Gap Inc

Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes.  We’re a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered.  Are you ready for a Bright career move?

About Gap Inc.
Gap Inc. is a leading global retailer offering clothing, accessories, and personal care products for men, women, and children under the Gap, Banana Republic, Old Navy, Athleta, and Intermix brands. Gap Inc. products are available for purchase in more than 90 countries worldwide through about 3,300 company-operated stores, over 400 franchise stores, and e-commerce sites.

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Jun 17, 2019
$15.00 hourly
Come join the Gap Inc. Sales Team in Rocklin! Do you like fashion, shopping and enjoy consulting over the phone? Now’s your opportunity to join our Sales Team at Gap Inc’s Rocklin contact center! Come to our OPEN SCREENING on Wednesday, June 19th from 10:00am - 1:00pm. We are an inbound sales team for Gap, Banana Republic, Athleta and Hill City for the U.S. market. You’ll be part of a fun team environment with contests, awards and incentives. Competitive hourly base pay with monthly bonus potential. Full and part time positions, remote agent possible. Expectations include: asking customers questions to determine their buying needs, leveraging this information to make offers of additional items while also presenting the (why to buy) reason to buy, and meeting standard call center metrics. For more information and to apply, please go to: .
Gap Inc 3830 Atherton Road, Rocklin, CA, USA Full time
Jun 10, 2019
This position open only to those candidates who live in Placer County and the surrounding Sacramento, California area.   This position will be onsite for a minimum of 8 weeks during training and on-boarding About the role We’re looking for an Email/Chat specialist to assist customers from all of our Gap brands. The ideal candidate has an upbeat, positive attitude with a desire to please customers. In this role, you are required to identify customers’ needs and resolve questions that may arise. Customer complaints may require research and investigation to reach resolution through the email and live chat channels. You’ll be expected to provide exceptional customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved in both written and verbal format. What you'll do Support customers by responding to inbound email and chat (phone support as needed). Consistently ensure world class customer service that fully supports Gap Inc. brand promises in written and verbal format. Achieve all effectiveness and efficiency metrics, including Email Handle Time (EHT), Chat Handle Time (CHT), Chat Wrap Up, Phone Handle Time (PHT), Quality and Voice of the Customer (VOC), Schedule Compliance, and Unavailable time. Develop/present customer service solutions and/or suggest additional items, cross sell, up sell to increase customer satisfaction and enhance customer relationships. Goal-driven; consistently and effectively manage time to achieve optimal efficiency while utilizing resources and business partners to research and resolve customer issues. Provide customers with first contact resolution and create a low-effort customer experience. This position will also help the customer service team take phone calls during periods of high call volume. Who you are High school Diploma or GED 2 years of customer service (preferably in a contact center environment); 1 year experience with email and/or chat Strong computer, customer service, analytical, and troubleshooting skills (including Microsoft Office suite, Zoom, internet browsers and Salesforce) Excellent verbal and written communication skills with the ability to deliver customer service in writing Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs Keyboard typing skills of 40+ words per minute
Gap Inc Remote - Placer County, CA Full time