The Kid’s Club Attendant (KCA) ensures that the Kid’s Club delivers a safe and positive member experience. Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well-maintained club, and executing the team member basics of being on time and complying with the dress code Provides a safe, fun and interactive environment to children using the Kid’s Club Conducts all activities in a positive and professional manner Follows all Kid’s Club policies and procedures Essential Duties & Responsibilities : Supervise activities of all assigned children in the Kid’s Club area and ensures child remains in designated area Provide child care to children including paging parent/guardian if necessary to assist with discipline issues and attending to personal needs (i.e., diaper changing) Participate and entertain children with games or other approved activities Administer first aid to children in accordance with company policy Ensure parent receives copy of Kid’s Club agreement and answer any questions around procedures Report any incidents to Kid’s Club Supervisor or Operations Manager Report all member complaints to Kid’s Club Supervisor or Operations Manager Report any child health concerns to Kid’s Club Supervisor or Operations Manager so a Health Alert may be posted if required Responsible for general cleaning duties in Kids Club including disinfecting toys Ensure parent/guardian has signed Kid’s Club Agreement/Information Card Ensure individual checking in the child is listed on the Kid’s Club Agreement/Information Card Ensure parent/guardian completes and signs the Kid’s Club Register when checking in and checking out children Ensure proper payment is received for the use of Kid’s Club Ensure all children have a numbered sticker that corresponds to the line number on the Kid’s Club Register Qualifications : 6-12 months child care experience preferred Patience in dealing with children and customers Strong communication and interpersonal skills Attention to detail Energetic and Friendly Certifications / Educational Requirements : High School Diploma or GED Cardiopulmonary Resuscitation (CPR) from an approved organization (within 60 days of employment) State certification (see state specific requirements) Must complete Club Orientation training prior to beginning Kid’s Club Attendant training Must complete Kid’s Club Attendant training prior to working alone in Kid’s Club Must complete Club Safety training within 30 days of hire

The Fitness Manager (FM) ensures that the club delivers a high-quality fitness experience to all members. Essential Duties & Responsibilities : Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well-maintained club Ensure team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness Hires, trains and develops a strong team of Personal Trainers Responsible for the successful attainment of department targets, including revenue and member retention Point of reference for fitness expertise within the Club Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals Manage the Personal Trainer schedule Mediates club employee relations matters for all club fitness employees Ensure that all club members have access to a highly trained and professional fitness staff able to provide fitness counseling, training, and programs within 24 Hour Fitness standards Ensure that all Personal Trainers are delivering high-quality programs to their clients Ensure accurate administration of Personal Training including client files, measurement tracking, and workout programs Regularly train staff on industry updates and coaches personal trainers to be continually successful to ensure that all clients are trained professionally Direct selling, including achievement of personal monthly sales quotas Conduct personal training sessions as necessary Qualifications: 1-2 years as a Personal Trainer preferred Prior management experience in retail/hospitality industry leading 3-10 employees (preferred) Consultative sales experience (preferred) Knowledge of Personal Training technique and program design Must be able to adjust and operate all club equipment Experience in coaching/motivating groups Strong interpersonal & communication skills Possesses a strong member service focus.

The Service Representative Night (SRN) provides customer service support to the club members and guests. Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well-maintained club, and executing the team member basics of being on time and complying with the dress code Responsible for assisting and directing members/guests Monitoring incoming inquiries and ensuring proper check in procedures are followed   Essential Duties & Responsibilities : Member Check in/Customer Service Greet all incoming members Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc. Keep front desk area and lobby clean, clutter free, and orderly/organized Clean and organize lobby, and weight and cardio rooms Record equipment, facility, and janitorial issues on the Maintenance Logs Inventory Front Desk supplies including first aid kits, and report to Operations Manager when supplies are low

The Media Sales Representative is responsible for selling space on 24HF digital advertising boards to medium and small sized local businesses. This role will work almost exclusively out in the local communities to identify, generate, and close leads to achieve weekly, monthly, quarterly, and annual digital media sales budgets.  Media Sales Representatives work to continuously fill open media spots for advertising boards within their assigned clubs. This position will also work in the field to identify and facilitate cross-marketing events between local businesses and club teams.  ESSENTIAL DUTIES & RESPONSIBILITIES Outside Digital Advertising Sales Navigates from business to business to make contacts, identify prospects, prioritize sales efforts, and secure sales opportunities. Creates business to business sales presentations using market trends and case studies.  Information for marketing materials for businesses is gathered while in the businesses and communities.   Develops new client relationships, prepares and presents sales proposals in person to local businesses, and closes new or renewal advertising accounts to meet/exceed revenue goals within a designated territory. While in clients' businesses, builds relationships, represents the 24 Hour Fitness brand well, and delivers compelling presentations. Travels between club locations and local businesses to promote cross-marketing events in partnership with club team and business clients. Meets with prospective clients at their place of business to initiate sales and marketing contact. While in a community, moves between prospective businesses to execute the approach for the specific market, develops work plans, and creates compelling sales propositions utilizing internal and external data. As assigned, trains new Media Sales Representatives by coaching them about the sales process and training them through job shadowing in businesses with clients and while on business contacts. Gives coaching and guidance as assigned to new or developing Media Sales Representatives by listening and assisting them in contacting business leaders, developing presentations and presenting to clients in their business the advertising opportunities. Develops and uses knowledge of company's products, services, processes to facilitate closing of sales while meeting with clients. Sales Administration   Analyzes campaign performance statistics and recommends performance enhancements in sales tactics to achieve improved ad revenue. Uses metrics to measure the growth and performance of accounts; provides reports and attends meetings as directed. Consistently meets or exceeds weekly, monthly and quarterly ad revenue production goals. Participates in sales meetings or conference calls and remains open to coaching and training. Performs timely and accurate data entry of sales activity in the reporting database to effectively track prospects, consumers, and businesses.    REQUIRED QUALIFICATIONS  Knowledge, Skills & Abilities *    Demonstrated ability to develop and work leads through strong phone prospecting, cold-calling, and closing skills. *    Excellent written and verbal communication skills and the ability to represent 24 Hour Fitness professionally in a business environment with local business decision makers. *    Ability to develop, maintain, and retain a network of community-based business advertising clients. *    Ability to work with general supervision, while maintaining productivity and meeting budget expectations. *    Ability to multi-task and provide timely reporting to Director on status of sales pipeline. *    Highly motivated, goal-oriented, analytical, detail-oriented, and a team player with a can-do attitude. *    Strong skills with Microsoft Office suite, including Word, Excel, and PowerPoint.   *    Ability to develop customized and dynamic sales presentations tailored to the specific clients business needs. *    Ability to implement external marketing strategies to influence the various business communities.  *    Ability to train, coach, and develop others to perform the role at a high level. *    Proven sales leader with a track record of meeting or exceeding sales goals.

Responsible for providing exceptional customer service by; preparing product in an accurate and timely manner; assisting customers with product and nutritional information and selection both in the juice bar and pro shop area; routinely cleaning the store to ensure high standards. ESSENTIAL DUTIES & RESPONSIBILITIES: • Provide exceptional customer service • Prepare all juice bar menu items accurately and consistently • Adhere to all store operating policies and procedures at all times • Clean and maintain the facility daily • Advise customers on nutritional content of smoothies and pro shop items • Work with a sense of urgency • Participate in creating a strong team sprit amongst co-workers ORGANIZATION RELATIONSHIPS: Juice bar team members will interact daily with club members, guest, and co-workers. The juice bar attendant will report directly to the juice bar manager and/or supervisor using both written and verbal communication skills. REQUIRED QUALIFICATIONS: 1) Knowledge, skills & abilities: • Company Policies and Procedures • POS Operations • Ability to handle cash accurately • Strong verbal communication skills • Exceptional customer service skills 2) Minimum certifications/educational level: • High School Diploma or General Education Diploma (GED) required • Preferred – Food Safety Certified 3) Minimum experience: • Required- 6 months minimum prior customer service experience • Preferred- prior food service industry experience 4) Physical Requirements: • Lifting up to 30-40 lbs • Standing at all times while on shift • Reaching, bending, squatting and grabbing

The Group X Instructor (GXI) leads members through group exercise activities. The Group X Instructor educates participants about useful and safe exercises, assists them in achieving exercise goals and creates a fun workout environment for all populations pursuant to the 24 Hour Fitness Standards of Excellence. Instructor leads members through group exercise activities in a classroom setting. Essential Duties & Responsibilities : Technical Duties Educates members on safe techniques and guidelines Greet all members and orients, new participants Instructs class to the ability level of the students participating Monitor participants through perceived rate of exertion Works with participants to achieve fitness goals Encourages new participants and orients them to class Utilize schedule source for personal class scheduling and class substitution Comply with all of 24 Hour Fitness company policies and procedures Administrative Duties Instructs group exercise classes according to schedule and according to company standards Starts and finishes class on time as scheduled Stores all equipment neatly and appropriately Documents equipment problems in club maintenance log and reports problem to Service Manager Attends instructor training and supervisor’s meetings Promotion Participates in all GX department events, club events, and company events Qualifications: Prior six months experience in taking group exercise activities is preferred Ability to deal with a diversity of individuals Ability to communicate with people of all age groups Strong Communication skills Knowledge of safe exercise technique and principles Ability to effectively demonstrate all skills being taught to participants Possess the ability to follow directions Maintains a professional attitude toward responsibilities, fellow instructors, club staff and members. Be punctual and exhibit a positive attitude Project a professional image through dress, behavior, and attitude Must be outgoing, energetic and able to perform in front of an audience Certifications / Educational Requirements Current Group Exercise approved certification is preferred Additional training in specialty formats may be required

The Assistant Operations Manager (AOM) assists the General Manager (GM) or Operations Manager (OM) to ensure that the club delivers the best guest and member experience.  Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well-maintained club Ensure team members consistently execute the basics in punctuality, dress code compliance friendliness and cleanliness Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club Assist in the management of training, payroll budget and scheduling, policies and procedures, achieving service-based revenue goals and facilities maintenance Responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed This position directly or indirectly manages the following positions inside the club: Service Representative (3-9) Service Representative -- Night (2-3) Kid's Club Supervisor (1-2) Kid's Club Attendant (2-7) Group X Instructors

As one of our Sales Advisors (SA) you generate revenue by creating excitement over goal attainment, enrolling members, and being in a relationship with potential, new and existing members. Your earning potential is limited only by your own personal drive and willingness to succeed This position is an hourly (non-exempt) position that provides a base hourly rate plus the potential to earn additional compensation once reaching a specified productivity threshold Essential Duties & Responsibilities :   Build community ties using company provided tools/programs. (i.e., Community outreach/Local Promotions, Corporate Sales on-sites) Create new business internally through member promotions, referrals and the dissemination of guest passes Create new business externally through outside promos (hot spot mini promos and planned events) Reach out to potential members by phone and set appointments for potential new business Promote specials to current and future guests Complete agreements and manage daily planner/leads Successfully attain personal revenue targets Tour potential members through the club and connect the guest to the facility, equipment, services and amenities Understand how 24 Hour Fitness’s products/services will satisfy the potential member’s needs Ask questions, build rapport and earn the right to help the potential member find the path to reach their goal Communicate professionally and authentically and find what holds the highest value to the potential member on a personal level Effectively and professionally enroll guests using 24 Hour Fitness sales techniques and protocol Adhere to specific Membership Agreement Procedures (MAP)  when enrolling members and guests Follow up with members that have enrolled to ensure we are exceeding expectations Provide the highest level of customer service possible when communicating and interacting with guests Assist in maintaining a clean and operational facility

The Assistant Fitness Manager (AFM) assists the General Manager and/or Fitness Manager ensure that the club delivers a high-quality fitness experience to all members. Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well-maintained club. Ensure team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness Trains and develops a strong team of Personal Trainers Responsible for the successful attainment of department targets, including revenue and member retention Is the point of reference for fitness expertise within the club This position directly or indirectly manages the following positions inside the club: Personal Trainers (5-15) Essential Duties & Responsibilities : Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club Ensure that team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness Trains and develops a strong team of Personal Trainers Responsible for the successful attainment of department targets, including revenue and member retention Is the point of reference for fitness expertise within the club.  Assist members and encourages their involvement in our fitness programs Ensures accurate administration of personal training, including the preparation of client files, measurement tracking, and workout programs Assists in all revenue generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc. Personally sells training sessions. Executes an effective prospecting strategy and assists the membership team with fitness presentations as needed Works with FM and/or GM to ensure Personal Trainers are productive, that revenue and service goals are properly communicated and that the Club attains daily, weekly and monthly financial budgets. Sets monthly, weekly and daily goals and objectives which are consistent with or above those of the Company Assists FM and/or GM in training and developing new Personal Trainers Assists in member service matters such as providing tours of the Club, explaining services offered by the Fitness Department and signing a member up for training agreements and appointments Qualifications : Minimum of six months of related experience Experience in management/employee relations preferred In depth knowledge of Personal Training techniques from assessment to program design Knowledge of the personal training program and software Must be able to adjust and operate all Fitness Equipment Strong interpersonal and communication skills Possess a strong customer service focus. Communicates clearly and concisely Understands basic record keeping practices and procedures Ability to organize and prioritize multiple tasks Experience operating office equipment such as computers, calculators, fax and photocopiers Must be computer proficient with basic skills in Word and Excel Certifications / Educational Requirements : High School Diploma or GED required Bachelor’s Degree preferred At least one approved National Personal Training Certification  (listed below): ACSM, ACE, Cooper Institute for Aerobics Research, C.H.E.K, IFPA, NASM, NCSF, NESTA, NETA, NFPT, NSCA, PTA Global, W.I.T.S. Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED)

Area Group Exercise Managers (AGXM) are responsible for the growth and success of group fitness programs in multiple clubs. AGXMs oversee programs in districts of 8 -- 30 clubs, and manage all aspects including scheduling, quality, budgeting, and class selection.   ESSENTIAL DUTIES & RESPONSIBILTIES Group X Instructor Management          Recruit, hire and train high-quality instructors.          Conduct class evaluations/coach instructors.          Communicate as needed with instructors, both one-on-one and group communications.          Work with the club management team to ensure that Group X scheduling and programming is running effectively.   Group X Business Management          Implement annual group fitness labor budget.          Operate program within budget and deliver on strategic direction Group X department objectives.          Resolve concerns from members, Group X instructors, Regional team and District teams on issues related to Group X.          Work with business partners at both the club and district level to drive improved Group X program utilization and effectiveness of programming.   Group  X Program Development          Design and implement successful group fitness programs within each club.          Staff program with high-quality group fitness instructors.          Monitor Group X (GX) programs performance and make changes as necessary to ensure optimum service levels to members.          Create and staff programming for a variety of special events and holidays.   Teaching/Training          Teach up to 2 or 3 classes per week. Class formats taught will support company training and education partners.          Attend group fitness and business trainings as needed.   Knowledge, Skills & Abilities          Demonstrated initiative, an independent thinker with advanced problem solving skills.          Ability to analyze numerical data and analytics.          Strong verbal and written communication skills.          Strong public speaking and presentation skills.          Ability to work collaboratively cross-functionally.          Demonstrated ability to prioritize and sequence tasks and processes.          Working knowledge of Word, Power Point, and Excel.          Practical and technical knowledge of group fitness.          Solid presentation skills, including the confidence to present to large groups (Preferred).          Knowledge of multiple group X formats teaching and certification process (Preferred).   Minimum Work Experience and Qualifications          3+ years' experience in progressive fitness/group exercise management.          Experience in Group Exercise teaching.          Experience managing product implementation process.          Experience in project management (Preferred).          Experience working in fitness department of large multi-unit fitness company (Preferred).   Minimum Educational Level/Certifications          Project Management Certified (Preferred).          National Certification in Fitness/Personal Training (Preferred).          Multiple Group X instruction certifications (Preferred).

Make a difference every day while building an exciting career in fitness. As a Personal Trainer (PT) at 24 Hour Fitness, you will work one-on-one and in small groups with members to help them achieve their fitness goals.  Be the spark that inspires someone to keep training, to try harder and to live healthier. We’ll help you advance your career through four Personal Trainer levels and access to our network of more than 3 million members.   Essential Duties & Responsibilities : Demonstrate the value of personal training by creating an outstanding personal training experience for new and existing clients Make our clubs easy to use by guiding and educating members and clients on comprehensive fitness programs as well as products Motivate and inspire clients to get results by setting goals, creating customized workout plans and tracking progress Prepare and deliver comprehensive fitness programs based on clients’ goals that include appropriate exercise selection and teaching a fitness lifestyle. Qualifications : Understand the principles of physical fitness and proper exercise technique Able to coach, motivate and inspire members at every stage of their fitness journey Present and sell training and nutritional products Provide exceptional customer service and build a loyal client base Prior Personal Trainer experience is preferred, but not required Certifications / Educational Requirements : High School Diploma or GED Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification Degree in Kinesiology, Exercise Fitness or related field  or an approved Personal Training Certification  (listed below): ACSM, ACE, Cooper Institute for Aerobics Research, C.H.E.K, IFPA, NASM, NCSF, NESTA, NETA, NFPT, NSCA, PTA Global, W.I.T.S. Physical Requirements : Must be able to lift 50 lbs. Physical effort required for daily duties include lifting weights, squatting, bending, reaching, spotting, and prolonged standing and walking

Make a difference every day while building an exciting career in fitness. As a Personal Trainer (PT) at 24 Hour Fitness, you will work one-on-one and in small groups with members to help them achieve their fitness goals. Be the spark that inspires someone to keep training, to try harder and to live healthier. We'll help you advance your career through four Personal Trainer levels and access to our network of more than 3 million members. Essential Duties & Responsibilities : Demonstrate the value of personal training by creating an outstanding personal training experience for new and existing clients Make our clubs easy to use by guiding and educating members and clients on comprehensive fitness programs as well as products Motivate and inspire clients to get results by setting goals, creating customized workout plans and tracking progress Prepare and deliver comprehensive fitness programs based on clients' goals that include appropriate exercise selection and teaching a fitness lifestyle. Qualifications : Understand the principles of physical fitness and proper exercise technique Able to coach, motivate and inspire members at every stage of their fitness journey Present and sell training and nutritional products Provide exceptional customer service and build a loyal client base Prior Personal Trainer experience is preferred, but not required

As an Assistant Sales Manager (ASM) you and your team generate revenue by creating excitement over goal attainment, enrolling members, and being in a relationship with potential, new and existing members. Your earning potential is limited only by your own personal drive and willingness to succeed. This is a non-exempt position that provides a base hourly rate plus the potential to earn additional compensation and a monthly sales bonus once reaching a specified productivity threshold Essential Duties & Responsibilities : Assists the SM or GM with training and development of a strong team of Sales Advisors that delivers on company goals and reflects its values Responsible for obtaining qualified leads through internal and external marketing efforts, setting appointments, and enrolling new members by using company sponsored presentation tools Responsible for delivering an inviting, friendly and supportive experience to our members and guests, and executing the team member basics of being on time and in compliance with the dress code Responsible for the successful attainment of individual and department targets while exhibiting behaviors that align with our vision of passion, inspiration and empowering our members to live fit and healthy livesModels the 24 Hour Fitness core leadership values to ensure high-level member and team member satisfaction Qualifications : 1-2 years sales experience preferred 1-2 years management experience preferred In-depth knowledge of sales practices and techniques Understanding of Fitness Industry Ability to work with computers Excellent interpersonal communication and customer service skills Independent, self-starter with strong organizational skills Ability to work as part of a team Willingness to work flexible hours Ability to read, interpret and implement company policies Certifications / Educational Requirements: High School Diploma or GED Must complete company sales training and orientation program Physical Requirements :   Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public.   Frequent sitting, standing, walking, and stair climbing Ability to demonstrate proper fitness techniques Must be able to lift 45 lbs