73 Management jobs

Lewis Apartment Communities   is actively recruiting for a full-time, personable and responsible individual for the important position of NIGHT SERVICE MANAGER. This position would be located at our large, beautiful 222-unit apartment community Carmel at Woodcreek West in Roseville. Your days off would be Sunday/Monday.  This full-time  evening and night-time  hour positions ( 8-hour shifts typically between 5pm-3am ) would provide supervision of large apartment communities by enforcing rules and regulations in a positive, proactive manner. Parking enforcement, property patrols, minor maintenance repairs, and an overall "customer service-first approach" will be just part of these positions' responsibilities.  Qualifications:  Previous military, public safety or law enforcement experience highly preferred  Ability to handle stressful situations professionally  Ability to self-supervise and work independently  Valid CA drivers license and insurance required Working weekends is required Drugscreen & Background performed upon hire In addition to a competitive hourly salary, Lewis offers full medical and dental benefits, 401k savings plan with company match, apartment discounts, paid holidays, vacation time, educational reimbursement, continued training, advancement opportunities and more! Join the Lewis Group of Companies and you will be an important part of a winning team with a long history of successful apartment development and management. Our dedication to service is the key to a successful and rewarding future. This culture of both excellence and camaraderie is what makes Lewis a wonderful place to grow your career. Apply today!

Lewis Apartment Communities   currently seeks an experienced  Maintenance Supervisor   for one of its beautiful, dynamic apartment communities . This community is 330-units, located in Sacramento, CA.  The right candidate should have a strong  proven supervisory background   along with strong experience in all aspects of   general residential maintenance   including: Management of Maintenance and Grounds staff Strong all-around maintenance skills in the apartment industry Experience in carpentry, electrical, HVAC, plumbing, painting, and appliance (dishwashers, washers/dryers, etc) installation and repair Making ready units for new occupancy Interaction with community manager and staff Walking property with community manager Maintaining units of current residents Managing/negotiating with outside vendors Maintaining the leasing office and all recreation facilities Requires reliable transportation and valid driver’s licens e WHY JOIN US?  Lewis is a nationally-awarded and recognized, growing company with a strong history, a broad future, and a strong promote-from-within company culture.  Grow with us!  In addition to a COMPETITIVE annual salary, Lewis offers annual bonus potential, full medical and dental benefits plans, 401K savings plan with company match, apartment DISCOUNTS, paid holidays, vacation time, continued TRAINING and much MORE! To learn more about Lewis Apartment Communities, visit our websites at   www.lewiscareers   &   www.lewisapartments.com

Job DescriptionFPI Management is currently looking for an Assistant Community Director to join our team! OUR IDEAL CANDIDATE has a minimum of 2 years' of verifiable work experience in a similar Assistant Apartment Manager role. Is a dynamic leader, financial analysis genius, amazing marketing guru and super savvy with modern software applications. Must have a passion for customer service! MINIMUM REQUIREMENTS for consideration are: a High School diploma or equivalent, a valid driver's license, English language proficiency (read, speak and write), and the ability to pass a full background check and drug screening ( Note: As it relates to marijuana use, FPI will consider any applicable state law when dispositioning test results ). Why look at FPI for your next career step?   We are the 6th largest (2nd largest in Affordable communities) third-party property management company in the Nation, an industry leader, with over 700 properties (over 100,000 units) across 14 states under our management. We offer comprehensive compensation and benefits packages, on-going training and professional development, and plenty of growth opportunities. Come join Team FPI! Interested?  Click the Apply button above to learn more about this great opportunity to work with an industry leader! #WeAreTeamFPI EEO/EVerify Statements FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

Job DescriptionFPI Management is currently looking for an Assistant Manager to join our team! OUR IDEAL CANDIDATE has a minimum of 3 years' of verifiable work experience in a similar Assistant Apartment Manager role. Is a dynamic leader, financial analysis genius, amazing marketing guru and super savvy with modern software applications. Must have a passion for customer service! MINIMUM REQUIREMENTS for consideration are: a High School diploma or equivalent, a valid driver's license, English language proficiency (read, speak and write), and the ability to pass a full background check and drug screening ( Note: As it relates to marijuana use, FPI will consider any applicable state law when dispositioning test results ). Why look at FPI for your next career step?   We are the 6th largest (2nd largest in Affordable communities) third-party property management company in the Nation, an industry leader, with over 700 properties (over 100,000 units) across 14 states under our management. We offer comprehensive compensation and benefits packages, on-going training and professional development, and plenty of growth opportunities. Come join Team FPI! Interested?  Click the Apply button above to learn more about this great opportunity to work with an industry leader! #WeAreTeamFPI EEO/EVerify Statements FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

The Supervising Behavior Consultant utilizes discretion and independent judgment in carrying out job duties and goals of the organization.   The Supervising Behavior Consultant oversees multiple behavior consultants while they develop, deliver, and monitor individualized behavior programs of early intervention treatment for children with Autistic Spectrum Disorder (ASD) with the goal of a more effective and improved quality of life for each child.   The Supervising Behavior Consultant ensures appropriate collaboration is occurring between all members of the child’s educational team with emphasis on parent and care giver participation on a regular basis. They are responsible for the performance of their staff and each program’s overall progress. Essential Duties and Responsibilities: Supervises behavior consultants, lead paraprofessionals, and paraprofessionals. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include assessing the needs of consultants; providing ongoing feedback to consultants, lead paraprofessionals, and paraprofessionals; providing necessary input consultants require in order to provide quality individualized behavior programs; troubleshoots consultant’s weaknesses and provides one on one teaching to increase their knowledge and abilities; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Conducts meetings with consultant. Observes and oversees direct visits to client with and without consultant to ensure quality of program. Provides clients with on-site supervision in order to monitor therapy teams to insure client success. Continuously oversee consultants and child’s progress and troubleshoot to create the most effective treatment plan for the team. Serve as a member of IEP & PTM team and provide objectives, behavior intervention plans, and recommendations for comprehensive goals for their clients to be implemented at center and home. Monitor the consultant’s ability to follow curriculum, review the notebook, review data, and observe program implementation. Asses concerns and observations of consultants and care providers (i.e., teachers and/or parents), revise curriculum, interface with adjunctive service providers and other professionals, and also interface with representatives from schools and other agencies. Approves reports quarterly for quality content and professional language. Attends conferences and client home and/or school meetings. Maintain confidentiality of client Conducts parent training workshops.   Supervising Educational Consultant of Educational Services In addition to the above, the Supervising Educational Consultant will also: Participates in training workshops for schools; communicates regularly with district personnel; participates in the training of Paraprofessionals. Qualifications Other Competencies or Skills: LEADERSHIP Integrity Ability to be honest and has internal guiding principals that are not compromised. Treats others with respect. Represents AK philosophy. Represents self and company in a professional manner. Understands, adheres to, and implements all company policies and procedures. Ability to attend and be punctual to meetings. Communication Excellent communication skills including public speaking and writing skills and demonstrated ability to structure large amounts of information in a written document that is clear and easy to understand. Effective interpersonal communications with subordinates and peers. Ability to communicate information down to subordinates. Respond to emails and phone calls in a timely manner (within 48 hours when not on LOA or sooner if urgent). Direct all concerns/problems regarding staff to your supervisor. Communication that involves informing or seeking of approval should also be submitted to your supervisor. Relationships Ability to build positive business relationships with subordinates and peers through good interpersonal and group communication skills. Ability to build a strong team through the trust and respect of others. Maintain a positive attitude. Persuasion/Influence Ability to persuade or influence others to follow your lead. Adaptability Ability to be adaptable and flexible, embrace change and see it as an opportunity. Welcomes and applies feedback to improve performance. Accountability Every team member is 100% accountable to the team. Accept responsibility for your respective contributions to the failures and errors of the team. Refrain from assuming that he/she knows the intention of another member. Concentrate efforts on solutions and refrain from complaining, finger pointing, passing on of accountability. Ability to follow directions and to set and achieve goals. Notifies department director when there is a lack of progress or significant gains. Teamwork Ability to know how to build and nurture a team. Know when to be a leader and when to be a follower. Ability to handle team conflict. Ability to work collaboratively with others. Respect the opinions and positions of fellow team members. Allow others to speak freely and respectfully before commenting or responding. Coaching and Development Ability to encourage others to expand their capabilities and take on additional assignments. Ability to train others effectively. Decision-making Ability to wade through information, comprehend what’s relevant, make a well-considered decision, and take action based on that decision. Cognitive Attributes Intelligence, Basic Problem Solving Skills, Critical Thinking Skills, Creative Thinking Skills, Ability to Learn, Absorptive Capacity. Social Attributes Communication Skills, Social Awareness Skills, Social Judgment Skills, Persuasion and Negotiation Skills, Collaboration Skills, Team Building Skills, Relationship Building Skills, Behavioral Complexity - The ability to exhibit contrary or opposing behaviors (as appropriate or necessary) while still retaining some measure of integrity, credibility and direction. Multicultural Awareness and Sensitivity. Supervision: Prior supervisory experience is required. The Supervising Behavior Consultant is required to provide leadership, direction, and supervision to two or more behavior consultants, lead paraprofessionals, and paraprofessionals. Education and/or Experience: Minimum of a Master’s degree in a related field and BCBA certification.  A minimum of two years experience in related field and case experience with children with ASD and other development disabilities. Physical Demands: Ability to run, stand, sit, stoop, crawl, kneel, reach, push, and lift a child weighing 50 pounds; normal visual, vocal & hearing acuity; use of a computer; ability to travel via automobile. Background Checks and/or Licensing: Must be able to pass criminal background check; reference checks; provide a negative TB test; education verification; current driver’s license and proof of valid auto insurance. Other Requirements: Must have reliable means of transportation; availability to work a minimum of 40 hours per week; and have access to a computer with knowledge of internet, e-mail and Microsoft Office applications. BENEFITS INCLUDE:   *Center Based No Travel Required Company provided laptop *In Home Limited Travel Required.  Caseloads assigned by region. Company provided cell phone and laptop  Ability to work remote *All departments offer small caseloads *Annual CalABA conference (all travel and lodging included) *Continuing Education Available *Employer contributions toward medical, dental and vision *100% employer paid life / AD&D insurance policy with additional term life insurance available *100% employer paid Employee Assistance Program (EAP) *Medical and Dependent Care Flexible Spending Accounts *AFLAC (short term disability, hospital indemnity, critical illness and accident) *401k (discretionary match and profit sharing) *Service Award Recognition *Paid Time Off *Paid Sick Leave *Paid Holidays

MG Properties Group has been actively involved in the acquisition, development, rehabilitation and management of apartment properties since 1992. MG Properties Group manages over 55 apartment communities, which consists of over 17,000 apartment homes in California, Arizona, Nevada, Washington and Oregon with a total market value of over $2 billion ! Responsibilities Are you a skilled team-player ready to take on an exciting new challenge with our growing company? MG Properties is seeking an experienced Community Manager for a beautiful property in Citrus Heights, CA! This person will be responsible for building and training their team, marketing the property, overseeing and maintaining the budget, and all operational tasks to help the property thrive! Qualifications * Must have at least 2 years RECENT experience managing a fast-paced apartment community of over 150 units! * Supervisory/management experience a must! * Yardi experience preferred. * Team building and effective management skills a must! * Demonstrated operations skills including marketing, budgets, sales, etc. are required to make this position a success!   We offer a great working environment, competitive pay, comprehensive benefits, bonuses and rental discounts!

MG Properties Group has been actively involved in the acquisition, development, rehabilitation and management of apartment properties since 1992. MG Properties Group manages over 55 apartment communities, which consists of over 17,000 apartment homes in California, Arizona, Nevada, Washington and Oregon with a total market value of over $2 billion ! Responsibilities Looking for a new opportunity in your maintenance career? Join our company as we continue to grow and focus on training and enriching the lives of our employees! MG Properties Group is looking for an experienced  Maintenance Supervisor  to oversee all aspects of maintenance and repair at a community in Citrus Heights, CA! As a Maintenance Supervisor your duties will include, but are not limited to: * Diagnosing and performing or delegating minor and routine maintenance * Overseeing and inspecting work performed by maintenance staff * Managing system for handling resident service requests * Assisting manager in coordinating and directing the maintenance staff and scheduling of maintenance personnel * Conducting regularly scheduled safety meetings * Maintaining accurate records regarding preventive maintenance requests and expenditures * Coordinating or performing equipment maintenance and more! Qualifications *At least 2 years experience as a Maintenance Supervisor preferred! *Must have maintenance experience with at least 150 units! *Must have experience in all trades. *Must have HVAC certifications. *Must be a team player with a superior customer service attitude. *Must have valid driver's license and reliable transportation.   Competitive pay plus bonuses, rental discounts and a comprehensive benefits package!   We look forward to hearing from you!  

MG Properties Group has been actively involved in the acquisition, development, rehabilitation and management of apartment properties since 1992. MG Properties Group manages over 55 apartment communities, which consists of over 17,000 apartment homes in California, Arizona, Nevada, Washington and Oregon with a total market value of over $2 billion ! Responsibilities Want to be part of a dynamic team?? Then come grow with us!! We are looking for a dedicated, career-driven individual to join our team as an ASSISTANT MANAGER at a property in Elk Grove, CA! This person will maintain accurate resident records; oversee updates of rents, deposits, and application fees from residents; issue notices when necessary; oversee rent collections and deposits; conduct physical property inspections; answer incoming calls; greet prospective clients, show apartments and more.   Qualifications * Must have STRONG sales and bookkeeping skills! * Demonstrate good decision making & attention to detail! * Must have at least two years property management experience! * Must have strong computer and administrative skills! Yardi preferred.   DOE plus bonuses! Benefits! Rental discounts and more!!

MG Properties Group has been actively involved in the acquisition, development, rehabilitation and management of apartment properties since 1992. MG Properties Group manages over 55 apartment communities, which consists of over 17,000 apartment homes in California, Arizona, Nevada, Washington and Oregon with a total market value of over $2 billion ! Responsibilities Are you a skilled team-player ready to take on an exciting new challenge with our growing company? MG Properties is seeking an experienced Community Manager for a beautiful property in Elk Grove, CA! This person will be responsible for building and training their team, marketing the property, overseeing and maintaining the budget, and all operational tasks to help the property thrive! Qualifications * Must have at least 2 years RECENT experience managing a fast-paced apartment community of over 150 units! * Supervisory/management experience a must! * Yardi experience preferred. * Team building and effective management skills a must! * Demonstrated operations skills including marketing, budgets, sales, etc. are required to make this position a success!   We offer a great working environment, competitive pay, comprehensive benefits, bonuses and rental discounts!   We look forward to hearing from you!!

MG Properties Group has been actively involved in the acquisition, development, rehabilitation and management of apartment properties since 1992. MG Properties Group manages over 55 apartment communities, which consists of over 17,000 apartment homes in California, Arizona, Nevada, Washington and Oregon with a total market value of over $2 billion ! Responsibilities Want to be part of a dynamic team?? Then come grow with us!! We are looking for a dedicated, career-driven individual to join our team as an ASSISTANT MANAGER at a property in Citrus Heights, CA! This person will maintain accurate resident records; oversee updates of rents, deposits, and application fees from residents; issue notices when necessary; oversee rent collections and deposits; conduct physical property inspections; answer incoming calls; greet prospective clients, show apartments and more.   Qualifications * Must have STRONG sales and bookkeeping skills! * Demonstrate good decision making & attention to detail! * Must have at least two years property management experience! * Must have strong computer and administrative skills! Yardi preferred.   DOE plus bonuses! Benefits! Rental discounts and more!!

The Position This is a continuous filing exam. The next filing cut-offs are at   5:00 pm   on: 9/20/19, 12/20/19 Vacancies for this position are seasonal only. Under supervision, the Agricultural and Standards Program Aide provides assistance and support services related to the enforcement of agricultural or weights and measures laws and agricultural pest control.  Watch to Explore your career with purpose     Examples of Knowledge and Abilities Knowledge of Basic record keeping techniques Principles and practices of customer service Ability to Learn basic insects and plants related to the area of assignment Read maps and plot trap locations on maps Follow verbal and written directions Make simple explanations of policy, procedure, and law to the general public Keep records and prepare reports Read, write, and speak English at a level necessary for satisfactory job performance Employment Qualifications Minimum Qualifications There are no mandatory education or experience requirements. See Knowledge, Abilities and General Qualifications Sections. General Qualifications Driver's License:   A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Abilities:   Positions in this class require the incumbent to be able to: perform a wide variety of physical tasks such as standing for long periods of time; walking long distances; stooping; stretching; bending; climbing stairs; and lifting items weighing up to fifty (50) pounds differentiate between colors at a level necessary to identify various insects and weeds Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions:   Positions in this class require the incumbent to: work in all types of weather conditions travel in an assigned area work weekends, holidays, and non-routine hours Background/Criminal History:   The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. Probationary Period Positions in this class are temporary; there is no probationary period. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by   5:00 PM   on the posted cut-off date. Click   here   to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email   EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net   Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will   not   substitute for the information requested on the application.   SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note:   Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire   cannot   be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments   will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.   FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.   FREQUENTLY ASKED QUESTIONS Click   here   (Download PDF reader)   for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net

All applicants meeting the minimum requirements are welcome to apply.  At this time there are immediate vacancies for which various licensure is required. If you possess licensure in one or more of the fields directly below and meet the other minimum requirements, you are encouraged to apply. *Psychiatrist         *Psychologist       *Licensed Clinical Social Worker     *Marriage, Family and Child Counselor     *Registered Nurse      *Public Health Nurse One vacancy requires both a Registered Nurse and a Public Health Nurse license. Under direction, performs management, administrative and/or supervisory duties for contracted and/or county-operated health or mental health programs and services including, but not limited to, staff supervision, program development and implementation, program monitoring and evaluation, and program service coordination; and performs related duties as assigned. Examples of Knowledge and Abilities Knowledge of Theories, principles, goals and objectives of public health and mental health programs Principles, practices, funding sources, laws and regulations, and administrative requirements in the program area to which assigned Principles, practices and techniques of program planning, development and evaluations Principles and procedures of budget preparation and monitoring, including budgets involving grants, contracted services, and state and federal funding Principles and techniques of supervision and management Techniques of contract negotiations and monitoring Social, economic, cultural and other issues impacting program area Ability to Plan, organize, coordinate, supervise and evaluate complex program activities and diverse staff Apply principles and techniques to problems and issues Build coalitions among groups with differing needs and objectives Analyze and evaluate data and information, and make appropriate recommendations Establish and maintain effective working relationships with a variety of individuals and groups Communicate clearly and effectively, orally and in writing Represent the department and/or the County Maintain accurate records and files Employment Qualifications Minimum Qualifications    Any combination of education, training and experience likely to provide the required Knowledge and Abilities for this class as described. Typical ways include: Possession of a bachelor's or higher degree from an accredited college or university in a field relevant to the health or mental health program to which assigned; some positions in mental health may require a master's degree as specified in Special Requirements.   And  Three years of experience managing, coordinating and/or supervising health or mental health services relevant to the specialty option (Health or Mental Health) needed for program area to which assigned, and comparable to the duties of Senior Health Program Coordinator, Health Program Coordinator, or the Mental Health Program Coordinator. Note:   If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable.  Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note:   If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click   here   (Download PDF reader)   or speak to someone in our office before the cut-off date listed in this notice. Typing Certificate requirements can be found by clicking   here   (Download PDF reader)   or by obtaining the requirements from the Employment Services Division office. SPECIAL REQUIREMENTS Failure to obtain and/or maintain required licenses may be cause for disciplinary action in accordance with Civil Service rules. 1. a) Some positions in this class involve responsibility for management and supervision of direct patient care, and persons appointed to such positions may be required, in accordance with applicable federal and/or state regulations, to possess and maintain a current valid license issued by the State of California as a Psychiatrist; Psychologist; Licensed Clinical Social Worker; Marriage, Family and Child Counselor; Registered Nurse; or Public Health Nurse. b) The Director of Public Health Nursing is responsible for the professional nursing component of the County's public health nursing/field services program. The incumbent appointed to this position must, by State law, possess and maintain a current valid Registered Nurse license and meet the current State requirements for a Director of Public Health Nursing (California Code of Regulations, Title 17, and any other applicable laws and regulations in effect at the time of appointment). c) The Emergency Medical Services Program Coordinator must possess and maintain an Emergency Medical Technician I or higher certificate either at the time of appointment or within one year of appointment. 2. Persons appointed to positions in this class may be subject to a confidential criminal history check and fingerprinting. 3. Psychiatric health facilities such as the County's Mental Health Center are licensed and regulated by the California State Department of Mental Health; such regulations include staffing and personnel standards which may apply to some positions in this class and may supersede the above Minimum Qualifications.   Probationary Period   The probationary period for this classification is  twelve (12)   months.   Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by   5:00 PM   on the posted cut-off date. Click   here   to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net   Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will   not   substitute for the information requested on the application.   SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note:   Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.   Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire   cannot   be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate or Credentials Screening Panel exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments   will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.   FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.   FREQUENTLY ASKED QUESTIONS Click   here   (Download PDF reader)   for Frequently Asked Questions (FAQ's) For information regarding County jobs:   www.saccountyjobs.net Call (916) 874-5627 and you will be provided with a recorded message, accessible 24 hours a day.

SBM Management is currently looking to hire a   Product Manager   to join their team!  The Product Manager is a crucial position on the Agile SCRUM team and plays a key role in the success of the SBMinsite product. The Product Manager works closely with the development team, key stakeholders and directly with customers to understand the market needs. This person is responsible for conveying the market needs to the SCRUM team in the form of user stories. The Product Manager is also responsible for prioritizing the backlog based on business value and serving as the point person for the developers and QA members on the SCRUM team. The Product Manager participates in standard SCRUM ceremonies including stand-ups, backlog grooming, and sprint planning. The Product Manager is responsible for signing off on features to ensure they meet the agreed upon acceptance criteria and overall market need. Responsibilities Provides strategy and direction for the product Organizes and prioritizes product backlog Business interface on requirements and status Decides on release date for completed functionality Responsible for the profitability of the product (ROI) Involved daily in the sprint to provide clarifications Accepts or rejects work result throughout the sprint Presents scrum team accomplishments at sprint review Supervisory Responsibilities                                                       No direct supervisory responsibility. Specific projects may require interviewing, hiring, and training employees; planning, assigning, and directing work; and appraising performance. JOB REQUIREMENTS Bachelor's degree (B. A.) from four-year College or university; two or more years related experience and/or training; or equivalent combination of education and experience. Industry certifications strongly preferred.  Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public. To perform this job successfully, an individual should have a detailed knowledge of the Agile framework and Scrum, Product Management software; Spreadsheet software and Word Processing software. May be required to have a valid driver’s license and meet SBM Driver Approval requirements. Able to manage executive expectations and say no when appropriate.  Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching and training skills.  Ability and experience working in a fast paced environment.  Disciplined in source control and application versioning and must understand branching and merging methodologies. Available Shift:  Full Time

Overview SBM Management is searching for a   Safety Manager ! The Safety Manager p lans, directs, and implements organization safety program to ensure safe, healthy, and accident-free work environment by performing the following duties personally or through subordinate supervisors.   Responsibilities Plans and implements safety policies and procedures in compliance with local, state, and federal Occupational Safety and Health Administration (OSHA) rules and regulations. Plans and implements programs to train managers and employees in work site safety practices, fire prevention, and correct handling techniques for chemicals, toxins, equipment, and other materials. Prepares studies and analyses of industrial accident causes and hazards to health for use by company personnel and outside agencies Inspects organization facilities to detect existing or potential accident and health hazards, determines corrective or preventative measures where indicated, and follows up to ensure measures have been implemented. Provides information, signs, posters, barriers, and other materials to warn of potential and actual safety hazards and to prevent access to hazardous conditions Leads the investigation of accidents and injuries and cooperates in the preparation of material and evidence for organization use in hearings, lawsuits, and insurance investigations. Compiles and submits accident reports required by regulatory agencies. Oversees the administration of workers' compensation program, including working with the insurance carrier to reduce employee lost time Prepares and arranges safety exhibits and material for display, promotional work, industry conferences, and exhibitions. Represents the organization in community or industry safety groups and programs Maintains safety files and records Some travel may be required for this position. Qualifications Bachelor’s degree (B. A.) from four-year college or university; or four to ten years related experience and/or training; or equivalent combination of education and experience Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Bilingual in Spanish a plus Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software. Available Shift: Full time   Compensation: Depends on Experience

Food & Beverage  STEWA01465  Full time Sacramento Kings Sacramento, CA, USA The Role The Steward will report to the Manager for Training & Food Safety Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Food & Beverage  NONUN01346  Part time Sacramento Kings Sacramento, CA, USA The Role The Premium Services Supervisor position is responsible for supporting Suites, Clubs, and In-Seat operations for the Legends Premium Service department. Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creatin

SUMMARY Assumes responsibility and is accountable for customer retention and the profitability of each department in the dealership on behalf of the dealer. Fulfills responsibility through the use of sound business management practices. Plans, motivates, and coordinates the activities of the management team. ESSENTIAL DUTIES   include the following. Other duties may be assigned. Possesses outstanding product knowledge, and is able to coach and explain to others, the operations of Land Rover vehicles and their off-road capabilities: a "zealot “. Implements processes within the Centre in keeping with the "Land Rover Retail ., specifically, salary-based pay plans, cross-training for all employees, follow-up system processes, floor traffic tracking process, no-hassle sales process. Creates a viable Centre Business and Marketing plan.  Provides an accurate, timely monthly financial statement to LRNA, and strategically manages financial resources to maximize Centre profitability.  Implements tactical programs as required by market and business conditions to maxim and profitability.  Publicizes the Centre via appropriate advertising and marketing within the Centre.  Directs the activities of the sales team to encourage sales guides in reaching their targets with new and used Land Rover vehicles, other used 4x4 vehicles, vehicle Kit and personal goals ensures that all aspects of the sales process are easy and hassle-free for customers.  Directs the activities of the after-sales team (service, parts and technicians) to ensure that all service processes are efficient and convenient for customers.    Holds regular Centre team meetings to communicate with employees about all aspects of the business: specifically focusing upon performance against Business Builder measures, and overall Centre goals. Is responsible for ensuring that all Centre employees attend the required training in order to do their jobs, and that any training needs are planned for within the Centre business plan.    Works with Land Rover North America to schedule, communicate and carry out any programs spearheaded by LRNA, for example, the Land Rover Way Workout, 4x4 Authority, etc. Provides individual coaching to Centre employees as required, regarding their job performance and personal development.   Is responsible for the recruitment of all employees within the Centre, including drafting appropriate job descriptions and advertisements, interviewing candidates, and inducting them into the operations of the Centre when they are hired. Conducts regular performance appraisals for staff under his/her direct control, and ensures that other managers within the Centre do the same for staff under their direct control.  Provides guidelines and parameters for the level of empowerment of each Centre employee to ensure they know exactly what they can do to assist in satisfying a customer with a complaint.    Works with the Centre team to plan and coordinate Centre-sponsored events, such as off- roading, service clinics, customer focus groups, etc. to meet Land Rover Centre standards, and provide a value-added service for customers. Is able to appropriately merchandise the Centre environment with Gear, Kit and artifacts to fully reflect the Centre philosophy.  Works with the Centre team to encourage cross-departmental knowledge and expertise. Has processes in place to allow employees to back each other up during busy periods.  Creates a positive work environment, which is a fun place to be for employees and customers alike.  Develops processes and programs to identify and reward owner loyalty, for example, incentives for repeat buyers.  Establishs objectives with each department manager and follow up to insure everything possible is  done to achieve same.  Analyze market for new and used vehicles, service and parts business to insure that objectives are proper.    (factory supplied composites, sales, etc.) Ensure adequacy of all staffing and compensation programs.   Control the level of all receivables and insure prompt collection. Assure compliance with all regulatory or other legal requirements in all areas (e.g., advertising,    Bureau of Automotive Repair regulations, DMV regulations, insurance regulations, Truth in Lending, Warranty requirements, etc., etc., etc.) Assure the maximum level of professionalism and ethical standards of all personnel in the handling of all public   customer contact and relation issues. Assure maximum employee morale and promote total dealership teamwork.  Assure proper maintenance and appearance of lot and facility.   Conduct regular staff and financial results meetings with department managers Keep President informed of all relevant and/or significant events and information.  Cultivate relationships, communication and teamwork with other Niello GM’s.   Dealership performance must be equal to or above average group performance, most importantly, but not exclusively,on department net profit and asset control.    Niello Company Group Composite. Dealership performance must be equal to or above average group performance.  Manufacturer provided composites. Dealership performance must be above averages.   CSI Reports. Dealership performance must be above local, regional or national averages MARGINAL DUTIES   include the following. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES Manages subordinate supervisors who supervise employees in the Sales, Service and Parts Departments.  Responsible for the overall direction, coordination, and evaluation of this unit.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Two to four years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors. MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License State Sales License PHYSICAL DEMANDS    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.  The employee frequently is required to stand, walk, sit, and reach with hands and arms.  The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. WORK ENVIRONMENT    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions.  The noise level in the work environment is usually moderate. ACCOUNTABILITY To the CFO, Controller and all owners of the corporation.

FUNCTION Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers. RESPONSIBILITY Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Prepares and administers an annual operating budget for the service department. Maintains reporting systems required by general management and the factory. Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys. Strives for harmony and teamwork within the department and with all other departments. Develops and implements a marketing plan which promotes new and repeat business. Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Understands and ensures compliance with manufacturer warranty and policy procedures. Accounts for all documents; ensures that none are missing and all are processed correctly. Insure excellent customer handling, including quick resolution to any customer complaints to the customer’s satisfaction and within Company guidelines. Maintain CSI ratings as provided by the factory or measured through other sources. Holds weekly department meetings. Directs and schedules the activities of all department employees. Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. Monitors technicians' daily productivity reports and corresponding payroll records. Monitors and follows up on parts orders with the parts manager to ensure availability. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Informs repair technicians of time allowances on each repair order. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Keeps abreast of new equipment and tools available and recommends purchases. Ensures that the work areas and customer waiting area are kept clean. Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. Serves as liaison with factory representatives. Ensures that customers' service files are up-to-date and readily available for reference. Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance. Prepares pricing guides and maintenance menus for frequent labor operations. Handles customer complaints immediately and according to dealership's guidelines. Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience. Attends managers’ meetings. Maintains safe work environment. Maintains a professional appearance. SUPERVISORY RESPONSIBILITIES Manages subordinate employees in the Service Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, gained through education and experience. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Four to six years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra.. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS   Valid Driver's License Location:   Service in Sacramento, CA 

GENERAL DESCRIPTION: Under the direction of the Senior Manager of Shared Services, this position is responsible for managing and maintaining the centralized complaint process. Retrieve and analyze open complaint cases, update/complete missing data, review, research, investigate and compile supporting documents. Determine the best course of action and create appropriate response, obtain approval, deliver response, and manage case lifecycle. Identify operational improvement opportunities, identify potential regulatory concerns, and develop process improvement recommendations. TASKS, DUTIES, FUNCTIONS: 1. Manage the centralized complaint end-to-end process, ensuring all complaints (verbal and written) are properly handled from intake through resolution. 2. Review, research, investigate, and compile supporting documentation for all open complaints from applicable sources/applications/systems. 3. Perform timely enhanced root cause and trend analysis, and identify operational improvement opportunities that may result in the development or changes to training, policy and procedures, and process. Develop and present recommendations to appropriate stakeholders. 4. Identify operational improvement opportunities, identify potential regulatory concerns, and develop process improvement recommendations. 5. Monitor and manage all cases within complaint management system to ensure appropriate classification and SLA expectations are met. 6. Analyze all complaints to identify incomplete cases with missing data; correct incomplete cases accordingly. 7. Analyze, determine proper classification and type of response, and create appropriate responses for all complaints, both verbal and written. 8. Manage approval process to obtain appropriate approvals and timely deliver responses to internal and external customers. 9. Responsible for inbound/outbound calls from/to internal and external customers to ensure complaints are resolved timely. 10. Maintain confidentiality of documentation and communications from and to consumers related to complaints or complaint resolution. 11. Maintain thorough knowledge and understanding of corporate and departmental policies and procedures. 12. Maintain thorough knowledge and understanding of state and federal compliance laws, rules, regulations, and procedures. 13. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: 1. Effective oral and written communication skills required to read, post, and handle complex computer programs and reports. 2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS:  1. INTERNAL: All levels of staff. 2. EXTERNAL: Members and authorized third parties. QUALIFICATIONS: 1. EDUCATION: Bachelor's Degree (BA/BS) preferred. May be considered if individual demonstrates skill level appropriate for the position. 2. EXPERIENCE: Four years or more related experience within disciplines as noted above with emphasis on consumer financial protection regulations, state and federal laws, complaint resolution and/or problem solving. Banking, Credit Union, or other financial services industry experience required. 3. KNOWLEDGE/SKILLS: Strong writing skills and oral communication skills. Strong analytical and comprehensive skills. Ability to work well with others in a dynamic team environment. Ability to work independently, multi-task effectively and meet deadlines with limited supervision. Ability to develop and communicate recommendations for improvement opportunities and influence positive outcomes. Strong foundation in credit union philosophy, member service and member experience. Strong knowledge of state and federal compliance laws, rules, regulations, and procedures. Strong personal computer skills with systems applications (Microsoft Office: Excel & Word, Visio, Adobe Acrobat, PowerPoint, etc.). PHYSICAL REQUIREMENTS: 1. Prolonged sitting throughout the workday with occasional mobility required. 2. Corrected vision within the normal range. 3. Hearing within normal range. A device to enhance hearing will be provided if needed. 4. Ability to lift 15 lbs. as may be required. 5. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. 6. Minimal travel to attend meetings by car and/or public conveyance for conferences due diligence reviews or training sessions held at out-of-area locations or across the United States. Overnight travel may be required on a limited basis as needed to support strategic development initiatives and occasional long hours may be needed to accomplish work. GENERAL DESCRIPTION: Under the direction of the Senior Manager of Shared Services, this position is responsible for managing and maintaining the centralized complaint process. Retrieve and analyze open complaint cases, update/complete missing data, review, research, investigate and compile supporting documents. Determine the best course of action and create appropriate response, obtain approval, deliver response, and manage case lifecycle. Identify operational improvement opportunities, identify potential regulatory concerns, and develop process improvement recommendations. TASKS, DUTIES, FUNCTIONS: 1. Manage the centralized complaint end-to-end process, ensuring all complaints (verbal and written) are properly handled from intake through resolution. 2. Review, research, investigate, and compile supporting documentation for all open complaints from applicable sources/applications/systems. 3. Perform timely enhanced root cause and trend analysis, and identify operational improvement opportunities that may result in the development or changes to training, policy and procedures, and process. Develop and present recommendations to appropriate stakeholders. 4. Identify operational improvement opportunities, identify potential regulatory concerns, and develop process improvement recommendations. 5. Monitor and manage all cases within complaint management system to ensure appropriate classification and SLA expectations are met 6. Analyze all complaints to identify incomplete cases with missing data; correct incomplete cases accordingly. 7. Analyze, determine proper classification and type of response, and create appropriate responses for all complaints, both verbal and written. 8. Manage approval process to obtain appropriate approvals and timely deliver responses to internal and external customers. 9. Responsible for inbound/outbound calls from/to internal and external customers to ensure complaints are resolved timely. 10. Maintain confidentiality of documentation and communications from and to consumers related to complaints or complaint resolution. 11. Maintain thorough knowledge and understanding of corporate and departmental policies and procedures. 12. Maintain thorough knowledge and understanding of state and federal compliance laws, rules, regulations, and procedures. 13. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: 1. Effective oral and written communication skills required to read, post, and handle complex computer programs and reports. 2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 1. INTERNAL: All levels of staff. 2. EXTERNAL: Members and authorized third parties. QUALIFICATIONS: 1. EDUCATION: Bachelor's Degree (BA/BS) preferred. May be considered if individual demonstrates skill level appropriate for the position. 2. EXPERIENCE: Four years or more related experience within disciplines as noted above with emphasis on consumer financial protection regulations, state and federal laws, complaint resolution and/or problem solving. Banking, Credit Union, or other financial services industry experience required. 3. KNOWLEDGE/SKILLS: Strong writing skills and oral communication skills. Strong analytical and comprehensive skills. Ability to work well with others in a dynamic team environment. Ability to work independently, multi-task effectively and meet deadlines with limited supervision. Ability to develop and communicate recommendations for improvement opportunities and influence positive outcomes. Strong foundation in credit union philosophy, member service and member experience. Strong knowledge of state and federal compliance laws, rules, regulations, and procedures. Strong personal computer skills with systems applications (Microsoft Office: Excel & Word, Visio, Adobe Acrobat, PowerPoint, etc.). PHYSICAL REQUIREMENTS: 1. Prolonged sitting throughout the workday with occasional mobility required. 2. Corrected vision within the normal range. 3. Hearing within normal range. A device to enhance hearing will be provided if needed. 4. Ability to lift 15 lbs. as may be required. 5. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. 6. Minimal travel to attend meetings by car and/or public conveyance for conferences due diligence reviews or training sessions held at out-of-area locations or across the United States. Overnight travel may be required on a limited basis as needed to support strategic development initiatives and occasional long hours may be needed to accomplish work. LICENSES/CERTIFICATIONS:  Compliance Certification preferred but not required. #LI-NM1 IND-123 #LI-POST #GD

The Member Solutions Manager will oversee inbound calls, outbound calls and online based productions teams who are responsible for providing our members with products and services as a solution to their financial needs. As the leader of multiple production teams, who interact with members across all market areas, an effective Member Solutions Manager will assure the clarity and strength of the Golden 1 brand by maintaining a thorough understanding of its various markets, demographics, socio-economic climates, as well as the evolving products and services Golden 1 is able to provide. An effective Member Solutions Manager has the ability to motivate production teams, develop supervisors, and create meaningful production strategies. This role is responsible for implementing tactics that drives and increases Golden 1 self-service products and services, while providing valuable feedback of the users experience to the appropriate business partners for ongoing enhancements to stay relevant and competitive in the financial services sector. This position will assist with planning, organizing, directing, and controlling all aspects of the Member Solutions team. The development of leadership and guidance of the supervisors who report up to this role are necessary to ensure success with achieving production and service goals and creating an engaged working environment. TASKS, DUTIES, FUNCTIONS: Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values. Assesses performance of all directs reports; rewards and recognizes strong performers and develops action plans to address performance issues. Tracks and monitors trends and challenges, identifying root causes and taking proactive steps to ensure success. Maintains strong working knowledge of employee's roles and responsibilities in order to serve as an effective leader, role model and coach. Assists team member in uncovering new review streams and opportunities for the Credit Union. Creates department level efficiencies and encourages team members to develop innovative production processes. Collaborates and fosters relationships with key business partners within the Credit Union to assist in the positive flow of production. Execute the Credit Union's overall strategy at a corporate level regarding brand awareness, market share growth and a consistent member experience. Effectively lead multiple productions teams to ensure a relationship building (member advocacy) approach paired with financial expertise is used to create value-added financial solutions to meet the needs of our members. Partner with Consumer/Mortgage Lending and Financial Services to ensure we are cross-serving our members to help them achieve their financial goals. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Develop and implement strategic production action plans that capitalize on opportunities, competitor's weakness, and support overall credit union member services, promotions and member satisfaction goals and expectations. Lead and coordinate service promotion activities, which include outbound calls, special service days, and outside marketing efforts, as needed and directed. Manage relationships between the Member Service Contact Center, Branches, and Mortgage Lending, Consumer Lending, Online Banking, and Financial Services partners to ensure cross-sells to meet shared company goals. Maintain a thorough knowledge of Golden 1 policies and procedures and current trends in the ecommerce environment. Serve as escalation point for challenges that affect the ecommerce teams. Provide back-up to Vice President as determined necessary. Ensure compliance with established security, internal audit, governmental regulations and policies and procedures for all ecommerce teams. Identify, analyze, develop, and recommend policy and procedure changes for implementation and for improved efficiencies. Support expense management and overall achievement of company goals. Perform other duties and projects as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to discuss Golden 1 products and services with members and potential members, resolve member concerns and conflicts, and provide management reporting. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL:   All levels of management and staff. EXTERNAL:   Members, vendors, peers in financial institutions, community associations and credit unions. QUALIFICATIONS: EDUCATION:   Bachelor's Degree in related field or equivalent work experience. EXPERIENCE:   Minimum of five years of progressively responsible contact center sales and production management experience in a service, new member acquisition and ecommerce environment. KNOWLEDGE/SKILLS:   Leadership skills, strong presentation skills, knowledge of operational procedures, electronic banking equipment, personal computer, oral and written communication skills, knowledge and understanding of ecommerce delivery systems, and sound knowledge of instructional methods and practices as well as a strong knowledge of the credit union data processing system. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Ability to lift 30 lbs. as may be required. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Required to be on call 24 hours a day, seven days a week, in order to ensure timely and appropriate resolution of any issue that may arise regarding resources under scope of responsibility Required to carry a company-supplied mobile device for trouble and emergency notification purposes