36 jobs found

SUMMARY Assumes responsibility and is accountable for customer retention and the profitability of each department in the dealership on behalf of the dealer. Fulfills responsibility through the use of sound business management practices. Plans, motivates, and coordinates the activities of the management team. ESSENTIAL DUTIES   include the following. Other duties may be assigned. Possesses outstanding product knowledge, and is able to coach and explain to others, the operations of Land Rover vehicles and their off-road capabilities: a "zealot “. Implements processes within the Centre in keeping with the "Land Rover Retail ., specifically, salary-based pay plans, cross-training for all employees, follow-up system processes, floor traffic tracking process, no-hassle sales process. Creates a viable Centre Business and Marketing plan.  Provides an accurate, timely monthly financial statement to LRNA, and strategically manages financial resources to maximize Centre profitability.  Implements tactical programs as required by market and business conditions to maxim and profitability.  Publicizes the Centre via appropriate advertising and marketing within the Centre.  Directs the activities of the sales team to encourage sales guides in reaching their targets with new and used Land Rover vehicles, other used 4x4 vehicles, vehicle Kit and personal goals ensures that all aspects of the sales process are easy and hassle-free for customers.  Directs the activities of the after-sales team (service, parts and technicians) to ensure that all service processes are efficient and convenient for customers.    Holds regular Centre team meetings to communicate with employees about all aspects of the business: specifically focusing upon performance against Business Builder measures, and overall Centre goals. Is responsible for ensuring that all Centre employees attend the required training in order to do their jobs, and that any training needs are planned for within the Centre business plan.    Works with Land Rover North America to schedule, communicate and carry out any programs spearheaded by LRNA, for example, the Land Rover Way Workout, 4x4 Authority, etc. Provides individual coaching to Centre employees as required, regarding their job performance and personal development.   Is responsible for the recruitment of all employees within the Centre, including drafting appropriate job descriptions and advertisements, interviewing candidates, and inducting them into the operations of the Centre when they are hired. Conducts regular performance appraisals for staff under his/her direct control, and ensures that other managers within the Centre do the same for staff under their direct control.  Provides guidelines and parameters for the level of empowerment of each Centre employee to ensure they know exactly what they can do to assist in satisfying a customer with a complaint.    Works with the Centre team to plan and coordinate Centre-sponsored events, such as off- roading, service clinics, customer focus groups, etc. to meet Land Rover Centre standards, and provide a value-added service for customers. Is able to appropriately merchandise the Centre environment with Gear, Kit and artifacts to fully reflect the Centre philosophy.  Works with the Centre team to encourage cross-departmental knowledge and expertise. Has processes in place to allow employees to back each other up during busy periods.  Creates a positive work environment, which is a fun place to be for employees and customers alike.  Develops processes and programs to identify and reward owner loyalty, for example, incentives for repeat buyers.  Establishs objectives with each department manager and follow up to insure everything possible is  done to achieve same.  Analyze market for new and used vehicles, service and parts business to insure that objectives are proper.    (factory supplied composites, sales, etc.) Ensure adequacy of all staffing and compensation programs.   Control the level of all receivables and insure prompt collection. Assure compliance with all regulatory or other legal requirements in all areas (e.g., advertising,    Bureau of Automotive Repair regulations, DMV regulations, insurance regulations, Truth in Lending, Warranty requirements, etc., etc., etc.) Assure the maximum level of professionalism and ethical standards of all personnel in the handling of all public   customer contact and relation issues. Assure maximum employee morale and promote total dealership teamwork.  Assure proper maintenance and appearance of lot and facility.   Conduct regular staff and financial results meetings with department managers Keep President informed of all relevant and/or significant events and information.  Cultivate relationships, communication and teamwork with other Niello GM’s.   Dealership performance must be equal to or above average group performance, most importantly, but not exclusively,on department net profit and asset control.    Niello Company Group Composite. Dealership performance must be equal to or above average group performance.  Manufacturer provided composites. Dealership performance must be above averages.   CSI Reports. Dealership performance must be above local, regional or national averages MARGINAL DUTIES   include the following. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES Manages subordinate supervisors who supervise employees in the Sales, Service and Parts Departments.  Responsible for the overall direction, coordination, and evaluation of this unit.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Two to four years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors. MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License State Sales License PHYSICAL DEMANDS    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.  The employee frequently is required to stand, walk, sit, and reach with hands and arms.  The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. WORK ENVIRONMENT    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions.  The noise level in the work environment is usually moderate. ACCOUNTABILITY To the CFO, Controller and all owners of the corporation.

FUNCTION Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers. RESPONSIBILITY Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Prepares and administers an annual operating budget for the service department. Maintains reporting systems required by general management and the factory. Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys. Strives for harmony and teamwork within the department and with all other departments. Develops and implements a marketing plan which promotes new and repeat business. Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Understands and ensures compliance with manufacturer warranty and policy procedures. Accounts for all documents; ensures that none are missing and all are processed correctly. Insure excellent customer handling, including quick resolution to any customer complaints to the customer’s satisfaction and within Company guidelines. Maintain CSI ratings as provided by the factory or measured through other sources. Holds weekly department meetings. Directs and schedules the activities of all department employees. Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. Monitors technicians' daily productivity reports and corresponding payroll records. Monitors and follows up on parts orders with the parts manager to ensure availability. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Informs repair technicians of time allowances on each repair order. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Keeps abreast of new equipment and tools available and recommends purchases. Ensures that the work areas and customer waiting area are kept clean. Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. Serves as liaison with factory representatives. Ensures that customers' service files are up-to-date and readily available for reference. Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance. Prepares pricing guides and maintenance menus for frequent labor operations. Handles customer complaints immediately and according to dealership's guidelines. Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience. Attends managers’ meetings. Maintains safe work environment. Maintains a professional appearance. SUPERVISORY RESPONSIBILITIES Manages subordinate employees in the Service Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, gained through education and experience. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Four to six years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra.. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS   Valid Driver's License Location:   Service in Sacramento, CA 

General Responsibilities: Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Writes up customer's vehicle problems accurately and clearly on repair order. Test drives the vehicle with customer as needed to confirm the problem or refers to test technician. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time." Checks with dispatcher, if necessary. Obtains customer's signature on repair order; provides customer with a copy. Notifies dispatcher of incoming work. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Keeps service department forms, menus and pricing guides up-to-date. Explains completed work and all charges to customers. Maintenance of customer information in accordance with current regulations. Maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in process. Dependability; Prepared for work on time. Maintains a professional appearance. Keeps work area clean. Location:   Service in Sacramento, CA 

SUMMARY Completes all work assigned by the supervisor, manager or shop foreman. Functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, on numerous makes and models, in addition to being specialized in particular areas of repair. ESSENTIAL DUTIES/REQUIRMENTS   include the following. Other duties may be assigned. Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards. Diagnoses cause and malfunction and performs repair. Communicates with parts department to obtain needed parts. Saves and tags parts of the job if under warranty or if requested by customer. Examines assigned vehicle to determine if further safety or service work is required or recommended. Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time. Documents all work performed and recommended on repair order. Road test vehicle when required. Participates in manufacturer-sponsored training programs, schools, and events. Keeps abreast of manufacturer technical bulletins. Reports machinery defects or malfunctions to supervisor. Ensures that customers’ cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle. Keeps shop area neat and clean. Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received. Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Attends training classes and departmental meetings. Operates all tools and equipment in a safe manner. Reports to work with a positive attitude, on time and ready to work. Maintains high customer satisfaction standards. Compensation: DOE Smog Certification a plus but not required Location:   Service in Sacramento, CA

Works alongside an assigned technician to learn to perform quality vehicle service maintenance and repairs. Assists assigned technician as needed. Delivers customer cars to service stalls as requested by technicians. Picks up parts from the parts department as directed by technicians. Performs safety inspections, oil changes, lubrication work, basic maintenance, and minor repairs as directed. Replenishes supplies as requested by technicians or service manager. Reports machinery defects or malfunctions to supervisor. Attends training classes and departmental meetings. Operates all tools and equipment in a safe manner. Provide coverage for other positions in the Service Express as needed (backfill for lunches, illness, vacation, etc). Perform other tasks as directed by Manager. Inspects vehicles for noticeable defects, such as dents, scratches, torn upholstery, and poor mechanical operation. Uses proper eye, hand, and body protection when using products that require protection. Maintains shop in clean and presentable condition at all times. Parks cars as directed by Service Manager. Operates all tools and equipment in a safe manner.Reports any safety issues immediately to management. Cooperates and assists other personnel in the repair and prepping of vehicles.

SUMMARY Sells/leases new- and used-vehicles at dealership. Meets gross profit, volume, and customer satisfaction standards.   ESSENTIAL DUTIES   include the following. Other duties may be assigned. Satisfies the transportation needs of vehicle purchasers. Sells/leases and delivers a minimum of 8 units per month. Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot. Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. Explains fully product performance, application, and benefits to prospects. Describes all optional equipment available for customer purchase. Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive. Utilizes dealership sales control and follow-up system. Exhibits high level of commitment to customer satisfaction. Knows and understands the federal, state, and local laws which govern retail automobile sales. Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals. Attends product and sales training courses as requested by sales manager. Keeps abreast of new products, features, accessories, etc., and their benefits to customers. Knows and understands equity and values, and is able to explain depreciation to the customer. Ensures that the sales manager has an opportunity to meet each customer. Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.). Writes complete sales orders and processes paperwork in accordance with established dealership policies. Prepares sold vehicles for customer delivery prior to customer arrival. Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating feures, warranty, and paperwork. Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department. Schedules first service appointment. Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met. Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. Maintains a prospect development system. Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Attends sales meetings. Maintains professional appearance.   QUALIFICATIONS Sales experience preferred. Ability to communicate effectively. Independently motivated with the ability to work within a team environment. Excellent customer service/satisfaction skills. Organized and computer proficient – must be skilled in MS Word, Excel, and Outlook. Clean DMV. Location:   Sales in Sacramento, CA 

SUMMARY Provides administrative and clerical support to the Business Office in the capacity as outlined below.  ESSENTIAL DUTIES   include the following. Other duties may be assigned.  Reports to work with a positive attitude, on time and ready to work. Maintains high customer satisfaction standards. Maintains a professional appearance. Keeps work area neat and clean. Answer and route all incoming calls to the proper person. Communicate with callers in a professional, friendly and efficient manner, while striving to minimize the time they are on hold. Take thorough messages, indicating the caller’s name, company if applicable, the time and message the caller wishes to leave. Communicate messages to the appropriate parties in a timely manner. Provide basic information to callers who have general inquiries. Assist business office with miscellaneous duties, when time allows. Notify telephone maintenance company of switchboard difficulties. QUALIFICATIONS Ability to communicate effectively. Independently motivated with the ability to work within a team environment. Excellent customer service/satisfaction skills. Organized and computer proficient. Clean DMV. Location:   Business Office in Sacramento, CA 

Description: How would you like a unique career opportunity that can provide challenging work, a dynamic indoor/outdoor environment, career advancement, and a team of highly motivated people to help you succeed? You can have all of that when you work at CarMax! As a part of our CarMax store purchasing team, a Buyer Assistant is responsible for vehicle optioning and imaging for the CarMax website, securing purchased vehicles, completing visual vehicle inspections as a part of the vehicle transfer process and working with the purchasing team to hold on-site auctions.  A Buyer Assistant will also work with other departments to ensure that the needs of the business are met. A strong commitment to customer service, good communication skills and attention to detail is required for this position. Ideal candidates will come from various backgrounds including retail, restaurant service and other service oriented positions.  This position requires the ability to work a flexible schedule including nights and weekends in a fast paced retail environment.  Position also requires the ability to work indoors/outdoors in a hands-on environment. Successful performance can lead to excellent career opportunities with CarMax!

  If you've got a passion for people and the desire to succeed, a position as a CarMax Sales Consultant may be for you! CarMax is a growing company that is built on the fundamental principles of integrity and treating people with respect. Here are more reasons why our Associates love working for America’s #1 used car retailer: A Great Place to Work CarMax has been named one of the FORTUNE 100 Best Companies to Work For® since 2005. Our Associates work in a supportive, diverse, and fun environment that fosters a work/life balance. This positive work environment leads to a positive customer experience, and is a big part of why 95% of our customers would refer us to their friends. Top-Notch Training Don’t have automotive sales experience? CarMax is ranked as one of the best training companies in America. You’ll enjoy world-class, training with your own personal sales mentor who is dedicated to your success. We provide ongoing training, support self-development, and we learn as a team. Career Growth and Recognition With more than 130 stores nationwide and growing, CarMax Associates have fantastic career opportunities. Our incentive programs provide the potential for additional earnings, recognition, and perks! CarMax Sales Consultant responsibilities include: – Providing exceptional service throughout the customer’s experience. – Communicating effectively both in-person and over the phone to discover the customer’s wants and needs. – Serving as an advocate for CarMax by sharing what makes us the smart choice. – Navigating and using various provided computer programs as selling tools. – Consulting and guiding your customers to the appropriate next step based on their situation. – Facilitating steps of the sale, such as the vehicle appraisal process, taking test drives, and submitting finance applications. – Maintaining a working knowledge of CarMax products and appropriately recommending them to customers. – Reading, collecting, and transcribing data in order to complete accurate paperwork. – Seeking out opportunities for self-development, participating in training, and welcoming performance feedback. – Building and maintaining strong relationships and demonstrating excellent teamwork. – Maintaining the sales area so our vehicles and products are neatly and accurately displayed. This position may require other duties as assigned.  For store positions, the responsibilities may vary by store.

Description: Would you enjoy a job that has you working outside more than in?  Do you want a professional opportunity that doesn’t have you dressing in a suit every day?  As an Inventory Associate, you can enjoy a casual work environment in a team oriented, fast paced environment! Inventory Associate responsibilities include computerized tracking of inventory, receiving, staging and prepping inventory, quality control checks and facility and ground maintenance. Experience in a fast paced environment as well as previous inventory tracking responsibilities are a plus.  Applicants must be open to work some nights and weekends as well as in all types of weather. If you are a motivated self starter who likes to stay busy and would enjoy a team atmosphere, you may be right for this position.

How would you like a unique career opportunity that can provide challenging work, a dynamic indoor/outdoor environment, career advancement, and a team of highly motivated people to help you succeed? You can have all of that when you work at CarMax! As a part of our CarMax store purchasing team, a Buyer Assistant is responsible for vehicle optioning and imaging for the CarMax website, securing purchased vehicles, completing visual vehicle inspections as a part of the vehicle transfer process and working with the purchasing team to hold on-site auctions.  A Buyer Assistant will also work with other departments to ensure that the needs of the business are met.   A strong commitment to customer service, good communication skills and attention to detail is required for this position. Ideal candidates will come from various backgrounds including retail, restaurant service and other service oriented positions.  This position requires the ability to work a flexible schedule including nights and weekends in a fast paced retail environment.  Position also requires the ability to work indoors/outdoors in a “hands-on” environment. Successful performance can lead to excellent career opportunities with CarMax!

Description: Position Description Are You a High Performing, Experienced Retail Manager Looking to Grow Your Career with a World Class, Successful Retailer? Then read on… CarMax is… • An award winning retailer that specializes in automobile sales • A FORTUNE “100 Best Companies to Work For” multiple years in a row • Passionate about our culture of integrity, associate development and community involvement • Nationally recognized for it’s training programs • Changing the way people purchase used cars We offer… • An extensive management development training program. CarMax Location General Managers begin as Location General Managers in Training (LGMIT) and are required to complete an extensive training program that includes on-the-job store rotations in all areas of the store • A unique opportunity to influence and drive change across the organization • An environment that fosters work/life balance – we recognize that there is life outside of work • A competitive base salary, monthly bonuses, stock incentives, a demo car and a comprehensive benefits package Position Requirements We are looking for retail managers to become Location General Managers. You must have… • 5+ years of demonstrated general management or multi-unit experience with a major retailer managing a store team of 100+ associates • A hands-on management style with a passion for driving sales • The ability to develop creative solutions for difficult problems • A strong focus on achieving results • A passion for providing exceptional customer service • A demonstrated ability to develop associates at all levels and be part of a team • An ability to relocate (strongly preferred)

Description: Technicians at CarMax  don't have to worry about crammed work spaces, hot shops and other annoyances that don't let them enjoy their work!  Quite the contrary at CarMax!  You can enjoy great perks like…….a consistent workload, a clean modern facility, free training, high volume, a large variety of vehicles…..and much more! Technician responsibilities include diagnosing and repairing domestic and foreign vehicles, maintaining high customer satisfaction and  meeting productivity and efficiency numbers.   Automotive repair experience required with the following ASE Certifications: Engine Repair, Steering & Suspension, Heating & Air Conditioning (including refrigerant and recycling license) and Brakes. Applicants must also be team oriented, flexible and focused on maintaining a high level of customer satisfaction.  If you are team oriented, have the above qualifications and enjoy a high-volume, fast paced work environment, this position may be for you! mechanic

Description: If people are telling you that you have one of the cleanest, well kept vehicles in your neighborhood, chances are you enjoy doing it!  How would you like to get paid for doing what you enjoy?  But that’s not all.  At most CarMax locations, you would be working in an “air conditioned” service shop with other great team members!   Detailer responsibilities include washing, waxing,  & buffing vehicles, as well as overall the reconditioning of our vast inventory of vehicles.   Applicants must be dependable, detail oriented, and have the ability to work in a fast paced environment.  Preference will be given to candidates with buffing and other detailing experience. If you are a high energy, flexible, organized, detail oriented and motivated Team Player who enjoys a fast paced, customer-service focused environment, we encourage you to apply!

Description: Position Description There are countless reasons why you should join CarMax! Here are the top 5 reasons why you should join our team: 1. Work for a winner! For several years in a row, CarMax has been named one of FORTUNE’S “100 Best Companies to Work For.” 2. We’re different! We merged the best practices of big box retail with the automobile industry building a solid platform that is fair and equitable. 3. We’re growing! CarMax currently operates used car superstores in 45+ markets, and we’re opening more all the time! 4. Exceptional Training! Don’t have automotive experience? No problem. We are ranked as one of the best training companies in America! This position includes a 6 – 9 month training program that includes cross training in all of our functional areas! We provide ongoing training and encourage self development. 5. Our customers! At CarMax, our goal is to have all of our customers become raving fans! 95% of our customers would refer us to friends! Use your retail management experience, leadership, and interpersonal skills to inspire exceptional performance. As a member of the store leadership team, CarMax Sales Managers: * Coach: 60 – 70% of a CarMax Sales Manager’s time is spent in coaching and developing our Sales Consultants. * Lead: through developing a commissioned sales team (10+ direct reports, 50+ indirect reports) our Sales Managers lead teams to achieve sales, ensure efficiency and to be successful in our FY focus areas. * Develop: develop skills and product knowledge of Sales Consultants through training, evaluation, and role play; develop talent into Management roles. * Select: attract, hire and on-board world-class Sales Professionals who are well prepared to provide exceptional customer service. * Analyze & Track: sales performance to assigned budget, conversion, compliance, and Sales Consultant staffing/hiring targets. * Problem Solve: our Sales Managers are empowered to resolve issues that may occur during the execution process. They have day-to-day oversight and authority for response to potential customer service concerns. Our Sales Managers ensure our customers receive the best customer experience and seek out opportunities for self development. Position Requirements Position Requirements: The professional we are seeking will have: * 3+ years Supervisory/General Management experience. (Retail Supervisory/General Management experience, General Sales Management, Hospitality General Management experience, Banking Management experience preferred) * A proven ability to execute long and short term sales strategies * Experience in establishing action plans to drive performance of sales * Ability to communicate clearly and effectively; expresses opinions and innovative ideas * Ability to empower and challenge team members of all skill levels to reach their full potential * Ability to motivate, inspire and get buy-in from others * Satisfactory completion of MDP is required (applicable to internal CarMax associates only).

The Full Time Auto Parts Delivery Driver drives company vehicles to pick up and deliver parts in the local area. He or she transports products from local parts sources and delivers them to our dealership. Most importantly and without exception, the Delivery Driver operates within the legal speed limits and in a safe fashion at all times. The ideal candidate has a high school diploma or GED, an unrestricted driver's license, and a clean driving record. Candidates must be able to drive both automatic and standard-transmission vehicles and must have basic mechanical skills to perform minor vehicle maintenance (checking and topping off fluid levels, maintaining tire pressure, performing vehicle safety checks, etc.). Strong communication and customer service skills required. RESPONSIBILITIES Ensures safe and on-time delivery of parts to the dealership using company vehicles and following all company procedures and standards Complies with and enforces all safety policies and procedures Maintains cleanliness of vehicles and performs routine maintenance tasks Obeys posted speed limits at all times and all other rules of the road Completes any reports or logs Performs other duties as assigned QUALIFICATIONS Must be at least 18 years old Previous experience preferred Unrestricted driver's license and clean driving record Able to drive both automatic and standard-transmission vehicles Able to bend, kneel, squat, stand, and lift heavy objects as needed Basic mechanical skills to perform minor vehicle maintenance Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress Highly professional and dependable Safety and customer service oriented BENEFITS Direct Deposit Health Care / 401k Opportunity to Advance Professional Workplace Non Smoking Workplace Drug Free Workplace APPLY ONLINE @ https://victoryautomotivegroup.hyrell.com/UI/Views/Applicant/VirtualStepCareers.aspx

DOWNTOWN FORD, CALIFORNIA If you are an enthusiastic self-starter with a passion for selling and you enjoy working with customers, then we want you to be part of our team as an Automotive Sales Consultant. The Sales Consultant is extremely knowledgeable about our vehicles and services, the industry, and our market, including vehicle selection, performance, accessories, efficiencies, safety features and functions, and financing options for both new and used vehicle inventories. He or she presents new and pre-owned vehicles to customers in an attractive and highly informative fashion that promotes a prompt sale and maintains an ongoing relationship with customers to encourage networking and repeat business. The ideal candidate has a high school diploma or GED, previous sales experience (in any industry), excellent customer service skills, a confident and outgoing personality, a professional appearance, and great communication skills. He or she must be self-motivated with a willingness to continuously prospect to sell a minimum quota (or more!) on an ongoing basis. This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position. RESPONSIBILITIES Helps customer with vehicle selection and promotes model options and features, value-add products and services, and purchase and finance options following dealership policies Conducts vehicle test drives and ensures all speed limits all other rules of the road are followed Negotiates sale closure in a clear, concise, and highly ethical fashion Helps facilitate delivery by providing a clear explanation of vehicle and features operation, warranty, and servicing requirements Maintains accurate sales documentation Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions Attends all staff meetings, trainings, and educational classes as required Performs other duties as assigned QUALIFICATIONS High school diploma or GED preferred Verifiable sales performance (any industry) Negotiation expertise Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress Excellent interpersonal skills to interact professionally with customers, vendors, and staff Able to achieve goals with limited direct supervision Neat, clean, and professional appearance Pleasant/friendly demeanor and an outgoing personality Basic computer and internet skills Unrestricted driver's license and clean driving record Able to drive both automatic and standard-transmission vehicles BENEFITS Competitive Pay Based on Experience Medical Benefits Matching 401K Paid Vacation Holidays Ongoing Training and Mentoring Professional Workplace Non Smoking Workplace Drug Free Workplace Opportunity for Advancement 401(k) with Company Match Direct Deposit Opportunity to Advance

Victory Automotive Group   is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience. Victory Automotive Group   is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process. By continuing with this job application, you will be asked to answer job-specific questions. Please note that the questions contained in this job posting are our sole intellectual property. Upon receipt of your responses, we will evaluate your submission. If selected for a personal interview, you will receive an email/text with scheduling instructions. Thank You, The Hiring Manager SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders .   JOB DESCRIPTION VICTORY AUTOMOTIVE GROUP ***8 TENNESSEE, 2 NORTH CAROLINA AND OUR ALABAMA DEALERSHIPS*** The Automotive Service Manager (ASM) acts as the primary contact between the dealership and customer for all repair and maintenance services. He or she listens to and thoroughly understands a customer's service/repair needs, sets and manages the customer's expectations, and works closely with the service team in order to stay informed of the status of repairs and special orders. The primary goal of the ASM is to provide the highest level of customer satisfaction and maximize the sale of parts and service for the dealership. The ideal candidate has a high school diploma or GED, some post-secondary automotive training, and at least two years of dealer-level or large facility experience that includes some supervisory/management responsibilities. Certification by the National Institute for Automotive Service Excellence (ASE) is a plus. An unrestricted driver's license, a clean driving record, and a strong technical and customer service performance record are required. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service. RESPONSIBILITIES Ensures agreement from customer is in place before service begins and informs customer of estimated repair costs and times and accepted methods of payment Sells only required service and maintenance to customers and follows dealership service sales policy and procedures Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can’t be ready at the promised time, and obtains authorization from customers when repair estimates are revised Ensures that all completed repairs have gone through quality control and/or a road test Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB) Manages and oversees staff, which includes recruiting/hiring, evaluating, scheduling, terminating, etc. Ensures all service level targets are met or exceeded Ensures that required documentation is complete and is in compliance with regulations and standards Complies with and enforces all safety policies and procedures Attends all staff meetings, trainings, and educational classes as required Performs other duties as assigned QUALIFICATIONS High school diploma or GED preferred Post-secondary automotive training or equivalent work experience Two years of dealer-level or large facility experience preferred ASE certification (or is willing to obtain certification) Broad scope of automotive mechanical/electrical knowledge Experience in supervising and managing staff Neat, clean, and professional appearance Pleasant/friendly demeanor and an outgoing personality Highly professional and dependable Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress Excellent interpersonal skills to interact professionally with customers, vendors, and staff Basic computer and internet skills Unrestricted driver's license and clean driving record Able to drive both automatic and standard-transmission vehicles Reynolds and Reynolds experience a plus BENEFITS 401(k) with Company Match Direct Deposit Opportunity to Advance Competitive Pay Based on Experience Medical Benefits Paid Vacation Holidays Ongoing Training and Mentoring Professional Workplace Non Smoking Workplace Drug Free Workplace

Victory Automotive Group   is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience. Victory Automotive Group   is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process. By continuing with this job application, you will be asked to answer job-specific questions. Please note that the questions contained in this job posting are our sole intellectual property. Upon receipt of your responses, we will evaluate your submission. If selected for a personal interview, you will receive an email/text with scheduling instructions. Thank You, The Hiring Manager SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders .   JOB DESCRIPTION HARROLD FORD, CALIFORNIA If you're highly motivated and willing to work hard, we offer the most competitive pay scale in a professional work environment.  We will pay for additional automotive certification training and requirements for Certified and Master Certified Technicians. The  Entry Level Service Technician  performs routine service inspections and completes standard maintenance jobs. In addition, he or she may be assigned to conduct pre-delivery service on new vehicles to ensure excellent working order for the customer. We deliver the highest quality service while maintaining the highest level of customer satisfaction. The  Certified and Master Certified Service Technician  services and repairs vehicles as assigned by management following all established standards and procedures. In addition, he or she may be assigned to conduct pre-delivery service on new vehicles to ensure excellent working order for the customer. We deliver the highest quality service while maintaining the highest level of customer satisfaction. The ideal candidate has the willingness to want to learn the skills of the Service Technician.  Possible experience may include: a high school diploma or GED, some post-secondary automotive training, dealer-level or large facility experience, and/or any additional certifications, such as certification by the National Institute for Automotive Service Excellence (ASE).  An unrestricted driver's license and a clean driving record, a strong technical performance record, and strong physical dexterity and stamina to get the job done are required. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service. This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position. RESPONSIBILITIES Entry Level Tech performs routine service inspections or tests and completes standard maintenance jobs Certified and Master Certified Tech diagnoses issues based on experience, analysis and testing Certified and Master Ceritfied Tech repairs automobiles and light trucks as assigned Master Certified Tech maintains highest level of training possible Maintains cleanliness of vehicles while performing service or repairs Ensures that required documentation is complete and is in compliance with regulations and standards Helps maintain shop appearance and safety standards and ensures the shop runs in an efficient manner by performing duties such as inventory stocking and other general functions Follows all shop policy, procedure, safety, and environmental rules Attends all staff meetings, trainings, and educational classes as required Performs other duties as assigned QUALIFICATIONS High school diploma or GED a plus Broad scope of automotive mechanical/electrical knowledge Unrestricted driver's license and clean driving record Entry Level may have post-secondary automotive training or equivalent work experience Entry Level Tech may have post-secondary automotive training or equivalent work experience Able to drive both automatic and standard-transmission vehicles Entry Level Tech might have dealer-level or large facility experience Excellent interpersonal skills to interact professionally with customers, vendors, and staff Highly professional and dependable Safety and customer service oriented Basic computer and internet skills Able to bend, kneel, squat, stand, and lift heavy objects as needed Master Certified Tech must have post-secondary automotive training or equivalent work experience Master Certified Tech should have dealer-level or large facility experience Master Certified Tech must have a high level of automotive mechanical/electrical knowledge BENEFITS Competitive Pay Based on Experience Medical Benefits Paid Vacation Holidays Ongoing Training and Mentoring Professional Workplace Non Smoking Workplace Drug Free Workplace Opportunity for Advancement 401(k) with Company Match

Victory Automotive Group   is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience. Victory Automotive Group   is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process. By continuing with this job application, you will be asked to answer job-specific questions. Please note that the questions contained in this job posting are our sole intellectual property. Upon receipt of your responses, we will evaluate your submission. If selected for a personal interview, you will receive an email/text with scheduling instructions. Thank You, The Hiring Manager SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders .   JOB DESCRIPTION DOWNTOWN FORD, CALIFORNIA The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible. The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service. This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position. RESPONSIBILITIES Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations Ensures that required documentation is complete and is in compliance with regulations and standards Complies with and enforces all safety policies and procedures Attends all staff meetings, trainings, and educational classes as required Helps educate/train new staff members Performs other duties as assigned QUALIFICATIONS High school diploma or GED preferred Ford and CDK experience a plus One year of dealer-level or large facility experience preferred Broad scope of automotive mechanical/electrical knowledge Neat, clean, and professional appearance Pleasant/friendly demeanor and an outgoing personality Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress Excellent interpersonal skills to interact professionally with customers, vendors, and staff Unrestricted driver's license and clean driving record Able to drive both automatic and standard-transmission vehicles Basic computer and internet skills BENEFITS Competitive Pay Based on Experience Medical Benefits Paid Vacation Holidays Ongoing Training and Mentoring Professional Workplace Non Smoking Workplace Drug Free Workplace 401(k) with Company Match Direct Deposit Opportunity to Advance