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General Summary With direction, own design construction, development, testing, implementation, and technology delivery for business needs throughout VSP Global.  Sr. Software Engineer is responsible for technical aspects of the entire process of agile development for large complex projects.  Sr Software Engineer may supervise or coordinate activities of other personnel as necessary within Agile development cycle. Essential Functions Utilize user stories to develop  technical  requirements to ultimately deliver new or modified unique expert level programs, features, or  modules, in a timely and cost – effective manner   Generate design and development plan using new applicable technology and current tools and techniques to provide expert code for to accomplish highly complex business and technology needs, ulitmately achieving competitive advantage for the business   Provide technical leadership  to coworkers throughout coding and project progression   Provide descriptive technical visual program specifications for use in development process   Participate in  coding, testing, through implementation within an agile environment, ensuring all designs are maintainable, and in accordance with GTS technology architecture, hardware, cross environments, and aid to achieve the future technological vision   Determine root cause for the most complex software issues develop practical efficient permanent technical solutions   Modify and maintain existing systems for adaptation to business, and / or technology changes   Conduct system analysis, and contribute to system planning operations for highly complex projects   Utilize unique expert technical knowledge to influence GTS system architecture, and future technological vision   Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities   Help define and develop the test and production environment, coordinate the migration of the system, and/or coordinate efforts with other GTS projects   Adhere to architectural guidelines, standards and delivery discipline processes, while also influencing architectural planning; document the various computer systems enhancements/modifications or information retrievals/updates and update/create procedures   Interact and effectively communicate with business partners and other GTS staff; be seen as a technical expert throughout GTS, and utilize this expertise to provide technical advice and support   Remain current on new technologies and available vendor packages; evaluate and make recommendations as necessary, and introduce applicable technologies in alignment with VSP goals and for creative solutions   Determine process improvements, best practices, and develop new processes as deemed necessary   Drive constructive change and provide leadership   Job Specifications   Typically has the following skills or abilities:   Bachelor’s Degree in Computer Science or related field   Minimum 8 years of programming experience   Advanced programming experience in current programming language   Broad experience designing, programming, and implementing large information systems   Highly developed unique expert knowledge of application of computer science, and engineering of technology   Ability to independently provide in – depth evaluation and analysis of unique complex technological issues   Provide detailed evaluations and practical solutions that take into account all dynamic intangible factors to obtain functional results   Independently determine procedures for new technological processes or special assignments   Excellent analytical and problem - solving skills for even complex problems   Excellent organization and time management skills   Influence organizational best practices to better suit organization needs   Identify and mitigate risks; contribute to risk management plan   Excellent written and verbal communication skills to employees of all levels   Demonstrated ability to direct others to optimal outcomes Ability to regularly exercises discretion and independent judgment in the performance of his/her job duties   Preferred Skills Experience architecting, implementing and supporting high performance scalable Java applications. Candidate must have experience developing large, complex Web applications. Specifically, the individuals will be working on the development and support of VSPs International portals. These enhancements may include architecture reengineering, GUI modernization. Additional requirements include: + Experience developing complex web applications using Spring, Struts, Play, Angular, Java, Java Script, JQuery, and JSPs + Experience developing Rest APIs + Working knowledge of continuous integration using tools such as Jenkins, Mavin, and Chef + Proficient in test automation using Cucumber, Jbehave, JMeter or similar tools. + Understanding of troubleshooting and performance tuning using tools such as Nagios, Wiley and or Splunk +Previous experience working on an Agile (Scrum) scrum team . Working Conditions / Physical Demands The working environment is generally favorable lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.   The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.       The information above describes the general nature of the position and serves as a summary of the typical job functions. It's not a comprehensive list of all possible job responsibilities, tasks, or duties.   VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.    We maintain a drug-free workplace and perform pre-employment substance abuse testing. Nearest Major Market:  Sacramento  Job Segment:  Ophthalmic, Developer, Computer Science, Risk Management, Information Systems, Healthcare, Technology, Finance

General Summary Under minimal supervision, develops, researches, tests, and implements business process improvements, procedures and system changes.  Uses independent judgement to gather and evaluate information in order to make recommendations for improvements to business processes or systems. Essential Functions Develop alternative views and future business needs to assist management in making business changes in order to stay a head of the competition.   Research the external market and internal business to find and leverage patterns and best practices in order to improve business processes.   Apply advanced analysis skills in the development of business process models, procedures and systems.   Lead teams to continually look at process improvement strategies for business processes and systems.   Evaluate business process changes to identify and document business impacts and benefits at a corporate level.    Acts as subject matter expert to provide business requirements for process improvements and system enhancements.   Conduct effective interview/research to determine and document the stakeholders, business needs and requirements.   Serve as a mentor for requirement methodology and analysis best practices.   Reviews technical design deliverables to ensure business objectives are reached.   Assists business stakeholders to design user acceptance testing, defect reporting and resolution.  Has the ability to  lead others in these activities.   Identification of training  and development  materials, communications of changes, manuals, etc.   Provides post implementation support, such as, problem resolution, adjustments to new procedures, and change management.   Develop presentations of materials, models, findings, plans and/or conclusions.   Job Specifications Typically has the following skills or abilities:   Bachelor’s Degree in Business Administration or related field or equivalent experience   Five or more years of experience in data gathering, research & analytics, problem identification, and presenting solution recommendations   Five years of experience with financial and risk analysis, making recommendations and preparing business cases including cost benefit analysis   Five years of in depth knowledge of project planning techniques and methodologies   Five years of experience with business process analytics using Excel, flowcharting, activity diagrams and workflow models   Demonstrated ability to document, propose, negotiate and present approaches and solutions   Ability to visualize and create plans for future business outcomes and changes     Thorough understanding of business implications, project interdependencies and system interfaces   Strong conflict management skills   Proficient at facilitating meetings, and negotiating across all levels of the organization       Ability to multi-task and work in a team environment   Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization   Regularly exercises discretion and independent judgment the in performance of his/her job duties   Preferred Skills: Healthcare Claim Systems Knowledge Encounter Data Processing Data Management, Lineage, Warehousing, Data Relationships, SQL Knowledge of Reporting & Analytics Technical Writing/Requirements Working Conditions / Physical Demands The working environment is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.   The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.       The information above describes the general nature of the position and serves as a summary of the typical job functions. It's not a comprehensive list of all possible job responsibilities, tasks, or duties.   VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.    We maintain a drug-free workplace and perform pre-employment substance abuse testing. Nearest Major Market:  Sacramento  Job Segment:  Ophthalmic, Business Analyst, Database, SQL, Healthcare, Finance, Technology

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting  https://vspglobal.com/cms/careers/ General Summary Under general supervision, involved in leading the strategic vision, market opportunities, pricing and profitability analysis, marketing activities and collaborating on sales strategies for a brand, product or service across all media, while collaborating with multi-functional teams and agency partners. Essential Functions Develop and drives VSP’s highest-risk, highest opportunity marketing strategies, working with partners across multiple business operations, such as VSP Global, strategic business units, and across the lines of business as necessary to achieve stated objectives   Identify business opportunities and manages major business initiatives via initiating research, analyzing market trends, business intelligence and financial reporting to assess strategic efficacy and program performance   Serve as program or product owner, accountable for development, design and execution, and ensuring that processes and systems align with strategy   Collaborate with market managers and communications team to ensure program positioning and promotion is aligned and effective; often directly manages agency resources and consulting engagements. That is, marshaling the appropriate resources required to achieve success   Work closely with senior management to identify market opportunities and develop and prioritize programs that meet company growth, share and brand objectives   Serve as a mentor and SME to other market managers and communication managers and demonstrates the departments best practices in all areas of marketing   Identify segment trends and opportunities to understand the changing marketplace and ensure that the needs and priorities of the segments are consistently taken into consideration in order to keep VSP competitive   Establish goals and set targets to measure success of programs for the market segment   Partner with business areas to execute and gain adoption of programs in the field and at the account-specific level Job Specifications Typically has the following skills or abilities:   Bachelor’s degree in Business, Marketing or related field or equivalent training, education and experience   8 years of experience in product or brand management   Advance understanding of brand management concepts and building/execution techniques   Solid working knowledge of MS Office, PowerPoint, Word and Excel   Proven ability to develop and execute marketing strategies   Ability to elevate the perception of our corporate brand and our company   Excellent project management skills and experience managing large projects   Proven track record of influencing constituents for optimal results   Excellent organization skills, detail oriented and ability to multitask   Excellent verbal, written and interpersonal communication skills   Flexible and able to quickly and effectively change priorities and direction   Strong analytical skills required   Ability to write and present clear and concise reports    Regularly exercises discretion and independent judgment the in performance of his/her job duties Preferred Skills Experience in the Optical Industry Experience with Eyewear - design, marketing, branding or sales arena Experience developiong analytics and understanding of how marketing affects sales Working Conditions / Physical Demands The working environment is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.   The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.    We maintain a drug-free workplace and perform pre-employment substance abuse testing. Nearest Major Market:  Sacramento  Job Segment:  Branding, Ophthalmic, Brand Manager, Manager, Marketing, Healthcare, Management Apply now   Find Similar Jobs: Technology Jobs In Sacramento,   Project Manager Jobs In Sacramento,   Marketing & Brand Management Jobs,   Marchon Jobs, Management Jobs In Sacramento

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/ General Summary The Internal Audit Manager reports to the Director of Internal audit and plays a leading role in all phases of the audit cycle As a leading member of the Internal Audit team, the Manager will lead internal audit and consulting work and report results to the Director of Internal Audit and senior management. Essential Functions Responsible for managing and overseeing the work of the Internal Audit staff during on-site audits of varying complexity and scope at the global, corporate, and division level that include operational, compliance and I.T. audits. Evaluates risks and designs audit programs to assess the effectiveness and efficiency of financial and operational controls, the reliability and accuracy of data and information systems, and the adequacy of controls over segregation of duties, safeguarding of corporate assets and corporate governance. Manages the audit staff in the identification, development, and documentation of audit issues and recommendations through interviews, documentation, flowcharting, testing and monitoring for compliance. Perform remediation and follow up for any deficiencies noted. Reviews audit work papers to ensure they are clear and well-organized and that they appropriately document the work performed. Ensures that key controls are tested and all significant risks are adequately addressed in accordance with IIA standards. Participate in annual risk assessment process to develop the annual audit plan for VSP Global. Prepares or reviews written documentation/reports as it relates to NAIC MAR and Internal Audit and discloses all significant issues/deficiencies to management. Manage special audit and consulting projects as assigned and report findings to management. Responsible for overseeing the planning, documentation, testing and on-going compliance efforts in regards to NAIC MAR compliance. Monitor turnover, productivity and overall performance of direct reports to ensure adequate staffing and performance that meets department standards. Provide prompt and objective coaching and counseling. Conduct performance evaluations and recommend salary increases. Prioritize, assign and distribute work to ensure responsibility is at the appropriate level and team member’s skills are developed to support business needs. Identify, consolidate and prioritize training needs and coordinate training programs with the training unit. Ensure qualified candidates are selected for department position through participation and oversight of the hiring process. Assist in the development of the division budget. Monitor expenses to ensure costs are within established levels. Identify and support opportunities for process improvements, resulting in cost efficiencies. Coordinate with other units/departments to facilitate special requests, coordinate tasks and resolve escalated issues. Develop and complete internal audits, participate in implementing/maintaining NAIC MAR documentation and testing. Committed to continuous improvement and embraces leading practices and tools creating value for the business by focusing on impactful risks and providing cost-effective innovative solutions. Perform work independently and in teams, create a supportive and team oriented environment on each audit assignment maintain a client focus on each engagement, and exemplify the highest degree of trust and integrity by continually upholding the principles of professional standards. Job Specifications Typically has the following skills or abilities: Bachelor's degree in finance and/or accounting or equivalent. Eight or more years of progressive leadership experience in audit, SOX and anti-money laundering environment. Big 4 experience preferred. Eight years of experience with entity-wide SOX/NAIC MAR implementation and testing. Demonstrated advanced ability to analyze complex financial information and internal control processes Advanced knowledge of information systems, automated processes, and technology, including mainframe, server, and PC environments Experienced in auditing in an SAP environment. Advanced knowledge of data analysis/audit software (e.g. ACL/IDEA). Advanced knowledge of GAAP, GAAS, IIA and ISACA standards. CPA, CIA and/or CISA preferred. A proven track-record of effectively managing projects and prioritizing tasks. Excellent written and verbal communication skills. Ability to travel approximately 25%+ of the time. Clean credit history as reported by credit report. Working Conditions / Physical Demands The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The information above describes the general nature of the position and serves as a summary of the typical job functions. It's not a comprehensive list of all possible job responsibilities, tasks, or duties. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Nearest Major Market: Sacramento Job Segment: Consulting, ERP, Mainframe, Ophthalmic, Accounting, Technology, Healthcare, Finance Find Similar Jobs: VSP Vision Care Jobs, Testing Jobs In Sacramento, Technology Jobs In Sacramento, Management Jobs In Sacramento, Finance & Accounting Jobs

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting  https://vspglobal.com/cms/careers/ General Summary With minimal supervision, the Test Engineer will work closely with Software Developers and other QA Specialists in small scrum teams to deliver the highest quality products in a timely and cost-effective manner.   The test engineer is responsible for developing and executing comprehensive suites of automated test plans and test cases, maintaining and adding to existing automation framework, continued evaluation of test cases for inclusion in regression, automation for newly integrated features, developing, executing and analyzing the results for load and performance tests, and development of toolsets to augment QA and Development testing. Essential Functions Create, maintain, and execute automated test plans for VSP Global software systems identifying test automation opportunities to be incorporated into the testing cycle Enhance and extend the automation library and framework Write specialized testing tools for use in testing our software platform   Build automated tests to validate application performance and functionality   Perform whitebox testing and increase code test coverage   Possess, maintain, and further develop a thorough understanding of quality assurance practices, automation techniques and tool creation   Mentor QA Specialists and other staff members on quality assurance practices, automation techniques and basic load and performance tests   Participate in the product development lifecycle, from requirement analysis and design through testing and rollout to ensure that the product meets business needs, and that system and software requirements are verifiable and quantifiable   Participate in code reviews, inspections, and walkthroughs   Develop detailed test plans, specifications, test cases, and test data sets that validate functional, performance, and load test requirements, and update existing test procedures based on requirement changes and test analysis   Analyze test results, and identify, document, and report root causes for test failures by working with the development team and the defect tracking system   Provide feedback on a timely basis on project and testing status and any risks foreseen during project execution, as well as assess the confidence in all items tested   Support the development of User Acceptance Test Readiness plans, test procedures, and testing   Collect metrics and provide status reports on test engineering activities to line and project management   Make recommendations to improve product reliability, performance, quality assurance best practices and processes   Remain current on new technologies; introduce applicable technology in alignment with VSP goals and for creative solutions   Guide change with a focus on optimal outcomes   Job Specifications Typically has the following skills or abilities:   Bachelor’s degree in Computer Science, Computer Engineering, Systems Engineering, or other related Engineering discipline, or equivalent experience   Five years core experience in testing mid-sized to large enterprise applications, which should include experience in functional specification review, design specification review, and designing test processes/test cases   Understanding of software testing methodologies   Must have experience programming in one or more of the following, Java, C#, JavaScript and JQuery   Must be proficient working with SQL   Must have experience creating Microsoft or Nunit unit tests   Attention to detail and a strong desire for quality   Demonstrated experience with testing tools, (e.g. Test Director WinRunner, Quick Test Professional, Load Runner/Performance Center, jMeter), including recording and creating advanced scripts   Experience with use of a defect tracking utility   Familiarity with the Software Development Life Cycle (SDLC)   Experience with and knowledge of QA processes, methodologies, and testing techniques, including negative tests, functional tests, White/Black box tests, automated and manual test processes, test case design, scripting and execution, regression testing, operational readiness tests, etc.   Familiarity with issues involved in testing in multi-tier environments   Ability to estimate, commit to work deadlines and work in a disciplined software development environment   Excellent analytical, problem-solving, process, time management and organizational skills   Excellent verbal and written communication and presentation skills   Meet/exceed organizations best practices, expectations, and standards   Identify and mitigate risk(s)   Demonstrated ability to guide others in regards to team self-management   Preferred Skills Experience with Test Automation Whitebox testing Experience with Selenium, JUnit and Javascript Experience with Postman or SOAP UI Programming experinece in Java Knowledge of quality assurance practices, automation techniques and tool creation Seasoned mentor of junior testers   Working Conditions / Physical Demands The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.     The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.    We maintain a drug-free workplace and perform pre-employment substance abuse testing. Nearest Major Market:  Sacramento  Job Segment:  Developer, Ophthalmic, Quality Assurance, ERP, Computer Science, Technology, Healthcare Apply now   Find Similar Jobs: Technology Jobs In Sacramento,   Technology Jobs,   Project Manager Jobs In Sacramento,   Eyefinity Jobs,   Computer Science Jobs In Sacramento

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting  https://vspglobal.com/cms/careers/ General Summary Under minimal supervision, lead the development and delivery of products and/or services that are market-leading, and that maximize value for VSP Global and its customers Essential Functions Define overall product/service vision and strategy, and create business plans, Make recommendations to management and executive team, and communicate plans both internally and externally.   Effectively lead a cross-functional and/or cross LOB team to ensure successful delivery of product initiatives, including creating Product Requirements Documents, market positioning or strategy documents.  May act as a lead for Associate Product Managers or other team members.   Work with business partners and provide direction regarding market positioning, training and communications by public for assigned product portfolio.   Serve as central resource and decision maker for all assigned products and initiatives, and coordinate with business partners to address and resolve product and/or client specific issues and business rules.   Conduct ongoing market and portfolio evaluation to ensure products remain competitive and meet operational, financial and market success goals. Job Specifications Typically has the following skills or abilities:   Bachelor’s degree in Marketing, Business, Engineering or related field or equivalent work experience, graduate degree in business (MBA) is strongly desired.   Eight to Ten years of experience in product management, marketing or customer focused health care   Minimum of eight years of experience with project or program management and proven leadership skills   Demonstrated ability to analyze market research and financial information, evaluate profitability and identify trends   Demonstrated ability to handle broad, complex and unstructured tasks ranging from analytical to strategic in nature   Superior knowledge of product and/or service development methodologies   Highly skilled at managing products across operational divisions   Highly skilled at effectively accomplishing objectives through others via influencing, delegating and strong working relationships   Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization   Thorough understanding of business implications, project interdependencies and system interfaces   Proficient at facilitating meetings, and negotiating across all levels of the organization   Ability to regularly exercises discretion and independent judgment the in performance of his/her job duties. Working Conditions / Physical Demands The working environment is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.   The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.    We maintain a drug-free workplace and perform pre-employment substance abuse testing. Nearest Major Market:  Sacramento  Job Segment:  Ophthalmic, Manager, Program Manager, Marketing Manager, Marketing, Healthcare, Management Apply now   Find Similar Jobs: VSP Vision Care Jobs,   Manufacturing & Production Jobs,   Manager Jobs In Sacramento,   Management Jobs In Sacramento,   Corporate Jobs

Location:   Rancho Cordova, CA, US, 95670 VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting  https://vspglobal.com/cms/careers/ General Summary With general supervision, ensure accurate, timely and efficient customer support.  Respond to customer inquiries in a manner that supports the achievement of VSP Global’s goals. Essential Functions Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email   Contingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures Online purchasing & e-Commerce knowledge Internet knowledge Payment processing/payment collections Eligibility verification Order Status, Shipping Status, and Stock Availability Accurate completion of necessary documentation, letters, and forms processing Quality Assurance testing for company software   Research and resolve issues/complaints and determine appropriate resolution(s)   Solves problems and assists with issues that may not fit the “cookie-cutter” solution   Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions   Identify customer trends and communicate to appropriate business partners, leaders and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization wide impacts   Effectively maintains specific line of business Customer Service standards and support level standards   Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customers inquiries   Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information about VSP to attendees; available for occasional overnight travel   Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders   Contingent on the LOB, may be the first point of contact for Sales Representatives, not related to customer orders   Job Specifications Typically has the following skills or abilities:   High School Diploma or GED required   One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries   Available to work any shift, including weekends, holidays, and/or overnight   Demonstrated internet knowledge and understanding of basic internet browser settings   Demonstrated ability to work with multiple software programs, simultaneously   Working knowledge of MS Office package   Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires   Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made   Excellent interpersonal and rapport building skills   Ability to ask appropriate and relevant questions to identify customer needs   Proven problem solving, negotiations, and decision-making skills   Ability to use appropriate discretion and judgment in applying customer/call handling guidelines   Ability to listen, process transactions and interact with customers simultaneously in a fast paced environment   If this position acts as a third party administrator (TPA) for processing payments, then candidates will be subject to a credit check Preferred Skills FRENCH BILINGUAL   Strong verbal and written communication skills   Customer Service experience and ability to multi-task   Proficient with Microsoft Excel and Word   Working Conditions / Physical Demands The working environment is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.   The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.    We maintain a drug-free workplace and perform pre-employment substance abuse testing. Nearest Major Market:  Sacramento  Job Segment:  Telecom, Telecommunications, Ophthalmic, Retail Sales, Technology, Healthcare, Customer Service, Retail Apply now   Find Similar Jobs: Testing Jobs In Sacramento,   Technology Jobs In Sacramento,   Marchon Jobs,   Customer Care Jobs,   Call Center Jobs In Sacramento