Folsom, CA, USA
Newport Group has a great opportunity for a Operations Specialist. The Operations Specialist is responsible for processing retirement plan participant accounts. The ideal candidate will have an aptitude for general accounting, finance, and mathematics. A basic understanding of mutual funds and other investments is preferred. The Operations Specialist will process retirement plan payroll files including plan participant contributions, distributions and loan payments as well as disbursement requests via custodian websites. Successful candidates will assist with special projects as needed and identify process improvements to create efficiencies. The role utilizes various databases which house retirement plan information and works extensively with MS Excel and Word. Additional responsibilities will include managing mutual fund processing. Requirements:
Able to escalate questions and issues as appropriate to management, yet able to use solid business judgment.
Able to work in a team environment.
Strong attention to detail.
Problem solving skills.
Folsom, CA, USA
Newport Group is looking for a Conversion Consultant who will be responsible for leading the conversion of new clients to Newport Group and will orchestrate all aspects of new client integration, including but not limited to technical, communication plan and data/system initiatives. The Conversion Consultant will work closely with the client and internal resources to ensure a successful conversion.The Conversion Consultant is responsible for executing the conversion process for assigned accounts immediately after the sale and is responsible for delivery of commitments made during the sales process. While working in a team environment, s/he will assume ownership for plan, data and conversion responsibilities. S/he will coordinate and facilitate reoccurring meetings with agendas and minutes and perform a review of all communication materials including drafting/editing of materials. S/he must be able to immediately identify and communicate issues (financial or service deliverables) that may impact the success of the transition and potential for exposure and risk to company and renegotiate targets if necessary. S/he will ensure receipt of signed funding documents, consult with clients, and attorneys on document related questions, and concerns. In addition, the Conversion Consultant will partner with Sales on new prospect situations by playing a lead role in team selling sales presentations. S/he will present the conversion process and administrative capabilities during finals and due diligence meetings and also educate prospective clients on operational issues including policies, procedures and system capabilities. Requirements:
Bachelor’s degree from an accredited university preferred.
5 years’ experience or more working in the retirement services sector with knowledge and experience in conversion/implementation.
Strong working knowledge of ERISA, DOL and IRS regulations, plan documents required and DST experience preferred.
S/he must also have exceptional organization skills.
Strong attention to detail and a high degree of accuracy.
Strong written and oral communication skills.
The candidate must have effective time management skills.
Up to 10% travel.
Folsom, CA, USA
Newport Group has an excellent opportunity for a Conversion Project Manager at our Folsom, CA office. The Conversion Project Manager will manage conversions and implementation of new Qualified plans to Newport systems to ensure compliance with contractual requirements and client expectations.
S/he will act as overall project manager by coordinating all elements of plan conversion and implementation. Work with other departments to ensure common understanding of requirements and deliverables and to ensure that plans are converted and implemented to suit contractual requirements and customer expectations. Establish client implementation and plan conversion procedures and templates.
In addition, the Conversion Project Manager will be responsible for performing quality assurance audits of all conversion activity and documentation to ensure compliance with contractual requirements and client expectations. Follow PMO process using standard artifacts while analyzing each project for unique conditions. Manage scope and follow change management process for scope changes.
Bachelor's degree (B. A.) from four-year college or university in related field
5 - 7 years in the retirement plan industry
Project Management experience, strong analytical skills and in-depth knowledge of implementation and conversion of retirement plans required
The candidate must have strong problem solving skills – must be proactive and resourceful and be able to exercise sound judgment
Must have excellent written and oral communication skills, as interaction with clients, the team and other areas of the firm is critical to success.
Strong Communicator with the ability to coordinate activities and tasks among disbursed project teams
DST experience preferred
Project Management Professional (PMP) professional certification a plus
Folsom, CA, USA
The Retirement Plan Call Center Representative focuses on assisting and resolving retirement plan participant’s direct requests and issues by answering incoming calls, making outbound calls to participants, and responding to emails. The Retirement Plan Call Center Representative ensures that communication is answered in a timely and professional manner consistent with established corporate standards providing a high level of customer service to each participant.
S/he will answer incoming telephone calls in the participant service center, assisting participants with obtaining account information, enrollment questions, execute transaction requests (such as loans, distributions and fund transfers) and respond to participant questions by obtaining information from the appropriate person or system. In addition, the Retirement Plan Call Center Representative will assist participants with retirement projections and modeling as it relates to Newport’s online gap analysis tool, as well as help educate participants on proper asset allocations. S/he will also respond to electronic participant inquiries and voicemail as well as assist other departments with call out requests.
Bachelor’s degree or an equivalent combination of training and experience
1+ years' experience working in a fast- paced Call Center environment
Experience working in a related position in the retirement services or financial industry is strongly preferred
Dedication to providing the highest level of customer service
Excellent organizational skills
Bilingual (English and Spanish) a plus
It is a requirement of this job to consistently report to work as scheduled, be on time, and remain at work for entire assigned shift
Folsom, CA, USA
We have an excellent opportunity for a Retirement Plan Compliance Analyst. In this role the Compliance Analyst will perform compliance testing, testing review, document support, government forms preparation and review for moderately complex retirement plan. S/he will ensure that assigned plans remain tax qualified by meeting all IRS and DOL reporting and testing requirements. This also includes reporting on all accounting and financial activity for the plan.
The Retirement Plan Compliance Analyst will prepare all non-discrimination tests and other Compliance related testing on mostly larger and/or moderately complex plans as well as perform contribution calculations.
S/he will review legal plan document and all employee data and determine participant eligibility. The Retirement Plan Compliance Analyst will reconcile and/or review all financial activity as well as prepare all required government forms.
Bachelor’s degree in a business related field or industry experience, or a combination of education and industry experience.
Ability to obtain ASPPA’s Retirement Plan Fundamental certificate (RPF-1 & RPF-2 exams).
2+ years of progressive plan experience in third party administration environment required.
Experience on preparing and explaining qualified plan compliance testing and government form filings.
Previous client services or customer service experience.
Folsom, CA, USA
Newport Group is has a great opportunity for an Operations Specialist in the Trading group. This employee is responsible for participating in the daily trading and fund change processes within Operations. Qualified candidates should be highly organized with a strong attention to detail and have the ability to work in a fast paced, dynamic environment with a high degree of accuracy.
The Operations Specialist will participate in the daily trade submission/monitoring process and in a rotation of nightly monitoring of price files imports, releasing of trades, and problem resolution (typically once per week). S/he will complete daily share reconciliation reports for multiple custodians. Will coordinate and perform fund changes. Includes fund review, distributing proper disclosures and the actual completion of the event in our recordkeeping system.
The successful candidate will monitor negative balances, troubleshoot daily trade rejects and settlement issues. S/he will analyze inefficiencies within the team and suggest potential solutions. As well as assess risk in daily operations and escalate when appropriate.
Bachelor’s degree in Business, Finance or related field or equivalent experience.
2-3 years of related experience in qualified retirement plan environment, or related field.
Excellent verbal and written communication skills.
Proven ability to train and assess the work of others.
Must be highly organized with strong attention to detail and solid prioritization skills.
Excellent client services and interpersonal skills.
Solid analytical, financial, time management and problem resolution skills.
Ability to work well in a fast-paced, dynamic environment with a high degree of accuracy.
Must be focused and driven with the ability to manage multiple priorities with tight deadlines.
Strong knowledge of Microsoft Office
Knowledge of Relius and/or DST systems a plus but not required
Successful completion of ASPPA or NIPA examinations/credentials a plus
Folsom, CA, USA
Newport Group has a great opportunity for a Business Analyst at our Folsom, CA office. S/he will document business and functional requirements, develop, modify, test and implement new operational processes, and IT systems enhancements, document and support application modules for internal and external use, guided by precedent and working within the limits of established policies.
Act as the primary project liaison between business users and technical teams.
Identify, analyze and translate business Product Owners needs into written project definitions, user stories, and acceptance criteria for new application development or enhancement requests.
Work with Product Owners to help translate business needs into a groomed product backlog.
As a team member on an Agile Scrum project team the Business Analyst will partner with Product Owners, Scrum Masters and team members including development, database resources, report writers, quality assurance associates, and technical writers in the development of web based applications and reporting to serve the needs of external and internal partners.
Work with project managers, other business analysts, development resources, and quality assurance team members through the Agile Scrum process to help “shepherd” a project from start to final implementation.
Assist the Scrum Master during the Agile Release Planning and Sprint Planning meetings to make updates to the user stories and acceptance criteria on the fly.
Collaborate with external vendors on specific design projects or product acquisitions as necessary.
Assist in the Quality Assurance and Story Acceptance testing of user interfaces for applications, other application enhancements and with application outputs such as reports.
Assist with coordination of the Sprint Review process with the Scrum Master and Team Members to obtain acceptance from the Product Owner for functionality developed during the Sprint.
Collaborate and communicate with other business analysts and leaders to coordinate cross project initiatives and activities.
Up to twice per quarter on weekends, the Business Analyst will participate in the release process to help coordinate implementation steps, answer last minute questions and to perform post production installation testing.
Partner with technical documentation to assist with the review of release notes, system documentation, user documentation and other training materials.
Assist Quality Assurance and Application Support associates to resolve issues and/or questions with internal applications as well as monitor and coordinate the resolution of any project related support issues.
Maintain current awareness of internal systems, industry trends and applicable technologies.
Strong interpersonal, written communication, and presentation skills are required to be successful.
Ability to create positive and professional business relationships with both internal and external clients.
Ability to effectively initiate action, collaborate with others, and drive action items to resolution.
Be adept at time management and be comfortable working on multiple projects. Analytical, problem solving, planning, and organizational skills are required to be effective.
Ability to quickly understand and adapt existing internal business process knowledge into documentation required to support a diverse mix of technology projects and system enhancements. Desire and ability to learn complicated concepts and formulate that knowledge into action plans
Strong understanding of dynamic web development and database technologies.
Experience in the Retirement Services Industry desirable
Bachelor's degree (B. A.) from four-year college or university
2 - 5 years of total experience or equivalent combination of education and experience
Strong analytical skills
Experience working with end users in a business analyst or support role
Certified Business Analyst Professional (CBAP) designation desirable.
Folsom, CA, USA
Newport Group has a great opportunity for a Principal for our Compensation Consulting team. The Principal will be responsible for generating increased revenue through leads that come about from strategic relationships. Lead and Design projects involving increasing marketplace visibility and brand familiarity with Newport Group’s name.
In addition, the Principal will lead teams working on assigned projects to ensure completion with a high level of technical and professional accuracy. Assist Team Members with research on difficult questions or escalated issues. Establish strong relationships with current and prospective clients. Lead teams on coordinating all aspects of project design with clients. S/he will work towards resolutions in response to escalated client issues and demonstrates proactive solution-based approach to enhance client relations. Support client consulting projects through management of teams performing market pricing, job evaluation, regression analysis, salary structure design, cost analyses, and report preparation. Ensure team members meet very high standards for customer service, technical and communication skills.
Master’s Degree or MBA preferred
Experience with MarketPay
7-10 years of combined and increasingly complex experience with the following:
Compensation program design
Executive pay practices
Benchmarking pay practices
Folsom, CA, USA
We are currently hiring for a Team Leader in our Folsom, CA office with experience leading a team in a financial services environment / retirement plan operations or trading. Do you have experience leading and motivating a team of 10-15 employees in a financial services environment?
As a member of the team you will monitor completion of necessary functions of the team and ensures the tasks are executed accurately and properly. This role is also responsible for organizing the recruitment and selection of employees as well as taking an active role in the onboarding and performance management process in guiding and developing the skill set of the operations team.
The Team Leader will hold regular team meetings to share information and provide an open forum for team members to collaborate. S/He will periodically review work of all team members to ensure quality and accuracy are met and that the team members meet high standards for customer service and communication skills. Will ensure that team members are challenged in their jobs encouraging team members to develop beyond their current skill set.
In addition, s/he will work with Senior Management on ways to improve our product and enhance the client experience. S/He assists team members with research on escalated issues and acts as a subject matter expert to other departments. This leader will build relationships with other leaders to ensure a smooth flow of information between teams.
The successful applicant will have a bachelor’s degree from an accredited university in a related field or equivalent work experience.
S/he must have three to five years of progressive management experience over teams of five or more in a high volume, transaction based financial operations environment (ideally in recordkeeping of 401K plans or Financial Services.)
Familiarity with mutual funds, asset classes, market timing, and short term redemption fees
Knowledge of the retirement plan industry is a plus.
Familiarity with ERISA regulations, plan document issues, and investment topics is a plus.
Industry designations/licenses are plus (ASPPA, NIPA, investment-related, etc.).
Superior communication, strong interpersonal skills and self-motivation are important for success.
The ability to work well cross-departmentally to ensure client expectations are exceeded is required.
Successful applicants should have a strong ability to handle multiple projects while leading a team
Folsom, CA, USA
Newport Group has a great opportunity for an Administrator in our ESOP group. The ESOP Administrator will be responsible for reviewing census information and determination of eligibility, reconciliation of trust asset, compliance testing under code sections 404, 415, 410(b), and 416, allocation of employer contributions and posting of other participant activity to individual accounts and preparation and review of Form 5500 and related schedules
S/he will update all information into recordkeeping system, allocate investment gains/losses, allocate employer contributions and forfeitures, and balance summary of accounts to trust assets.
Bachelor’s degree or equivalent of related experience in the administration of retirement plans
ASPPA designation a plus
Experience in Relius a plus
Excellent written and oral communication skills.
Proficient using Excel, Word, PowerPoint, and Adobe
Must have strong analytical, problem solving and organizational skills
Must have a demonstrated track record of consistently meeting and/or exceeding performance expectations with the ability to work under pressure in a very fast paced environment