116 Customer Service jobs

Overview Please feel free to submit an online application here and then update your application with positions of interest as they become available.  Responsibilities Follow us on Social Media for rocking career updates with the hashtag #BeIconic and #HardRockSac Additional Details The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

OVERVIEW:  Under the direction of the Table Games Floor Supervisor, Team Member is responsible for proficiently dealing games as assigned. For full-time dealer, two years Craps, Tiles, or Routlette experience preferred, must be able to proficiently deal three major games and five minor games. For part-time dealer, must be able to proficiently deal two major games and three minor games. ESSENTIAL JOB FUNCTIONS: Deal cards accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standard. Follow department and company policies and standard operating procedures (SOPs) including those relating to Hard Rock’s business ethics and all regulatory requirements. Deliver an exceptional guest service experience that promotes guest satisfaction & enjoyment. Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity and performance, as well as Team morale. Support the Hard Rock culture and Team philosophy within the department and throughout the property. Amicably resolve guest concerns whenever possible and report to the direct supervisor complaints, issues or problems that are outside ability or authority to resolve. Ensures the protection of customer's rewards and credit lines. Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information. Demonstrate actions and behaviors that reinforce the Company's mission. Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Show a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Perform other duties as assigned. QUALIFICATIONS:  Audition - Demonstrate during a live audition your ability to deal games as stated on application.   Work Environment: While performing the duties of this job, the employee is frequently required to stand or sit; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must at very infrequent times lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.  Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Scheduling requirements will include nights, weekends and holidays. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations. Must successfully pass background check. Must successfully pass drug screening. Must be at least twenty-one (21) years of age. ADDITIONAL DETAILS: The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

Newport Group is looking for a Conversion Consultant who will be responsible for leading the conversion of new clients to Newport Group and will orchestrate all aspects of new client integration, including but not limited to technical, communication plan and data/system initiatives. The Conversion Consultant will work closely with the client and internal resources to ensure a successful conversion.The Conversion Consultant is responsible for executing the conversion process for assigned accounts immediately after the sale and is responsible for delivery of commitments made during the sales process.  While working in a team environment, s/he will assume ownership for plan, data and conversion responsibilities. S/he will coordinate and facilitate reoccurring meetings with agendas and minutes and perform a review of all communication materials including drafting/editing of materials. S/he must be able to immediately identify and communicate issues (financial or service deliverables) that may impact the success of the transition and potential for exposure and risk to company and renegotiate targets if necessary. S/he will ensure receipt of signed funding documents, consult with clients, and attorneys on document related questions, and concerns. In addition, the Conversion Consultant will partner with Sales on new prospect situations by playing a lead role in team selling sales presentations. S/he will present the conversion process and administrative capabilities during finals and due diligence meetings and also educate prospective clients on operational issues including policies, procedures and system capabilities.   Requirements: Bachelor’s degree from an accredited university preferred. 5 years’ experience or more  working in the retirement services sector with knowledge and experience in conversion/implementation. Strong working knowledge of ERISA, DOL and IRS regulations, plan documents required and DST experience preferred.  S/he must also have exceptional organization skills. Strong attention to detail and a high degree of accuracy. Strong written and oral communication skills. The candidate must have effective time management skills. Up to 10% travel.

The Retirement Plan Call Center Representative focuses on assisting and resolving retirement plan participant’s direct requests and issues by answering incoming calls, making outbound calls to participants, and responding to emails.  The Retirement Plan Call Center Representative ensures that communication is answered in a timely and professional manner consistent with established corporate standards providing a high level of customer service to each participant.  S/he will answer incoming telephone calls in the participant service center, assisting participants with obtaining account information, enrollment questions, execute transaction requests (such as loans, distributions and fund transfers) and respond to participant questions by obtaining information from the appropriate person or system. In addition, the Retirement Plan Call Center Representative will assist participants with retirement projections and modeling as it relates to Newport’s online gap analysis tool, as well as help educate participants on proper asset allocations. S/he will also respond to electronic participant inquiries and voicemail as well as assist other departments with call out requests. Requirements:   Bachelor’s degree or an equivalent combination of training and experience 1+ years' experience working in a fast- paced Call Center environment Experience working in a related position in the retirement services or financial industry is strongly preferred Dedication to providing the highest level of customer service Excellent organizational skills Bilingual (English and Spanish) a plus It is a requirement of this job   to consistently report to work as scheduled, be on time, and remain at work for entire assigned shift

We have an excellent opportunity for a Retirement Plan Compliance Analyst. In this role the Compliance Analyst will perform compliance testing, testing review, document support, government forms preparation and review for moderately complex retirement plan. S/he will ensure that assigned plans remain tax qualified by meeting all IRS and DOL reporting and testing requirements. This also includes reporting on all accounting and financial activity for the plan.  The Retirement Plan Compliance Analyst will prepare all non-discrimination tests and other Compliance related testing on mostly larger and/or moderately complex plans as well as perform contribution calculations.  S/he will review legal plan document and all employee data and determine participant eligibility. The Retirement Plan Compliance Analyst will reconcile and/or review all financial activity as well as prepare all required government forms.    Requirements:   Bachelor’s degree in a business related field or industry experience, or a combination of education and industry experience. Ability to obtain ASPPA’s Retirement Plan Fundamental certificate (RPF-1 & RPF-2 exams). 2+ years of progressive plan experience in third party administration environment required. Experience on preparing and explaining qualified plan compliance testing and government form filings. Previous client services or customer service experience.

Newport Group has a great opportunity for a Business Analyst at our Folsom, CA office. S/he will document business and functional requirements, develop, modify, test and implement new operational processes, and IT systems enhancements, document and support application modules for internal and external use, guided by precedent and working within the limits of established policies. ESSENTIAL FUNCTIONS: Act as the primary project liaison between business users and technical teams. Identify, analyze and translate business Product Owners needs into written project definitions, user stories, and acceptance criteria for new application development or enhancement requests. Work with Product Owners to help translate business needs into a groomed product backlog. As a team member on an Agile Scrum project team the Business Analyst will partner with Product Owners, Scrum Masters and team members including development, database resources, report writers, quality assurance associates, and technical writers in the development of web based applications and reporting to serve the needs of external and internal partners. Work with project managers, other business analysts, development resources, and quality assurance team members through the Agile Scrum process to help “shepherd” a project from start to final implementation. Assist the Scrum Master during the Agile Release Planning and Sprint Planning meetings to make updates to the user stories and acceptance criteria on the fly. Collaborate with external vendors on specific design projects or product acquisitions as necessary. Assist in the Quality Assurance and Story Acceptance testing of user interfaces for applications, other application enhancements and with application outputs such as reports. Assist with coordination of the Sprint Review process with the Scrum Master and Team Members to obtain acceptance from the Product Owner for functionality developed during the Sprint. Collaborate and communicate with other business analysts and leaders to coordinate cross project initiatives and activities. Up to twice per quarter on weekends, the Business Analyst will participate in the release process to help coordinate implementation steps, answer last minute questions and to perform post production installation testing. Partner with technical documentation to assist with the review of release notes, system documentation, user documentation and other training materials. Assist Quality Assurance and Application Support associates to resolve issues and/or questions with internal applications as well as monitor and coordinate the resolution of any project related support issues. Maintain current awareness of internal systems, industry trends and applicable technologies.   ESSENTIAL SKILLS: Strong interpersonal, written communication, and presentation skills are required to be successful. Ability to create positive and professional business relationships with both internal and external clients. Ability to effectively initiate action, collaborate with others, and drive action items to resolution. Be adept at time management and be comfortable working on multiple projects. Analytical, problem solving, planning, and organizational skills are required to be effective. Ability to quickly understand and adapt existing internal business process knowledge into documentation required to support a diverse mix of technology projects and system enhancements. Desire and ability to learn complicated concepts and formulate that knowledge into action plans Strong understanding of dynamic web development and database technologies. Experience in the Retirement Services Industry desirable QUALIFICATIONS: Bachelor's degree (B. A.) from four-year college or university 2 - 5 years of total experience or equivalent combination of education and experience Strong analytical skills Experience working with end users in a business analyst or support role Certified Business Analyst Professional (CBAP) designation desirable.

SUMMARY Responsible for safely and effectively parking and retrieving the vehicles of casino patrons.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   Parks and retrieves the vehicles of guests.   Interacts with guests in a friendly manner.   Runs up to 100 yards to retrieve guest vehicles.   SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.   QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.   Age Requirements Must be at least 18 years of age.   LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.   MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.   REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.   CERTIFICATES, LICENSES, REGISTRATIONS  Cache Creek Casino Tribal Gaming License and valid California Driver's License in good standing.   PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles and outside weather conditions. The employee is frequently exposed to vibration. The employee is occasionally exposed to high, precarious places; risk of electrical shock and secondhand tobacco smoke. The noise level in the work environment is usually moderate.

　 Summary Provide beverage service in a friendly, courteous and timely manner resulting in guest satisfaction.   Essential Duties and Responsibilities include the following. Other duties may be assigned.Promote Cache Creek Casino Resort in a positive manner.   Greet guests in a friendly and courteous manner and explain all special promotions.   Replenish beverages as requested, frequently checking back with guest to inquire about satisfaction.   Must carry 14" service tray with maximum of 10 drinks. Check and maintain proper setup and cleanliness of service station before, during and after shift.   Maintain cleanliness of guest areas at all times including removing empty glasses/bottles and cleaning ashtray.   Respond to guest inquiries regarding casino features, promotions, services and assistance.   Provide clear and understandable directions to casino resort facilities and nearby attractions.   May be required to work special events such as banquets, concerts, etc. Must ring all beverages served into the POS system.   Follow the established rotation schedule for beverage service.   Ability to effectively deal with internal/external customers, some of whom will require patience, tact and diplomacy to defuse anger, collect accurate information and solve customer concerns within casino resort guidelines.   Other duties as assigned.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Education and/or Experience                                           Must have three months of customer service experience.   Age Requirement Must be at least 21 years of age.   Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License. TIPS Alcohol Awareness Certificate.   Physical Demands While performing the duties of this Job, the employee is regularly required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 　 Work Environment The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.

SUMMARY Bakes all bread, rolls, breakfast breads, cookies, muffins, biscuits and pies, sets and punches dough. Has full responsibility for the production of the bakery.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   Prepares all dessert menu items for Harvest Buffet, Sweets, Etc., EDR and Banquets.   Mix ingredients for all desserts.   Bakes bread, cakes, cookies, pastries & pies.   Makes and decorates all cakes, puddings, cookies, pies, tarts and French pastry items found on the dessert menus and in Sweets, Etc., EDR, Canyon Café and Harvest Buffet.   Additional duties may be assigned as necessary.   SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities.   QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.   Age Requirements Must be at least 18 years of age.   LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.   MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.    REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.   CERTIFICATES, LICENSES, REGISTRATIONS Cache Creek Casino Tribal Gaming License.   PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.   WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is frequently exposed to moving mechanical parts.  The employee is occasionally exposed to second hand tobacco smoke or airborne particles and extreme heat.  The noise level in the work environment is usually moderate.

Job Summary : Ensure slot playing customers are kept in play by experiencing the full range of fast and friendly slot service through well maintained machines, efficient change service, and promotion of customer programs and events such as Caesars Rewards and slot tournaments. Qualifications :  Must be at least 21 years of age Able to accurately and legibly fill out accounting forms for position Must have knowledge or the ability to obtain knowledge of casino rules, procedures, and regulations pertaining to Slot Operations Must present a well-groomed appearance Must demonstrate the ability to add, subtract, multiply, and divide Must understand safety issues associated with electrical equipment Must read, write, speak, and understand English Must be willing to serve customers from a variety of backgrounds Must be willing to work nights, weekends, and holidays and work overtime   Essential Job Functions: Player Satisfaction Customer Service: Actively patrols assigned sections looking for opportunities to surprise and delight guests. Sincerely greets, welcomes and introduces self to all guests; uses guest name to create a personalized service experience; maintains the perception of luck, celebrates the win, offers a warm farewell and adds to the entertainment experience. Completes paper fills and jackpot payouts promptly, accurately and with a high degree of personalized service while building relationships with guests. Consistently demonstrates a positive and upbeat attitude. Completes verification paperwork for jackpot payouts. Partners with other departments to execute slot transactions. Offers assistance to slot playing customers and explains features of slot machines. Clearly communicates functionality of Fast Cash (ticket in/ticket out) technology. Manages a large number and variety of slot machines played by customers according to policy and their level of play. Responds immediately to all requests for service (e.g., slot dispatch, slot candle lights, radio, PBX, customers) while meeting or exceeding department service standards. Exchanges coupons and currency for guests in compliance with procedures. Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority (e.g., change service, incorrect change, securing drink service, etc.). Keeps slot areas clean, secure, and well maintained. Keeps delays to a minimum by ensuring we have the right people in the right place at the right time. Takes initiative to meet the varying needs of our customers and has an awareness of where customers are located in a particular section. Technical Proficiency Slot Machine Service: Determines machine malfunction and identifies appropriate action. Corrects minor machine malfunctions (e.g., coin jams, printer errors, bill validators, slot light repairs, etc.) and/or partners with Slot Performance when appropriate. Ensures slot machines are ready for play (e.g., basic machine maintenance). Lifts and moves medium to heavy coin bags. Participates in slot machine upgrades and implementing new initiatives.  Money Handling: Performs money-handling transactions such as paying jackpots and making change. May be required to reconcile slot wallets. Teamwork and Values Team Work: Works and communicates well within department as well as with co-workers in other departments. Communicates and participates in team meetings to bring forth ideas about improving processes, guest experiences, and customer interactions. Slot Game Integrity & Security : Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulatory laws and guidelines and ensures required gaming licenses are valid and up-to-date. Coordinates with Supervisors and Security to detect and prevent attempts to place customers and employees at risk, compromise the integrity of the slot machines or damage company assets. Properly maintains all issued tools and equipment including proper key control. Property Promotions: Promotes and generates new membership into the Total Rewards program. Introduces Caesars Rewards to new players by providing guest with information regarding program services and benefits. Communicates specific information about casino events (e.g., slot tournaments, marketing promotions, direct mail) and communicates general information about property events or services (e.g., restaurants, shows, conventions) and directs or personally escorts customers to appropriate sources for more information (e.g., information booths, phone numbers, supervisors, etc.). Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Able to occasionally lift and carry up to 60 lbs. Able to bend, reach, kneel, twist, and grip items in order to perform basic machine repairs, hopper fills, etc. Able to walk and remain standing for a full shift Must maintain professional composure in all situations (e.g., demanding or threatening customer and during periods of high business volume) Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust Able to adjust pace based on customer demands and business volume while consistently meeting or exceeding department service standards. Able to respond to visual and auditory cues Must possess the manual dexterity and coordination to operate equipment (e.g., enter data into computer, operate a calculator, pull hopper out, etc.) and to handle currency, coin, keys, and buttons Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Maintains all greenery and landscaping throughout the property including all maintenance of planters and water systems. Qualifications :  Must have high school diploma or GED Must possess a valid California driver’s license.  Must be able to get along well with co-workers and work as a team player.  Must possess excellent customer service skill.  Must have at least two years previous experience in landscaping/gardening with appropriate certification. Essential Job Functions: Keep property and landscaping clean by inspecting property each morning and picking up any trash, debris littering the grounds. Performs necessary landscaping including mowing, tree/shrub trimming & plant care (inside & out). Empty outside trash containers daily located in parking garages and outside areas. Wash trash cans as necessary for cleanliness and odor control. Physically walk the entire property and pick up all trash on grounds. This includes behind buildings and in shrubbery. Police all cigarette butts and dispose of properly. Collect and disposes of all leaves, limbs, and refuse. Maintain assigned area’s including grass, trees, plant life, and inside plants. Must have an owner’s attitude and take responsibility for assigned areas. Have experience with sprinkler systems. Initiates or responds to work orders, assigned to staff as applicable, follow-up and verify completion of this work, and expedite and approve payment (in conjunction with Facility Manager) for completed work. Ensure accurate recordkeeping Must display and maintain a sense of urgency regarding all Casino business. Visually inspect tools, equipment, or machines Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Assists trades and custodial department as required Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to work in extremes of temperature in excess of 115 degrees or below 10 degrees.  Must be able of hearing in the full audible range in high noise conditions and possess average vision and color perception.  Must be able to stoop, bend, jump, and carry heavy loads, run level surfaces as well as up or down stairs.  Must be able to lift at least 50 pounds.  Must possess coordination and dexterity to drive power sweeper, forklifts, scissors lifts and other equipment.  Must be able to think clearly and respond calmly in emergency situations.  Must be able to learn and retain locations, operation and repair procedures of the property’s equipment. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Cleans and maintains all public areas in a manner which reflects the high standard of excellence of the Harrah’s Northern California. Qualifications :  Prior Custodial or Housekeeping experience preferred. Must be a least 21 years of age Must present a well-groomed appearance Essential Job Functions: Maintain assigned areas Complete all tasks as assigned by supervisor Clean and sweep paper and debris off the floor Clean and maintain slot machines and stands Clean walls, stalls, shelving, telephones, brass rails, doors, glass, mirrors and any surface needing cleaning attention Clean and maintain cleanliness of restrooms Clean and refresh ashtrays and ash urns Restock with supplies (paper products) and chemicals work area (as needed) Performs proper and trained cleaning procedures when blood borne pathogens are involved Clean and maintain areas as assigned by Supervisor or Manager Vacuum as assigned Remove trash as assigned Remove or transport items from one area to another as assigned Mopping floors Must able to operate vacuum cleaners or floor cleaning equipment (mop, broom etc.) Meets the attendance guidelines and adheres to departmental and company policies Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required.  Physical, Mental & Environmental Demands:           Must be able to lift 50lbs or more Must be able to respond to visual and aural cues.  Must be able to manage several tasks during shift Must be able to tolerate secondary smoke Must be able to work around crowded areas Able to stoop, bend, reach and pull around casino & restroom areas. Able to tolerate cleaning chemicals without developing an allergic reaction.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Provides excellent service by delivering food and beverage orders to dining guests in Oliver’s.   Ensured Oliver’s guest order are accurate and provides service to enhance guest’s experience.   Qualifications :  Must have one-year previous food and beverage service experience including large tray service required.  Casino restaurant experience is preferred.  Extensive knowledge of beers, wines, liquors and their recipes required. Must be able to initiate and engage in conversation in a professional and friendly manner.  Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation. Must possess excellent customer service and communication skills.  Knowledge of or familiarity with fine dining / steakhouse menus preferred. Must be 21 years of age.  Must be able to work any day of the week and any shift.  Must be able to get along with co-workers and work as a team. Essential Job Functions: Greets and occasionally seats guest by their name when known and makes them feel welcome and special. Writes down food and beverage orders. Enters order into computer system, expedites drink order from bar and serves to customer; picks up food orders from kitchen area and serves to customers. Performs routine server station work such as preparing toast, dressing salads, ladling soup for guest’s orders, etc.  Deliver table set-ups with food order and clears away in a timely manner.  Assist other servers and server assistants as necessary.  Clears and cleans tables and work area as needed. Performs all side work as assigned.  Ensures breakdown of station at end of shift along with daily cleaning tasks. Has complete knowledge of menu, prices and drink recipes. Wears proper attire in a neatly groomed fashion according to unit standards. Handles and solves any concerns and questions customers may have. Takes responsibility for handling guest complaints, resolving with or without management assistance. Prepares and delivers check to guest, processes guest payment for guest at the table and closes check in computer system in a timely manner. Gives guests a warm farewell when they are leaving. Meets the attendance guidelines of job and adheres to regulatory, departmental and company policy as management may direct. Works a flexible schedule including weekends, evenings and holidays. Works a reasonable amount of overtime when required.  Physical, Mental & Environmental Demands:           Must be able to work and maneuver in a close or small working environment during entire shift.  Must be able to access kitchen area when picking up food orders and maneuver to and from during entire shift.   Must be able to lift heavy trays with food above shoulder level.  Must be able to write customer orders legibly.  Must be able to tolerate hot temperatures when in kitchen areas.  Must be able to stoop, bend, reach, kneel and lift up to 50lbs during assigned shift.  Must possess the manual dexterity to complete required “side work”.   Must be able to listen and respond to visual and aural cues.  Must be able to read, write, speak and understand English.   Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Provides excellent service by welcoming and seating guests in Oliver’s. Managing reservations and seating priority. Takes reservation over the phone and walk-ins. Qualifications :  Must have at least six months previous guest contact experience. Must possess excellent customer service and communication skills.  Must be able to initiate and engage in conversation in a professional and friendly manner.  Must be 18 years of age.  Must be able to work independently, with little supervision.  Must be able to work any day of the week and any shift.  Must be able to get along with co-workers and work as a team.   Must present a well-groomed appearance. Essential Job Functions: Employee will provide quick and friendly service to all customers.  Greets customers and seats guests in Oliver’s. Makes reservations for guests using Oliver’s reservation system. Checks guests in using computer system. Cleans restaurant areas as needed, including counter tops, sinks, display shelves, tables, storage areas and lounge areas at assigned station. Handles and solves any concerns and questions customers may have.  Performs all side work (stocking bus station and rolling silverware) and stocking of supplies at assigned station.  Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Works a flexible schedule including weekends, evenings and holidays. Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to work inside and maneuver throughout assigned station and restaurant during entire shift.  Must be able to lift up to 50 pounds and bend, pull and carry stock to refrigerator and cabinets.  Must be able to use hand motion when cleaning and wiping counters, making reservations and checking guests in. Must possess the manual dexterity to complete required tasks. Must be able to listen and respond to visual and aural cues.  Must be able to read, write, speak and understand English.   Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Assists with the overall day-to day operations of the cashiering department.  Distributes moneys to gaming guests via check cashing, conversion of coins, tokens and gaming checks into currency and exchanges foreign currencies.  Protects company assets while dealing with the public in an efficient and courteous manner.  Qualifications :  High school graduate or equivalent is preferred.  Prior experience in handling large sums of money, with one-year previous Cage Cashier experience required.  Demonstrated ability to lead others.  Knowledge of casino cashier rules, procedures and administration. Strong organizational, managerial and communication skills.  A proven proficiency with computers and 10 key adding machines, with some knowledge of computer keyboard, is preferred.  Must be able to enter data, read, and interpret output from a computer.  Must be able to stand for long periods.  Must be willing to learn all phases of Cage activity.  Must have good math abilities.  Must have excellent guest and human relations skills.  Must be able to work any day of the week and any shift.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance. Essential Job Functions: Performs banking activities for this property, including safekeeping, processing of checks, markers and other cash equivalencies.  Provides support and assistance to cashier shift managers and cashiers.  Ensures and recommends changes that ensure a high level of guest service.  Adheres to compliance of all gaming regulations and any other governing agents where applicable.  Provides assistance to other departments where cashiering and check cashing experience may be applicable.  Apprises managers of performance problems with cashiers as required.  Proficient in all aspects of cashiering.   Contribute and assist in the evaluation of employee performance reviews.  Provide and administer all new hire training. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to maneuver to all areas of the casino.  Must be able to lift, carry, and/or push up to 50 pounds.  Must be able to stoop, bend, grip objects, kneel, have good finger movement, and be able to differentiate colors.  Must be able to rack and stack chips.  Must be able to learn and follow strictly Regulation 6A and other gaming regulations.  Must be able to handle a stressful environment and tolerate secondary smoke.  Must have the manual dexterity and coordination to operate office equipment, including Jet sorter, a 10 key adding machine, PC computers, fax machine and photo copier.  Must be able to read, write, speak, and understand English.  Must be able to respond to visual and aural cues  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Maintains the cleanliness of the property by completing special projects such as carpet, linoleum and marble care. Operate lift (30’ – 40’ in height) to clean upper arears of casino floor. Qualifications :  Has held a position as cleaner, or equivalent. Previous janitorial experience preferred Must be a least 21 years of age Must possess strong people skills and problem-solving ability.  Must have a strong understanding and working knowledge of cleaning chemicals, cleaning techniques, and cleaning equipment.  Knowledge of HAZZ, COMM and BBP is essential.  Must be able to converse, read, and write English.  Must be able to get along well with others and work as a team.  Must present a well-groomed appearance. Essential Job Functions: Strips and waxes floors to include baseboards.  Shampoo and spot clean carpeted areas.  Uses extractor equipment, floor scrubbers, and shampoo machines, polishing machines, special vacuum cleaners and scrubbers.  Move office equipment and items as directed.  Cleans interior and exterior windows.  High degree of customer contact.  Cleans signage, light fixtures, vents, decorative greenery, railings, artwork and elevators. Operate lift and adhere to all safety standards Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to maneuver in casino areas, up and down stairs and reach above shoulder level.  Able to push, pull and carry up to 100 pounds.  Able to tolerate areas containing secondary smoke.  Must be able to work in temperatures in excess of 115 degrees and in cold temperatures as low as 40 degrees.  Respond to visual and aural curs.  Able to use and operate vacuum cleaners, floor cleaning equipment, dustpans, brooms and auto-rider Must be able to work around crowded areas.  Must be able to read labels on chemical bottles. Able to stoop, bend, reach and pull around casino and restroom areas.  Able to use finger movement and rotation wrist motion when cleaning and wiping surface areas.  Able to tolerate cleaning chemicals without developing and allergic reaction. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Provides technical support to the Surveillance Department.  Maintains, repairs and installs all surveillance equipment used by the department. Qualifications :  Minimum of two years of experience with the installation and maintenance of Closed-Circuit Television systems or similar electronic equipment installation, including but not limited to pan and tilt motorized mechanisms, video cameras, video cassette recorders, and matrix switching units.  Must possess physical ability to climb, crawl, and maneuver oneself in tightly cramped areas without a fear of heights or enclosed spaces.  Must be able to handle weights in excess of 60 pounds. Must have a solid electronics aptitude. Must be able to work any day of the week and any shift.  Must be 21 years of age.  Must be able to get along with co-workers and work as a team.  Note:  Interested applicants cannot have any relatives working in any cash-handling, casino, or guest-related position at Harrah’s Northern California.   Essential Job Functions: Provides technical support to the Surveillance Department Maintains, repairs and installs all surveillance equipment used by the department. Must be able to operate the following equipment:  Monitors, switches, computers, controllers, and cameras.  Able to meet installation and repair deadlines. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:            Must be able to sit or stand for long hours observing numerable CCTV screens.  Must be able to climb into ceiling areas, and work and maneuver in close quarters and enclosed spaces. Must be able to respond calmly in crisis and stressful situations.  Must be able to see and, also remember the specific details of incidents and persons.  Must be able to lift up to 50 pounds.  Must be able to give court testimony when necessary and write detailed reports.  Must be able to change shifts on short notice.   Must be able to read, write, speak and understand English.   Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.  Must be able to work in a low light environment Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Ensures superior food preparations and presentation. Prioritizes cooking to fill food orders and plating in a quick, timely and accurate manner while keeping a safe, secure, and clean environment.  Qualifications :  Six months prior experience as a cook or cook’s helper.  Previous working knowledge of point of sales system preferred.  Must be able to provide own tools.  Must be able to work any day of the week and any shift.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance.  Local health department sanitation certificate required. Essential Job Functions: Prepares and produces menu items to standards in a quick and efficient manner.  Prepares items such as but not limited to salads, appetizers, beef, poultry, seafood, etc.  Prepares, cooks, and seasons all food.  Effectively and efficiently prepares food in fry cook broiler and Garde Manger.  Controls food production in all work areas including proper cooking methods, proper cooking times and temperature.   Adheres to kitchen maintenance and sanitation programs.  Maintains assigned station and equipment in a clean and sanitary condition. Works a flexible schedule including weekends, evenings and holidays. Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to work inside a kitchen and on a fry line during most of shift.  Must be able to work and maneuver in a close or small kitchen / working environment during entire shift.  Must be able to tolerate areas with extreme hot and cold temperatures.  Must be able to lift up to 100 pounds.  Must be able to push and pull carts weighing up to 300 pounds.  Must possess coordination and dexterity to use kitchen utensils such as knives, spatulas, food tongs, etc.  Must be able to bend, stoop, reach, crouch, kneel, push, and pull when rotating stock and cleaning work area.  Must be able to operate the following kitchen equipment: Stoves, grills, fryers, broilers, and other utensils in preparing the food orders.  Must be able to respond to visual and aural cues.  Must be able to speak, read, write, and understand English.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Leads the restaurant outlet teammates in all aspects of day to day operations on their shift. Assign tasks and duties to ensure smooth operating restaurant outlet Handles minor guest issues and escalates any concerns to the supervisor. Qualifications :  One year previous experience in food service is preferred.  Prefer to have at least six months money-handling and cash register experience.  Previous restaurant experience is a plus.  Must possess excellent customer service and communication skills.  Must be at least 21 years of age.  Must be able to work any day of the week and any shift.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance. Must adhere to uniform standards and safety shoe requirements. Essential Job Functions: Acknowledges greets and converses with customers who approach.  Trains new employees in all aspects of the outlet. Processes cash transactions by accepting money and making necessary change, while presenting a receipt to the customer.  Keeps counters, equipment and cart areas clean and well stocked. Maintains open communication with guests/employees. Ensures positive guest service while taking appropriate actions to exceed guest expectations. Ensures day to day task and duties are completed by employees, escalating any concerns to the supervisor. Maintains an awareness of all menu items. Relay pertinent information to employees. Stay up to date on all promotions/special events. Keeps work area neat, clean and stocked with supplies. Follow company and department policies and procedures. Recognize employees for being good team players.   Volunteer for additional duties. Leads by example. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Works a flexible schedule including weekends, evenings and holidays Works a reasonable amount of overtime when required Physical, Mental & Environmental Demands:           Must be able to lift and pull up to 50 pounds.  Must be able to bend, stoop, crouch, kneel, twist, push, pull and balance when stocking, storing and cleaning assigned areas.  Must be able to tolerate hot temperatures.  Must be able to listen and respond to visual and aural cues.  Must be able to read, write, speak and understand English.  Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.   Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Supervises the overall personnel and operation of the Cage on an assigned shift in the absence of the Cage Cashier Manager.  Provides a positive work environment, encouraging teamwork and cooperation within the department, and other departments.  Protects company assets while dealing with the public in an efficient and courteous manner.  Cashes negotiable instruments, cashes-in chips, sells or buys coin, orders and receives cash/coin from Bank, assists customers to establish check cashing limits.  Qualifications :  High school graduate or GED is required, Experience in casino cashier/credit areas is required.  Minimum of two years of experience as a Cage Cashier, with experience in all phases of the Cage operation required.  Prior experience in a supervisory capacity preferred.  Must have good math skills.  Proficiency with Microsoft Office Must have proven self as a good communicator, mediator and decision-maker. Excellent leadership and interpersonal skills.  Ability to work closely with co-workers within the cashier department as well as all other departments Excellent organizational skills Must have excellent guest and human relations skills. Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance.   Essential Job Functions: Performs banking activities for this property, including processing of checks, markers, etc; purchasing of currencies/coins as needed.  Supervises overall operation of Cashier Department personnel in the absence of the Cashier Shift Manager  Ensures excellent guest courtesy and satisfaction.  Resolves disputes with guests when applicable.  Establishes check-cashing limits. Recommends procedure changes that ensure proper accountability for gaming guests.  Adheres to compliance of all gaming regulation and any other governmental agencies where applicable.  Provides assistance to other departments where cashiering and credit experience may be applicable.  Evaluates and counsels as needed, direct reports and other employees in order to maintain and enhance operations of the Cashier Department.   Acts as a role model; always presenting oneself as a credit to Harrah's and encouraging others to do the same.  Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Responsible for interviewing, training, and selecting employees Conducts Performance Reviews Makes or recommends wage increases Makes or recommends promotions Provides for safety and security Handles employees' complaints or grievances Recommends disciplinary action or disciplines employees Plans work Supervises and monitors work Monitors legal compliance with federal, state, and gaming laws Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to maneuver to all areas of the casino.  Must be able to lift and carry up to 50 lbs. Must be able to bend, reach, kneel, twist and grip items while working at assigned area.  Must have the manual dexterity and coordination to operate equipment, not limited to a 10 key adding machine, PC computers, fax machine and photo copier.  Must be able to work at a fast pace and in stressful situations.  Must be able to read, write, speak and understand English.  Must be able to respond to visual and aural cues. Must be able to tolerate areas containing but not limited to second hand smoke, high noise levels, bright lights and dust.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes