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This position is a non-Civil Service (at-will) position.   Customer and Community Services (CCS) is seeking an operationally skilled and community minded director to provide leadership for the Customer Operations & Assistance department. The incumbent plays a pivotal role in ensuring the foundational elements needed to serve our customers are operating in an efficient and responsive way. As a member of the senior leadership team, the incumbent has influence and responsibility for driving SMUD’s 2030 Clean Energy Vision, which includes creating frictionless zero carbon adoption for customers and ensuring that no community is left behind. Candidates should be energized about working on SMUD campus Tuesdays - Thursdays.      This director role oversees three main functions: Billing Operations, Revenue Assurance and Special Assistance, which collectively provide support for customer billing and payment journeys and special assistance and advocacy services. The incumbent...