165 Customer Service jobs

The Retirement Plan Call Center Representative focuses on assisting and resolving retirement plan participant’s direct requests and issues by answering incoming calls, making outbound calls to participants, and responding to emails.  The Retirement Plan Call Center Representative ensures that communication is answered in a timely and professional manner consistent with established corporate standards providing a high level of customer service to each participant.  Successful Candidates for this role will have strong interpersonal and listening skills and a desire to assist others. S/he will follow required procedures for participant identification to ensure corporate guidelines are followed and will process participant transactions ensuring accuracy.  Retirement Plan Call Center Representative will document all participant calls and transactions timely and will meet individual and department service level goals.   Requirements:   Bachelor’s degree or an equivalent combination of training and experience. Customer service background. Must have demonstrated proficiency in computer navigation and software applications including Microsoft Office.   Experience with DST platform is a plus. Call center experience in a fast paced environment is preferred. Able to multitask. Excellent organizational skills. Retirement Plan Call Center Representative 

Newport Group has a great opportunity for a Team Leader, Client Services. The Team Leader will supervise the activities of the team to provide full service retirement plan recordkeeping and within the established quality standards. In addition, this position is responsible for providing leadership and guidance to the team. S/he will manage the work-flow activities of staff in accordance with corporate strategic direction and budgetary guidelines. Facilitate communication and provide technical guidance to staff. Train, develop and review the work of new staff members. Resolve escalated issues and demonstrate proactive solution-based approach to enhance client relations. In addition, the Team Leader will manage team member issues, absences and special requests. Make procedural change requests or clarifications and then implements in the department. The Team Leader will be responsible for quality control and timely delivery of client work. Participate in the development and implementation of company policies and procedures. Remain current on regulations and new pension laws. Participate in cross-functional projects, manage staff member’s performance and productivity. Ensure staffing levels are appropriate to workload, effectively manages time off requests. Identify areas of opportunity for staff members and provide training/feedback on an ongoing basis. Conduct effective team meetings, attend routine meetings with LOB leader and communicate expectations effectively with staff members. Works closely with Human Resources with on recruiting, counseling of employees, and recommendations for termination of employment. Facilitates all aspects of the Performance Management cycle including conducting annual reviews and establishing meaningful and relevant performance objectives. Qualifications: Bachelor’s degree in Business, Finance or related field or equivalent experience. 5-7 years of related experience in qualified retirement plan environment, or related field. Excellent verbal and written communication skills. Proven ability to train and assess the work of others. Must be highly organized with strong attention to detail and solid prioritization skills. Excellent client services and interpersonal skills. Solid analytical, financial, time management and problem resolution skills. Ability to work well in a fast-paced, dynamic environment with a high degree of accuracy. Must be focused and driven with the ability to manage multiple priorities with tight deadlines. Strong Microsoft Office Knowledge of Relius Admin system, DST, PC applications and File formats a plus Successful completion of ASPPA or NIPA examinations/credentials a plus

SUMMARY Operates cord or cordless switchboard to relay incoming, outgoing, and interoffice calls by performing the following duties.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   Pushes switch keys on cordless switchboard to make connections and relay calls.   Plugs cord of cord type equipment into switchboard jacks to make connections and relay calls.   Supplies information to callers and records messages.   Keeps record of calls placed.   Performs clerical duties as necessary.   Operates system of bells or buzzers to call individuals in establishment to phone.   Makes announcements or pages on overhead public address system.   Maintains various personnel related forms for use by employees.   Maintains clean and safe work environment.   SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.   QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.   Age Requirements Must be at least 18 years of age.   LANGUAGE SKILLS Ability to read, analyze, and interpret common technical journals, reports and documents. Ability to respond to questions from groups of managers, clients, customers, and the general public.   MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.   REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.   CERTIFICATES, LICENSES, REGISTRATIONS Cache Creek Casino Tribal Gaming License.   PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.   WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is occasionally exposed to cigarette fumes or airborne particles.  The noise level in the work environment is usually moderate.

TO BE CONSIDERED FOR THIS POSITION, PLEASE FOLLOW LINK TO MARKSTEIN BEVERAGE CO. OF SACRAMENTO CAREERS SITE : www.marksteinbev.net/careers Primary Responsibilities: Our Merchandisers are responsible for stocking, rotating and building displays in assigned high volume retail accounts: Managing, rotating and maintaining company product in retail accounts. Adhering to all Merchandising Department and Company policies, procedures and set standards. Communicating all retail opportunities/issues.  Performing other duties as assigned. Requirements and Competencies: Ability to demonstrate accuracy daily Ability to lift a minimum of 50 pounds consistently throughout the day Customer service oriented and a professional and positive attitude Reliable vehicle a must Acceptable driving record with current vehicle liability insurance Previous beverage experience preferred Candidates must successfully complete all pre-employment screenings, which include physical, drug test, and background check. Excellent Benefit Package that includes: Medical Insurance  Dental Insurance  Vision Insurance  401(k) Plan Company Paid Life Insurance Voluntary Life Insurance  Employee Assistance Program Attractive Leave Plan with paid holidays, personal vacation and sick leave Performance and Career Development Program Recognition Program Excellent Company Culture and Work Environment Other Relevant Information: Markstein Beverage Co. of Sacramento is an Equal Opportunity Employer. All aspects of employment with Markstein Beverage Co. of Sacramento are governed on the basis of merit. We want to have the best available persons on the job. Company policy prohibits unlawful discrimination based on race, color, creed, religion, gender, sex, age, national origin, mental or physical disability, medical condition, marital status, registered domestic partner status, ancestry, genetic information, sexual orientation and military or veteran status, or other categories protected under local, state or federal law. MBCS is Drug Free Workplace

TO BE CONSIDERED FOR THIS POSITION, PLEASE FOLLOW LINK TO MARKSTEIN BEVERAGE CO. OF SACRAMENTO CAREERS SITE : www.marksteinbev.net/careers Primary Responsibilities: Our Merchandisers are responsible for stocking, rotating and building displays in assigned high volume retail accounts: Managing, rotating and maintaining company product in retail accounts. Adhering to all Merchandising Department and Company policies, procedures and set standards. Communicating all retail opportunities/issues.  Performing other duties as assigned. Requirements and Competencies: Ability to demonstrate accuracy daily Ability to lift a minimum of 50 pounds consistently throughout the day Customer service oriented and a professional and positive attitude Reliable vehicle a must Acceptable driving record with current vehicle liability insurance Previous beverage experience preferred Candidates must successfully complete all pre-employment screenings, which include physical, drug test, and background check. Excellent Benefit Package that includes: Medical Insurance  Dental Insurance  Vision Insurance  401(k) Plan Company Paid Life Insurance Voluntary Life Insurance  Employee Assistance Program Attractive Leave Plan with paid holidays, personal vacation and sick leave Performance and Career Development Program Recognition Program Excellent Company Culture and Work Environment Other Relevant Information: Markstein Beverage Co. of Sacramento is an Equal Opportunity Employer. All aspects of employment with Markstein Beverage Co. of Sacramento are governed on the basis of merit. We want to have the best available persons on the job. Company policy prohibits unlawful discrimination based on race, color, creed, religion, gender, sex, age, national origin, mental or physical disability, medical condition, marital status, registered domestic partner status, ancestry, genetic information, sexual orientation and military or veteran status, or other categories protected under local, state or federal law. MBCS is Drug Free Workplace

Summary Welcome guests in a professional and friendly manner. Practice professional phone etiquette, coordinate appointments, determines guest’s needs and recommend the appropriate treatments.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Create and maintain a professional, friendly and elegant spa environment for all patrons.   Perform facility tours for guests and introduction on all services and amenities.   Ensure professional, courteous and knowledgeable customer service at all time.   Coordinate appointments for guests and must be able to recommend appropriate treatments.   Greet guests and perform check-in and check-out duties with efficient time and in a friendly manner.   Perform exceptional phone etiquette according to scripts and guidelines.   Must have a full knowledge of all retail products offered by The Spa at CCCR and up sell products.   Must have a full knowledge of all services provided by The Spa at CCCR and up sell services.   Conduct monthly inventory control tasks.   Maintain the cleanliness and neatness of The Spa at all time.   Complete all tasks for opening and closing shifts.   Attend all product knowledge and motivational training program, meeting and work related events.   Responsible for closing retail sales for providers.   Receive, count, and store shipments.   Perform other work related duties assigned by the management.   Must be able to work on weekends and holidays.   Must be able to work all shift hours.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Experience and/or Education High school diploma or general education degree (GED); 1 year of administration/secretarial experience; or equivalent combination of education and experience.     Age Requirements Must be at least 18 years of age.   Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.   Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.   Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions in written, oral, diagram, mathematical or schedule form.   Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 25 pounds.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions.  The noise level in the work environment is usually very quiet.

SUMMARY Maintain all Slot Department equipment at peak operational readiness and to provide superior service to both internal and external customers.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   Handle machine related customer issues in a prompt, courteous, and professional manner.   Install, move, test, repair, and maintain slots and electronic / electro-mechanical components, sub-systems, and systems.   Review, interpret, and verify slot paytables, settings, and jackpots of established amounts.   Troubleshoot and repair slots and other equipment / systems in order to minimize down time and maximize profitability of the gaming operation.   Independently and / or cooperatively perform advanced tasks including but not limited to RAM clears, setup / configuration of software, progressive system(s) hardware and software installation, configuration and troubleshooting.   Interpret accounting / communications system information as related to proper machine functionality.   Assist in the ongoing training and development of other employees.   Maintain security of keys and company assets.   Perform assigned tasks in compliance with applicable federal, state and local regulations.   SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.   QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.     EDUCATION AND/OR EXPERIENCE High School Diploma or G.E.D required. Minimum of 1 year experience or equivalent combination of education and in-house training. Proficiency in the use of hand tools, power tools and electrical / electronic test equipment. Familiarity with Microsoft operating systems / office applications. Must possess superior guest service, communication and teamwork skills.   Age Requirements Must be at least 21 years of age.   MATHMATICAL SKILLS Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret simple graphs. Ability to apply concepts of basic algebra and geometry.   LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.   REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions in written, oral, diagram, mathematical or schedule form.   CERTIFICATES, LICENSES, REGISTRATIONS Cache Creek Casino Resort Tribal Gaming License.   PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly exposed to secondhand tobacco smoke. The employee is occasionally exposed to fumes or airborne particles and risk of electrical shock. The employee is occasionally exposed to moving mechanical parts; high, precarious places and outside weather conditions. The noise level in the work environment is usually loud.

SUMMARY Provides service to gaming machine guests, performs minor repairs to gaming machines, troubleshoots machines and documents malfunctions unable to repair at machine level. Responds to requests for information, changes large denomination currency into requested bills and coins. Initiates jackpot and fill documentation, acts as witness/verifier on jackpot and fill documents and electronic devices. Initiates restaurant service and assistance with gaming machine.   ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following. Other duties may be assigned.   Troubleshoots and repairs minor problems at the machine. Documents those repairs unable to fix at machine level.   Circulates throughout assigned area, maintaining visibility for guests within that area.   Exchanges large denomination bills into requested denomination bills and coins.   Provides information to guests, such as how to play various gaming machines, and general information about the casino and games offered.   Initiates jackpot/fill documentation, either manual or automated and retrieves amount of cash or coin necessary to complete transaction.   Witness/verify both at the gaming machine and on manual documents, Jackpots and coin hopper fills.   Summons restaurant service as requested.   Assists in resolving guest opportunities.   Assists in maintaining cleanliness and safety within the gaming area.   Notifies management of potential problems within the gaming area.   SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.   QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); and must have six months related slot experience  in a casino.   Age Requirements Must be at least 21 years of age.   LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to guests, clients, and other employees of the organization.   MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret linear and bar graphs.   REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to follow good electrical and mechanical troubleshooting practices when faced with simple to complex repairs.   CERTIFICATES, LICENSES, REGISTRATIONS Cache Creek Casino Resort Tribal Gaming License.   PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is required to continuously walk for up to 4 hours. The employee must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 30 pounds. Specific vision abilities required for this position include close vision, color vision, and ability to adjust focus.   WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes or airborne particles, and second hand tobacco smoke.  The noise level in the work environment is usually moderate.

Summary Top priority of the Limousine Driver is to ensure superior service for our valued guests.  Limousine Driver is expected to be friendly but professional, tactful, efficient and to exceed our guests expectations while safely transporting our valued guests.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Providing exceptional warm welcome and farewell to guests.   Delivering prompt and courteous service.   Opening doors with a smile and helping guests with their belongings.   Establishing eye contact while using guests names.   Maintains proper posture and appropriate appearance at all times.   Ensuring to meet pick-up times and deadlines.   Making sure to be punctual at all times.   Willingly answering questions and/or assisting our guests.   Following department and company operating policies and procedures.   Knowing routes, roads, highways and towns within 100 miles to Cache Creek Casino Resort.   Maintaining proper interaction with guests, co-workers and supervisors.   Exercising proper care of company vehicles and their contents as well as completing accurate vehicle inspections.   Complying with safety policies and procedures.   Exercising proper security of guests belongings.   Ensuring limousines are spotless at all times.    Maintaining proper stock of amenities as well as beverage items.   Willingly accepting assignments and coaching. Communicating problems to supervisors and willingly taking part in solving the issues.   Complying with department's appearance standards.   Exhibiting appropriate demeanor when interacting with co-workers, superiors and/or guests.   Practicing safe driving techniques, obeying speed limits, signs, and all relevant traffic rules.   Limousine driver may be required to work in different positions within Parking Operations Department which may include but not limited to operating company vehicles other then limousines, guest vehicles, working as a parking attendant or shuttle driver.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.  The requirements listed below are representative of the knowledge, skill, and/or ability required.   Education and/or Experience Three to six months related experience and/or training. One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.   Age Requirements Must be at least 21 years of age.   Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.   Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License.   Limousine Driver is to provide a California DMV driving record which shows for the most recent consecutive three-year that the employee:   Has maintained a valid California license and is still in good standing.   Has no more than one (1) moving violations and/or chargeable (through points) accidents accumulated.   Has had no suspension of driving privileges during the three-year period.   Has had no determination of "driving under the influence" (DUI) of alcohol or dangerous substances or of "driving while intoxicated" (DWI).   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.The employee must regularly lift and /or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts; high, precarious places and vibration. The employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.  The work environment will be climate controlled vehicle.

Summary Creates a positive experience by assisting guests and members with outside services.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Assists with the overall upkeep of the clubhouse, cart storage area and parking lot.   Assists in the setup and execution of golf tournaments and outings.   Provides sincere and courteous service to all guests with items such as bag handling and club cleaning.   Maintains the cart staging area in a neat and orderly fashion, including the podium and bag drop area.   Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.   Prepares golf carts for play following the standards of Cache Creek Casino Resort.   Assists in educating players regarding course policy, current cart policy, speed of play and so forth.   Assists players by changing their golf spikes, if needed.   Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.   May direct start of play.   Maintains accurate records of golfers renting clubs   Services the customer who is renting golf clubs and cleans rental clubs upon return.   Assists with food and beverage activities.   Cleans golfers clubs upon completion of play. Maintains flexibility to take on new and different tasks as directed by the Department Manager.   Incorporates safe work practices in job performance.   The ability to create an extraordinary guest experience by delivering superior service.   Strive to exceed the expectations of our guests.   Unparalleled experience to our guests through personal service, consistency and uncompromising attention to detail.   Attends staff meetings.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Experience and/or Education Must have up to one year related experience or training; or equivalent combination of education and experience.   Age Requirements Must be at least 18 years of age.   Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to guests and employees of the organization.   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability Ability to apply common sense understanding to carry out simple one- or two-step instructions.   Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License. Valid Driver's License   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions and outside weather conditions. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

Summary The Casino Bus Representative provides superior guest service to our bus patrons. Issues promotional offers and makes sure the guest has adequate information and assistance when arriving.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Handles the day to day operations of daily charter bus arrivals including, greeting the guests, completing daily paperwork, and data entry.   Oversee all the bus activities on assigned shifts.   Prepare and balance daily paperwork.   Provide general information to the public regarding transportation policies and bus schedules.   Perform assigned duties as a Cache Club Representative when needed, including special events.   Give outstanding customer service to all patrons.   Ensure all information is entered correctly into the database.   Responsible for balancing the paperwork and daily coupons.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Experience and/or Education Up to one year related experience or training. Must have a minimum of one year experience working with MS Office or similar software.    Age Requirements Must be at least 21 years of age.   Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to guests and employees of the organization. Must understand and appreciate how to work with a diverse, multi-cultural clientele. Bi-lingual in English and one or more of the following languages: Chinese, Korean, Tagalog, or Vietnamese a plus.    Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving a few concrete variables in standardized situations.   Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this Job, the employee is frequently exposed to secondhand tobacco smoke. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; outside weather conditions and vibration. The noise level in the work environment is usually moderate.

SUMMARY Distributes moneys to gaming guests via check cashing, conversion of coins, tokens and gaming chips into currency. Protects company assets while dealing with the public in an efficient and courteous manner.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   Safeguard company assets and adheres to all Cage policies and procedures.   Maintains and is held accountable for all funds entrusted to him/her on an assigned shift.   Provides prompt, friendly and courteous service to all guests in a confidential manner.   Creates teamwork by helping co-workers with essential functions.   Balances all money transactions and paperwork.   Meets all attendance guidelines of the job and adheres to regulatory, departmental and company policies.   Acts as a role model; presenting oneself as a credit to Cache Creek Casino and encouraging others to do the same.   SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.   QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.    EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); prior experience in handling large sums of money is preferred. A proven proficiency with computers and ten (10) key adding machines with some knowledge of computer keyboard are preferred. Must be able to enter data, read and interpret output from computer. Must have excellent guest and human relations skills. Must be able to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must be willing to learn all phases of cage activity. Must present a well-groomed appearance.   Age Requirements Must be at least 21 years of age.   LANGUAGE SKILLS Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors.   MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.   REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.   CERTIFICATES, LICENSES, REGISTRATIONS  Cache Creek Casino Resort Tribal Gaming License.   PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.  The employee is occasionally required to sit.  The employee must regularly lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.   WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly exposed to moving mechanical parts.  The employee is frequently exposed to second hand tobacco smoke, fumes or airborne particles.  The noise level in the work environment is usually moderate.

Summary Controls the flow and pace of the game at assigned table in accordance with departmental policy by performing the duties outlined below.   Essential Duties and Responsibilities include the following. Other duties may be assigned.   Smiles, makes eye contact, greets customers, thanks customers for tokes and wishing players “good luck” when the leave their assigned table.   Shuffles and deals cards as required for the play of the assigned game.   Applies knowledge of dealing procedures according to house rules so as to preserve the security and integrity of games.   Exchanges paper currency for gaming chips.   Pays winning bets and collects losing bets.   Maintains chip tray at table in orderly fashion.   Notifies supervisor of any irregularities noticed.   Answers questions or inquiries from patrons.   Performs other duties as assigned by an immediate supervisor or manager.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Experience and/or Education Up to one year related experience or training.   Age Requirements Must be at least 21 years of age.   Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.   Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   Reasoning Ability Ability to apply common sense understanding to carry out simple one- or two-step instructions.   Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must regularly lift and /or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles and secondhand tobacco smoke.  The noise level in the work environment is usually moderate.

Job Summary : Responsible for all kitchen operations in Oliver’s.  Supervises Oliver’s cooks. Manages and over sees production in all kitchens. Maintains high quality of food preparations and production while managing all aspects of BOH Kitchen business. Embraces and maintains company service culture and core values. Exhibits leadership and vision to align, inspire, develop, and motivate team Qualifications :   Candidates must have at least five years overall experience in the food service industry. Must be a graduate of a 2-year culinary program with emphasis on food production management, with two years experience as a kitchen manager or supervisor in a casino or restaurant serving at least 5,000 covers per week.  Multiple outlet experience and fine dining experience is preferred.  Proven track record in quality, productivity, and presentation.  Ability to analyze financial information and arrive at the correct conclusions.  Excellent interpersonal, customer service, communication, team building, and problem solving skills are required. Essential Job Functions:  Leads the Oliver’s kitchen team. Works cooperatively with the FOH manager of Oliver’s to achieve excellent product for our guests.   Manages the production side of food service in Oliver’s. Creates new recipes and contributes to the menu format. Conducts non-standard product tests and selections. Coordinates with the Purchasing Manager the purchase of food and beverage products for use.  Ensures that standardized and national-contract products are used in the kitchen. Maintains current recipe files and enforces the consistent use of recipes by staff. Ensures that safe and appropriate procedures are used when receiving, storing, preparing, holding, cooking, and serving food.  Uses HACCP sanitation guidelines and procedures when doing the above. Inspects and tastes prepared foods to ensure excellent quality and presentation. Oversees the repair and cleanliness of all assigned back of house areas.  Oversees the appropriate operation and maintenance of kitchen equipment and other kitchen assets. Oversees the kitchen safety programs for Oliver’s. Participates in the budgeting and planning processes.   Maintains food, labor, and other expenses at budgeted levels, using established procedures. Ensures that appropriate staffing levels are maintained in the kitchen. Hires, trains, supervise and develops kitchen staff.  Develops and maintains a positive work environment. Reports any problems to the Executive Sous Chef. Acts as a role model to other employees and always presents self as a credit to Harrah’s and encourages others to do the same. Conducts Performance Reviews, makes or recommends wage increases, makes or recommends promotions. Handles employees' complaints or grievances Recommends disciplinary action or disciplines employees Monitors legal compliance with federal, state, and gaming laws. Works a flexible schedule including weekends, evenings and holidays. Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to maneuver to all areas of the kitchen and food service areas.  Must be able to tolerate areas with high, humid temperatures in excess of 115 degrees.  Must be able to tolerate chemicals for cleaning and sanitizing kitchen areas.  Must be able to work and maneuver in a close or small kitchen / working environment during entire shift.  Must be able to lift, push & pull up to 75 pounds. Must be able to reach, bend, twist, stoop, and stack.  Must be able to work at a fast pace and in stressful situations.  Must be willing to work long hours and any shift. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes 

Job Summary : Performs the function of ensuring all revenues are accurately accounted for which includes entering data into a PC, recording, calculating, reconciling, summarizing numbers and reviewing documents for proper completion. Performs variety of accounting, record keeping and clerical functions in the casino accounting department and provides efficient, timely customer service to both external and internal customers. Qualifications :  High school graduate or equivalent required.  Experience in gaming audit functions or operational areas preferred.  Familiarity of casino management systems. Proficiency with Microsoft Excel and Access software required. Ability to use technical and complex auditing software  Applicant must also demonstrate basic computer knowledge. Proficiency with 10-key by touch is required.  Applicant should be customer service oriented with good communication skills and present a well-groomed appearance.  Must be able to get along well with co-workers and work as a team. Essential Job Functions:  Performs assigned audit function asking questions regarding the various audit steps to be performed. Summarizes, calculates and records numbers on various documents. Reviews, reconciles and verifies documents for proper completion. Investigates any discrepancies identified while performing the above audits and sends out exceptions. Let’s Income Control Analyst, Supervisor or Manager know of any “out of the ordinary” discrepancies Files documents as necessary. Meets the attendance guidelines of the job.  Is flexible in working shifts, length of shift, and length and times of lunch/breaks. Adheres to regulatory, departmental and company policies and procedures. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required.   Physical, Mental & Environmental Demands:            Must be able to maneuver around various areas throughout the casino.  Must be able to operate a ten key adding machine, a computer keyboard, and a small electronic device for storing meter readings.  Must be able to sit for long periods of time and view information displayed on a computer screen.  Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.  Must have the manual dexterity to operate office equipment. Must be able to read, write, speak and understand English. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes 

Job Summary : Provides HR support and services to the property including new hires, teammates and management. Acts as a liaison with Tribal Gaming Commission in processing licensing transactions. Qualifications :  High School diploma/GED required Logical and critical thinking Excellent organizational skills Excellent data entry and clerical skills required Excellent understanding of English language, both written and verbal 45 wpm typing speed Professional appearance Able to multitask and handle interruptions Able to prioritize and make deadline. One year of experience in Human Resources preferred Experience with Oracle Systems preferred  Essential Job Functions:   Be a lead person to do the following paperwork processes:  New hires/rehires/reinstatement, Gaming licenses and gaming license status and renewals, Property to Property transfers.  Complete proper coding of data input to maintain system accuracy, and to allow for appropriate troubleshooting and system analysis when errors are detected and be able to audit all transactions in HRIS. Responsible for reviewing all employee data changes, separations, etc. and forwarding to Shared Services.  Works in an administrative capacity in executing the Internal Temp Program. Helps update referral program and processes referrals for payment.  Create custom reports and access reports already created. Process transactions according to the Compensation Guidelines and requests new position approval from corporate compensation. Distributes P.A.’s to all departments and prepares profiles as needed.  Assist with maintaining I-9 information, and ensuring that employees are in compliance with work authorization rules and regulations. All other tasks and projects as assigned.  Physical, Mental & Environmental Demands:           Must be able to maneuver to all areas of the casino.  Must be able to lift up to 10 pounds and carry up to 5 pounds.  Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.  Must have the manual dexterity and coordination to operate office equipment, including a phone, PC computers, fax machine and photo copier.  Must be able to work at a fast pace and in stressful situations.  Must be able to handle multi-tasks simultaneously. Must be able read, write, speak and understand English.  Must be able to respond to visual and aural cues. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Responsible for the delivery and scheduling of employee, supervisory and management training and development programs.  Tracks and records Compliance training and coordinates training programs. Monitors and evaluates the progress, effectiveness and impact of training and development programs and makes recommendations for improvement. Qualifications :  Bachelor’s degree in Business, Human Resources or related field preferred.  Two years training/facilitating experience required. Experience conducting needs analysis strongly preferred. Knowledge of training assessment, design, delivery and evaluation preferred. Demonstrated ability to train/educate adults. Proficiency with Microsoft software to include Word and Excel required. Must have excellent verbal and written communications skills with the ability to communicate to all levels of the organization. Excellent presentation and organizational skills required. Ability to maintain long-range goals without sacrificing follows through on details. Must be able to maintain a flexible work schedule. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Essential Job Functions: Schedules and conducts employee, supervisor and management training and development programs.  Conducts needs analysis to determine specialized training needs on property. Develops activities/curriculum to enhance standardized training programs.  Monitors and evaluates the progress and effectiveness of training and development programs and makes recommendations for improvement. Designs and produces training aids (i.e. case studies, simulations, games, exercises, etc.) and support material.  Develops in conjunction with department management technical job skills and customer service training. Works with departments to ensure all training materials are accurate and well maintained.  Advises and assists with design of instructional systems to facilitate department needs.  Functions as an internal consultant to assist management in the analysis and identification of organizational issues and development. Handles all tracking and communication of property training and reporting needs. Responsible for project management, establishing and meeting timelines, attention to detail and follow-through. Provides input and assists in preparation of annual budget. Effectively represents Harrah’s to groups of employees, applicants, and counterparts in the industry, management and outside organizations as needed. Physical, Mental & Environmental Demands:           Must be able to work independently.  Ability to read, writes, speak, and understand English.  Must be able to bend, crouch, kneel, and twist in the work area.  Respond to visual and aural cues.  Must be able to operate a computer, typewriter, overhead, copier, and fax machine.  Must have manual dexterity to operate all office equipment.  Must be able to recognize and respond to individuals with questions.  Must be able to maneuver around property to pickup and deliver various paperwork. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Responsible for the development and maintenance of brand standards for Harrah’s Northern California and the outlets/properties contained within. Works closely with agency and media partners on all concepts and designs. Executes design for print, digital, direct marketing, outdoor, events and on-property collateral as requested by the Advertising Supervisor, Marketing Manager or other departments. Prepares files for production for both on-property and off-property applications. Responsible for scheduling and posting of multi-media content throughout the property (i.e. casino gaming floor, outdoor marquee and general information screens). Qualifications : Bachelors Degree in Graphic Design with a strong/fluent understanding of animation (i.e. Adobe After Effects) and Macintosh systems.  Must have two years experience in the graphic design field, including a solid grasp of design and production processes. Possess strong organizational skills and able to work on multiple projects simultaneously.  Prepress experience is a plus. Efficiency in Adobe After Effects, InDesign, Photoshop and Illustrator. Web experience is a plus. Desired portfolio will include animation reel and graphic design samples. Essential Job Functions: Develop and maintain brand standards through collaboration with agency partners and corporate. Develop and maintain the brand standards for each outlet and event or promotion. Design and schedule animations for property plasma system. Build and maintain strong relationships with agency and media partners through clear communication. Build and maintain strong relationship with the Corporate Media team to ensure files are trafficked correctly and in a timely manner. Work closely with AV and IT teams to ensure all equipment and displays are functioning properly. Design on-property collateral for upcoming promotions and events. Responsible for printing large-format posters in-house and preparing/transferring files to outside vendors. Involved in press checks and quality control of projects. Member of the creative roundtable; actively participates and contributes new ideas and offers valuable feedback. Stay on top of trends and technology related to design, motion graphics, production and software. Strong drive and eagerness to work in a team environment and open to feedback and creative direction. Works with internal clients and external vendors to ensure smooth communication and exchange of designs so work may be completed in timely manner. Reviews all proofs for accuracy prior to submission for management approval. Facilitates installation of all collateral (signage) as required throughout the casino.  Ensures all promotional signage is posted and removed on a timely basis. Maintains all displays and works closely with the Facilities team if repairs are needed. Collaborates with Facilities for new installations throughout the property. Maintains up-to-date status report of open projects/jobs. Works closely with Advertising Supervisor to ensure deadlines are met. Assists with other advertising projects as needed. Maintains creative files, samples, back-up copies of all internally and externally produced pieces. Responsible for maintaining the library of assets by using consistent naming conventions and folder structures. Physical, Mental & Environmental Demands: Must be able to continuously maneuver around office area and throughout the hotel/casino property.  Must be able to bend, crouch, kneel, lift, twist and work at desk and around offices when performing job functions.  Respond to visual aural cues.  Must be able to read, write, speak and understand English.  Must be able to operate keyboard, telephone, computer, calculator, copier and fax machine. Must have manual dexterity to operate the computer and necessary office equipment.  Must be able to acknowledge, greet and converse in English. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Assists the Facilities & EVS Manager with the overall day-to-day operations of a diverse work force in the Environmental Services Department.  Ensures cleanliness of casino areas through teamwork. Supervises the shift operations of EVS Heavy Duty Cleaners.  Inspects individual employee performance against company standards Enters work records appropriately and contributes to the appraisals and development plans of EVS teammates. Qualifications :  Minimum two years supervisor or lead experience in EVS/Housekeeping, or related field preferred.  Experience supervising large work teams a plus.  Must possess strong people skills and problem solving ability.  Knowledge in computer operation is essential.  Must have a strong understanding and working knowledge of cleaning chemicals, cleaning techniques, and cleaning equipment.  Knowledge of HAZZ, COMM and BBP is essential.   Must be able to converse, read, and write English.  Must have flexible schedule and be able to work any day/any hours.  Must be able to get along well with others and work as a team.  Must present a well-groomed appearance.  Essential Job Functions: Responsible for interviewing, training, and selecting employees for the department Supervises all cleaning operations and department personnel during assigned shifts.  Supervises the cleaning and follow up of facilities and equipment.  Contributes and assist in the evaluation of employee performance reviews.  Provides and administer all new hire training.  Responsible for scheduling, disciplinary actions, payroll and inventory and purchasing procedures.  Accountable for follow-through with department walk-thru, special cleaning projects and the maintaining of department cleanliness standards.   Respond to and handle employee complaints (grievances) in a timely and efficient manner. Responsible for planning, supervising and monitoring the work of the team members in assigned area(s). Maintains and controls department inventory, i.e.; paper goods, chemicals, equipment. Maintains daily shift log indicating, but not limited to, employee incidents, irregularities that may arise and information necessary to the successful conduct of subsequent shifts Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required Physical, Mental & Environmental Demands:           Must be able to lift 50lbs. Must be able to maneuver in and around casino and public areas.  Must be able to perform the physical duties of line employees in emergencies.  Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.  Must be able to speak distinctly and persuasively to others.  Must be able to respond to visual and aural cues.  Must be able to tolerate areas containing second hand smoke. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : **DEALER SCHOOL BEGINS FEBRUARY 18, 2019** This is for applicants wanting to apply for Harrah's Dealer School. Dealing experience not required, help us create an entertainment environment for all guests. Provide courteous, friendly and prompt service in dealing table games.   Qualifications :  High school diploma preferred. Must attend and successfully complete Harrah’s Dealer school. Must possess strong money handling and documentation skills. Must meet Harrah’s standards regarding rules, game knowledge, and dealing. Must have knowledge of casino rules, procedures, and regulations pertaining to the Table games. Must be able to get along with co-workers and work as a team across departments and level of management. Must present a well-groomed appearance. Essential Job Functions: Upbeat personality for all interactions with guests and fellow employees. Proactive in anticipating customer needs. Dealers must be motivated in familiarizing themselves with all guests’ names and personal facts. Must possessed money, handling skill in providing chips for guests. Knowledge of card games. Basic knowledge of other games and services offered at property. Knowledge of department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines. Routinely strives to build and achieve customer satisfaction. Exercises appropriate discretion in identifying communications of special promotions to customers. Coordinates with Table Games supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Table Games Supervisor, Lead Shift Supervisor, or Casino Operations Manager. Acts as a role model and present oneself as a credit to Harrah’s and encourage others to do the same. Adheres to regulatory, departmental, and company policies. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required.   Physical, Mental & Environmental Demands: Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property.  Must be able to bend, crouch, kneel, twist, lift and work at a desk when performing Pit Clerk functions.  Responds to visual and aural cues.  Must be able to read, write, speak and understand English.  Must be able to acknowledge, greet, and converse in English with customers.  Must be able to lift, pull, push or carry up to 40 pounds.  Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment.  When on casino floor, must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.   Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes