19 jobs found in rancho cordova

Location:   Rancho Cordova, CA, US, 95670 VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting  https://vspglobal.com/cms/careers/ General Summary With general supervision, ensure accurate, timely and efficient customer support.  Respond to customer inquiries in a manner that supports the achievement of VSP Global’s goals. Essential Functions Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email   Contingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures Online purchasing & e-Commerce knowledge Internet knowledge Payment processing/payment collections Eligibility verification Order Status, Shipping Status, and Stock Availability Accurate completion of necessary documentation, letters, and forms processing Quality Assurance testing for company software   Research and resolve issues/complaints and determine appropriate resolution(s)   Solves problems and assists with issues that may not fit the “cookie-cutter” solution   Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions   Identify customer trends and communicate to appropriate business partners, leaders and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization wide impacts   Effectively maintains specific line of business Customer Service standards and support level standards   Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customers inquiries   Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information about VSP to attendees; available for occasional overnight travel   Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders   Contingent on the LOB, may be the first point of contact for Sales Representatives, not related to customer orders   Job Specifications Typically has the following skills or abilities:   High School Diploma or GED required   One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries   Available to work any shift, including weekends, holidays, and/or overnight   Demonstrated internet knowledge and understanding of basic internet browser settings   Demonstrated ability to work with multiple software programs, simultaneously   Working knowledge of MS Office package   Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires   Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made   Excellent interpersonal and rapport building skills   Ability to ask appropriate and relevant questions to identify customer needs   Proven problem solving, negotiations, and decision-making skills   Ability to use appropriate discretion and judgment in applying customer/call handling guidelines   Ability to listen, process transactions and interact with customers simultaneously in a fast paced environment   If this position acts as a third party administrator (TPA) for processing payments, then candidates will be subject to a credit check Preferred Skills FRENCH BILINGUAL   Strong verbal and written communication skills   Customer Service experience and ability to multi-task   Proficient with Microsoft Excel and Word   Working Conditions / Physical Demands The working environment is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.   The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.    We maintain a drug-free workplace and perform pre-employment substance abuse testing. Nearest Major Market:  Sacramento  Job Segment:  Telecom, Telecommunications, Ophthalmic, Retail Sales, Technology, Healthcare, Customer Service, Retail Apply now   Find Similar Jobs: Testing Jobs In Sacramento,   Technology Jobs In Sacramento,   Marchon Jobs,   Customer Care Jobs,   Call Center Jobs In Sacramento

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting  https://vspglobal.com/cms/careers/ General Summary With minimal supervision, the Test Engineer will work closely with Software Developers and other QA Specialists in small scrum teams to deliver the highest quality products in a timely and cost-effective manner.   The test engineer is responsible for developing and executing comprehensive suites of automated test plans and test cases, maintaining and adding to existing automation framework, continued evaluation of test cases for inclusion in regression, automation for newly integrated features, developing, executing and analyzing the results for load and performance tests, and development of toolsets to augment QA and Development testing. Essential Functions Create, maintain, and execute automated test plans for VSP Global software systems identifying test automation opportunities to be incorporated into the testing cycle Enhance and extend the automation library and framework Write specialized testing tools for use in testing our software platform   Build automated tests to validate application performance and functionality   Perform whitebox testing and increase code test coverage   Possess, maintain, and further develop a thorough understanding of quality assurance practices, automation techniques and tool creation   Mentor QA Specialists and other staff members on quality assurance practices, automation techniques and basic load and performance tests   Participate in the product development lifecycle, from requirement analysis and design through testing and rollout to ensure that the product meets business needs, and that system and software requirements are verifiable and quantifiable   Participate in code reviews, inspections, and walkthroughs   Develop detailed test plans, specifications, test cases, and test data sets that validate functional, performance, and load test requirements, and update existing test procedures based on requirement changes and test analysis   Analyze test results, and identify, document, and report root causes for test failures by working with the development team and the defect tracking system   Provide feedback on a timely basis on project and testing status and any risks foreseen during project execution, as well as assess the confidence in all items tested   Support the development of User Acceptance Test Readiness plans, test procedures, and testing   Collect metrics and provide status reports on test engineering activities to line and project management   Make recommendations to improve product reliability, performance, quality assurance best practices and processes   Remain current on new technologies; introduce applicable technology in alignment with VSP goals and for creative solutions   Guide change with a focus on optimal outcomes   Job Specifications Typically has the following skills or abilities:   Bachelor’s degree in Computer Science, Computer Engineering, Systems Engineering, or other related Engineering discipline, or equivalent experience   Five years core experience in testing mid-sized to large enterprise applications, which should include experience in functional specification review, design specification review, and designing test processes/test cases   Understanding of software testing methodologies   Must have experience programming in one or more of the following, Java, C#, JavaScript and JQuery   Must be proficient working with SQL   Must have experience creating Microsoft or Nunit unit tests   Attention to detail and a strong desire for quality   Demonstrated experience with testing tools, (e.g. Test Director WinRunner, Quick Test Professional, Load Runner/Performance Center, jMeter), including recording and creating advanced scripts   Experience with use of a defect tracking utility   Familiarity with the Software Development Life Cycle (SDLC)   Experience with and knowledge of QA processes, methodologies, and testing techniques, including negative tests, functional tests, White/Black box tests, automated and manual test processes, test case design, scripting and execution, regression testing, operational readiness tests, etc.   Familiarity with issues involved in testing in multi-tier environments   Ability to estimate, commit to work deadlines and work in a disciplined software development environment   Excellent analytical, problem-solving, process, time management and organizational skills   Excellent verbal and written communication and presentation skills   Meet/exceed organizations best practices, expectations, and standards   Identify and mitigate risk(s)   Demonstrated ability to guide others in regards to team self-management   Preferred Skills Experience with Test Automation Whitebox testing Experience with Selenium, JUnit and Javascript Experience with Postman or SOAP UI Programming experinece in Java Knowledge of quality assurance practices, automation techniques and tool creation Seasoned mentor of junior testers   Working Conditions / Physical Demands The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.     The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.    We maintain a drug-free workplace and perform pre-employment substance abuse testing. Nearest Major Market:  Sacramento  Job Segment:  Developer, Ophthalmic, Quality Assurance, ERP, Computer Science, Technology, Healthcare Apply now   Find Similar Jobs: Technology Jobs In Sacramento,   Technology Jobs,   Project Manager Jobs In Sacramento,   Eyefinity Jobs,   Computer Science Jobs In Sacramento

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/ General Summary The Internal Audit Manager reports to the Director of Internal audit and plays a leading role in all phases of the audit cycle As a leading member of the Internal Audit team, the Manager will lead internal audit and consulting work and report results to the Director of Internal Audit and senior management. Essential Functions Responsible for managing and overseeing the work of the Internal Audit staff during on-site audits of varying complexity and scope at the global, corporate, and division level that include operational, compliance and I.T. audits. Evaluates risks and designs audit programs to assess the effectiveness and efficiency of financial and operational controls, the reliability and accuracy of data and information systems, and the adequacy of controls over segregation of duties, safeguarding of corporate assets and corporate governance. Manages the audit staff in the identification, development, and documentation of audit issues and recommendations through interviews, documentation, flowcharting, testing and monitoring for compliance. Perform remediation and follow up for any deficiencies noted. Reviews audit work papers to ensure they are clear and well-organized and that they appropriately document the work performed. Ensures that key controls are tested and all significant risks are adequately addressed in accordance with IIA standards. Participate in annual risk assessment process to develop the annual audit plan for VSP Global. Prepares or reviews written documentation/reports as it relates to NAIC MAR and Internal Audit and discloses all significant issues/deficiencies to management. Manage special audit and consulting projects as assigned and report findings to management. Responsible for overseeing the planning, documentation, testing and on-going compliance efforts in regards to NAIC MAR compliance. Monitor turnover, productivity and overall performance of direct reports to ensure adequate staffing and performance that meets department standards. Provide prompt and objective coaching and counseling. Conduct performance evaluations and recommend salary increases. Prioritize, assign and distribute work to ensure responsibility is at the appropriate level and team member’s skills are developed to support business needs. Identify, consolidate and prioritize training needs and coordinate training programs with the training unit. Ensure qualified candidates are selected for department position through participation and oversight of the hiring process. Assist in the development of the division budget. Monitor expenses to ensure costs are within established levels. Identify and support opportunities for process improvements, resulting in cost efficiencies. Coordinate with other units/departments to facilitate special requests, coordinate tasks and resolve escalated issues. Develop and complete internal audits, participate in implementing/maintaining NAIC MAR documentation and testing. Committed to continuous improvement and embraces leading practices and tools creating value for the business by focusing on impactful risks and providing cost-effective innovative solutions. Perform work independently and in teams, create a supportive and team oriented environment on each audit assignment maintain a client focus on each engagement, and exemplify the highest degree of trust and integrity by continually upholding the principles of professional standards. Job Specifications Typically has the following skills or abilities: Bachelor's degree in finance and/or accounting or equivalent. Eight or more years of progressive leadership experience in audit, SOX and anti-money laundering environment. Big 4 experience preferred. Eight years of experience with entity-wide SOX/NAIC MAR implementation and testing. Demonstrated advanced ability to analyze complex financial information and internal control processes Advanced knowledge of information systems, automated processes, and technology, including mainframe, server, and PC environments Experienced in auditing in an SAP environment. Advanced knowledge of data analysis/audit software (e.g. ACL/IDEA). Advanced knowledge of GAAP, GAAS, IIA and ISACA standards. CPA, CIA and/or CISA preferred. A proven track-record of effectively managing projects and prioritizing tasks. Excellent written and verbal communication skills. Ability to travel approximately 25%+ of the time. Clean credit history as reported by credit report. Working Conditions / Physical Demands The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The information above describes the general nature of the position and serves as a summary of the typical job functions. It's not a comprehensive list of all possible job responsibilities, tasks, or duties. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Nearest Major Market: Sacramento Job Segment: Consulting, ERP, Mainframe, Ophthalmic, Accounting, Technology, Healthcare, Finance Find Similar Jobs: VSP Vision Care Jobs, Testing Jobs In Sacramento, Technology Jobs In Sacramento, Management Jobs In Sacramento, Finance & Accounting Jobs

General Summary Under minimal supervision, develops, researches, tests, and implements business process improvements, procedures and system changes.  Uses independent judgement to gather and evaluate information in order to make recommendations for improvements to business processes or systems. Essential Functions Develop alternative views and future business needs to assist management in making business changes in order to stay a head of the competition.   Research the external market and internal business to find and leverage patterns and best practices in order to improve business processes.   Apply advanced analysis skills in the development of business process models, procedures and systems.   Lead teams to continually look at process improvement strategies for business processes and systems.   Evaluate business process changes to identify and document business impacts and benefits at a corporate level.    Acts as subject matter expert to provide business requirements for process improvements and system enhancements.   Conduct effective interview/research to determine and document the stakeholders, business needs and requirements.   Serve as a mentor for requirement methodology and analysis best practices.   Reviews technical design deliverables to ensure business objectives are reached.   Assists business stakeholders to design user acceptance testing, defect reporting and resolution.  Has the ability to  lead others in these activities.   Identification of training  and development  materials, communications of changes, manuals, etc.   Provides post implementation support, such as, problem resolution, adjustments to new procedures, and change management.   Develop presentations of materials, models, findings, plans and/or conclusions.   Job Specifications Typically has the following skills or abilities:   Bachelor’s Degree in Business Administration or related field or equivalent experience   Five or more years of experience in data gathering, research & analytics, problem identification, and presenting solution recommendations   Five years of experience with financial and risk analysis, making recommendations and preparing business cases including cost benefit analysis   Five years of in depth knowledge of project planning techniques and methodologies   Five years of experience with business process analytics using Excel, flowcharting, activity diagrams and workflow models   Demonstrated ability to document, propose, negotiate and present approaches and solutions   Ability to visualize and create plans for future business outcomes and changes     Thorough understanding of business implications, project interdependencies and system interfaces   Strong conflict management skills   Proficient at facilitating meetings, and negotiating across all levels of the organization       Ability to multi-task and work in a team environment   Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization   Regularly exercises discretion and independent judgment the in performance of his/her job duties   Preferred Skills: Healthcare Claim Systems Knowledge Encounter Data Processing Data Management, Lineage, Warehousing, Data Relationships, SQL Knowledge of Reporting & Analytics Technical Writing/Requirements Working Conditions / Physical Demands The working environment is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.   The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.       The information above describes the general nature of the position and serves as a summary of the typical job functions. It's not a comprehensive list of all possible job responsibilities, tasks, or duties.   VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.    We maintain a drug-free workplace and perform pre-employment substance abuse testing. Nearest Major Market:  Sacramento  Job Segment:  Ophthalmic, Business Analyst, Database, SQL, Healthcare, Finance, Technology

General Summary With direction, own design construction, development, testing, implementation, and technology delivery for business needs throughout VSP Global.  Sr. Software Engineer is responsible for technical aspects of the entire process of agile development for large complex projects.  Sr Software Engineer may supervise or coordinate activities of other personnel as necessary within Agile development cycle. Essential Functions Utilize user stories to develop  technical  requirements to ultimately deliver new or modified unique expert level programs, features, or  modules, in a timely and cost – effective manner   Generate design and development plan using new applicable technology and current tools and techniques to provide expert code for to accomplish highly complex business and technology needs, ulitmately achieving competitive advantage for the business   Provide technical leadership  to coworkers throughout coding and project progression   Provide descriptive technical visual program specifications for use in development process   Participate in  coding, testing, through implementation within an agile environment, ensuring all designs are maintainable, and in accordance with GTS technology architecture, hardware, cross environments, and aid to achieve the future technological vision   Determine root cause for the most complex software issues develop practical efficient permanent technical solutions   Modify and maintain existing systems for adaptation to business, and / or technology changes   Conduct system analysis, and contribute to system planning operations for highly complex projects   Utilize unique expert technical knowledge to influence GTS system architecture, and future technological vision   Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities   Help define and develop the test and production environment, coordinate the migration of the system, and/or coordinate efforts with other GTS projects   Adhere to architectural guidelines, standards and delivery discipline processes, while also influencing architectural planning; document the various computer systems enhancements/modifications or information retrievals/updates and update/create procedures   Interact and effectively communicate with business partners and other GTS staff; be seen as a technical expert throughout GTS, and utilize this expertise to provide technical advice and support   Remain current on new technologies and available vendor packages; evaluate and make recommendations as necessary, and introduce applicable technologies in alignment with VSP goals and for creative solutions   Determine process improvements, best practices, and develop new processes as deemed necessary   Drive constructive change and provide leadership   Job Specifications   Typically has the following skills or abilities:   Bachelor’s Degree in Computer Science or related field   Minimum 8 years of programming experience   Advanced programming experience in current programming language   Broad experience designing, programming, and implementing large information systems   Highly developed unique expert knowledge of application of computer science, and engineering of technology   Ability to independently provide in – depth evaluation and analysis of unique complex technological issues   Provide detailed evaluations and practical solutions that take into account all dynamic intangible factors to obtain functional results   Independently determine procedures for new technological processes or special assignments   Excellent analytical and problem - solving skills for even complex problems   Excellent organization and time management skills   Influence organizational best practices to better suit organization needs   Identify and mitigate risks; contribute to risk management plan   Excellent written and verbal communication skills to employees of all levels   Demonstrated ability to direct others to optimal outcomes Ability to regularly exercises discretion and independent judgment in the performance of his/her job duties   Preferred Skills Experience architecting, implementing and supporting high performance scalable Java applications. Candidate must have experience developing large, complex Web applications. Specifically, the individuals will be working on the development and support of VSPs International portals. These enhancements may include architecture reengineering, GUI modernization. Additional requirements include: + Experience developing complex web applications using Spring, Struts, Play, Angular, Java, Java Script, JQuery, and JSPs + Experience developing Rest APIs + Working knowledge of continuous integration using tools such as Jenkins, Mavin, and Chef + Proficient in test automation using Cucumber, Jbehave, JMeter or similar tools. + Understanding of troubleshooting and performance tuning using tools such as Nagios, Wiley and or Splunk +Previous experience working on an Agile (Scrum) scrum team . Working Conditions / Physical Demands The working environment is generally favorable lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.   The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.       The information above describes the general nature of the position and serves as a summary of the typical job functions. It's not a comprehensive list of all possible job responsibilities, tasks, or duties.   VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.    We maintain a drug-free workplace and perform pre-employment substance abuse testing. Nearest Major Market:  Sacramento  Job Segment:  Ophthalmic, Developer, Computer Science, Risk Management, Information Systems, Healthcare, Technology, Finance

Spark creativity, influence your colleagues and see your success in real-time. Take the leap into the next level of your career by becoming a leader at ReferralExchange! ReferralExchange is looking for confident candidates with experience in client support, business development, training, leadership, and management to join our Management Trainee Program. Management Trainees will be on a tracked development program to become a part of our management team within one year! Candidates for the Management Trainee position will have the skills to influence others and change behavior as well as the ability to build and maintain strong relationships. ReferralExchange will partner with you to develop the skills needed to become an impactful contributor to our organization’s initiatives. During the 24-month program, you'll acquire in-depth knowledge of the company's objectives and operations. You will develop expertise in the services we provide, markets we serve, along with skills in championing a team for success. If mastery is not achieved within the timeframe, you will not be eligible to move forward in the program. This is a fast-paced environment that requires professionals who are hungry, confident, risk-taker, and self-starters ready to show what they can do. Our goal is to attract and retain the highest quality individuals to our fast-growing team. We encourage the development of our employees and believe it is necessary for the growth and success of the company. Our Management Trainee curriculum program provides a clearly defined career path to success with ReferralExchange. Our promotions don’t stop there; our top-level management regularly comes from the ranks. What we expect from you Be willing to take risks for high rewards Be a passionate, professional team player Have an Associate’s degree, or equivalent solid experience Obtain California real estate license within 180 days of hire (company paid) Communicate with influence both written and verbally Demonstrate strong interpersonal skills and emotional intelligence Have a startup mindset and drive to hustle to get the job done Thrive in a metrics-driven fast-paced environment Be dedicated to excellence and possess a track record of exceeding goals Take the initiative to learn about the business goals and anticipate future needs Believe in Customer Service as a company’s unique identifier Be creative when approaching business demands and flexible as they change What we offer Starting salary of $37,000, with potential to $45,000 within 24 months Many more opportunities for advancement and promotion Medical, dental, and vision insurance benefits + PTO and paid holidays from day one Weekly catered breakfast and lunches, plus stocked drinks and healthy snacks Great events, like our Holiday parties and quarterly team-building extravaganzas (including plenty of food and drinks, of course!) and giving back to the community. Bragging rights! ReferralExchange was a finalist for “Best Places to Work” in Sacramento in 2016, 2017 & 2018 About ReferralExchange ReferralExchange is a San Francisco based tech company that combines cutting-edge algorithmic approaches with a dedication to exceptional customer service. We connect home buyers and sellers with the top three real estate agents that best match their needs from our membership network of over 40,000 top performing agents. ReferralExchange combines innovative technology and expert customer service to ensure the best possible experience for clients and agents – whether consumers are seeking a new property or are interested in selling their current home. Our mission is to be the number one transaction originator in the multi-billion dollar real estate referral industry. For the past several years, while the real estate market has been struggling, we have seen our overall growth in sales volume and sales profits exceed 50% a year. We are expecting to double our client support team next year due to the new products and exploration of new markets. If you would like the opportunity to build and grow with a company on the rise, qualified professionals, submit your resume and thoughtful cover letter to our team to be considered!

Are you passionate and driven? Do you understand what it takes to deliver excellent service and build valuable partnerships? Your role Our Sales and Operations Team is seeking a Customer Success Specialist to help build and strengthen our relationships with the real estate agents we serve. Once a real estate agent joins our network, the partnership begins. Your main focus will be on-boarding and activating these accounts through hosting webinars. It is your role to have engaging conversations to make sure agents understand what it takes to have a successful partnership with us. We are looking for a well-rounded sales and service professional as you will be responsible for ensuring that our new relationships with our real estate agents start off on the right foot. These partnerships are integral to our business, and a well-established relationship with them will be the driver of our future growth. You will need to understand every part of the business cycle from the perspective of the real estate agents and be able to explain to them how we can both profit best from our working relationship. Since the real estate agents are located throughout the country, (and Canada!) your conversations will be on the phone and through webinars from our awesome Rancho Cordova campus. What we expect from you Passion is a must! Just completing the task is not enough, we strive for excellence Top-notch communication and interpersonal skills with the ability to effectively and confidently influence our agents. An Associate's degree The ability to prioritize and effectively manage your time Experience hosting exciting webinars/presentations Ability to think on your feet and produce results under limited supervision 3+ years of work experience in a customer-facing role. Must obtain California real estate license within 270 days of hire (company paid) Even better You have excelled in fast-moving startup environments You have experience in the real estate space You have experience on the phone in a sales environment What we offer A very competitive salary: $37,500 - 40,000 annually plus a yearly discretionary bonus Medical, Dental, Vision and insurance and benefits + PTO and paid holidays from day one Warm, fun, welcoming and startup-like work environment A well-built and engaging training program that will advance your career Great events, like our Holiday parties, quarterly team-building extravaganzas (including plenty of food and drinks, of course!), and giving back to the community. Weekly catered lunches, healthy snacks, guest speakers, friendly competitions and more No drama and no requests for overtime About ReferralExchange ReferralExchange is a San Francisco based tech company that combines cutting-edge algorithmic approaches with a dedication to exceptional customer service. We connect home buyers and sellers with top real estate agents and are the largest real estate referral network in the United States. We transact over $3B in real estate a year through our platform. We are profitable, have an established track record of success spanning more than 14 years, and are growing fast. We are not beholden to any investors, so our decisions on the direction to take the company are our own. We are a group of dynamic professionals and know that our company is growing extremely fast. We got there by taking our work seriously. We stay sane by not taking ourselves too seriously. We are a highly collaborative team. Our daily schedule sets aside time for the entire team to meet and discuss projects or issues we are currently working on and soliciting help from the group. Showing initiative and solving problems are expected in our company, and we compensate accordingly.

If you enjoy helping people, have a positive attitude and take pride in bringing value to those around you - we want you on our growing team! As we expand our well-versed client support team, we are looking for a colleague to help us make an even stronger impact. Qualified candidates are dedicated, mature, with a can-do attitude and hunger for learning new things. Comfort and confidence on the phone combined with a sense of urgency assure that you will service all of our clients in a timely manner. Your Role: Potential home buyers and sellers reach out to us for assistance in finding the best performing real estate agent in their area. As a part-time Customer Service Representative, you will be contacting our real estate agents and informing them about their new clients. You are seen as the face (voice) of the company. Attention to detail is a must, as you will be confirming information with the agents and through your own independent research. Your Skills: Strong verbal and written communication Passionate, proactive and creative Self-reflective, vigilant, with great attention to detail Proven ability to meet and exceed goals 1+ years of experience on the phone is a must 2+ years of customer service experience (e.g. food, retail, services) High level of self-motivation and organization Flexibility with changing business needs,  Ability to tailor company message for clients and agents of different backgrounds Professional phone etiquette - be pleasant, quick on your feet, and efficient Willingness to keep learning and positively contribute to the company’s culture A knack for retaining a lot of new information and balance multiple tasks Savvy computer skills combined with fast and accurate typing Willingness to obtain CA real estate license within 365 days of hire (company paid) What we offer: A very competitive starting salary: $16 an hour + bonuses Flexible schedules 16 - 29 hours per week PTO and paid holidays on day one A gig at one of Sacramento's Best Places to Work (Finalists in 2016, 2017 & 2018) Warm, fun, welcoming and startup-like campus environment A well built and engaging training program that will advance your career Great perks, like weekly catered breakfasts and lunches, guest speakers, performance incentives, Holiday parties, team-building outings (including plenty of food & drinks of course), and more No drama and no requests for overtime About ReferralExchange ReferralExchange is a fast-growing San Francisco tech firm with a large presence here in Sacramento. We connect residential home buyers and sellers with one of our 40,000 top-performing real estate agents, covering the entire United States. We have been so successful with our client and agent relationships, we are now making connections in Canada as well! We create a win-win situation where our clients are in the best hands possible and agents receive solid referrals and the support of our licensed team of experts.  We facilitated 11.6 million transactions in 2017 between real estate agents and home buyers/sellers. The Operations Team is a tight-knit, high energy group, who pulls together to conquer problems. We are small but nimble, so everyone pitches in to help at all parts of the business as needed. We love what we do and look forward to coming to work at an office with an expert team, stocked kitchen, and smiles at the ready. For more information, please visit our website: www.referralexchange.com

Can you initiate, nurture and bring value to business relationships? Are you looking to join a company where smart ideas and hard work pays off? Apply today! Your role Our Operations Team is seeking a Business Development Associate to help build and strengthen our relationships with our partners. While we are looking for a well-rounded, jack-of-all-trades type, you will primarily be responsible for building new partnerships with and ensuring that our new relationships with our real estate agents start off on the right foot. These partnerships are integral to our business, and a well-established relationship with them will be the driver of our future growth. You will need to understand every part of the business cycle from the perspective of the real estate agents and be able to explain to them how we can both benefit best from our working relationship. Since the real estate agents are located throughout the country, your conversations will be on the phone from our Natomas office. What we expect from you Be passionate, proactive and well-spoken Take pride in your work and have great attention to detail Have customer service experience Proven ability to work with targets/quotas Can show a high level of self-motivation Flexibility - both when it comes to changes around you and on the phone when interacting with agents of different backgrounds Phone Etiquette - be pleasant, think quick on your feet and be to the point Willingness to keep learning and absorb the company's culture Can remember a lot of new information and is able to multi-task Is computer savvy combined with fast and accurate typing skills Is able to focus and has a good common sense Must obtain California real estate license within 270 days of hire (company paid) What we offer A very competitive salary: $34,000 - $37,500 annually plus a yearly discretionary bonus Rapid salary growth based on upward mobility Paid Holidays and 3 weeks paid vacation 401(k) plan with company matching contributions Medical, Dental, Vision plans Warm, fun, welcoming and startup-like work environment A well built and engaging training program that will advance your career Great events, like our Holiday parties and quarterly team-building extravaganzas (including plenty of food and drinks, of course!) Weekly catered lunches, healthy snacks, guest speakers, friendly competitions and more No drama and no requests for overtime About ReferralExchange ReferralExchange is a San Francisco based tech company that combines cutting-edge algorithmic approaches with a dedication to exceptional customer service. We connect home buyers and sellers with the top three real estate agents that best match their needs. Our sophisticated data and customer support teams analyze our network of 40,000 agents from leading firms to find the best match. We are a medium-size company with a small company feel and small company growth opportunities. We have a strong core business that is fueling our innovation and helps us expand our business even farther. We are a highly collaborative team. Our weekly schedule sets aside time for us to meet and discuss projects or issues we are currently working on and solicit help from the group. Showing initiative and solving problems are expected in our company, and we compensate accordingly. We cultivate a ‘work hard. play hard’ mentality which means that the challenges can be great and you might work up a sweat, but we have fun together and respect your personal time.

We are searching for polished professionals who are proactive and passionate about our company services and the clients they serve. You are hard-working, mature, positive and can inspire those around you. If you enjoy helping people, we want you on our growing team! As we expand our well-versed client support team, we are looking for a colleague to help us make an even stronger impact. Qualified candidates are dedicated, with a can-do attitude and hunger for learning new things. Comfort and confidence on the phone combined with a sense of urgency assure that you will service all of our clients in a timely manner. Your Role: Potential home buyers and sellers reach out to us for assistance in finding the best performing real estate agent in their area. As a Client Referral Agent, you will be contacting our real estate agents and informing them about their new clients. You are seen as the face (voice) of the company. Attention to detail is a must, as you will be confirming information with the agents and through your own independent research. Your Skills: Strong verbal and written communication Passionate, proactive and creative Self-reflective, vigilant, with great attention to detail Proven ability to meet and exceed goals 1+ years of experience on the phone is a must 2+ years of customer service experience (e.g. food, retail, services) High level of self-motivation and organization Flexibility with changing business needs Ability to tailor company message for clients and agents of different backgrounds Professional phone etiquette - be pleasant, quick on your feet, and efficient Willingness to keep learning and positively contribute to the company’s culture A knack for retaining a lot of new information and balance multiple tasks Savvy computer skills combined with fast and accurate typing Willingness to obtain CA real estate license within 270 days of hire (company paid) What we offer: A very competitive starting salary: $34,000 - $37,500 salary + bonuses Medical, Dental, Vision benefits + PTO and paid holidays on day one  A gig at one of Sacramento's Best Places to Work (Finalists in 2016, 2017 & 2018) Warm, fun, welcoming and startup-like campus environment A well built and engaging training program that will advance your career Great perks, like weekly catered breakfasts and lunches, guest speakers, performance incentives, Holiday parties, team-building outings (including plenty of food & drinks of course), and more No drama and no requests for overtime About ReferralExchange ReferralExchange is a fast-growing San Francisco tech firm with a large presence here in Sacramento. We connect residential home buyers and sellers with one of our 40,000 top-performing real estate agents, covering the entire United States. We have been so successful with our client and agent relationships, we are now making connections in Canada as well! We create a win-win situation where our clients are in the best hands possible and agents receive solid referrals and the support of our licensed team of experts.  We facilitated 11.6 million transactions in 2017 between real estate agents and home buyers/sellers. The Operations Team is a tight-knit, high energy group, who pulls together to conquer problems. We are small but nimble, so everyone pitches in to help at all parts of the business as needed. We love what we do and look forward to coming to work at an office with an expert team, stocked kitchen, and smiles at the ready. For more information, please visit our website: www.referralexchange.com

The leader of the Communication Services organization works collaboratively as a peer with other leaders of core services of the infrastructure reporting to the Chief Technology Officer.  The role is responsible for all aspects of the communication infrastructure.  Preferred location is San Mateo, Rancho Cordova, CA or St Petersburg, Florida. This strategic leader will be responsible for effectively understanding business needs, dynamically work with the business, technology peers, external partners and communication staff members to set direction and lead the organization to sustain and grow this critical element of Franklin Templeton’s communication/computing infrastructure.  It is an exciting opportunity for an individual with the right balance of both technical and business competencies.  The environment is fast paced, fun and very dynamic; rapidly changing to meet the growing needs of products and services across the Investment Management industry. The aspects include but are not limited to, research and development, architecture, engineering, build/implementation management and ongoing operational support.  The team follows a plan, build and run support methodology to scale, sustain and expand the communication services of the company.  The team is responsible for all aspects of the global communications infrastructure (which include: Network & Data Services, Voice Services, and Communication & Conferencing Services). Under these core services, there are over 8 sub-services that global business users depend on each day to operate the business.  The leader of this unit is responsible for the ongoing operation and management of these services and sub-services; keeping current and aligned to business needs through clear journey maps, progressive iteration and innovation of the latest advancements in communication technologies. Global team geographically dispersed.  Skills range from Architects, Engineers, Project and Operational Support Resources.  The new leader will have the opportunity to re-evaluate the existing structure and make adjustments to the structure as needed moving forward to progress and mature the services of this dynamic organization.  Leader will have 5 to 7 direct reports and will manage a global team of 50 skilled communications professionals.

Responsibilities include: Budget & Expense Management Timely issuance of recurring US Advisory Services (USAS) business unit reporting and commentary/highlight trends to senior management team and other governance teams, including Budget Dashboards and MOR talking points. Timely reporting for Global Marketing Services (GMS) and Global Product Strategy (GPS) to also include Budget Dashboards, MOR talking points, and Market Data Service Schedules. Monitor and evaluate USAS, GMS and GPS budgets to actual performance. Provide monthly variance and trend reporting to division heads and their direct reports. Assist in the preparation of the annual budgets, quarterly contingency funding materials and monthly LOB transfer requests for USAS, GMS, and GPS. Expense performance metric and sales channel reporting. Preparation of the 529 Quarterly budget reports. Business Planning Track and report on strategic business initiatives for USAS. Assist with the development of the USAS commitment pack process and other business plans by working with senior management. Assist with the management of the annual IPP process as it pertains to senior management and external sales. Identify and analyze key performance metrics and trends for reporting purposes. Cost Allocations Ensure cost allocation methodologies for USAS, GMS and GPS are current.  Host regular discussions with senior leaders to ensure percentages are up to date.  Submit any necessary revisions. Lead TCO quarterly refresh USAS, GMS and GPS. Teamwork and Business Partnership across USAS, GMS & GPS Live out the corporate values, including building relationships and working with integrity. Work proactively within our team and with other teams and departments. Actively support business leads and department heads in offering support and guidance.  Serve as an excellent business partner in serving the needs of others in understanding the cost allocation and profitability of NAAS and GAS. Establish, implement and maintain best practices related to the expense, budget, and cost allocation processes.

Responsibilities include:  Liaison between business groups, technical/development teams and key stakeholders all of which are kept abreast of all project progress and issues. Assess meeting requirements in advance (agendas, scheduling meetings, prepare and distribution of minutes) and following up on meeting action items.  Tracks the status of various GPS projects/initiatives to ensure timely decisions are projects/initiatives of changing circumstances and resource availability, coordinates with different business units, prepares project documentation, project plans, project presentations and reports for senior management.  Serves as a backup for internal project teams and ensure that projects are on schedule and the deliverables are met. Efficiently and accurately performs monitoring and analysis functions for the various projects.  Tracks the status of various projects to ensure timelines and deliverables are met Produces and distributes project documentation and project plans Assist in the resolution of various product and project related issues that arise Provide project support to the Senior Manager Performs monitoring and analysis functions for the various projects Serves as a backup contact for internal project teams as designated Assesses meeting requirements in advance which includes agendas, meeting rooms, teleconferencing, and distributing meeting minutes Works with GPS colleagues and business partners, coordinate the development and management of the annual global product pipeline and contingency planning process inclusive of managing the database, quarterly and ad-hoc reporting and ensuring the accuracy of the pipeline information throughout the year. Participate in analysis and interpretation of product strategy findings within the product pipeline development framework.  Participate in leveraging resources of Finance, Sales, Legal, Marketing, Fund Administration and other relevant departments to maximize the impact of Global Product Strategy efforts. Possess a clear understanding of the needs and characteristics of various target audiences, including key distinctions between distribution channels and product vehicles.  Coordinate and maintain the annual product pipeline planning process and calendar Works with Product Development and Implementation teams to ensure the product pipeline database is accurate and up to date throughout the year Produces annual and quarterly global product pipeline reports and metrics Assist in the preparation and development of the annual product pipeline presentation to the Executive Committee Prepare other special and ad hoc reports and presentations as required Contribute ideas and assist in the development of creative content for product strategy communication materials and presentations Build PowerPoint presentation production for product strategy and division’s executive Develop quarterly presentations (strategic messages, themes, and metrics) on division’s achievements which are delivered to executive and senior leaders Deliver information to business partners and GPS colleagues in an efficient and user-friendly fashion by creating engaging content as well as contributing ideas to designing content

Responsibilities include: Partnering with business owners to provide internal consulting and project delivery expertise to address business needs and best leverage web and mobile capabilities. Effectively utilize Google Analytics and other data sources to create insights across Franklin Templeton’s global websites  Applying business insight and understanding of web capabilities to ensure marketing initiatives are in line with corporate strategies and specific (local/regional/global) business goals to meet the needs of our primary website users. Demonstrating web / mobile marketing expertise through the ability to prepare and deliver complex data and campaign analysis in the form of professional and engaging presentations. Incorporating effective judgment and decision making skills to shape and manage the scope of marketing initiatives, balance multiple priorities, and maintain a high-level of attention to detail in a fast paced environment.  Recommending website changes based on insights drawn from site analysis & competitive market analysis that will improve overall results in terms of usage in regards to channel traffic & the customer experience. Overseeing promotional efforts for new content across public and advisor websites, collecting and analyzing metrics to identify best practices, change approaches and guide future strategies. Support the SEO program - managing tools, documenting and communicating best practices and implementing improvements to increase rankings.  Conducting competitive assessments to identify emerging strategies and recommending improvements for web, mobile and social media integration efforts relative to other mutual fund companies. Web / mobile campaign performance tracking - analyze and create reporting dashboards for site visits / visitors, traffic flows and event completion results on a bi-weekly/monthly basis across our global web and mobile sites. Acting as a project coordinator for small to mid-sized projects - developing timelines, understanding dependencies, mitigating risks and collaborating with multiple teams / resources to complete deliverables. Staying abreast of new marketing developments through contacts with professional organizations, publications and vendors.

Responsibilities include: Conduct proactive sales presentations to top and 2nd tier producers highlighting the FT products and services. Discuss how the FT tools and services can meet the reps needs based on the reps’ acquired profile information. Assist with territory and firm-wide campaigns through proactive contact and relationship building with clients. Presentation and territory development. Assist in the development and management of territory business plans focused on top and second tier producers. Create and tailor sales ideas and presentations based on broker profiles and channel focus. Create and analyze firm sales and asset reports to determine territory opportunities. Travel to territory as necessary. Participate in new and existing training programs to enhance performance and further career development. Mentor new & existing internal wholesalers and sales associates Qualifications   Ideal candidates will have: Bachelor's degree or equivalent required. Series 7 required. Series 63 required with training provided for eligible. Two to three years equivalent sales or service experience In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.

Responsibilities include: Provides input to routine & exceptional decisions regarding processes / systems issues, utilizing depth of knowledge/technical expertise to provide guidance and direction to teams. Escalates where manager input required. Ensure that all daily work is performed in accordance with department policy and procedural guidelines.  Ensure that daily NAVs are completed accurately and timely by the team.  Supervises day-to-day activities for the team, and ensure timely completion and accurate dissemination of information. Ensure that all periodic tasks are completed accurately, reviewed and provided to appropriate parties as necessary by required deadlines. Review of KPIs (key performance indicators) and or MORs (management operating reports) as per department requirements Acknowledge requests and liaise with Investment Accounting to ensure external and internal audit requests are completed timely and identified issues are resolved for applicable funds.  Liaise with all key stakeholders that rely on Investment Accounting Services hand-offs Review and ensure all Investment Accounting Services policy and procedure documentations are updated as required. Attend meetings with business partners and projects as required Support the Manager in recruitment initiatives, including conducting interviews and carrying out inductions where appropriate Support the Manager in ensuring that the Performance Management process is completed by conducting staff appraisals and ensuring timely feedback is provided to staff. Provides ongoing feedback to support staff development and performance. Works with manager to identify high potential and top performing staff and makes plans to stretch/develop these individuals further.   Liaise with HR where appropriate on staff related issues ensuring employee policies and procedures are adhered to. Support the Manager to ensuring team has Training & Competency criteria and T & C is captured in yearly IPPs. Works with team, under direction of leadership, to identify opportunities for and potential barriers to process and/or product improvement within area of accountability, and may make recommendations accordingly. Suggest improvements to departmental workflows, review internal policies and procedures and update as required. Leverage and adopt global best practice where feasible. Coordinate and facilitate Investment Accounting Services projects by creating and maintaining project status communications Provide leadership, expertise and technical support in the completion of departmental projects. Is aware of operational risks for own department, understands and implements the use of key controls, including the enforcement of departmental policies/procedures. Understands the impact of operational risk upstream and downstream. Contributes suggestions to improve control environment and manage risks. Represents department in cross department projects as subject matter expert, identifying issues and solutions. May lead department level projects.

Focus: FTT – Global Information Security You will report to the Manager of Global Information Security, the Manager of Security Risk and Awareness will provide team oversight and global responsibility for the Security Risk and Awareness Program, including Awareness Roundtables and Training, Simulated Phishing and education, as well as vulnerability assessment trend analysis and reporting.  You will lead security initiatives including business engagements and eGRC maturity.  You will develop and lead a high-performing team of 6+ Security Analysts resolving more complex issues while exercising independent judgment.  This role also provides leadership and manages the planning and delivery of Security Projects and Initiatives. Collaborates with cross-functional leadership in the business and technology to plan for and manage short to mid-term objectives, and provides input into strategy for the department. Responsibilities include: Scope of Day-to-Day Management (People, Impact & Accountability): Manages day-to-day activities for a team of individual contributors - May provide input to strategy/roadmap for the department - Utilizes depth of knowledge to provide guidance and direction to the team - Collaborates with cross-functional leadership to ensure day-to-day needs are met. Product, Operational Management, and Service Delivery: Works with a team, under the direction of leadership, to identify opportunities for and potential barriers to process and/or product improvement within area of accountability, and may make recommendations accordingly - May manage initiatives and/or security projects. Communication/Leadership:  Communicates effectively through various outlets.  Ability to present to large groups on video and in person. Ability to speak comfortably with Leadership on a daily basis. Talent Management: Leads and provides recommendations on the hiring of (internal and external) individual contributors - Provides ongoing feedback to support staff development and performance - Motivates and engages individuals and team. Actively applies project management principals, skills, experience and best practices. Contributes subject matter expertise in assigned area as the lead. Creates project proposals, design documents, and extensive documentation.  Communicates globally cross functionally in business terms, not technology terms.  Negotiates cross-functionally as necessary. Understands and anticipates barriers and proactively coordinates and/or collaborates with assigned resources and key stakeholders.   Analyzes and makes recommendations to increase efficiency, compatibil, ty and improvement of workflow the organization. Establish metrics and measurements demonstrating program effectiveness. Stay abreast of new and emerging technologies, threats and processes. Make and influence technical and business decisions Recruit, develop and mentor a team of talented, highly motivated staff Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery For immediate consideration, forward your resume to Randy Danielian at randy.danielian@franklintempleton.com

Reporting to the Manager of Global Cloud Engineering, the Senior Engineer will provide solution engineering support for Linux, Solaris and AIX Server Build Automation and Server Infrastructure in our Global Data Centers.   Solutions will be collaboratively developed with, but not limited to, our infrastructure engineers and architects, Application Development, database teams and industry partners.  Additionally, Tier 3 engineering on-call support will be provided for the Franklin Templeton Operations organization for the same infrastructure environment.    Primary disciplines the Senior Engineer will be responsible for include Linux and Solaris deployments, server automation builds across the global landscape, process automation, scripting, and Cisco UCS infrastructure design and engineering. Secondary disciplines will include cross-platform server engineering for Microsoft Windows. Specific Responsibilities: Engineering and lifecycle planning support for RHEL 6/7 and Solaris 10/11/12 Automated provisioning of Linux/Solaris servers with BMC BSA (Bladelogic Server Automation) including OS, Storage, Networking automation Process owner for Cisco UCS server infrastructure supporting system lifecycle management Solutions will include addressing project technical requirements, building technical solution documents/diagrams, financial cost considerations, transitions to operational processes and Operational runbook turnover Efficiently fulfill customer and business demand by partnering with Architects, Operations and other stakeholders to  design, communicate and implement Strategies, Technology Roadmaps, Standards, Processes and Services Partner with Global Information Security to develop server and OS configuration standards that deliver security capabilities which ensure security, audit and regulatory compliance requirements Provide Capacity Planning and Performance Management for the assigned environments and integrate/execute with infrastructure capacity planning processes Stay abreast of new and emerging technologies and processes Independently and as a team member, lead, influence and mentor technical concepts/methods and associated engineering lifecycle processes.  Make and influence technical decisions Mentor junior team members and support teams to enhance their skills and abilities Partner with Operations to establish criteria and execution to ensure proper transition from Engineering to Operational areas for project/technology delivery and production support Contribute to and/or lead the triage and resolution of escalated, complex problems to ensure timely restoration or quality of service

The Software Engineer will design, build, test and implement new features and functionality for global Interactive Voice Response (IVR) systems which run on the Genesys Voice Portal platform. You will be responsible for system analysis, creating technical specification documents, developing source code, preparing unit/integration test plans, and release management. Furthermore, this position is responsible for system integrations, maintenance, and support of contact center components including, speech recognition, routing, and real-time and historical reporting.  Ideal candidates will have: Knowledge & Experience: 2-3 years Java/vxml Development 2-3 years IVR Administration, development, or support experience (Genesys Voice Portal required) 2-3 years experience with Speech Recognition technology (Nuance preferred). 3-5 years Linux, Unix Server Administration 3-5 years Tomcat experience and IDEs like Eclipse or Genesys Composer. Ability to build new routing strategies as well as tune existing strategies in Genesys IRD. 3-5 years’ experience as Genesys Engineer/Administrator monitoring and supporting Genesys framework 8.0/8.5.  Candidate will have telecommunication background and experience with VOIP/SIP/CTI standards and technologies. Experience with GVP reporting, InfoMart, CCPulse. Genesys Certification preferred – Framework, Routing, SIP Server, Genesys Voice Portal. Additional Qualifications: Min. 3-5 years Telephony Administration for routing and skills management (Genesys preferred) 3-5 years Systems Development Life Cycle Experience (SDLC) Solid Understanding of Project Management Ability to Execute Performance and Load Tests Excellent MS-Office experience Excellent Communication Skills:  Written-Data Flow, process flow, network and application level diagraming, Design and Solutions Definition Documentation, Ability to liaison with business customer and development team and/or Vendor. Skills & Abilities: Strong written and verbal communication and interpersonal skills Strong organizational and time management skills Ability to perform multiple, concurrent activities in a fast paced and multi-site, global team environment Ability to interact with and lead team members in a local, international and multi-site environment Ability to maintain flexibility in a dynamic organization Ability to represent the department and company in a professional manner at all times Problem Solving & Decision Making:   Must have strong analytical, problem solving and decision making skills Solves routine problems of moderate scope and complexity, following established policies and procedures Ability to work independently with minimal direction, understanding span of control to escalate issues to appropriate level Applies knowledge learned through experience to be able to resolve non-routine and/or moderately complex problems In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.