2 customer service jobs found

Under general direction provided by the Functional Manager (IT Manager I), the Business Lead (IT Specialist II) is responsible for performing a variety of complex analytical and IT support activities for the CSPS IT Project, a project to improve and replace the current personnel, payroll, and travel systems. CSPS is delivering an innovative and modern Human Capital Management (HCM) solution to streamline business processes for Position Control, Personnel Administration, Benefits Administration, Time Management, Travel and Expense Management, and Payroll. The incumbent will perform a wide variety of analytical activities in the areas of business process analysis, system design analysis, problem resolution, and legislative analysis. The IT Specialist II will combine complex analysis for business needs with project management tasks, which includes personnel and payroll systems design planning and implementation activities for a highly complex IT project.   The IT Specialist...

Schedule This position is eligible for a hybrid work schedule, with a minimum of three (3) days in-office based out of our West Sacramento office and two (2) days working remotely.   Summary Under the general direction of the Chief Technology Officer, the Business Analyst supports significant technology programs for the California School Boards Association (CSBA) and its members. This position contributes to the delivery of technical solutions to business needs by defining, analyzing, prioritizing, and documenting business requirements, while clearly communicating recommendations and outcomes to leadership, vendors, and staff. This position researches and analyzes issues related to program subject matter with a complex understanding of data analysis, software development and lifecycles, business analysis, requirements management, and strategic planning for the organization. The Business Analyst engages cross-functional project teams and prioritizes tasks to...