Improving National Eagle Repository Communication with Tribal Applicants

Make an impact while you learn. The Semester of Service Program offers students a volunteer project-based opportunity to support real Federal missions, gaining hands-on experience and valuable career-ready skills. The government-wide "Semester of Service" Student Volunteer Program enables Federal agencies to engage students in unpaid, project-based assignments of limited duration aligning with each agency's strategic priorities.

Major duties
Location: USFWS In-person is an option, but not required. In-person candidates should report to: National Eagle and Wildlife Property Repository, 6550 Gateway Road, Building 128, Commerce City, Colorado, 80022 Work Schedule and Flexibilities: Up to 20 hours per week, at least 10 preferred. Must be able to work within National Eagle Repository core hours, Monday – Friday 8:00 AM – 3:00 PM MT. Start/end dates flexible. Remote (100% work off site) Number of Positions: 1 Term: Spring 2027 (90 day term between mid-January and mid-June) This vacancy will be open until Thursday, October 29th, 2026 at 11:59pm ET. Candidates are encouraged to read the entire announcement before submitting their application packages. The National Eagle Repository (NER) is a one-of-a-kind facility operated by the U.S. Fish and Wildlife Service – Office of Law Enforcement, serving to receive, evaluate, store and distribute the remains of deceased bald and golden eagles to enrolled members of federally recognized Native American Tribes. NER seeks a student trainee to assist in improving communication and customer service provided to Tribal applicants. The selected applicant will analyze the communication needs, barriers and deficiencies in NER's current communication with Tribal applicants and develop outreach materials and strategies NER may use to provide superior service to this key audience. NER receives a high volume of phone and email inquiries seeking information about the application process, updates on existing requests for eagle remains, specialized orders, and other applicant-specific inquiries. Clear, accessible instructional materials and other tools like videos or visual aids may help customers find necessary information more quickly and efficiently. The duties of this position include but are not limited to the following: Conducting an analysis of the most pressing communication needs for Tribal applicants to NER. Creating or proposing comprehensive, user-friendly instructional and outreach materials that provide the information most frequently sought by customers (e.g., fact sheets, visual aids, video tutorials or other tools) and that are suitable for print, web content, and other platforms. Developing a possible outreach strategy for broader distribution of instructional materials, promoting use of these materials by Tribal applicants and other audiences. Collaborating with NER staff to ensure accuracy of all instructions and process details, incorporating staff feedback into final products. The government-wide "Semester of Service" Student Volunteer Program, as authorized under 5 U.S.C §31114 and 5 CFR Part 3085, enables Federal agencies to engage students in unpaid, project-based assignments of limited duration. These assignments are designed to align with each agency's strategic priorities, offering participants practical experience within Federal operations while supporting the advancement of targeted initiatives.

Qualifications
Applicants will be considered based on their knowledge, skills or abilities related to project needs. Specifically, applicants should: Be an undergraduate or graduate student. Possess strong written and oral communication skills Have the ability to work both independently and in collaboration with others Preferred qualifications: Prior experience developing or administering customer or visitor experience surveys, conducting qualitative and quantitative analysis, and basic statistics Coursework, prior experience, or interest in communications, sociology, education, or other fields related to project objectives Experience developing instructional, educational, or visual aid materials

How to apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section above. A complete application package must be submitted by 11:59 PM (ET) on the 10/29/2026 of the announcement to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online assessment which you must complete to apply for the position. Complete the online assessment, verify the required documentation is included with your application package, and submit the application. You can view the assessment here: https://apply.usastaffing.gov/ViewQuestionnaire/13087091 To verify the status of your application, log into your USAJOBS account (https://www.usajobs.gov/), all your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://usajobshelp.opm.gov/hc/en-us/articles/52879898157843-How-to-see-your-application-and-job-status/. Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Requests for Reasonable Accommodations should be sent to the vacancy contact listed below.