Gap Inc

Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes.  We’re a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered.  Are you ready for a Bright career move?

About Gap Inc.
Gap Inc. is a leading global retailer offering clothing, accessories, and personal care products for men, women, and children under the Gap, Banana Republic, Old Navy, Athleta, and Intermix brands. Gap Inc. products are available for purchase in more than 90 countries worldwide through about 3,300 company-operated stores, over 400 franchise stores, and e-commerce sites.

To apply, please visit us at https://corporate.gapinc.com.

Gap Inc Remote - Placer County, CA
May 08, 2020
Full time
This position open only to those candidates who live in Placer County and the surrounding Sacramento, California area.   This position will be onsite for a minimum of 8 weeks during training and on-boarding About the role We’re looking for an Email/Chat specialist to assist customers from all of our Gap brands. The ideal candidate has an upbeat, positive attitude with a desire to please customers. In this role, you are required to identify customers’ needs and resolve questions that may arise. Customer complaints may require research and investigation to reach resolution through the email and live chat channels. You’ll be expected to provide exceptional customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved in both written and verbal format. What you'll do Support customers by responding to inbound email and chat (phone support as needed). Consistently ensure world class customer service that fully supports...
Gap Inc Remote - Placer County, CA
May 08, 2020
Full time
This position is open only to those candidates who live in Placer County and the surrounding Sacramento, California area.   This position will be onsite for a minimum of 8 weeks during training and on-boarding About the role We’re looking for a Customer Support Fraud Specialist to field inbound calls from internal and external customers. In this role, you’ll manage order reviews, customer issues and de-escalate customers. This position requires placing outbound calls to customers for verification of billing information. You will become an expert on brand policies and procedures in order to provide accurate information to both internal and external customers. What you'll do Ability to research and resolve (clear, cancel, customer/bank follow-up) orders utilizing fraud tools. Make outbound and receive inbound customer phone calls to limit fraud. Resolve customer issues while following the department guidelines for verification. Resolve orders that are held for...