72 Management jobs

Victory Automotive Group   is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience. Victory Automotive Group   is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process. By continuing with this job application, you will be asked to answer job-specific questions. Please note that the questions contained in this job posting are our sole intellectual property. Upon receipt of your responses, we will evaluate your submission. If selected for a personal interview, you will receive an email/text with scheduling instructions. Thank You, The Hiring Manager SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders .   JOB DESCRIPTION VICTORY AUTOMOTIVE GROUP ***8 TENNESSEE, 2 NORTH CAROLINA AND OUR ALABAMA DEALERSHIPS*** The Automotive Service Manager (ASM) acts as the primary contact between the dealership and customer for all repair and maintenance services. He or she listens to and thoroughly understands a customer's service/repair needs, sets and manages the customer's expectations, and works closely with the service team in order to stay informed of the status of repairs and special orders. The primary goal of the ASM is to provide the highest level of customer satisfaction and maximize the sale of parts and service for the dealership. The ideal candidate has a high school diploma or GED, some post-secondary automotive training, and at least two years of dealer-level or large facility experience that includes some supervisory/management responsibilities. Certification by the National Institute for Automotive Service Excellence (ASE) is a plus. An unrestricted driver's license, a clean driving record, and a strong technical and customer service performance record are required. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service. RESPONSIBILITIES Ensures agreement from customer is in place before service begins and informs customer of estimated repair costs and times and accepted methods of payment Sells only required service and maintenance to customers and follows dealership service sales policy and procedures Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can’t be ready at the promised time, and obtains authorization from customers when repair estimates are revised Ensures that all completed repairs have gone through quality control and/or a road test Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB) Manages and oversees staff, which includes recruiting/hiring, evaluating, scheduling, terminating, etc. Ensures all service level targets are met or exceeded Ensures that required documentation is complete and is in compliance with regulations and standards Complies with and enforces all safety policies and procedures Attends all staff meetings, trainings, and educational classes as required Performs other duties as assigned QUALIFICATIONS High school diploma or GED preferred Post-secondary automotive training or equivalent work experience Two years of dealer-level or large facility experience preferred ASE certification (or is willing to obtain certification) Broad scope of automotive mechanical/electrical knowledge Experience in supervising and managing staff Neat, clean, and professional appearance Pleasant/friendly demeanor and an outgoing personality Highly professional and dependable Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress Excellent interpersonal skills to interact professionally with customers, vendors, and staff Basic computer and internet skills Unrestricted driver's license and clean driving record Able to drive both automatic and standard-transmission vehicles Reynolds and Reynolds experience a plus BENEFITS 401(k) with Company Match Direct Deposit Opportunity to Advance Competitive Pay Based on Experience Medical Benefits Paid Vacation Holidays Ongoing Training and Mentoring Professional Workplace Non Smoking Workplace Drug Free Workplace

SUMMARY Responsible for the architect and product vision of the credit and debit card portfolio for both SAFE’s consumer and commercial members, including development, participation, profitability, roll-out and testing to ensure overall contribution to organization. Conduct comparative analysis against competitors and provide strategic planning of payment product direction and features., vendor management, disclosure management, budgeting, promotions, and product marketing. Will manage and influence all aspects of card product lifecycles, including business and risk analysis.   Monitors and maintains existing portfolios by ensuring product offerings are competitive, current, member segment applicable, and meet member experience expectations. The Product Manager develops and implements strategic plans for the program and facilities close partnerships with internal and external partners. ESSENTIAL DUTIES AND RESPONSIBILITIES • Develop and execute a strategic payment product plan. Develop, maintain, and fully understand product descriptions, including how the products work from start to finish. • Research new and existing payment products. Monitor industry trends, including researching competitor practices and pricing.   • Develop annual plans and ongoing forecasts, including identification of variances and development of corrective tactics as they develop (across both short and longer-term horizons). • Understand cardholder lifecycle management, recommend and champion product development, product enhancements, product elimination, margin or retention improvement actions and additional new revenue opportunities. • Develop strategic promotional programs to increase card penetration, usage and that deliver the highest value to cardholders while maximizing program returns. • Demonstrate an ongoing awareness of competition strategies, knowledge of their product offerings, and pricing patterns. Recommend new products, promotions, and changes to ensure SAFE is competitive in keeping SAFE’s cards top of wallet and top of mind. • Develop portfolio and member base segmentation strategies to deliver the highest value to cardholders while maximizing marketing program returns. • Responsible for effective product communication and knowledge oversight of product features, benefits, and promotions to Credit Union staff. • Ensure product enhancement and new product development process is aligned with the member/industry needs, credit union philosophy, organizational resources and current strategies. • Leverage industry and credit union data, market research, key learnings, and best practices to add value and deliver relevant insights and recommendations. • Have command of the intricacies of each payment product line, and serve as the in-house expert on a number of product-related issues. • Foster relationships with third party providers that assist SAFE in delivering best in class solutions and results as well as ensure optimum customer service, quality, accuracy and responsiveness. • Work with all levels of management in product development, as well as collaborate with internal departments on evaluation, implementation launch, and ongoing servicing. • Serve as lead contact for compliance functions as related to card specific compliance requirements.   • Other duties as assigned. SUPERVISORY RESPONSIBILITIES • Write and conduct quarterly and annual performance evaluations, including setting short and long term goals as well as defining any required training and development plans. Coach and counsel subordinates, give positive reinforcement, recognize and reward staff when warranted. Perform disciplinary actions when applicable. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Knowledge of the financial services industry • In depth knowledge of card payment industry • Knowledge of Credit, Debit, ATM, Gift, and Prepaid card functions, Visa and other non-Visa networks • Knowledge of and ability to analyze major network interchange structure and processing • Knowledge of CO-OP’s Shared Branching processing and ATM network • Comprehensive knowledge of federal and state regulations, Credit Union policies, and Visa rules • Customer service orientation • Time management and prioritization • Ability to read and interpret card related disclosures • Ability to read, interpret, and write routine reports, correspondence, and procedure manuals • Ability to speak effectively before groups of customers, employees, and senior management   • Ability to perform root cause analysis   • Knowledge of Project Management methodologies • Knowledge of financial institution risk assessment, risk mitigation, and internal control practices • Ability to multi-task, set priorities, and execute action plans in order to meet organization goals and deadlines EDUCATION AND/OR EXPERIENCE Bachelor's degree (B. A.) from four-year college or university Five (5) years financial institution experience Three (3) years card product management experience (card operations experience ok) An equivalent combination of education and experience may be considered. OTHER SKILLS AND ABILITIES • Is committed to developing professionally, attends professional conferences, focuses on best practices, values cutting-edge practices and approaches; takes advantage of a variety of learning activities, introduces newly gained knowledge and skills on the job. • Shows ability to plan, schedule, direct work of self and others; balances task requirements and individual abilities; organizes materials to accomplish tasks, sets challenging yet achievable goals for self and others. • Communicates a vision and inspires motivation; engages with others (direct-reports and peers) in a team process to solve problems; works to find win/win resolution of differences; is aware of how management style impacts staff productivity and development; modifies leadership style to meet situational requirements; helps team stay focused on major goals while managing within a context of multiple directives. • Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create client/customer solutions. Technical/professional expertise is demonstrated through problem solving, applying professional judgment, and competent performance. • Sets high standard and well-defined, realistic goals for one’s self; displays a high level of effort and commitment towards completing assignments in a timely manner, works with minimal supervision; is motivated to achieve. • Takes action without being asked or required to; achieves goals beyond job requirements; being proactive; taking prompt action to accomplish objectives. • Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral, and listening skills. • Excellent planning, interpersonal, influencing, and problem solving skills are required • Must have demonstrated ability to motivate people & find common ground to achieve objectives • The ability to develop and forecast budgets for current and future years. • Superior verbal and written communication skills, including ability to tailor communications based on audience • Strong understanding of financial products and services, digital transformation and emerging technologies preferred. • Ability to act quickly and triage in a crisis situation to make decisions and keep key constituents informed of the situation • Organize and execute work to goals and end dates; demonstrates a sense of urgency around problems • Excellent relationship management skills • Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment • Promoting effective coordination between work groups • Proven track record of building influential relationships with internal customers; ability to influence across departmental lines without direct authority • Ability to think strategically and identify and understand business needs and translate into strategic direction, plans and solutions • Monitors and checks work to meet quality standards; demonstrates a high level of care and thoroughness checks work to ensure completeness and accuracy. • Experience working with IT groups to create technical solutions for business needs. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Reporting to the Manager of Global Cloud Engineering, the Senior Engineer will provide solution engineering support for Linux, Solaris and AIX Server Build Automation and Server Infrastructure in our Global Data Centers.   Solutions will be collaboratively developed with, but not limited to, our infrastructure engineers and architects, Application Development, database teams and industry partners.  Additionally, Tier 3 engineering on-call support will be provided for the Franklin Templeton Operations organization for the same infrastructure environment.    Primary disciplines the Senior Engineer will be responsible for include Linux and Solaris deployments, server automation builds across the global landscape, process automation, scripting, and Cisco UCS infrastructure design and engineering. Secondary disciplines will include cross-platform server engineering for Microsoft Windows. Specific Responsibilities: Engineering and lifecycle planning support for RHEL 6/7 and Solaris 10/11/12 Automated provisioning of Linux/Solaris servers with BMC BSA (Bladelogic Server Automation) including OS, Storage, Networking automation Process owner for Cisco UCS server infrastructure supporting system lifecycle management Solutions will include addressing project technical requirements, building technical solution documents/diagrams, financial cost considerations, transitions to operational processes and Operational runbook turnover Efficiently fulfill customer and business demand by partnering with Architects, Operations and other stakeholders to  design, communicate and implement Strategies, Technology Roadmaps, Standards, Processes and Services Partner with Global Information Security to develop server and OS configuration standards that deliver security capabilities which ensure security, audit and regulatory compliance requirements Provide Capacity Planning and Performance Management for the assigned environments and integrate/execute with infrastructure capacity planning processes Stay abreast of new and emerging technologies and processes Independently and as a team member, lead, influence and mentor technical concepts/methods and associated engineering lifecycle processes.  Make and influence technical decisions Mentor junior team members and support teams to enhance their skills and abilities Partner with Operations to establish criteria and execution to ensure proper transition from Engineering to Operational areas for project/technology delivery and production support Contribute to and/or lead the triage and resolution of escalated, complex problems to ensure timely restoration or quality of service

Focus: FTT – Global Information Security You will report to the Manager of Global Information Security, the Manager of Security Risk and Awareness will provide team oversight and global responsibility for the Security Risk and Awareness Program, including Awareness Roundtables and Training, Simulated Phishing and education, as well as vulnerability assessment trend analysis and reporting.  You will lead security initiatives including business engagements and eGRC maturity.  You will develop and lead a high-performing team of 6+ Security Analysts resolving more complex issues while exercising independent judgment.  This role also provides leadership and manages the planning and delivery of Security Projects and Initiatives. Collaborates with cross-functional leadership in the business and technology to plan for and manage short to mid-term objectives, and provides input into strategy for the department. Responsibilities include: Scope of Day-to-Day Management (People, Impact & Accountability): Manages day-to-day activities for a team of individual contributors - May provide input to strategy/roadmap for the department - Utilizes depth of knowledge to provide guidance and direction to the team - Collaborates with cross-functional leadership to ensure day-to-day needs are met. Product, Operational Management, and Service Delivery: Works with a team, under the direction of leadership, to identify opportunities for and potential barriers to process and/or product improvement within area of accountability, and may make recommendations accordingly - May manage initiatives and/or security projects. Communication/Leadership:  Communicates effectively through various outlets.  Ability to present to large groups on video and in person. Ability to speak comfortably with Leadership on a daily basis. Talent Management: Leads and provides recommendations on the hiring of (internal and external) individual contributors - Provides ongoing feedback to support staff development and performance - Motivates and engages individuals and team. Actively applies project management principals, skills, experience and best practices. Contributes subject matter expertise in assigned area as the lead. Creates project proposals, design documents, and extensive documentation.  Communicates globally cross functionally in business terms, not technology terms.  Negotiates cross-functionally as necessary. Understands and anticipates barriers and proactively coordinates and/or collaborates with assigned resources and key stakeholders.   Analyzes and makes recommendations to increase efficiency, compatibil, ty and improvement of workflow the organization. Establish metrics and measurements demonstrating program effectiveness. Stay abreast of new and emerging technologies, threats and processes. Make and influence technical and business decisions Recruit, develop and mentor a team of talented, highly motivated staff Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery For immediate consideration, forward your resume to Randy Danielian at randy.danielian@franklintempleton.com

Responsibilities include: Provides input to routine & exceptional decisions regarding processes / systems issues, utilizing depth of knowledge/technical expertise to provide guidance and direction to teams. Escalates where manager input required. Ensure that all daily work is performed in accordance with department policy and procedural guidelines.  Ensure that daily NAVs are completed accurately and timely by the team.  Supervises day-to-day activities for the team, and ensure timely completion and accurate dissemination of information. Ensure that all periodic tasks are completed accurately, reviewed and provided to appropriate parties as necessary by required deadlines. Review of KPIs (key performance indicators) and or MORs (management operating reports) as per department requirements Acknowledge requests and liaise with Investment Accounting to ensure external and internal audit requests are completed timely and identified issues are resolved for applicable funds.  Liaise with all key stakeholders that rely on Investment Accounting Services hand-offs Review and ensure all Investment Accounting Services policy and procedure documentations are updated as required. Attend meetings with business partners and projects as required Support the Manager in recruitment initiatives, including conducting interviews and carrying out inductions where appropriate Support the Manager in ensuring that the Performance Management process is completed by conducting staff appraisals and ensuring timely feedback is provided to staff. Provides ongoing feedback to support staff development and performance. Works with manager to identify high potential and top performing staff and makes plans to stretch/develop these individuals further.   Liaise with HR where appropriate on staff related issues ensuring employee policies and procedures are adhered to. Support the Manager to ensuring team has Training & Competency criteria and T & C is captured in yearly IPPs. Works with team, under direction of leadership, to identify opportunities for and potential barriers to process and/or product improvement within area of accountability, and may make recommendations accordingly. Suggest improvements to departmental workflows, review internal policies and procedures and update as required. Leverage and adopt global best practice where feasible. Coordinate and facilitate Investment Accounting Services projects by creating and maintaining project status communications Provide leadership, expertise and technical support in the completion of departmental projects. Is aware of operational risks for own department, understands and implements the use of key controls, including the enforcement of departmental policies/procedures. Understands the impact of operational risk upstream and downstream. Contributes suggestions to improve control environment and manage risks. Represents department in cross department projects as subject matter expert, identifying issues and solutions. May lead department level projects.

Responsibilities include:  Liaison between business groups, technical/development teams and key stakeholders all of which are kept abreast of all project progress and issues. Assess meeting requirements in advance (agendas, scheduling meetings, prepare and distribution of minutes) and following up on meeting action items.  Tracks the status of various GPS projects/initiatives to ensure timely decisions are projects/initiatives of changing circumstances and resource availability, coordinates with different business units, prepares project documentation, project plans, project presentations and reports for senior management.  Serves as a backup for internal project teams and ensure that projects are on schedule and the deliverables are met. Efficiently and accurately performs monitoring and analysis functions for the various projects.  Tracks the status of various projects to ensure timelines and deliverables are met Produces and distributes project documentation and project plans Assist in the resolution of various product and project related issues that arise Provide project support to the Senior Manager Performs monitoring and analysis functions for the various projects Serves as a backup contact for internal project teams as designated Assesses meeting requirements in advance which includes agendas, meeting rooms, teleconferencing, and distributing meeting minutes Works with GPS colleagues and business partners, coordinate the development and management of the annual global product pipeline and contingency planning process inclusive of managing the database, quarterly and ad-hoc reporting and ensuring the accuracy of the pipeline information throughout the year. Participate in analysis and interpretation of product strategy findings within the product pipeline development framework.  Participate in leveraging resources of Finance, Sales, Legal, Marketing, Fund Administration and other relevant departments to maximize the impact of Global Product Strategy efforts. Possess a clear understanding of the needs and characteristics of various target audiences, including key distinctions between distribution channels and product vehicles.  Coordinate and maintain the annual product pipeline planning process and calendar Works with Product Development and Implementation teams to ensure the product pipeline database is accurate and up to date throughout the year Produces annual and quarterly global product pipeline reports and metrics Assist in the preparation and development of the annual product pipeline presentation to the Executive Committee Prepare other special and ad hoc reports and presentations as required Contribute ideas and assist in the development of creative content for product strategy communication materials and presentations Build PowerPoint presentation production for product strategy and division’s executive Develop quarterly presentations (strategic messages, themes, and metrics) on division’s achievements which are delivered to executive and senior leaders Deliver information to business partners and GPS colleagues in an efficient and user-friendly fashion by creating engaging content as well as contributing ideas to designing content

Responsibilities include: Budget & Expense Management Timely issuance of recurring US Advisory Services (USAS) business unit reporting and commentary/highlight trends to senior management team and other governance teams, including Budget Dashboards and MOR talking points. Timely reporting for Global Marketing Services (GMS) and Global Product Strategy (GPS) to also include Budget Dashboards, MOR talking points, and Market Data Service Schedules. Monitor and evaluate USAS, GMS and GPS budgets to actual performance. Provide monthly variance and trend reporting to division heads and their direct reports. Assist in the preparation of the annual budgets, quarterly contingency funding materials and monthly LOB transfer requests for USAS, GMS, and GPS. Expense performance metric and sales channel reporting. Preparation of the 529 Quarterly budget reports. Business Planning Track and report on strategic business initiatives for USAS. Assist with the development of the USAS commitment pack process and other business plans by working with senior management. Assist with the management of the annual IPP process as it pertains to senior management and external sales. Identify and analyze key performance metrics and trends for reporting purposes. Cost Allocations Ensure cost allocation methodologies for USAS, GMS and GPS are current.  Host regular discussions with senior leaders to ensure percentages are up to date.  Submit any necessary revisions. Lead TCO quarterly refresh USAS, GMS and GPS. Teamwork and Business Partnership across USAS, GMS & GPS Live out the corporate values, including building relationships and working with integrity. Work proactively within our team and with other teams and departments. Actively support business leads and department heads in offering support and guidance.  Serve as an excellent business partner in serving the needs of others in understanding the cost allocation and profitability of NAAS and GAS. Establish, implement and maintain best practices related to the expense, budget, and cost allocation processes.

Eskaton Community -   Eskaton Village Carmichael Eskaton offers excellent health benefits for Full Time employees. Our PPO health plan provides medical, dental, Rx, and vision coverage effective the first of the month, following 60 days of employment. Eskaton Village Carmichael – 1 Full Time Exempt Position – Days The Director of Resident Services is responsible for the delivery of social services, wellness and fitness services, activity services and transportation services in Independent Living (ILU) at the Eskaton Village Carmichael. The position also manages the Helping Hands Program, all campus volunteer programs and is responsible for managing Eskaton Village Carmichael’s contributions to Eskaton’s Social Accountability Program. This position also coordinates/manages on-campus presence of private caregivers. This is a summary   – a complete job description will be available at time of interview.   Eskaton is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

Eskaton offers excellent health benefits for Full Time employees. Our PPO health plan provides medical, dental, Rx, and vision coverage effective the first of the month, following 60 days of employment. Eskaton Administrative Center – 1 Full Time Exempt Position – Days If you can sit down with a blank slate and create crazy, unique ads that evoke emotions and persuade people to take action, then please   send your CV with cover letter and two sample advertisements that you created   to   kim.rhinehelder@eskaton.org .   The candidate will work closely with a team of “creatives” to generate compelling ads for individual Eskaton Communities and specific business lines. This position requires a   collaborative spirit   to work closely with the entire team to integrate all mediums representing a comprehensive Communications Department. Eskaton, nominated as one of the best places to work sponsored by the Sacramento Business Journal is a community-based nonprofit organization serving seniors. Celebrating 50 years in the region, we believe our employees are our number one asset as evidenced by our retention rate.  If you are looking for meaningful work with a company that   values its employees and believes that laughter is healthy , then this opportunity is perfect for you. This is a summary   – a complete job description will be available at time of interview. An On Call position does not qualify for benefits.   Eskaton is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

Summary     Responsible for making sushi and other offerings in compliance with recipes and standards at Chang Shou, while delivering an exceptional guest experience.                                            Essential Duties and Responsibilities include the following. Other duties may be assigned. Responsible for production, ordering and receiving, merchandising, controlling inventory sanitation, and safety within the department;   Daily preparation work in the department, filleting fish, and preparing sushi to fill sushi case and customer orders.   Assist with menu planning and development including creativity and experimentation with new trends and menu ideas and recipes for sushi.   Ensure compliance with heath department and weights and measures requirements; and in maintaining a high degree of cleanliness throughout preparation area.   Maintains kitchen, cooking areas, sushi counters, neta cases, kitchen equipment, knives and food storage areas clean, sanitary and organized.   Reports any kitchen/sushi equipment or maintenance issues to the manager on duty (MOD).   Presents a clean and neat appearance and uses a courteous manner with all guests.   Check the quantity and quality of received products.   Collaborate with other personnel to plan and develop recipes or menus, taking into account such factors as seasonal availability of ingredients or the likely number of customers.   Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food.   Monitor sanitation practices to ensure that employees follow standards and regulations.   Order or requisition food or other supplies needed to ensure efficient operation.   Supervise or coordinate activities of cooks or workers engaged in food preparation.   Demonstrate new cooking techniques or equipment to staff. Estimate amounts and costs of required supplies, such as food and ingredients.      Follow R.I.C.H. standards.   Supervisory Responsibilities                                                Manages 3-5 subordinate supervisors who supervise a total of 3-5 employees in the Chang Shou. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises 3-5 non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.                                                 Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education and/or Experience                                             Minimum five years related experience and/or training; or equivalent combination of experience and education. Prior experience in making nigiri and maki, tempura, udon, and Ramen, and in cutting sashimi. Sushi chefs are required to have: knowledge of and ability to prepare stocks, soups, mother sauces, all varieties of meat including veal, pork, beef, lamb, poultry, game and seafood; complete understanding of kitchen operations; demonstrated organizational skills, budgeting experience, and full understanding of financials. Must have basic computer skills and knowledge of Microsoft Office applications including Excel and Word.   Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.                                                       Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.                                                Reasoning Ability                                                     Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations.                                     Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 50 pounds.     Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is regularly exposed to fumes or airborne particles. The employee is occasionally exposed to moving mechanical parts; high, precarious places; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud.

Summary Manage by shift, the daily operations of Culinary in restaurant. To observe cooking Staff and assist when necessary to insure all food product is prepared according to standard. To work with front of the house management to insure smooth operations and high quality guest service.                                                Essential Duties and Responsibilities include the following. Other duties may be assigned.   Promote Cache Creek Casino Resort in a positive manner.   Manage by shift Culinary Staff in restaurant.   Coach and counsel staff as required.   Execute menu as prescribes by recipe standards.   Manage portion control and FIFO of all food product.   Requisition from I.P. system all food product to restaurant inventory and maintain clean storage areas.   Expedite line and observe plates leaving kitchen.   Assist in smooth operation of FOH by communicating all important culinary information regarding specials, 86'ed items, changes or substitutions.   Supervisory Responsibilities Directly supervises 12-15 employees in the Kitchen. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.  The requirements listed below are representative of the knowledge, skill, and/or ability required.   Education and/or Experience High School diploma required. One to two years of Culinary school or ACF approved apprenticeship program. One to two years in a quality oriented restaurant or multi outlet as Lead Cook or Sous Chef. One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.   Age Requirement Must be at least 21 years of age.   Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.   Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.   Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.   Certificates, Licenses, Registrations Cache Creek Casino Tribal Gaming License. Sanitation Certificate   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations.   While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock and second hand tobacco smoke. The noise level in the work environment is usually loud.

  SUMMARY Responsible for implementing all tasks and assignments as directed by the Slot Tech Shift Manager and/or the Slot Director. Works in coordination with the Slot Shift Manager to insure maximum customer service at all times as well as reporting any unusual problems or situations to the Slot Tech Shift Manager and/or Slot Director.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Insures compliance of all policies and procedures implemented by the Slot Department and the Company. Provides evaluations/disciplinary actions to shift employees as needed. Maintains the highest professional standards at all times and by example insures all shift employees do the same.   SUPERVISORY RESPONSIBILITIES Directly supervises 5 to 8 employees.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.   QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.   EDUCATION and/or EXPERIENCE Minimum of two years experience as a Slot Technician. Minimum of one year Supervisor experience.   AGE REQUIREMENTS  Must be at least 21 years of age.   LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.   MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.   REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.   CERTIFICATES, LICENSES, REGISTRATIONS Cache Creek Casino Resort Tribal Gaming License.   PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move more than 10 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.   WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.   While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, risk of electrical shock, and second hand tobacco smoke.  The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals; and outside weather conditions.  The noise level in the work environment is usually loud.

Job Summary : Assists the Facilities & EVS Manager with the overall day-to-day operations of a diverse work force in the Environmental Services Department.  Ensures cleanliness of casino areas through teamwork. Supervises the shift operations of EVS Heavy Duty Cleaners.  Inspects individual employee performance against company standards Enters work records appropriately and contributes to the appraisals and development plans of EVS teammates. Qualifications :  Minimum two years supervisor or lead experience in EVS/Housekeeping, or related field preferred.  Experience supervising large work teams a plus.  Must possess strong people skills and problem solving ability.  Knowledge in computer operation is essential.  Must have a strong understanding and working knowledge of cleaning chemicals, cleaning techniques, and cleaning equipment.  Knowledge of HAZZ, COMM and BBP is essential.   Must be able to converse, read, and write English.  Must have flexible schedule and be able to work any day/any hours.  Must be able to get along well with others and work as a team.  Must present a well-groomed appearance.  Essential Job Functions: Responsible for interviewing, training, and selecting employees for the department Supervises all cleaning operations and department personnel during assigned shifts.  Supervises the cleaning and follow up of facilities and equipment.  Contributes and assist in the evaluation of employee performance reviews.  Provides and administer all new hire training.  Responsible for scheduling, disciplinary actions, payroll and inventory and purchasing procedures.  Accountable for follow-through with department walk-thru, special cleaning projects and the maintaining of department cleanliness standards.   Respond to and handle employee complaints (grievances) in a timely and efficient manner. Responsible for planning, supervising and monitoring the work of the team members in assigned area(s). Maintains and controls department inventory, i.e.; paper goods, chemicals, equipment. Maintains daily shift log indicating, but not limited to, employee incidents, irregularities that may arise and information necessary to the successful conduct of subsequent shifts Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required Physical, Mental & Environmental Demands:           Must be able to lift 50lbs. Must be able to maneuver in and around casino and public areas.  Must be able to perform the physical duties of line employees in emergencies.  Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.  Must be able to speak distinctly and persuasively to others.  Must be able to respond to visual and aural cues.  Must be able to tolerate areas containing second hand smoke. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Provide administrative and secretarial support to the Managers in the Facilities and EVS department. Keeps accurate records of all maintenance logs, accounts, orders and inventory records. Performs other related duties as assigned.  Qualifications :  High school graduate required.  0-2 years administrative or secretarial experience required. Must be able to type 60 wpm.  Must possess strong computer skills to include Microsoft Word, Excel, PowerPoint, and Outlook. Must possess strong communication skills.  Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Essential Job Functions: Prepares and types correspondence, forms, reports, charts and graphs.  Ensures competency of work from the standpoint of grammar, composition and format.  Sets up and maintains all files and records, as required.  Places, accepts and screens telephone calls and refers calls to others as appropriate.  Receives, opens and distributes incoming mail and documents.  Performs duties as assigned, always presenting oneself as a credit to Harrah’s and encouraging others to do the same.  Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervisor Complete daily Purchase Orders Online parts/service ordering Phone parts/service ordering Track daily departmental expenditures Track and report Utility consumption spend and data Report Utility spend data to corporate Scan and report Electrical data to third party tracking entity Update and manage CG metric tracking sheet Hotsos (work order system) administrator Track and dispatch Hotsos call to appropriate mechanics Liaison with parts and supply warehouses Track/receive deliveries Manage tool and truck check out log Assist other departments with administrative duties as requested Correlate and track receipts and invoices Manage CG audit process- track/communicate results Inventory, manage and check out all Facilities parts, supplies and materials Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required.  Physical, Mental & Environmental Demands:           Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.  Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine and photo copier.  Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English.  Must be able to respond to visual and aural cues. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Oversees the operations and personnel of the Facilities Department. Delegates work assignments for all shifts. Qualifications :  College degree preferred. Five years experience in casino and hotel building maintenance and customer service required.  Ability to work with internal management and staff, as well as, outside support to develop and maintain a continuing atmosphere of peak guest and employee comfort and safety.  Must be proficient with Microsoft Office Suites. Excellent interpersonal, customer service, communication, team building and problem-solving skills are required.  Must be able to handle demanding situations and be willing to work any shift and long hours when necessary. Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance. Essential Job Functions: Manages facilities supervisor and department personnel in the daily maintenance and repairs of the property. Responsible for cleanliness, upkeep and maintenance of all buildings and grounds.  Ensures all areas are well maintained via preventative maintenance programs, project coordination, responding to issues quickly and effective managing of work flow. Communicates the coordination of duties, scheduling, capital projects and safety issues. Ensures compliance with company, local, state and federal policies, laws and codes applicable to building maintenance and construction. Directs preparation of budgets for yearly department expenditures, capital expenditures on equipment, repairs, building repairs, construction and design projects. Responsible for setting and maintaining the budget for EVS.  Delivers budgeted financial results while executing the property’s highest standards of operation. Works with construction managers in the completion of all construction projects. Works with architects and designers on the planning and permitting of all projects. Investigates, researches and interviews vendors for items and services. Oversees emergency situations, i.e. power outages, alarms, flooding. Develops policies and guidelines pertinent to areas of responsibilities. Maintains emergency procedures and equipment.     Monitors equipment, utilities, consumption and performance of employees.  Develops and implement energy conservation and awareness programs and ensure compliance with all safety standards. Oversees purchasing and inventory procedures.   Other duties as assigned. Physical, Mental & Environmental Demands: Must be able to work independently. Must be able to respond to calmly and make rational decisions, when handling guest and employee conflicts. Must be able to maneuver throughout all areas of the property, including ability to lift up to 75 lbs.; and, the ability to push, pull, reach, bend, twist, stoop, climb up and down stairs and ladders. Must be fluent and literate in English. Must be able to operate hand tools, power tools and equipment. Must be able to tolerate areas containing second hand smoke, dust, loud noises and bright lights. Certificates, Licenses, Registrations: Must possess all work cards in accordance with local and state regulations. Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.  Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Develops, implements, manages and coordinates the development of mid and premium level players programs by performing the following duties personally or through team members.  Ensures the growth of gaming revenues through flawless execution of all the functions performed in the Casino Hosts department.  Qualifications : Experience of 3 to 5 years in the gaming industry, with at least 3 years managerial or supervisory experience in Casino Marketing or Player Development.  Proven track record in growing, developing and increasing the profitability of high-end customers.  College degree in Marketing, Business Administration or related field preferred.   Must possess excellent communications skills, particularly those skills needed to resolve complaints from dissatisfied and upset guests.  Must be able to manage multiple objectives and tasks simultaneously, and be able to continually assess and re-set priorities. Must be able to lead the team of Casino Hosts in achieving their financial and productivity goals. Must be able to get along with co-workers and work as a team.  Must present a well-groomed and professional appearance.  Must be able to work any day of the week and any shift. Essential Job Functions: Directs and coordinates the day-to-day activities of the Casino Hosts and Inside Sales team members. Assist in setting business and performance goals that grow VIP business. Hires and manages Casino Marketing team.  Develops personal relationships and manages staff to also develop personal relationships with premium players in both tables and slots, in all domestic markets and with sister properties within the Brand.  Monitors productivity and holds staff accountable. Works closely with Special Events and Direct Mail teams to maximize VIP visitation. Develops and maintains a customer database for premium players.  Coordinates programs, activities and the database with general marketing programs and systems.   Responsibility and accountability for the customer segment 400+ ADT including the growth, development and profitability of this segment of our customer base.  Delegates assignments to the most appropriate person by analyzing the requirements of the task and relating those to the capabilities of employees in order to accomplish tasks on time and within budget.  Meets individually with employees to discuss career goals, identifies skills needed to achieve goals and develops action plans to satisfy both.  Assists employees through development process by following-up on a regular basis and holding employees accountable to plan.  Cross-trains employees and prepares employees for next career opportunity. Conducts Performance Reviews. Makes or recommends wage increases and promotions. Handles employees' complaints or grievances Recommends disciplinary action or disciplines employees Monitors legal compliance with federal, state, and gaming laws Other duties as assigned  Physical, Mental & Environmental Demands: Must be able to maneuver in and around the entire casino and hotel area, particularly the gaming pit areas.  Must be able to respond calmly in crisis and demanding situations, particularly when situations involve customer or employee conflicts.  Must be able to speak, read, write and understand English.  Must be able to respond to visual and aural cues.  Must be able to work in a smoke-filled environment.  Must be able to converse over the telephone in situations where there is loud and disruptive background noise. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.   Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Owns all aspects of the strategic relationships with a specific group of VIP players for whom they direct account development, relationship building and service while on property.  Responsible for developing a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities.  Serves as the main point of contact for the property’s very best guests; exuding an exceptional motivation to serve while exhibiting a unique blend of gregariousness and graciousness. Must be an intuitive and creative problem solver who strives to delight guests, is committed to proactive service recovery and is skilled in social awareness.  The ideal candidate for this position will be resilient, tenacious, and have a passion for service in a customer facing role as well as the ability to develop relationships via the telephone.  To be best positioned to succeed, candidates should have a keen sense of personal ambition and the ability to engage both their customers and their team members to commit to action. Qualifications :  Three to five years of experience in casino/hotel, customer service, host or other account management experience required (Luxury service experience preferred). Ability to think independently in making decisions to maximize customer service experience and program profitability. Excellent interpersonal, communication, problem-solving and analytical skills required. Must have excellent customer service skills. Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.  Excellent networking abilities. Must have excellent oral and written communication skills. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Essential Job Functions: Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs. Builds loyalty among valued VIP customers by developing relationships and effectively utilizing marketing and upscale sales techniques. Maintains relationships with VIP guests through personal contact by phone and in person with the goal of maximizing gaming revenue goals as set by the management team. Spends a significant amount of time customer facing and participating in special events and social functions. Coordinates as needed with VIP Hospitality team to lead successful delivery of guest trip itineraries, leveraging partnerships throughout the property (with Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service. Establishes, coordinates, and leads both on and off-property VIP events. Issues customer comps and offers as necessary, within authorized program guidelines. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Other duties as assigned   Physical, Mental & Environmental Demands:           Must be able to maneuver to all areas of the casino. Physically able to stand/walk long periods of time. Must be alert and observant of your surroundings. Must be able to lift and carry up to 20 lbs. Must be able to bend, reach, kneel, twist and grip items. Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke Must be able to work at a fast pace, efficiently.  Must be able to respond to visual, olfactory and aural cues.   Must be able to operate in mentally and physically stressful situations. Must be able to work a flexible schedule including weekends, evenings and holidays. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Assists the casino administrator in all scheduling and administrative supervision for the casino. Qualifications :  High school diploma or general education degree.. Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Must demonstrate a high level of proficiency in the use of computer programs, specifically Word and Excel. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Essential Job Functions: Assists the Casino Administrator with the scheduling of all dealers and supervisors. Administer, maintain and file Paid Day Off requests for more than 600 employees. Administer Leaves of Absence requests and track progress. Answer telephones and give information to callers or route calls to appropriate official and place outgoing calls. At times operating in a stressful environment. Administer payroll; reconcile sign in sheets with Timeworks reports. Complete and submit discrepancy reports to payroll. Complete Dual Rate spreadsheets in a timely and accurate manner. Maintain and post toke report. Deal diplomatically and firmly with more than 600 employees. Administer all attendance records and advise Shift Managers accordingly when there are any problems. Assist the Casino Administrator on any special administrative assignments, such as in-house training, maintenance of card and dice room, or any project directed by the VP of Casino Operations. Perform other duties as assigned. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. Physical, Mental & Environmental Demands:           Must be able to lift up to 40 pounds.  Must be able to bend, reach, kneel, twist and grip items.  Must be able to respond calmly and handle many customer demands in a fast pace environment.   Responds to visual and aural cues.  Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Supervises for the operations of Slot Operations and Casino Beverage, placing special emphasis on guest service while securing casino assets. Monitoring the day to day operations ensuring compliance with federal, state, and gaming laws. Create a positive employee experience through motivation and coaching. Qualifications :  High school diploma required.  One-year casino experience required, preferably in slot operation.  Must possess strong supervisory and leadership skills.  Previous guest contact experience required.  Must possess a thorough understanding of slot floor operations.  Must have strong knowledge of the various internal written and verbal codes/abbreviations.  Must project professionalism and possess excellent verbal and written communication skills.  Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations and Beverage service is required.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance. Essential Job Functions: Responsible for supporting the VP of Marketing & Casino Operations in all departmental initiatives related hiring, training, and process/procedure development Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level. Responsible for monitoring staffing levels, bank/floor assignments daily and weekly schedules to include breaks. Directly responsible for training Slot, Beverage and Valet employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities. Monitors compliance with all established company, departmental and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations. Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.  Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills. Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules. Maintains security of all games, money, and employees. Takes advantage of opportunity to build long term relationships with customers. Routinely strives to build and maintain rapport with Guests and handles customer disputes, making every effort to achieve customer satisfaction.  Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate. Monitors the performance of all employees and provides training and coaching as necessary. Make recommendations to the Operations Manager to improve the efficiency of the department and build business. Builds a rapport and coordinates daily functions with support service departments. Acts as role model and always presents oneself as a credit to Harrah's and encourages others to do the same.  Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Conducts Performance Reviews Makes or recommends wage increases and promotions Provides for safety and security Handles employees' complaints or grievances Recommends disciplinary action or disciplines employees Plans work Supervises and monitors work Ensures departmental compliance with all regulatory, internal controls, policies and procedures. Supervises staff performance as pertains to department procedures, customer service and compliance with Indiana Gaming regulations. Verifies and reviews jackpot transactions. Complies with IRS and internal controls regarding payouts. Administers coaching and provides staff development. Leads staff in proper performance of duties. Assist patrons, investigates complaints and provides resolution. Ensures service equipment is handled safely and with reasonable care. Responsible for keeping current on staff and supervisory trainings to include: quality guest service, responsible gaming, safety and sanitation, and alcohol awareness. All other job duties as assigned  Physical, Mental & Environmental Demands:           Must be able to maneuver to all areas of the casino.  Must be able to lift up to 40 pounds.  Must be able to bend, reach, kneel, twist and grip items.  Must be able to walk and be on feet for long periods of time.  Must have a sense of urgency and keep up with fast paced business practices.  Must be able to work in stressful situations.  Must possess basic math skills.  Must be able to read, write, speak and understand English.  Must be able to respond to visual and aural cues. Must be able to tolerate areas containing second hand smoke, dust, loud noises and bright lights. Must be able to work a varied schedule including holidays, nights and weekends as needed  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

Job Summary : Supervises for the operations of Slot Operations, and Beverage placing special emphasis on guest service while securing casino assets. Monitoring the day to day operations ensuring compliance with federal, state, and gaming laws. Create a positive employee experience through motivation and coaching. Qualifications :  High school diploma required.  One-year casino experience required, preferably in slot operation.  Must possess strong supervisory and leadership skills.  Previous guest contact experience required.  Must possess a thorough understanding of slot floor operations.  Must have strong knowledge of the various internal written and verbal codes/abbreviations.  Must project professionalism and possess excellent verbal and written communication skills.  Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations and Beverage service is required.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance.  Essential Job Functions: Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level. Responsible for monitoring staffing levels, bank/floor assignments daily and weekly schedules to include breaks. Directly responsible for supervising the day to day operations of Slot, and Beverage employees, providing each with direction to provide best guest experience. Monitors compliance with all established company, departmental and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations. Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.  Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills. Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules. Takes advantage of opportunity to build long term relationships with customers. Routinely strives to build and maintain rapport with Guests and handles customer disputes, making every effort to achieve customer satisfaction.  Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate. Monitors the performance of all employees and provides training and coaching as necessary. Make recommendations to Leadership to improve the efficiency of the department and build business. Builds a rapport and coordinates daily functions with support service departments. Acts as role model and always presents oneself as a credit to Harrah's and encourages others to do the same.  Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Conducts Performance Reviews Makes or recommends wage increases and promotions Provides for safety and security Handles employees' complaints or grievances Recommends disciplinary action or disciplines employees Plans work Ensures departmental compliance with all regulatory, internal controls, policies and procedures. Supervises staff performance as pertains to department procedures, customer service and compliance with Indian Gaming regulations. Verifies and reviews jackpot transactions. Complies with IRS and internal controls regarding payouts. Administers coaching and provides staff development. Leads staff in proper performance of duties. Assist patrons, investigates complaints and provides resolution. Ensures service equipment is handled safely and with reasonable care. Responsible for keeping current on staff and supervisory trainings to include: quality guest service, responsible gaming, safety and sanitation, and alcohol awareness. Works a flexible schedule including weekends, evenings and holidays.  Works a reasonable amount of overtime when required. All other job duties as assigned  Physical, Mental & Environmental Demands:           Must be able to maneuver to all areas of the casino.  Must be able to lift up to 40 pounds.  Must be able to bend, reach, kneel, twist and grip items.  Must be able to walk and be on feet for long periods of time.  Must have a sense of urgency and keep up with fast paced business practices.  Must be able to work in stressful situations.  Must possess basic math skills.  Must be able to read, write, speak and understand English.  Must be able to respond to visual and aural cues. Must be able to tolerate areas containing second hand smoke, dust, loud noises and bright lights. Must be able to work a varied schedule including holidays, nights and weekends as needed.  Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes