cashier, with experience in all phases of the Cage operation required.  Prior experience in a supervisory capacity preferred.  Must have good math skills.  Proficiency with Microsoft Office Must have proven self as a good communicator, mediator and decision-maker. Excellent leadership and interpersonal skills.  Ability to work closely with co-workers within the cashier department as well as all other departments Excellent organizational skills Must have excellent guest and human relations skills. Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance.   Essential Job Functions: Performs banking activities for this property, including processing of checks, markers, etc; purchasing of currencies/coins as needed.  Supervises overall operation of Cashier Department personnel in the absence of the Cashier Shift Manager  Ensures excellent guest courtesy and satisfaction.  Resolves disputes with guests when applicable.  Establishes check-cashing limits. Recommends procedure changes that ensure proper accountability for gaming guests.  Adheres to compliance of all gaming regulation and any other governmental agencies where applicable.  Provides assistance to other departments where cashiering and credit experience may be applicable.  Evaluates and counsels as needed, direct reports and other employees in order to maintain and enhance operations of the Cashier Department.   Acts as a role model; always presenting oneself as a credit to Harrah's and encouraging others to do the same.  Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Responsible for interviewing, training, and selecting employees Conducts Performance Reviews Makes or recommends wage increases Makes or recommends promotions Provides for safety and security Handles employees' complaints or grievances Recommends disciplinary action or disciplines employees Plans work Supervises and monitors work Monitors legal compliance with federal, state, and gaming laws Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to maneuver to all areas of the casino.  Must be able to lift and carry up to 50 lbs. Must be able to bend, reach, kneel, twist and grip items while working at assigned area.  Must have the manual dexterity and coordination to operate equipment, not limited to a 10 key adding machine, PC computers, fax machine and photo copier.  Must be able to work at a fast pace and in stressful situations.  Must be able to read, write, speak and understand English.  Must be able to respond to visual and aural cues. Must be able to tolerate areas containing but not limited to second hand smoke, high noise levels, bright lights and dust.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Dec 06, 2019
Full time
Job Summary : The Accountant is responsible for assisting in the preparation, review, and analysis of financial statements and various reconciliations. Qualifications :  Degree in accounting or finance preferred. Strong working knowledge of GAAP. Experience in financial reporting and general ledger environment required. Familiarity of financial systems. Proficiency with Microsoft Excel and Access software required. Essential Job Functions: Reconciles bank accounts and supports cash management functions. Actively participates in the month-end closing process. Prepares month-end journal entries. Work with department leaders to ensure financial statements are accurate. Completes balance sheet reconciliations on a monthly basis and researches all variances. Reconciles and tracks capital projects and fixed assets. Supports areas of accounts payable, inventory, and payroll. Produce daily, monthly, quarterly, and annual reports as requested by the Accounting Manager. Assists with internal and external audits. Assists in special projects as required. Adheres to regulatory, departmental, and company policies. Other duties as assigned. Physical, Mental & Environmental Demands:           Must be able to continuously maneuver around office, effectively work at a desk and respond to written and aural cues.  Must have the manual dexterity to operate the computer and other necessary office equipment.  Must be able to respond calmly to demands of internal customers and work in pressure situations.  Must work some weekends, holidays and late schedules when needed. Must be able to work independently.  Must be self-motivated and able to handle more than one function at a time by being well organized.  Must be able to read, write, speak and understand English. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Dec 06, 2019
Full time
Job Summary : Performs problem determination and resolution and records all trouble situations reported to I.T.   Responsible for providing first level support functions on desktop devices such as personal computers, laptops, printers, scanners, keyboards, computer mouse, card swipes, card embossers, Point of Sale terminals and PC based kiosks.  Position also performs support for telephones and telephony related installations and may support audio and video systems set-ups. Qualifications :  College training equivalent to an Associates Degree in Computer Science or equivalent technical training.   Background experience in desktop support environment preferred.  One year minimum experience in a technical support role. Strong personal computing skills recommended. Demonstrated basic to intermediate level technical/troubleshooting skills in the desktop environment and related hardware and software products. Ability to be trained in supporting various desktop configurations. Basic to intermediate knowledge of user environments. Demonstrated communication skills. Basic to intermediate analytical and problem-solving skills. Must have good customer service skills Must be well organized and detail oriented and be able to perform many tasks at one time. Ability to work in a high-pressure, fast paced environment.  Essential Job Functions: Respond to incident and service request tickets and ensure all client/user support requests are handled or escalated in a timely manner. Provide first-level support/configuration for all systems including software and hardware for all platforms, problem determination/isolation/repair, analyzing problem data, performing data analysis, documenting findings, escalating complex problems to the appropriate I.T. staff or service vendors and communicating final resolution to clients and users. Support installation and implementation of connectivity for desktop devices and telephony equipment. Responsible for completion and documentation of all assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include first level support for clients/users requests, printing, routing, and other duties. Maintain the latest procedures and documentation for all desktop platforms. Perform intermediate technical tasks/repairs on all desktop platforms. Use the help desk log to track and close all client/user calls/problems reported to I. T. Ensure the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition. Provide one-on-one training clients/users. Monitor and report system performance issues as necessary. Participate in department driven projects. Maintain the confidential nature of matters pertaining to company records, policies, and customer lists. Shred reports containing sensitive data as determined by management. Maintain a log of all system downtime and report all extended downtime to the supervisor and/or manager. Perform all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to clients/users and system availability. Physical, Mental & Environmental Demands:           Must be able to maneuver to all areas of the casino.  Must have constantly available transportation. Must have home phone. Ability to note audio or visual warnings or error messages from system.   Ability to smell. Able to lift, carry, push, pull, handle, reach or grip 50 pounds, above or below shoulders.   Must be able to bend, reach, kneel, twist and grip items.  Must be able to walk and be on feet for long periods of time.  Must have a sense of urgency and keep up with fast paced business practices.  Must be able to work in stressful situations.  Must be able to read, write, speak and understand English.  Must be able to respond to visual and aural cues. Must be able to tolerate areas containing second hand smoke. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Dec 06, 2019
Full time
Job Summary : Prepares food for Food Court customers (involves using knives, ovens, toasters and other food preparation equipment).  Qualifications :  Ability to work in a noisy environment Previous experience working in a food service establishment preferred Must be able to read, write, speak and understand English.   Excellent guest service and communication skills Ability to lift, carry and/or push objects weighing up to 50 lbs. Acts as a role model to other employees High School Diploma or equivalent preferred Adheres to all regulatory, company and department policies and procedures. Essential Job Functions: Prepares food items such as sandwiches, soups and other food items following established procedures. Serves prepared food and beverages to guests. Stocks and sells retail food items. Clean, stocks and organizes work area. Maintains cleanliness and orderliness of the front and back of the house areas. Assists guests by providing current information regarding Harrahs Rincon Casino’s services and events.  Stays informed on the property’s current offerings and events. Demonstrates a pleasant and enthusiastic demeanor at all times. Works a flexible schedule including weekends, evenings and holidays Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to work inside and maneuver throughout assigned station during entire shift.  Must be able to lift up to 50 pounds and bend, pull and carry stock to refrigerator and cabinets.  Must be able to use hand motion when cleaning and wiping counters. Must possess the manual dexterity to complete required “side work”.   Must be able to listen and respond to visual and aural cues.  Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Dec 06, 2019
Full time
Job Summary :  Responsible for all cash service needs of our casino guests while maintaining appropriate accountability for inventory. Delivers truly great guest service while performing transactions such as chip redemption, check cashing and credit card cash advance, along with servicing our in-house check-cashing players.  Qualifications :  Must have a high school diploma or GED Must be at least 21 years of age Must present a well-groomed appearance Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator One year previous United States currency money handling work experience preferred Must read, write, speak, and understand English Must be willing to serve customers from a variety of backgrounds Able to pass mandated regulation and department testing   Essential Job Functions: Provides prompt, friendly, and courteous service to all guests while following company and gaming regulations. Conducts all transactions in a confidential manner. Cashes Chips, Fast Cash Tickets, Travelers Checks, Coupons and exchanges loose coin. Uses QCP workstation and processes automated & manual check cashing and credit card advances for guests. Completes guest enrollment process for QCP/ACM check cashing and credit card cash advances Must be willing to learn, understand and adhere to all Title 31 requirements for reporting, record keeping and cash handling procedures for MIL’s, MTL’s, CTR’s and SARC’s. Accepts and assists with guest completion of check cashing applications. Records information regarding transactions on reports and forms. Maintains internal controls with reports describing errors and discrepancies. Completes required Title 31 entries to Monetary Instrument Log and Multiple Transaction Log. Collects and records required guest information for completion of Currency Transaction Reports. Collaborates with work-group and all support departments to ensure player satisfaction. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances. Maintains confidentiality of all player accounts. Maintains security and confidentiality of files, records, and lists. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. PHYSICAL, MENTAL, AND ENVIORNMENTAL DEMANDS Must be physically mobile with reasonable accommodation Able to lift and carry up to 50 lbs. (e.g., bag of coins) Able to stand, walk, stoop, talk, hear, and reach at least 2 feet across a counter Must have the manual dexterity and coordination to operate office equipment (including computers, jet sorts, and 10 keys), handle currency, tokens, coins, keys, and buttons Must have good close and medium range vision with the ability to distinguish between colors Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust Able to work at a fast pace in mentally and physically stressful situations Able to walk and remain standing for 8 to 10 hours with breaks Able to safely push or pull a cashier cart when fully loaded Able to differentiate between various denominations of currency and chips.. Must maintain professional composure in all situations (e.g., demanding or threatening customer and during periods of high business volume)  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Dec 06, 2019
Full time
Job Summary : Parks and retrieves customer’s passenger vehicles, while providing excellent customer service with an upbeat and positive attitude. Qualifications : ·         Previous experiences, as a Valet Parking Attendant/Driver is preferred.  ·         Must possess excellent communication skills, with the ability to express oneself in a professional, clear and concise fashion.  ·         One-year previous customer service experience is preferred, with the ability to provide courteous, friendly and efficient service. ·         Must be able to present a valid California drivers license record with no moving violations or traffic citations in the past 5 years.  ·         Must be able to work any day of the week and any shift. ·         Must be able to get along with co-workers and work as a team.  ·         Must present a well-groomed appearance. ·         Must be able to work weekends and holidays. Essential Job Functions: ·         Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure. ·         Provides memorable, personal & professional experience to all guests. ·         Ticket/Register all incoming vehicles. Record necessary information on Valet Ticket. ·         As applicable, validate Rewards Cards for parking privileges. ·         Follow established protocol for Front Parking requests. ·         Must keep valet lines moving at all times by communicating via radio to Attendants the volume and lanes from which to pull vehicles to park. ·         Inspect vehicles and accurately mark pre-existing damage on valet tickets. ·         Park incoming cars safely and efficiently. ·         Runs/Jogs safely to ensure promptness and urgency at all times. ·         Accurately hang keys in the valet booths. ·         Works with automated parking technology proficiently. ·         Direct traffic during peak business times. ·         Safely return vehicles to guests. ·         Open car and building doors and attempt to anticipate needs for all guests. ·         Provide information about the property and amenities. ·         Provide general driving directions to guests. ·         Assist as possible with wheel chairs and other assistance. ·         Clearly communicates with others and uses radios when necessary. ·         Receive tickets from departing guest and charge guest appropriately. Ring all sales into point of sale system. ·         Manage flow of parking functions. Log tickets and notify valet of pickup. ·         Make change for guests as requested. ·         Maintain logs and run reports relative to delivery times, car counts and other parking related information. ·         Log internal issuance including radios, tickets and equipment for Valet Attendants Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands: ·         Must be able to work and quickly maneuver inside and outside, sometimes in temperatures in excess of 115 degrees and as cold as 10 degrees.  ·         Must be able to run for extended periods on all types of surfaces, as well as, up and down stairs.  ·         Must be able to drive all types of passenger vehicles with automatic or manual transmissions in a safe fashion.  ·         Must be able to respond to visual and aural cues.  ·         Must be able to speak English clearly. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA, USA
Dec 06, 2019
Full time
Job Summary :  Responsible for day to day Stewarding operations of their shift with in the Food Outlets. Leading the shift and assigning tasks in an efficient manner. Qualifications :  3 years back of house restaurant experience, one year stewarding experience. Strong leadership skills are necessary. A working knowledge of sanitation requirements.  Bilingual in Spanish preferred.   Must have good communication skills and be detail oriented. Essential Job Functions: Responsible for day to day Stewarding operations of their shift in the EDR.  Supervises all job duties to insure they are being completed safely.  Projects confidence, fair treatment and respect to all employees at all times.  Counsels, guides and instructs personnel the proper performance of their duties.  Is actively involved in the completion of all daily tasks and duties.  Maintains all areas for a safe clean environment base on Health Department and internal standards.  Monitors compliance with federal, state, and gaming laws Works a flexible schedule including weekends, evenings and holidays Works a reasonable amount of overtime when required. Acts as a role model to all employees. Physical, Mental & Environmental Demands:           Must be able to maneuver and work inside kitchen area, sometimes in heat in excess of 100 degrees or cold in excess of 0 degrees.  Must be able to stoop, bend, kneel, crouch, reach, push and pull while performing kitchen duties.  Must be able to respond calmly and make rational decisions when handling employee conflicts or in stressful situations.  Must be able to lift up to 75 lbs.  Must be able to push and pull carts weighing up to 200lbs.  Must be able to respond to visual and aural cues.  Ability to read, writes, speak and understand English fluently.  Must be able to operate all kitchen equipment and machinery.  Must be able to operate a computer.  Must be able to complete all appropriate paperwork for Stewarding operations in the EDR.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Dec 06, 2019
Full time
Job Summary : Supervises the overall personnel and operation of the Count and Drop Team while providing a positive work environment, encouraging teamwork and cooperation within the department.  Qualifications :  High school diploma or equivalent required.  Adding machine, computer terminal operation, and currency counting machine skills helpful.  Basic mechanical (repair) ability preferred.  Prior supervisory experience is preferred.  Prior count room or money handling experience (casino or bank) is preferred.  Must be able to work all shifts.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance. Must be able to read and write English. Essential Job Functions: Sorts, counts, and records contents of table game drop boxes, bill changers and currency drop boxes, according to set procedures. Supervises overall operation of Count Room Department personnel. Evaluates and counsels as needed, direct reports and other employees in order to maintain and enhance operations of the Count Rooms.   Adheres to compliance of all gaming regulation and any other governmental agencies where applicable.  Compares information contained in drop boxes to data stored on computer terminal.  Responsible for daily reports, minor repairs and maintenance of count room equipment.  Responsible for general upkeep of count rooms and ordering. Acts as a role model; always presenting oneself as a credit to Harrah's and encouraging others to do the same.  Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Spends the majority of time interviewing, training, tracking performance and selecting employees Conducts Performance Reviews Makes or recommends wage increases Makes or recommends promotions Provides for safety and security Handles employees' complaints or grievances Recommends disciplinary action or disciplines employees Plans work Supervises and monitors work Monitors legal compliance with federal, state, and gaming laws Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required.  Physical, Mental & Environmental Demands:           Must be able to maneuver in and around all count rooms.  Must be able to respond calmly in crisis and stressful situations, including employee conflicts.  Must be able to perform the job duties of hard count and soft count team members.  Must be able to push and pull carts and carry up to 75 pounds of boxes filled with currency.  Must be able to grip objects and have good finger movement when counting and handling currency.  Must be able to differentiate denominations of chips and authenticity of currency.  Must be able to stand for extended periods.  Must be able to operate a computer, ten key adding machine, and money counter. Must be able to bend, stoop, reach, kneel, twist as necessary.  Must be able to read, write, speak and understand English.  Must be able to respond to visual and aural cues. Must be able to tolerate areas containing but not limited to second hand smoke, high noise levels, bright lights and dust.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Dec 06, 2019
Full time
Job Summary : Create an entertainment environment for all guests. Provide courteous, friendly and prompt service in dealing table games. Qualifications :  High school diploma preferred. 1-3 years of Casino dealing experience is required. Must possess strong money handling and documentation skills. Must meet Harrah’s standards regarding rules, game knowledge, and dealing. Must have knowledge of casino rules, procedures, and regulations pertaining to the Table games. Must be able to get along with co-workers and work as a team across departments and level of management. Must present a well-groomed appearance.    Essential Job Functions: Upbeat personality for all interactions with guests and fellow employees. Proactive in anticipating customer needs. Dealers must be motivated in familiarizing themselves with all guests’ names and personal facts. Must possessed money, handling skill in providing chips for guests. Knowledge of card games. Basic knowledge of other games and services offered at property. Knowledge of department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines. Routinely strives to build and achieve customer satisfaction. Exercises appropriate discretion in identifying communications of special promotions to customers. Coordinates with Table Games supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Table Games Supervisor, Lead Shift Supervisor, or Casino Operations Manager. Acts as a role model and present oneself as a credit to Harrah’s and encourage others to do the same. Adheres to regulatory, departmental, and company policies. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required.   Physical, Mental & Environmental Demands: Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property.  Must be able to bend, crouch, kneel, twist, lift and work at a desk when performing Pit Clerk functions.  Responds to visual and aural cues.  Must be able to read, write, speak and understand English.  Must be able to acknowledge, greet, and converse in English with customers.  Must be able to lift, pull, push or carry up to 40 pounds.  Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment.  When on casino floor, must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Nov 19, 2019
Full time
Job Summary : Cooks all food orders in Oliver’s in a quick, timely and accurate manner. Ensures superior food preparations and presentation, and guest service. Prioritizes food orders and plating while creating a safe, secure, and clean environment. Qualifications :  Minimum 5 years prior experience as a cook. Fine dining restaurant experience preferred but not required. Previous working knowledge of point of sales system preferred.  Must be able to provide own tools.  Must be able to work any day of the week and any shift.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance.  Must have or obtain local health department sanitation certificate or food handler’s card. Essential Job Functions: Prepares and produces menu items accurately to standards in a quick and efficient manner.  Controls food production in all work areas including proper cooking methods, proper cooking times and temperature.  Prepares items such as but not limited to salads, appetizers, seafood, beef, and poultry, etc.  Prepares, cooks, and seasons all food.  Effectively and efficiently prepares food in fry cook broiler and Garde Manger.  Adheres to kitchen maintenance and sanitation programs.  Maintains assigned station and equipment in a clean and sanitary condition. Works a flexible schedule including weekends, evenings and holidays. Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to work inside a kitchen and on a fry line during most of shift.  Must be able to work and maneuver in a close or small kitchen / working environment during entire shift.  Must be able to tolerate areas with extreme hot and cold temperatures.  Must be able to lift up to 100 pounds.  Must be able to push and pull carts weighing up to 300 pounds. Must possess coordination and dexterity to use kitchen utensils, such as knives, spatulas, food tongs, etc. Must be able to bend, stoop, reach, crouch, kneel, push, and pull when rotating stock and cleaning work area.  Must be able to operate the following kitchen equipment: Stoves, grills, fryers, broilers, and other utensils in preparing the food orders.  Must be able to respond to visual and aural cues.  Must be able to speak, read, write, and understand English and be able to conduct conversations with peers in a distinctive and persuasive manner. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes.
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Nov 19, 2019
Full time
Job Summary: The Caesars Rewards/Bus Supervisor is responsible for all aspects of the daily operations of the Caesars Rewards Center, as well as overseeing the greeting of guests at the Bus Center. The Supervisor will ensure that the Caesars Rewards team is knowledgeable and promotes the rewards program and its benefits enthusiastically to increase acquisition and inspire guest loyalty.  The Supervisor will ensure that guests receive superior guest service that creates fun and excitement.  The Supervisor will lead with integrity and maintain a caring culture for employees promoting teamwork and respect, success and motivation.    Qualifications: Bachelor’s Degree in Marketing, Business Management, or related field preferred Leadership experience is preferred  Fluent in use of Microsoft Office Products (Excel, Word, PowerPoint, Access)  Must be able to use multiple computer programs at the same time Rational decision-making abilities, including the ability to resolve guest/employee issues Strong organizational skills are required  Ability to coordinate multiple tasks at once and work without supervision  Ability to compile, compute and analyze pertinent data needed for reports.     Must be able to get along with co-workers and work as a team Must maintain a well-groomed and professional appearance Essential Job Functions: Must maintain a high level of knowledge regarding the Caesars Rewards program and its benefits and be able to effectively promote and train all aspects of the program Must have thorough knowledge of the Caesars Rewards Visa program and successfully motivate the team to meet minimum established monthly goals for Caesars Rewards Visa acquisition Responsible for ensuring that the team is able to answer guest questions and provide accurate information regarding the loyalty program, property promotions & events, and direct marketing offers Ensure that Representatives are “Suggesting” property amenities and outlets during every guest interaction as well as using service standards throughout the shift to create fun and excitement while delivering quality guest service Must be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome Communicate all new company, property, and management initiatives to the team in a positive manner with clear expectations and the enthusiasm to be successful as a team Must be able to create a caring culture that helps employees succeed and achieve their goals Responsible for issuing performance evaluations as well as coaching for success Responsible for meeting Department customer service goals, and EOS/SFS goals Will work in conjunction with the Marketing Operations Manager as a team to improve processes, the employee and guest culture, employee recognition, training and the successful execution of all new promotions and program benefits Will assist in the interviewing, hiring and training of employees Will perform administrative tasks such as combines and suspends, daily audit, manual account adjustments, research accounts, respond to customer service complaints and work closely with other departments, Corporate Loyalty and Caesars Rewards Centers enterprise-wide to resolve guest issues Maintain data integrity and confidentiality when working with guest accounts Will maintain a high level of knowledge regarding all Caesars Rewards rules & regulations, brand standards and audit standards, as well as property income control standards Will ensure that the Bus Center is adequately staffed and employees are ready to welcome and greet Bus patrons and distribute incentives Promote employee safety  Physical, Mental & Environmental Demands: Able to lift and/or carry objects weighing up to 30 pounds Must be able to work independently. Must be able to continuously maneuver around casino, effectively work at a desk, and respond to written and aural cures.   Must have the manual dexterity to operate the computer and necessary office equipment.  Must be able to read write and speak English.  Must be able to respond calmly to demands of internal customers and work in pressure situations.  Must be able to work independently.  Must be self-motivated and able to handle more than one function at a time by being well organized.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.   Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Nov 19, 2019
Full time
Job Summary : Supervises for the operations of Slot Operations, and Beverage placing special emphasis on guest service while securing casino assets. Monitoring the day to day operations ensuring compliance with federal, state, and gaming laws. Create a positive employee experience through motivation and coaching. Qualifications :  High school diploma required.  One-year casino experience required, preferably in slot operation.  Must possess strong supervisory and leadership skills.  Previous guest contact experience required.  Must possess a thorough understanding of slot floor operations.  Must have strong knowledge of the various internal written and verbal codes/abbreviations.  Must project professionalism and possess excellent verbal and written communication skills.  Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations and Beverage service is required.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance.  Essential Job Functions: Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level. Responsible for monitoring staffing levels, bank/floor assignments daily and weekly schedules to include breaks. Directly responsible for supervising the day to day operations of Slot, and Beverage employees, providing each with direction to provide best guest experience. Monitors compliance with all established company, departmental and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations. Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.  Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills. Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules. Takes advantage of opportunity to build long term relationships with customers. Routinely strives to build and maintain rapport with Guests and handles customer disputes, making every effort to achieve customer satisfaction.  Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate. Monitors the performance of all employees and provides training and coaching as necessary. Make recommendations to Leadership to improve the efficiency of the department and build business. Builds a rapport and coordinates daily functions with support service departments. Acts as role model and always presents oneself as a credit to Harrah's and encourages others to do the same.  Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Conducts Performance Reviews Makes or recommends wage increases and promotions Provides for safety and security Handles employees' complaints or grievances Recommends disciplinary action or disciplines employees Plans work Ensures departmental compliance with all regulatory, internal controls, policies and procedures. Supervises staff performance as pertains to department procedures, customer service and compliance with Indian Gaming regulations. Verifies and reviews jackpot transactions. Complies with IRS and internal controls regarding payouts. Administers coaching and provides staff development. Leads staff in proper performance of duties. Assist patrons, investigates complaints and provides resolution. Ensures service equipment is handled safely and with reasonable care. Responsible for keeping current on staff and supervisory trainings to include: quality guest service, responsible gaming, safety and sanitation, and alcohol awareness. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. All other job duties as assigned  Physical, Mental & Environmental Demands:           Must be able to maneuver to all areas of the casino.  Must be able to lift up to 40 pounds.  Must be able to bend, reach, kneel, twist and grip items.  Must be able to walk and be on feet for long periods of time.  Must have a sense of urgency and keep up with fast paced business practices.  Must be able to work in stressful situations.  Must possess basic math skills.  Must be able to read, write, speak and understand English.  Must be able to respond to visual and aural cues. Must be able to tolerate areas containing second hand smoke, dust, loud noises and bright lights. Must be able to work a varied schedule including holidays, nights and weekends as needed.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes
Harrah's Northern California 4640 Coal Mine Road, Ione, CA 95640, USA
Nov 19, 2019
Full time
Job Summary : Assists the casino administrator in all scheduling and administrative supervision for the casino. Qualifications :  High school diploma or general education degree.. Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Must demonstrate a high level of proficiency in the use of computer programs, specifically Word and Excel. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Essential Job Functions: Assists the Casino Administrator with the scheduling of all dealers and supervisors. Administer, maintain and file Paid Day Off requests for more than 600 employees. Administer Leaves of Absence requests and track progress. Answer telephones and give information to callers or route calls to appropriate official and place outgoing calls. At times operating in a stressful environment. Administer payroll; reconcile sign in sheets with Timeworks reports. Complete and submit discrepancy reports to payroll. Complete Dual Rate spreadsheets in a timely and accurate manner. Maintain and post toke report. Deal diplomatically and firmly with more than 600 employees. Administer all attendance records and advise Shift Managers accordingly when there are any problems. Assist the Casino Administrator on any special administrative assignments, such as in-house training, maintenance of card and dice room, or any project directed by the VP of Casino Operations. Perform other duties as assigned. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to lift up to 40 pounds.  Must be able to bend, reach, kneel, twist and grip items.  Must be able to respond calmly and handle many customer demands in a fast pace environment.   Responds to visual and aural cues.  Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes