126 Customer Service jobs

Lewis Apartment Communities   is actively recruiting for a full-time, personable and responsible individual for the important position of NIGHT SERVICE MANAGER. This position would be located at our large, beautiful 222-unit apartment community Carmel at Woodcreek West in Roseville. Your days off would be Sunday/Monday.  This full-time  evening and night-time  hour positions ( 8-hour shifts typically between 5pm-3am ) would provide supervision of large apartment communities by enforcing rules and regulations in a positive, proactive manner. Parking enforcement, property patrols, minor maintenance repairs, and an overall "customer service-first approach" will be just part of these positions' responsibilities.  Qualifications:  Previous military, public safety or law enforcement experience highly preferred  Ability to handle stressful situations professionally  Ability to self-supervise and work independently  Valid CA drivers license and insurance required Working weekends is required Drugscreen & Background performed upon hire In addition to a competitive hourly salary, Lewis offers full medical and dental benefits, 401k savings plan with company match, apartment discounts, paid holidays, vacation time, educational reimbursement, continued training, advancement opportunities and more! Join the Lewis Group of Companies and you will be an important part of a winning team with a long history of successful apartment development and management. Our dedication to service is the key to a successful and rewarding future. This culture of both excellence and camaraderie is what makes Lewis a wonderful place to grow your career. Apply today!

THE JOB: You will be in charge of sales and marketing methods to provide superior service to potential and current residents of our upscale apartment communities.  You will be required to meet sales goals, leasing ratios and maintain milestones in customer service and resident satisfaction, throughout the sales process. We give you tremendous support and all the tools you need to do the job, but it's up to you. It's a fun, fast-paced team environment where YOU can be a big part of the reason people rent with Lewis! WHO WE WANT: Our best Leasing stars are driven, polished, motivated, and engaging sales professionals with   previous experience   in sales and customer service.  Our top people apply their best efforts every day, possess a ‘can do’ attitude, and are motivated by and appreciate a professional, high-energy environment in which their results are fostered and rewarded.  Other great matches we desire: An outgoing, sales-driven personality and competitive nature Self-motivated and a strong desire to achieve and succeed. Basic computer skills (MS Office) Ability to work weekends is required. Days off are during the week Previous experience in upscale sales environments is highly preferred. Valid driver's license & insurance is required WHY JOIN US?   Lewis is a nationally-awarded and recognized, growing company with a strong history, a broad future, and a strong  promote-from-within company culture . We have a winning team with a long history of successful apartment development and property management.   We want you to work hard, be a valued part of our success and grow with us. We have the opportunities!   In addition to an hourly salary of $15/hr, Lewis offers a   strong commission structure, annual and quarterly bonuses , full medical and dental benefits plans, 401k savings plan with company match, apartment discounts, paid holidays, vacation time, educational reimbursement, continued training, advancement opportunities and much more! To learn more about Lewis Apartment Communities, visit our websites at www.lewiscareers &   www.lewisapartments.com

Summary The Casino Host is a sales-driven position designed to build, maintain and cultivate relationships with premium- level players and generate incremental growth in gaming revenue as set forth by Player Development Management. The Casino Host represents Cache Creek Casino Resort professionally through public relations and various marketing strategies in order to acquire and retain premium-level players.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Interact frequently with our premium-level players to build, develop and maintain personal Host/clientele relationships via telephone, email and face-to-face contact both on and off property.   Evaluate play and appropriately leverage property amenities including spa, hotel, golf, dining and entertainment.   Maintain thorough knowledge of monthly promotions and Cache Club benefits to educate guests on the incentives of being a carded guest.   Host functions both on- and off-property, including sporting events and concerts, to foster VIP player loyalty and maintain follow-up with guests to ensure complete satisfaction.   Meet and greet with guests on the casino floor and anticipate their potential need for accommodations, amenities, and/or transportation.   Work efficiently, both individually and collaboratively, to meet and exceed individual and departmental quarterly and annual sales goals as set forth by Player Development Management.   Manage player discretionary comp balances with respect to reinvestment in accordance with established guidelines and parameters.   Maintain a high level of professionalism, courtesy and confidentiality in all communications to, with, or about guest arrangements, finances and player data.   Maintain a close working relationship and work collaboratively with other departments to identify areas of opportunity and ensure premium-level players are taken care of property wide.   Respond to guest opportunity situations quickly and deploy learned communication skills and tactics to diffuse possible pain points with available tools and amenities on property.   Learn all facets of required functions of player tracking and hotel software systems.   Introduce new casino guests to the casino property.   Be knowledgeable of current and upcoming property-wide functions.   Resolve guest complaints and/or conflicts.   Supervisory Responsibilities This position has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Experience and/or Education Minimum of two years’ experience as a Casino Host. Advanced guest service background and demonstrable problem-solving skills a must. Intermediate skills in Microsoft Word, Excel and Outlook.   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to draw and interpret bar graphs.   Language Skills Casino Hosts must understand and appreciate how to work with a diverse, multi-cultural clientele and/or be bilingual in English and one or more of the following languages: Chinese, Korean, Tagalog, Spanish, or Vietnamese. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.   Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.   Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License.   Age Requirement Must be at least 21 years of age.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is occasionally required to sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly exposed to second hand tobacco smoke,. The noise level in the work environment is usually loud.  

Essential Duties & Responsibilities -   Actively supports Operations goals and objectives through completing technical/ administrative projects accurately and on time, providing ongoing support as required, and proactively resolving challenges and issues as they pertain to Project Specific Labor Compliance.  - Collaborates across departments and supports consistent technical practices and administrative procedures.    - Adheres to policies, procedures, and standards that protect the company’s interests.    - Establishes, promotes, and protects Teichert Construction values including diversity, teamwork, fair work environment, and respect of others.   Maintains a “team” spirit within the business unit.   Works and cooperates with other disciplines (across company lines) to ensure maximum and best use of resources.  - Promotes and protects the community perception of Teichert.     - Builds and maintains positive working relationships with internal and external customers. Facilitates communication of company, project, and reporting policies.   Maintains a favorable impression of the company with external customers through professional and courteous interactions.  - Gathers feedback and continuously makes improvements to work processes and practices.  -   Assists in achieving a zero injury culture through supporting safety programs and actively participating in appropriate safety meetings and training sessions to maintain a safe, healthy work environment and to meet corporate safety standards.     Contributes to the smooth operation of office services by providing clerical support to the business unit which may include some or all of the following:    -   Ensure accurate processing, recording, and reporting of Certified Payroll Records (CPR)  -   Attend pre-job meetings  -   Liaison between project Labor Compliance Officer and Project Management team  -   Review the CPR’s of each subcontractor performing work  -   Monitor and ensure timely weekly reporting of all subcontractors  -   Statements of Non Performance  -   Fringe Benefit Statements  -   Monitor and resolve any labor compliance violations  -   Ensure targeted hiring requirements are met  -   Maintaining compliance spreadsheet, scanning and filing  -   Point of contact for Labor Compliance communications  -   Maintains office records and files through accurate and timely processing of documents, setting up and maintaining department files, etc.  -   Accounts Payable:   Reviewing AP invoices for compliance related items. Processing timely and accurately     Qualifications & Requirements Education :  - High School diploma or GED  Experience & Industry Expertise :  - On-the-job training  - Two years prior experience in office/clerical role  - Experience in payroll or certified payroll processes preferred  Specific Job Requirements :  - Successful completion of a pre-employment drug, alcohol, and background investigation  - Current on all company required safety training  - Ability to preserve confidential and proprietary information and successfully avoid conflicts-of-interest  - Basic typing skills (50 wpm)  - Knowledge of general office procedures  - Knowledge of multiple-line phone system, business machines  - Ability to use personal computer using word and spreadsheet applications  -      Knowledge of standard operating policies and procedures  -      Must be punctual, arrive at work on time, and consistently work full time  -      Ability to work authorized overtime as required 

Essential Duties & Responsibilities   - Establishes, promotes, and protects Teichert values including diversity, teamwork, fair work environment, and respect of others.   Maintains a “team” spirit within the Company.   Works and cooperates with other disciplines (across company lines) to ensure maximum and best use of resources.  - Promotes and protects the community perception of Teichert.     - Builds and maintains positive working relationships with internal and external customers. Facilitates communication of company, project, and reporting policies.   Maintains a favorable impression of the company with external customers through professional and courteous interactions.  - Gathers feedback and continuously makes improvements to work processes and practices.  - Assists in achieving a zero injury culture through supporting safety programs and actively participating in appropriate safety meetings and training sessions to maintain a safe, healthy work environment and to meet corporate safety standards.  - Provides support and assistance to 2-3 executives that ensures effective use of time and productive interactions with stakeholders.  Contributes to the smooth operation of office services by providing executive support to the executive and senior management team which may include some or all of the following:    - Handles a wide range of administrative and executive support-related tasks involving administrative support, research, and project management tasks.  - Responsible for schedule management, communication liaison, information preparation, company records management, data analysis, and representing the executive team to others. This includes handling confidential information and communications.  - Creates work products using MS Office tools (spreadsheets, reports, PowerPoint presentations, mail merges, memos) that reflect the needs and intentions of the executives.  - Maintains office records and files through accurate and timely processing of documents, setting up and maintaining files, etc.  - Compiling information and preparing general correspondence for internal and external use and distribution.  - Preparing and editing graphic presentations, social media, website, and marketing materials.  - Maintains and manages meeting and travel schedules.    - Scheduling and coordinating calendars and meetings.  - Plans and coordinates customer or staff events as needed.  - Administering mail service for executives including sorting, opening, date stamping and distributing interoffice/interproject mail and faxes, receiving packages, letters, etc. as required and signing for parcels when necessary. May run miscellaneous errands, pick up deliveries as necessary.  - Answering incoming calls and routing to appropriate person or taking legible and accurate messages when necessary. May answer routine questions or follow-through on routine requests. Updates phone listing and ensures accuracy of information and timely distribution.  - Accounts Payable:   Processes expense reports and vendor invoices for payment.  -   Maintains and orders sufficient stock of office supplies and other materials required for the business unit’s activities.  Qualifications & Requirements Education :  -    Bachelor’s degree or equivalent experience combination of relevant experience and education.  Experience & Industry Expertise :  -    4 to 7 years’ executive assistant experience.  -    Knowledge of the construction industry preferred.  Specific Job Requirements :  -    Successful completion of a pre-employment drug, alcohol, and background investigation.  -    Valid Driver’s License.  - Notary Public or willingness to earn credential.  - Current on all company required safety and regulatory training.  - Ability to preserve confidential and proprietary information and successfully avoid conflicts-of-interest.  - Proactively and independently resolves problems with the goal of creating time in the executives’ schedules.  - Master of Microsoft Office Suite and other graphic/creative software.  - Strong knowledge and proficiency in Outlook.  - Knowledge of Standard Operating Policies and Procedures.  - Ability to plan and manage projects and prioritize for successful outcomes.  - Possess excellent judgment, decision-making, multi-tasking and time management skills.  - Strong communication skills: verbal, written, graphic, facilitation, listening.  - Strong organizational skills and attention to detail.  - Strong focus on customer satisfaction.  - Ability to take ownership of processes and prioritize tasks.  - Adaptable, confident and responsive.     Competencies :  -    General business acumen  -    Dependable/reliable  -    Resourceful  -    Focused and able to manage distractions  -    Steadfast when appropriate  -    Straight forward and composed  -    Written and verbal communication methods  -    Organization and Management  -    Technical competence  -    Teamwork / Relationship Management  -    Foster Learning Environment  -    Personal Growth / Development 

Job DescriptionFPI Management is currently looking for a Leasing Consultant to join our team! OUR IDEAL CANDIDATE has 1 year of verifiable work experience in residential property management, sales, retail, or customer service. Is an amazing sales and marketing guru, and is super savvy with modern software applications. Must have a passion for sales and customer service! MINIMUM REQUIREMENTS for consideration are: a High School diploma or equivalent, a valid driver's license, English language proficiency (read, speak and write), and the ability to pass a full background check and drug screening ( Note: As it relates to marijuana use, FPI will consider any applicable state law when dispositioning test results ). Why look at FPI for your next career step?   We are the 6th largest (2nd largest in Affordable communities) third-party property management company in the Nation, an industry leader, with over 700 properties (over 100,000 units) across 14 states under our management. We offer comprehensive compensation and benefits packages, on-going training and professional development, and plenty of growth opportunities. Come join Team FPI! Interested?  Click the Apply button above to learn more about this great opportunity to work with an industry leader! #WeAreTeamFPI EEO/EVerify Statements FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

Responsibilities If you have dynamic sales and customer service skills, then we have an excellent opportunity for YOU!  We are seeking a LEASING CONSULTANT for a property in Elk Grove, CA! This position is responsible for providing exceptional customer service to residents and potential residents, while utilizing professional sales and marketing techniques, and solid customer service skills to maintain high occupancy at the apartment property.   Other duties include but aren't limited to: * Meets and greets prospective residents, in a timely and friendly manner. * Qualifies applicants for apartments in a thorough and timely manner. * Coordinates with maintenance staff to ensure smooth move-ins for the new residents. * Maintains thorough and up-to-date rental files. Accurately enters rental data into the computer. * Prepares leases for and oversees the signing of leases by new residents. * Assists in completion of monthly administrative tasks and ensures property's paperwork is organized and complete; including, but not limited to: posting monthly rent checks, sending out late notices, and processing lease renewals. * Interacts with residents in a professional manner to resolve maintenance issues, handle complaints, and ensure timely payment of rents. Qualifications * 2 years property management experience preferred! * Excellent sales and customer service skills are essential! * The desire to work in a team setting with a company that loves to promote from within * Professional etiquette essential!   We offer competitive pay plus leasing bonuses, benefits, rental discounts and more!  

SBM Site Services is hiring an   Accounts Receivable Technician   at our corporate headquarters in Sacramento, CA.  The Accounts Receivable Technician is responsible for preparing and distributing customer billing, following up with customers to ensure timely payments and preparing multi-jurisdiction Sales-Tax returns.  Responsibilities Review customer contracts and extract critical information related to billing Research and understand sales and use tax laws in multiple states and apply that knowledge to customer billing Process all billing transactions accurately and efficiently to meet expected deadlines Interact with customers and employees to research and resolve disputes Issue billing adjustments Contact customers in a professional manner via telephone and/or email to resolve past due accounts Determine what accounts needs to be escalated to managers for resolution Maintain a log of all contact and planned resolution for delinquent accounts and provide a weekly detailed report to Management Reconcile customer invoices and payments as needed Assists with related special projects as required Prepare accurate monthly sales/use tax returns ensuring compliance JOB REQUIREMENTS Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training Proficient knowledge of MS Office, Adobe; experience with JD Edwards Oracle and Vertex Tax System applications a plus Knowledge and understanding of multi-jurisdictional sales/use tax is required Available Shift:  Full Time Compensation:  Depends on experience 

Food & Beverage  BARTE01434  Part time Sacramento Kings Sacramento, CA, USA Concessions Bartenders are responsible for positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner.

Food & Beverage  STEWA01465  Full time Sacramento Kings Sacramento, CA, USA The Role The Steward will report to the Manager for Training & Food Safety Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Food & Beverage  Sacramento Kings Sacramento, CA, USA The Role Under the direction of Management and Supervisor(s), is responsible for timely, efficient, and accurate service of food and beverage orders to guests. Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Food & Beverage Part Time  Sacramento Kings Sacramento, CA, USA The Role The Concession Stand Worker is responsible to provide customer service. Prepares and serves a variety of menu items. Sells items and collects payment and provide correct change to the guests. All Concession Stand Workers / Cashiers report directly to the Concession Stand Manager of the assigned stand. Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Food & Beverage  BARTE01343  Part time Sacramento Kings Sacramento, CA, USA The Role Restaurant Bartenders are responsible for positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

The Role The Catering Server is responsible for the delivery and service of food and/or beverage items to catering clientele in a friendly, courteous and timely manner resulting in guest satisfaction. Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

SUMMARY Provides administrative and clerical support to the Business Office in the capacity as outlined below.  ESSENTIAL DUTIES   include the following. Other duties may be assigned.  Reports to work with a positive attitude, on time and ready to work. Maintains high customer satisfaction standards. Maintains a professional appearance. Keeps work area neat and clean. Answer and route all incoming calls to the proper person. Communicate with callers in a professional, friendly and efficient manner, while striving to minimize the time they are on hold. Take thorough messages, indicating the caller’s name, company if applicable, the time and message the caller wishes to leave. Communicate messages to the appropriate parties in a timely manner. Provide basic information to callers who have general inquiries. Assist business office with miscellaneous duties, when time allows. Notify telephone maintenance company of switchboard difficulties. QUALIFICATIONS Ability to communicate effectively. Independently motivated with the ability to work within a team environment. Excellent customer service/satisfaction skills. Organized and computer proficient. Clean DMV. Location:   Business Office in Sacramento, CA 

General Responsibilities: Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Writes up customer's vehicle problems accurately and clearly on repair order. Test drives the vehicle with customer as needed to confirm the problem or refers to test technician. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time." Checks with dispatcher, if necessary. Obtains customer's signature on repair order; provides customer with a copy. Notifies dispatcher of incoming work. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Keeps service department forms, menus and pricing guides up-to-date. Explains completed work and all charges to customers. Maintenance of customer information in accordance with current regulations. Maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in process. Dependability; Prepared for work on time. Maintains a professional appearance. Keeps work area clean. Location:   Service in Sacramento, CA 

GENERAL DESCRIPTION: This Member Service Representative I is an energetic and goal-oriented individual who has a passion for service excellence. As a team member you are eager to build strong long-term relationships through the servicing of Golden 1 members in a professional, efficient, respectful manner providing a positive member experience. The MSR I responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry. TASKS, DUTIES, FUNCTIONS: Efficiently process service transaction(s) with minimal errors and mitigate potential losses to Credit Union and Member. Identify, investigate, and resolve basic member concerns, as well as process and complete member transactions in a timely and efficient manner. Identify and report fraudulent activity to prevent potential loss to Credit Union. Update member and Credit Union account information accurately. Achieve performance standards commensurate to grade level in call volume, phone efficiency in a fast-paced environment and quality. Appropriately identify solutions to address/resolve members inquiry helping members take advantage of Golden 1 service/products by providing features and benefits. Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Monitor and comply with all established security, internal audit, and applicable government policies and regulations. Demonstrate current knowledge of all Golden 1 products and services as well as policies, procedures and systems for Member Service Representative I functions. Ensure compliance with Credit Union and Member Service Contact Center policies, procedures, and guidelines while establishing and servicing all Credit Union accounts, related products, and services. Complete Regulatory Training Modules as required. Model Golden 1 core values. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to ensure an exceptional member experience. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL : All levels of management and staff. EXTERNAL : Members, potential members, peers in other departments or branches. QUALIFICATIONS: EDUCATION:   Successful completion of High School curriculum or GED. Some college preferred, not required. EXPERIENCE:   One year customer service experience and/or six months financial services experience. Member relationship building experience preferred, not required. KNOWLEDGE/SKILLS: Strong oral and written communication skills acquired through experience in a Retail setting or through a financial background. Ability to converse, demonstrate sincere concern, and build rapport while reolving problems and offering solutions to inquiries in English and/or Spanish with callers. Must be able to multi-task and work independently. Meet performance standards commensurate to grade level in call volume, phone efficiency and Quality Assurance. Skill testing related to product knowledge (PKOR). Knowledge of intranet/internet. Bilingual skills a plus - English/Spanish. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, facsimile machine and telephone. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

GENERAL DESCRIPTION: Communicates and interacts with members for the prompt resolution of delinquent and negative accounts to minimize The Golden 1 non-performing asset accounts. TASKS, DUTIES, FUNCTIONS: Place and receive a high volume of inbound and outbound calls in effort to negotiate re-payment plans for past due and negative accounts. Identify, investigate, and resolve delinquent and negative account activity. Accept incoming telephone inquiries for the resolution of delinquent accounts from branches, members, and other credit union staff. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Communicate and interact with the Golden 1 staff to gather information for resolution of delinquent accounts. Prepare and process all pertinent documentation necessary to resolve delinquent accounts. Review Credit Union records and transactions to resolve misapplied payments, researching account transactions to ensure that payments are properly credited. Evaluate payments (regular and irregular) being made on delinquent accounts and determine how the payment will be applied; i.e., principal, interest, escrow, and late charges, or possibly return payment if foreclosure proceedings have been initiated or payment is unacceptable. General knowledge of repossessions from assignment through insurance claims, if warranted, and disposal/deficiency. Other duties as assigned. Compliance with credit union policies, Fair Debt Collection Practices, and other applicable rules and regulations related to Collections. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to interact with members and provide constructive follow-up on delinquent accounts. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Branch management, staff, Payroll Deduction, Electronic Services, Centralized Lending, Records Management, and Compliance and Risk Management. EXTERNAL: Members, law enforcement agencies, judicial departments, peer collectors, or groups that will result in resolution of delinquent accounts. QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum is required. EXPERIENCE: Six months up to 1 year performing general collection duties in a collection environment. KNOWLEDGE/SKILLS: Strong oral and written communication skills, facsimile machine, ten key, microfiche, electronic banking equipment, Visa terminal, credit union and collection rules, regulations, and policies. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish #LI-NM1IND-123#LI-POST#GD

GENERAL DESCRIPTION: This Member Service Representative I is an energetic and goal-oriented individual who has a passion for service excellence. As a team member you are eager to build strong long-term relationships through the servicing of Golden 1 members in a professional, efficient, respectful manner providing a positive member experience. The MSR I responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry. TASKS, DUTIES, FUNCTIONS: Efficiently process service transaction(s) with minimal errors and mitigate potential losses to Credit Union and Member. Identify, investigate, and resolve basic member concerns, as well as process and complete member transactions in a timely and efficient manner. Identify and report fraudulent activity to prevent potential loss to Credit Union. Update member and Credit Union account information accurately. Achieve performance standards commensurate to grade level in call volume, phone efficiency in a fast-paced environment and quality. Appropriately identify solutions to address/resolve members inquiry helping members take advantage of Golden 1 service/products by providing features and benefits. Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Monitor and comply with all established security, internal audit, and applicable government policies and regulations. Demonstrate current knowledge of all Golden 1 products and services as well as policies, procedures and systems for Member Service Representative I functions. Ensure compliance with Credit Union and Member Service Contact Center policies, procedures, and guidelines while establishing and servicing all Credit Union accounts, related products, and services. Complete Regulatory Training Modules as required. Model Golden 1 core values. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to ensure an exceptional member experience. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL : All levels of management and staff. EXTERNAL : Members, potential members, peers in other departments or branches. QUALIFICATIONS: EDUCATION:   Successful completion of High School curriculum or GED. Some college preferred, not required. EXPERIENCE:   One year customer service experience and/or six months financial services experience. Member relationship building experience preferred, not required. KNOWLEDGE/SKILLS: Strong oral and written communication skills acquired through experience in a Retail setting or through a financial background. Ability to converse, demonstrate sincere concern, and build rapport while reolving problems and offering solutions to inquiries in English and/or Spanish with callers. Must be able to multi-task and work independently. Meet performance standards commensurate to grade level in call volume, phone efficiency and Quality Assurance. Skill testing related to product knowledge (PKOR). Knowledge of intranet/internet. Bilingual skills a plus - English/Spanish. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, facsimile machine and telephone. Occasional movements throughout the department daily to interact with staff, accomplish

GENERAL DESCRIPTION: Communicates and interacts with members for the prompt resolution of delinquent and negative accounts to minimize The Golden 1 non-performing asset accounts. TASKS, DUTIES, FUNCTIONS: Place and receive a high volume of inbound and outbound calls in effort to negotiate re-payment plans for past due and negative accounts. Identify, investigate, and resolve delinquent and negative account activity. Accept incoming telephone inquiries for the resolution of delinquent accounts from branches, members, and other credit union staff. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Communicate and interact with the Golden 1 staff to gather information for resolution of delinquent accounts. Prepare and process all pertinent documentation necessary to resolve delinquent accounts. Review Credit Union records and transactions to resolve misapplied payments, researching account transactions to ensure that payments are properly credited. Evaluate payments (regular and irregular) being made on delinquent accounts and determine how the payment will be applied; i.e., principal, interest, escrow, and late charges, or possibly return payment if foreclosure proceedings have been initiated or payment is unacceptable. General knowledge of repossessions from assignment through insurance claims, if warranted, and disposal/deficiency. Other duties as assigned. Compliance with credit union policies, Fair Debt Collection Practices, and other applicable rules and regulations related to Collections. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to interact with members and provide constructive follow-up on delinquent accounts. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Branch management, staff, Payroll Deduction, Electronic Services, Centralized Lending, Records Management, and Compliance and Risk Management. EXTERNAL: Members, law enforcement agencies, judicial departments, peer collectors, or groups that will result in resolution of delinquent accounts. QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum is required. EXPERIENCE: Six months up to 1 year performing general collection duties in a collection environment. KNOWLEDGE/SKILLS: Strong oral and written communication skills, facsimile machine, ten key, microfiche, electronic banking equipment, Visa terminal, credit union and collection rules, regulations, and policies. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish #LI-NM1IND-123#LI-POST#GD