13 Information Technology jobs

Overview Thank you for your interest in employment at Thunder Valley Casino Resort! Thunder Valley Casino Resort is the only AAA Four Diamond property in Placer County. We’re always looking for superstar achievers to join our ranks either full or part time. 　 Provide and maintain a covert and proactive surveillance operation that protects the Company's gaming licenses and assets. Perform responsibilities in accordance with all Company standards, policies, and procedures.   Essential Functions Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times. Be completely familiar with gaming regulations, the company’s Internal Control System, the departmental policies and procedures, and have working knowledge of applicable federal, state, and local laws. Ability to monitor other department’s policies and procedures. Maintain current information on known cheaters, advantage players, scams, and illegal methods of gaming. Thoroughly understand company emergency action procedures. Cooperate with other departments and other Thunder Valley Casino’s Surveillance Rooms in protecting the assets of the company. Attend court, hearings, and other legal meetings as a witness for Thunder Valley Casino’s, gaming regulatory agencies, or law enforcement agencies when appropriate. Operate all surveillance CCTV and related equipment, and if necessary, conduct floor observations to detect any violations of law, policies, and procedures. Report to the Vice President of Surveillance any violations of the law, gaming regulations, and company policies and procedures, as well as all pertinent information regarding the Surveillance Department. Observe the precepts of truth, accuracy, and prudence, and do not allow personal feelings, prejudices, animosities, or friendships to interfere or influence judgments. Maintain strict confidentiality with respect to the operations, controls, and procedures involved in surveillance activities. Have knowledge of all casino games, including but not limited to Blackjack, Roulette, Baccarat, Let It Ride, Caribbean Stud Poker, Pai Gow Poker, Slots, Poker, and Bingo, and understand all relevant aspects of each game, such as dealing procedures, counting strategies and methods of cheating. Conduct routine random surveillance and "special observations" as approved by surveillance management. Conduct surveillance reviews or "audits" to confirm transactions or events. Must be reliable, trustworthy, and honest.   Minimum Qualifications Ability to communicate effectively with guests, Team Members and management in both written and verbal form. Must be at least 21 years of age. Must be able to obtain Gaming Work Card for the jurisdiction in which the property is located. Must be professional and investigative. Work at least one year as a Surveillance Trainee with Thunder Valley Casino preferred. Must pass a written surveillance test in order to determine eligibility. Be able to react quickly and accurately under demanding, high stress conditions. Be able to work constantly changing schedules to adjust to fluctuating business demands and work any shift, including holidays, with fluctuating days off at any local property. Be able to be autonomous and very low profile.   If you feel that this position is a great match for your interests and skills, click to apply. Thank you again for considering joining the Thunder Valley Casino Resort team!   Apply for this job online Email this job to a friend Share on your newsfeed Connect With Us! Not ready to apply?   Connect with us   for general consideration. Application FAQs

Job DescriptionFPI Management is currently looking for a Software Support Analyst to join our Corporate team! OUR IDEAL CANDIDATE has 1 to 2 years of Software Support experience in a fast-paced training and support environment, preferably in residential property management. Affordable Housing (LIHTC, HUD, RD) knowledge a huge plus! Is proficient in MS Office (Word, Excel), Google Apps (Gmail, Drive, Docs, Sheets) and multimedia software/applications. Yardi Affordable knowledge a huge plus! Has the ability to train individuals and groups, and via multimedia (Videoconferencing, webinars, etc.). Must have the ability to travel up to 10%. Is a reliable, highly organized and detail-oriented 'can-do' team player with excellent communication and customer service skills. MINIMUM REQUIREMENTS: High school diploma or equivalent required. College degree preferred. Valid driver's license and an insured, operable vehicle (proof of insurance required). English language proficiency (read, speak and write). Ability to pass a full background check and drug screening ( Note: As it relates to marijuana use, FPI will consider any applicable state law when dispositioning test results ) Why look at FPI for your next career step?   We are the 6th largest (2nd largest in Affordable communities) third-party property management company in the Nation, an industry leader, with over 700 properties (over 100,000 units) across 14 states under our management. We offer comprehensive compensation and benefits packages, on-going training and professional development, and plenty of growth opportunities. Come join Team FPI! Interested?  Click the Apply button above to learn more about this great opportunity to work with an industry leader! #WeAreTeamFPI EEO/EVerify Statements FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

GENERAL DESCRIPTION: Defines, manages and oversees the areas of company technology, seven days a week, twenty-four hours a day, that are applicable to IT systems and support. Develop, implement and manage business technology objective plans, goals and project activities. Coordinates the design, development, implementation, and operation of systems. Analyzes present technologies in order to evaluate the feasibility of such technology for current and future growth. Proactively makes recommendations for technology improvements as well as educates all levels of staff on system concepts as needed. Responsible for effective data and system recovery to include disaster recovery planning, implementation and periodic testing. Ensures that staff areas are adequately covered and managed at all times and that documentation and procedures are maintained. Follows up on information technology security issues, audit findings and system implementations to ensure that systems are operational and secured appropriately. TASKS, DUTIES, FUNCTIONS: Oversee the day-to-day operations of information technology including help-desk, desktop support, computer systems, computer operations, voice and data communication systems, disaster recovery planning, testing and implementation, vendors, data centers, operating systems and hardware environments. Respond to the needs of the technology division seven days a week, twenty-four hours a day, and be prepared to oversee critical initiatives or production issues daily. Maintain a current environment and introduce change with adequate testing and preparation to minimize impact to internal system users and members. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values. Develop and manage project plans, technology strategies and goals. Develop business and technical case studies that explore detailed concepts, enhancements, resource utilization and trends while recommending and overseeing appropriate action for maintenance and improvement. Ensure that effective capacity planning takes place across the technology delivery channels whether for the member or for the internal end user. Review, submit, recommend and implement various requests for new or additional equipment or systems. Responsible for developing, managing, monitoring performance, policy compliance and reporting staff findings to management. Develop, review, modify, and implement standards and procedures for all facets of technology systems. Active contributor to meetings and projects both internal to the technology team as well as those assigned to throughout the business. Evaluate technology system efficiencies and deficiencies and make recommendations and take actions where appropriate.     PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to manage the IT Systems and Operations departments. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Board, Supervisory Committee, CEO, Senior Management, and all levels of staff. EXTERNAL: Vendors and Suppliers. QUALIFICATIONS: EDUCATION: Bachelor's Degree in Business Administration, Finance, Accounting, Computer Science, or Management Information Systems preferred. Master's Degree in related areas considered a plus. EXPERIENCE: At least 7 years of technology related experience is required. Five of these years must be in a management capacity in a medium to large Information Technology organization. KNOWLEDGE/SKILLS: Competencies: Business Knowledge, Communications, Member focus, Leadership Skills, Interpersonal Skills, Project Management, Strategic Outlook, Team Building. Strong oral and written communication skills. Knowledge of financial industry business practices. Experience with large, medium and small systems. Experience in complex distributed computing environments. Knowledge of networking terminology, methods, and architecture. Experience with telephone switching equipment, terminology, and methods. Knowledgeable about operating systems including those utilized in client, server and midrange environments. Thorough familiarity with project management tools and methodologies. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Moderate travel by car or public conveyance. LICENSES/CERTIFICATIONS: Possession of a valid California driver's license is required.

GENERAL DESCRIPTION: The Help Desk Coordinator is the initial point of contact for all Golden 1 end users and for all technical assistance and support related to computer systems, hardware, or software. This position responds to queries, runs diagnostic programs, isolates problems, determines and implements solutions. This position is also responsible for the administration of network and systems access for all end users and vendors ensuring compliance with credit union corporate policies. TASKS, DUTIES, FUNCTIONS: Provide support using remote diagnostics and access tools to internal and offsite employees. Answer phones and respond to tickets via the Helpdesk ticketing system and email. Provides resolution and completion of end-user issues and requests within service level agreements. Administration of employee and vendor accounts access within the Golden 1 network by provisioning and de-provisioning access, ensuring all applicable policies are complied with. Coordinates, supports, and assists with the implementation of desktop/mobile devices, network administrative access, and technical support in a courteous, timely, and effective manner. Coordinate and/or perform hands-on fixes at tier2 level, including installing and upgrading software, installing hardware, configuring systems and applications on PCs, laptops, and mobile devices. Coordinate and/or perform hands-on fixes at tier2 level for network connectivity issues in a WAN/LAN, WIFI and Teller Cash Dispensers in an Enterprise environment. Maintain tables, parameters, and setting within the VMS Host System for terminals, desktop computers, printers, and cash dispensers. Communicate all updates for proper maintenance of equipment to the appropriate staff. Keep management updated on outstanding issues that are not resolved in a timely manner in accordance with established escalation procedures. Develop, document and implement operating procedures and conducts training as required Develop and maintain a clear understanding of the business area needs and incorporating these needs into technical solutions by updating, developing and maintaining a thorough knowledge of credit union procedures, products, service, and data processing systems. Properly escalates when user and system related security standards are not adhered to Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Performs other job-related duties as necessary.   PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required with a focus on troubleshooting and error identification. Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL:All levels of staff and management EXTERNAL: Vendors QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum and prerequisite completion Computer Technology classes. EXPERIENCE: Working knowledge of Microsoft Windows desktop operating system and MS Office. Working knowledge of system hardware to include, PC's, printers, iPhones, iPads, and laptops. Working knowledge with remote diagnostic tools like RDP, VNC, and MS Remote Assistant. Working knowledge of network and system troubleshooting. Demonstrates basic knowledge with systems security practices. 3. CERTIFICATIONS: CompTIA A+ or equivalent work experience PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday to accomplish tasks. Availability for emergency and on call duty 24 hours a day, 7 days a week, as needed. Occasional travel may be required. Lift and carry communications equipment and computer hardware weighing up to fifty pounds. Corrected vision in the normal range required to configure, test, and troubleshoot network server hardware and data. Hearing within normal range. Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment. May work additional work hours to accomplish tasks.

Level 1 - $5832.48 - $7445.50 /month Level 2 - $6479.75 - $8268.50/month   Under supervision, incumbents perform a variety of professional, technical and analytical duties in the operation of enterprise, client/server and desktop computer systems and networks. The duties include work in the areas of user and systems requirements and analysis, applications development and maintenance, computer systems support, network design and maintenance, and data/database analysis/administration. Incumbents will be assigned to one of the following options: Database Operating Systems Networking Programming Business Requirements Explore your career with purpose   Examples of Knowledge and Abilities Knowledge of All Options Software systems development life cycle. Principles of computer data processing. Business system applications. Principles and techniques of software and systems quality assurance and control. Principles and practices of technical problem solving. Team dynamics. Principles, practices and techniques of providing customer service. Design, installation and maintenance of enterprise, distributed, client/server and desktop computer systems. Computer operations and facilities. Principles and practices of producing effective project and technical documentation. Programming languages. Restart and recovery concepts. Database Option Database management systems (DBMS). Database design. Database CASE tools. Related data/file management tools. Database utilities. File and data recovery. Database security methods and techniques. Physical control standards and procedures. Operating System Option Fundamentals and concepts of enterprise, distributed, client/server and desktop computer operating systems. Computer systems configurations. Operating system structure, operations and utilities. Networking Option Logical and physical network design. LAN/WAN network hardware and software vendors and products. Data communication concepts and principles. Internet and Intranet architecture. Network security policies, techniques and procedures. Network documentation, configuration, maintenance and diagnostic procedures and techniques. Programming Option Program design and analysis. Principles and techniques of programming. Programming languages and utilities. Test plan, test case and test bed development and use. Business Requirements Option Definition of technical specifications from user and business requirements. Business systems analysis. Business contract issues. Business planning process. Service level agreements. Test plan, test case and test bed development and use. Practices of effective communication of technical issues to user and client community. User acceptance testing.   Ability to       All Options Recognize problems, develop recommendations and solutions, oversee correction within assigned specialty. Work effectively, independently and follow through on assignments. Promote and maintain a team environment. Work effectively with clients, users and senior managers. Communicate orally and in writing. Read, interpret and apply complex technical publications and documentation. Employment Qualifications Minimum Qualifications   Either:   1A. A Bachelor's Degree in computer science, information systems or a closely related field. AND 1B. One year experience in the option tested, in the field of systems engineering, programming, database administration and/or analysis, operating systems, network analysis and/or management or a similar field in a multi-platform information systems environment. Or:   2. One year experience in the class of Information Technology Analyst Trainee. Or:   3. One year experience in a position performing the equivalent full-time duties of an Information Technology Analyst Trainee. See notes B and C. Or:   4A. Completion of a certificate program in computer science in the option tested. The certificate must be an approved computer science certification, maintained on the list by the Sacramento County Office of Communication and Information Technology. See note D. AND 4B. Three years experience in the field of the option test. Notes: A) Additional relevant full-time experience for classes in this series may substitute for the Bachelor's Degree on a year-for-year basis. For example, 2 years of qualifying experience (in addition to the experience already required) AND an Associate of Arts degree in computer science, information systems or a closely related field may substitute for the Bachelor's Degree.  B) THE OBJECTIVE OF THE MINIMUM QUALIFICATIONS is to determine training and experience that enables an appointee to perform the full range of technical analytical duties in the requested class and level with only minimal orientation to the specific job assignment in the class. Such experience must demonstrate the stated Knowledge and Abilities under the heading All Options as well as those under the specific option applied for; duties shall be performed at the appropriate level of the class stated in the minimum qualifications and be consistent with Distinguishing Characteristics for that class. Education in the form of a Bachelor's or higher degree, completion of major college coursework or an approved certificate program in the fields of programming, database, operating systems, networking, project management or systems analysis that demonstrates knowledge and abilities at the level in the option tested may supplement experience as stated in note A.   C. Experience, education, and training will demonstrate that the minimum qualifications for each lower level of the class series are met. For example, for the Information Technology Analyst qualifications would demonstrate that the applicant has performed duties equivalent to one year experience in a position performing the equivalent full-time duties of an Information Technology Analyst and one year experience in a position performing the equivalent full-time duties of an Information Technology Analyst Trainee and two years experience performing the equivalent full-time duties of an information Technology Technician in Sacramento County Service and one year experience performing the equivalent full-time duties of an Information Technology Technician Trainee. D) Evaluation of degrees, training and certificates includes verification of accreditation of institution and applicability content to prevailing industry standards and current county needs which are subject to change in existing technology requirements. E) Minimum qualifications are subject to review by information technology subject matter experts selected by the Department of Personnel Services.   Note:   If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable.  Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note:   If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click   here   (Download PDF reader)   or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Criminal History and Background Check:   Some candidates may need to pass a security clearance investigation conducted by the Sacramento County Sheriff's Department or may be required to be fingerprinted for purposes of search of local and state fingerprint files to disclose any criminal record. Hours of Work:   Incumbents may be required to work irregular hours and on-call. Probationary Period   The probationary period for this classification is   twelve (12) .   Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by   5:00 PM   on the posted cut-off date. Click   here   to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email   EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net   Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will   not   substitute for the information requested on the application.   SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each required or relevant supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note:   Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.   Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire   cannot   be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments   will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.   FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.   FREQUENTLY ASKED QUESTIONS Click   here   (Download PDF reader)   for Frequently Asked Questions (FAQ's) For information regarding County jobs:   www.saccountyjobs.net

Job Summary : Performs problem determination and resolution and records all trouble situations reported to I.T.   Responsible for providing first level support functions on desktop devices such as personal computers, laptops, printers, scanners, keyboards, computer mouse, card swipes, card embossers, Point of Sale terminals and PC based kiosks.  Position also performs support for telephones and telephony related installations and may support audio and video systems set-ups. Qualifications :  College training equivalent to an Associates Degree in Computer Science or equivalent technical training.   Background experience in desktop support environment preferred.  One year minimum experience in a technical support role. Strong personal computing skills recommended. Demonstrated basic to intermediate level technical/troubleshooting skills in the desktop environment and related hardware and software products. Ability to be trained in supporting various desktop configurations. Basic to intermediate knowledge of user environments. Demonstrated communication skills. Basic to intermediate analytical and problem-solving skills. Must have good customer service skills Must be well organized and detail oriented and be able to perform many tasks at one time. Ability to work in a high-pressure, fast paced environment.  Essential Job Functions: Respond to incident and service request tickets and ensure all client/user support requests are handled or escalated in a timely manner. Provide first-level support/configuration for all systems including software and hardware for all platforms, problem determination/isolation/repair, analyzing problem data, performing data analysis, documenting findings, escalating complex problems to the appropriate I.T. staff or service vendors and communicating final resolution to clients and users. Support installation and implementation of connectivity for desktop devices and telephony equipment. Responsible for completion and documentation of all assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include first level support for clients/users requests, printing, routing, and other duties. Maintain the latest procedures and documentation for all desktop platforms. Perform intermediate technical tasks/repairs on all desktop platforms. Use the help desk log to track and close all client/user calls/problems reported to I. T. Ensure the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition. Provide one-on-one training clients/users. Monitor and report system performance issues as necessary. Participate in department driven projects. Maintain the confidential nature of matters pertaining to company records, policies, and customer lists. Shred reports containing sensitive data as determined by management. Maintain a log of all system downtime and report all extended downtime to the supervisor and/or manager. Perform all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to clients/users and system availability. Physical, Mental & Environmental Demands:           Must be able to maneuver to all areas of the casino.  Must have constantly available transportation. Must have home phone. Ability to note audio or visual warnings or error messages from system.   Ability to smell. Able to lift, carry, push, pull, handle, reach or grip 50 pounds, above or below shoulders.   Must be able to bend, reach, kneel, twist and grip items.  Must be able to walk and be on feet for long periods of time.  Must have a sense of urgency and keep up with fast paced business practices.  Must be able to work in stressful situations.  Must be able to read, write, speak and understand English.  Must be able to respond to visual and aural cues. Must be able to tolerate areas containing second hand smoke. Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our  policy  to provide  equal employment opportunity  to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes

The Department of Personnel Services, Employment Services Division announces the exam for: Information Technology Analyst (Level I/II) Exam #   27518-B Approximate Monthly Salary: $5,663.70 - $8,028.36   DESCRIPTION   Under supervision, incumbents perform a variety of professional, technical and analytical duties in the operation of enterprise, client/server and desktop computer systems and networks. The duties include work in the areas of user and systems requirements and analysis, applications development and maintenance, computer systems support, network design and maintenance, and data/database analysis/administration.   MINIMUM QUALIFICATIONS   Either: 1A. A Bachelor’s Degree in computer science, information systems or a closely related field. AND   1B. One year experience in the option tested, in the field of systems engineering, programming, database administration and/or analysis, operating systems, network analysis and/or management or a similar field in a multi-platform information systems environment.   Or: 2. One year experience in the class of Information Technology Analyst Trainee.   Or: 3. One year experience in a position performing the equivalent full-time duties of an Information Technology Analyst Trainee. See notes B and C.*   Or: 4A. Completion of a certificate program in computer science in the option tested. The certificate must be an approved computer science certification, maintained on the list by the Sacramento County Office of Communication and Information Technology. See note D.*   AND   4B. Three years experience in the field of the option test.   *See class specification for notes referenced in minimum qualifications

The Software Engineer will design, build, test and implement new features and functionality for global Interactive Voice Response (IVR) systems which run on the Genesys Voice Portal platform. You will be responsible for system analysis, creating technical specification documents, developing source code, preparing unit/integration test plans, and release management. Furthermore, this position is responsible for system integrations, maintenance, and support of contact center components including, speech recognition, routing, and real-time and historical reporting.  Ideal candidates will have: Knowledge & Experience: 2-3 years Java/vxml Development 2-3 years IVR Administration, development, or support experience (Genesys Voice Portal required) 2-3 years experience with Speech Recognition technology (Nuance preferred). 3-5 years Linux, Unix Server Administration 3-5 years Tomcat experience and IDEs like Eclipse or Genesys Composer. Ability to build new routing strategies as well as tune existing strategies in Genesys IRD. 3-5 years’ experience as Genesys Engineer/Administrator monitoring and supporting Genesys framework 8.0/8.5.  Candidate will have telecommunication background and experience with VOIP/SIP/CTI standards and technologies. Experience with GVP reporting, InfoMart, CCPulse. Genesys Certification preferred – Framework, Routing, SIP Server, Genesys Voice Portal. Additional Qualifications: Min. 3-5 years Telephony Administration for routing and skills management (Genesys preferred) 3-5 years Systems Development Life Cycle Experience (SDLC) Solid Understanding of Project Management Ability to Execute Performance and Load Tests Excellent MS-Office experience Excellent Communication Skills:  Written-Data Flow, process flow, network and application level diagraming, Design and Solutions Definition Documentation, Ability to liaison with business customer and development team and/or Vendor. Skills & Abilities: Strong written and verbal communication and interpersonal skills Strong organizational and time management skills Ability to perform multiple, concurrent activities in a fast paced and multi-site, global team environment Ability to interact with and lead team members in a local, international and multi-site environment Ability to maintain flexibility in a dynamic organization Ability to represent the department and company in a professional manner at all times Problem Solving & Decision Making:   Must have strong analytical, problem solving and decision making skills Solves routine problems of moderate scope and complexity, following established policies and procedures Ability to work independently with minimal direction, understanding span of control to escalate issues to appropriate level Applies knowledge learned through experience to be able to resolve non-routine and/or moderately complex problems In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.

Focus: FTT – Global Information Security You will report to the Manager of Global Information Security, the Manager of Security Risk and Awareness will provide team oversight and global responsibility for the Security Risk and Awareness Program, including Awareness Roundtables and Training, Simulated Phishing and education, as well as vulnerability assessment trend analysis and reporting.  You will lead security initiatives including business engagements and eGRC maturity.  You will develop and lead a high-performing team of 6+ Security Analysts resolving more complex issues while exercising independent judgment.  This role also provides leadership and manages the planning and delivery of Security Projects and Initiatives. Collaborates with cross-functional leadership in the business and technology to plan for and manage short to mid-term objectives, and provides input into strategy for the department. Responsibilities include: Scope of Day-to-Day Management (People, Impact & Accountability): Manages day-to-day activities for a team of individual contributors - May provide input to strategy/roadmap for the department - Utilizes depth of knowledge to provide guidance and direction to the team - Collaborates with cross-functional leadership to ensure day-to-day needs are met. Product, Operational Management, and Service Delivery: Works with a team, under the direction of leadership, to identify opportunities for and potential barriers to process and/or product improvement within area of accountability, and may make recommendations accordingly - May manage initiatives and/or security projects. Communication/Leadership:  Communicates effectively through various outlets.  Ability to present to large groups on video and in person. Ability to speak comfortably with Leadership on a daily basis. Talent Management: Leads and provides recommendations on the hiring of (internal and external) individual contributors - Provides ongoing feedback to support staff development and performance - Motivates and engages individuals and team. Actively applies project management principals, skills, experience and best practices. Contributes subject matter expertise in assigned area as the lead. Creates project proposals, design documents, and extensive documentation.  Communicates globally cross functionally in business terms, not technology terms.  Negotiates cross-functionally as necessary. Understands and anticipates barriers and proactively coordinates and/or collaborates with assigned resources and key stakeholders.   Analyzes and makes recommendations to increase efficiency, compatibil, ty and improvement of workflow the organization. Establish metrics and measurements demonstrating program effectiveness. Stay abreast of new and emerging technologies, threats and processes. Make and influence technical and business decisions Recruit, develop and mentor a team of talented, highly motivated staff Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery For immediate consideration, forward your resume to Randy Danielian at randy.danielian@franklintempleton.com

Reporting to the Manager of Global Cloud Engineering, the Senior Engineer will provide solution engineering support for Linux, Solaris and AIX Server Build Automation and Server Infrastructure in our Global Data Centers.   Solutions will be collaboratively developed with, but not limited to, our infrastructure engineers and architects, Application Development, database teams and industry partners.  Additionally, Tier 3 engineering on-call support will be provided for the Franklin Templeton Operations organization for the same infrastructure environment.    Primary disciplines the Senior Engineer will be responsible for include Linux and Solaris deployments, server automation builds across the global landscape, process automation, scripting, and Cisco UCS infrastructure design and engineering. Secondary disciplines will include cross-platform server engineering for Microsoft Windows. Specific Responsibilities: Engineering and lifecycle planning support for RHEL 6/7 and Solaris 10/11/12 Automated provisioning of Linux/Solaris servers with BMC BSA (Bladelogic Server Automation) including OS, Storage, Networking automation Process owner for Cisco UCS server infrastructure supporting system lifecycle management Solutions will include addressing project technical requirements, building technical solution documents/diagrams, financial cost considerations, transitions to operational processes and Operational runbook turnover Efficiently fulfill customer and business demand by partnering with Architects, Operations and other stakeholders to  design, communicate and implement Strategies, Technology Roadmaps, Standards, Processes and Services Partner with Global Information Security to develop server and OS configuration standards that deliver security capabilities which ensure security, audit and regulatory compliance requirements Provide Capacity Planning and Performance Management for the assigned environments and integrate/execute with infrastructure capacity planning processes Stay abreast of new and emerging technologies and processes Independently and as a team member, lead, influence and mentor technical concepts/methods and associated engineering lifecycle processes.  Make and influence technical decisions Mentor junior team members and support teams to enhance their skills and abilities Partner with Operations to establish criteria and execution to ensure proper transition from Engineering to Operational areas for project/technology delivery and production support Contribute to and/or lead the triage and resolution of escalated, complex problems to ensure timely restoration or quality of service

General Summary With direction, own design construction, development, testing, implementation, and technology delivery for business needs throughout VSP Global.  Sr. Software Engineer is responsible for technical aspects of the entire process of agile development for large complex projects.  Sr Software Engineer may supervise or coordinate activities of other personnel as necessary within Agile development cycle. Essential Functions Utilize user stories to develop  technical  requirements to ultimately deliver new or modified unique expert level programs, features, or  modules, in a timely and cost – effective manner   Generate design and development plan using new applicable technology and current tools and techniques to provide expert code for to accomplish highly complex business and technology needs, ulitmately achieving competitive advantage for the business   Provide technical leadership  to coworkers throughout coding and project progression   Provide descriptive technical visual program specifications for use in development process   Participate in  coding, testing, through implementation within an agile environment, ensuring all designs are maintainable, and in accordance with GTS technology architecture, hardware, cross environments, and aid to achieve the future technological vision   Determine root cause for the most complex software issues develop practical efficient permanent technical solutions   Modify and maintain existing systems for adaptation to business, and / or technology changes   Conduct system analysis, and contribute to system planning operations for highly complex projects   Utilize unique expert technical knowledge to influence GTS system architecture, and future technological vision   Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities   Help define and develop the test and production environment, coordinate the migration of the system, and/or coordinate efforts with other GTS projects   Adhere to architectural guidelines, standards and delivery discipline processes, while also influencing architectural planning; document the various computer systems enhancements/modifications or information retrievals/updates and update/create procedures   Interact and effectively communicate with business partners and other GTS staff; be seen as a technical expert throughout GTS, and utilize this expertise to provide technical advice and support   Remain current on new technologies and available vendor packages; evaluate and make recommendations as necessary, and introduce applicable technologies in alignment with VSP goals and for creative solutions   Determine process improvements, best practices, and develop new processes as deemed necessary   Drive constructive change and provide leadership   Job Specifications   Typically has the following skills or abilities:   Bachelor’s Degree in Computer Science or related field   Minimum 8 years of programming experience   Advanced programming experience in current programming language   Broad experience designing, programming, and implementing large information systems   Highly developed unique expert knowledge of application of computer science, and engineering of technology   Ability to independently provide in – depth evaluation and analysis of unique complex technological issues   Provide detailed evaluations and practical solutions that take into account all dynamic intangible factors to obtain functional results   Independently determine procedures for new technological processes or special assignments   Excellent analytical and problem - solving skills for even complex problems   Excellent organization and time management skills   Influence organizational best practices to better suit organization needs   Identify and mitigate risks; contribute to risk management plan   Excellent written and verbal communication skills to employees of all levels   Demonstrated ability to direct others to optimal outcomes Ability to regularly exercises discretion and independent judgment in the performance of his/her job duties   Preferred Skills Experience architecting, implementing and supporting high performance scalable Java applications. Candidate must have experience developing large, complex Web applications. Specifically, the individuals will be working on the development and support of VSPs International portals. These enhancements may include architecture reengineering, GUI modernization. Additional requirements include: + Experience developing complex web applications using Spring, Struts, Play, Angular, Java, Java Script, JQuery, and JSPs + Experience developing Rest APIs + Working knowledge of continuous integration using tools such as Jenkins, Mavin, and Chef + Proficient in test automation using Cucumber, Jbehave, JMeter or similar tools. + Understanding of troubleshooting and performance tuning using tools such as Nagios, Wiley and or Splunk +Previous experience working on an Agile (Scrum) scrum team . Working Conditions / Physical Demands The working environment is generally favorable lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.   The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.       The information above describes the general nature of the position and serves as a summary of the typical job functions. It's not a comprehensive list of all possible job responsibilities, tasks, or duties.   VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.    We maintain a drug-free workplace and perform pre-employment substance abuse testing. Nearest Major Market:  Sacramento  Job Segment:  Ophthalmic, Developer, Computer Science, Risk Management, Information Systems, Healthcare, Technology, Finance

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting  https://vspglobal.com/cms/careers/ General Summary With minimal supervision, the Test Engineer will work closely with Software Developers and other QA Specialists in small scrum teams to deliver the highest quality products in a timely and cost-effective manner.   The test engineer is responsible for developing and executing comprehensive suites of automated test plans and test cases, maintaining and adding to existing automation framework, continued evaluation of test cases for inclusion in regression, automation for newly integrated features, developing, executing and analyzing the results for load and performance tests, and development of toolsets to augment QA and Development testing. Essential Functions Create, maintain, and execute automated test plans for VSP Global software systems identifying test automation opportunities to be incorporated into the testing cycle Enhance and extend the automation library and framework Write specialized testing tools for use in testing our software platform   Build automated tests to validate application performance and functionality   Perform whitebox testing and increase code test coverage   Possess, maintain, and further develop a thorough understanding of quality assurance practices, automation techniques and tool creation   Mentor QA Specialists and other staff members on quality assurance practices, automation techniques and basic load and performance tests   Participate in the product development lifecycle, from requirement analysis and design through testing and rollout to ensure that the product meets business needs, and that system and software requirements are verifiable and quantifiable   Participate in code reviews, inspections, and walkthroughs   Develop detailed test plans, specifications, test cases, and test data sets that validate functional, performance, and load test requirements, and update existing test procedures based on requirement changes and test analysis   Analyze test results, and identify, document, and report root causes for test failures by working with the development team and the defect tracking system   Provide feedback on a timely basis on project and testing status and any risks foreseen during project execution, as well as assess the confidence in all items tested   Support the development of User Acceptance Test Readiness plans, test procedures, and testing   Collect metrics and provide status reports on test engineering activities to line and project management   Make recommendations to improve product reliability, performance, quality assurance best practices and processes   Remain current on new technologies; introduce applicable technology in alignment with VSP goals and for creative solutions   Guide change with a focus on optimal outcomes   Job Specifications Typically has the following skills or abilities:   Bachelor’s degree in Computer Science, Computer Engineering, Systems Engineering, or other related Engineering discipline, or equivalent experience   Five years core experience in testing mid-sized to large enterprise applications, which should include experience in functional specification review, design specification review, and designing test processes/test cases   Understanding of software testing methodologies   Must have experience programming in one or more of the following, Java, C#, JavaScript and JQuery   Must be proficient working with SQL   Must have experience creating Microsoft or Nunit unit tests   Attention to detail and a strong desire for quality   Demonstrated experience with testing tools, (e.g. Test Director WinRunner, Quick Test Professional, Load Runner/Performance Center, jMeter), including recording and creating advanced scripts   Experience with use of a defect tracking utility   Familiarity with the Software Development Life Cycle (SDLC)   Experience with and knowledge of QA processes, methodologies, and testing techniques, including negative tests, functional tests, White/Black box tests, automated and manual test processes, test case design, scripting and execution, regression testing, operational readiness tests, etc.   Familiarity with issues involved in testing in multi-tier environments   Ability to estimate, commit to work deadlines and work in a disciplined software development environment   Excellent analytical, problem-solving, process, time management and organizational skills   Excellent verbal and written communication and presentation skills   Meet/exceed organizations best practices, expectations, and standards   Identify and mitigate risk(s)   Demonstrated ability to guide others in regards to team self-management   Preferred Skills Experience with Test Automation Whitebox testing Experience with Selenium, JUnit and Javascript Experience with Postman or SOAP UI Programming experinece in Java Knowledge of quality assurance practices, automation techniques and tool creation Seasoned mentor of junior testers   Working Conditions / Physical Demands The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.     The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.    We maintain a drug-free workplace and perform pre-employment substance abuse testing. Nearest Major Market:  Sacramento  Job Segment:  Developer, Ophthalmic, Quality Assurance, ERP, Computer Science, Technology, Healthcare Apply now   Find Similar Jobs: Technology Jobs In Sacramento,   Technology Jobs,   Project Manager Jobs In Sacramento,   Eyefinity Jobs,   Computer Science Jobs In Sacramento

SUMMARY Performs critical IT functions such as design, analysis, evaluation, testing, troubleshooting, debugging and implementation of all aspects of IT infrastructure including business applications, servers, storage and databases in support of multiple functional areas. Responsible for project planning and implementations of Enterprise solutions. Assists in the recommendation for improvements and the development of technical standards. Routinely works on problems of diverse scope that require in-depth technical analysis and frequent creative resolution. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide day-to-day technical support for internal IT staff and business partners required for applications, server, storage databases and general IT infrastructure and other Data Center issues. Install, configure, troubleshoot servers, storage, databases, backup, and telephony solutions in a heterogeneous Data Center environment. Ensure and maintain the highest possible security standards and practices in accordance with company and IT Security policies and procedures, especially as they relate to application, management, Data Center and overall IT infrastructure security. Administer and maintain backup, disaster recovery and business continuity systems and protocols in accordance with company and IT policies and procedures. Contribute to the development, testing, evaluation and design of IT standards, systems, infrastructure and solutions. Coordinate with multiple functional areas and vendors on the planning, upgrading, testing and servicing of Enterprise solutions. Assess, design, build and support complex SQL Cluster and Oracle infrastructures and the applications that connect to them. Experience working with database integrity, backups, SQL scripting, maintenance plans, database patching on production databases. Configure alerting and monitoring of all applications and databases to ensure high levels of system availability. Assess, design, build and support Virtual Infrastructures (VI) including server and storage platforms using VMware vSphere. Assess, design, build and support Active Directory infrastructures. Assess, design, build and support HP-UX and Linux infrastructures. Assess, design, build and support network storage (SAN/NAS) and backup environments (D2D). Maintain awareness of new technologies. Complete other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE                                                    Four-year college or university degree; or five to eight years related experience and/or training; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS The following professional certifications are preferred: Microsoft Certified Solutions Associate (MSCA): SQL Server 2012/2014 Microsoft Certified Solutions Associate (MSCA): Windows Server 2012 or higher TECHNICAL SKILLS  Strong Knowledge and experience with the following technology is preferred: SQL Server Clustering/Oracle VMware vSphere HP 3PAR/EMC VNX HP BCS/Cisco UCS Microsoft Windows Server 2008R2/2012/2016 HP-UX/Red Hat Linux HP Data Protector OTHER SKILLS AND ABILITIES                                               Must be a self-starter, able to work without constant supervision Strong investigation, remediation, and reporting intuition Demonstrated ability to work in a team environment Strong analytical and problem solving skills Strong written and verbal communication skills OTHER QUALIFICATIONS                                             5+ years of hands-on experience managing complex Microsoft SQL Server and/or Oracle environments with a focus in high availability and disaster recovery. 5+ years of experience with VMware or a competitive virtualization software solution. 3+ years of experience maintaining the health of a large Active Directory environment. 3+ years of experience administering DNS, WINS, and DHCP. Experience migrating servers and/or virtualizing servers. Experience configuring Group Policy Objects to secure a Windows infrastructure. Experience in remediating security deficiencies within the Active Directory environment. Must be detail oriented and willing to work as part of a team. Must be customer service oriented to provide the highest level of customer satisfaction. Strong troubleshooting, research and communications skills are required. Ability to work independently, self-motivated and multitask on multiple project needs is required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.