2026 Summer College Internship: Application Administrator Intern

Join SMUD’s ServiceNow Platform Team and gain hands-on experience supporting a mission-critical enterprise system used across the organization. As an intern, you’ll work alongside experienced platform administrators and developers to help maintain, enhance, and evolve the ServiceNow environment that powers IT operations, service management, analytics, and workflow automation at SMUD.

This internship offers the chance to contribute to real, impactful initiatives, including a major ServiceNow platform version upgrade and the migration to the new Platform Analytics framework. You’ll learn how large-scale enterprise IT platforms are governed, supported, secured, and continuously improved, while building practical skills that translate directly to a future career in technology.

As a ServiceNow Platform Intern, you will gain hands-on experience in a production-scale enterprise IT environment while supporting one of the most widely used digital workflow platforms in the industry. You’ll work closely with the ServiceNow Platform Administration team and gain insight into how enterprise applications are designed, maintained, upgraded, and optimized to support business operations.

Through this internship, you will:

• Build practical ServiceNow skills by assisting with user administration, configuration, and instance maintenance in a production environment.
• Gain exposure to ITIL and enterprise service management practices, including incident, change, and request management.
• Learn how to plan and execute a major ServiceNow platform version upgrade, including testing, documentation, and post-upgrade validation.
• Develop analytical and technical skills by helping migrate legacy reports and dashboards to Platform Analytics and Next Experience dashboards.
• Understand platform governance and security concepts, including roles, permissions, and update set management.
• Strengthen collaboration and communication skills by participating in team stand-ups, documenting processes, and working cross-functionally with IT and business partners.
• Build professional readiness through exposure to agile project work, structured change control, and the real-world dynamics of enterprise IT operations.

By the end of the internship, you’ll have a strong foundation in ServiceNow platform administration, analytics, and upgrade management, along with hands-on experience that prepares you for future roles in IT service management, business systems analysis, platform engineering, or application administration.

About SMUD's College Internship Program

SMUD's College Internship Program provides college interns with an opportunity to contribute their skills and knowledge to SMUD while gaining valuable work experience. Workshops and activities will also be part of the program where interns will have the opportunity to be immersed in SMUD's culture and learn leadership skills as well as develop their professional skills.

SMUD was also recognized by Interns 2 Pros for the 2020 Internship Program of The Year Award in recognition of excellence in internship strategy, implementation, and impact and was one of five finalists for the 2023 Internship Program of the Year from Interns 2 Pros along with Paramount, Fox Corporation, Intuit, and Toyota.

Application Deadline: It is guaranteed that the online system will accept applications until 5 PM on January 30, 2026. It is highly encouraged that applications are submitted well before the due date and time mentioned to make sure that they are submitted successfully.

Official SMUD Title: STEM Student Assistant

• Students must be able to commute to the SMUD Offices in Sacramento, CA when requested to come in.
• To have a student position at SMUD, you must not have any relatives working at SMUD.
• Internship dates are as follows: Semester students (May – August) and Quarter students (June – September) of this year.
• Students must be enrolled as a full-time student, complete and pass at least 12 undergraduate units OR 8 graduate units and receive at least a 2.0 GPA in the Spring Semester/Quarter of 2026. Students must be graduating in Summer 2026 or later.
• If the student is graduating in Summer 2026, they must be enrolled as a part-time student in the Summer of 2026.
• If the student is graduating in the Spring Semester/Quarter of 2026 but is pursuing another degree in the Fall Semester/Quarter of 2026, you will still be eligible. However, please make sure that it shows it clearly on your resume to show that you are eligible.
• During the summer internship, students can work up to 130 hours per month.
• Currently, SMUD is not hiring candidates for its student internship positions who require sponsorship from an employer either now or in the future. Such sponsorship is not needed for citizens, a U.S. National, a permanent resident, or one granted refuge or asylum status by the U.S. government. Visa holders typically require sponsorship in one form or another at some point in time.
• Diversity, equity and inclusion (DE&I) are a part of who we are and how we do things. Supporting efforts that promote pay equality is part of that. Salary placement for the selected candidate will be determined in alignment with the California Equal Pay Act or the applicable MOU. Determination for salary placement of internal candidates will be made without respect to current classification or compensation and will be based upon the candidate's qualifications as compared to those performing substantially similar work. In the event there is a guaranteed pay progression outlined in an applicable MOU, the MOU takes precedence.   

Remote Work: This position will be required to work in person, on site at least one day a week on a regular basis; sometimes more or less, depending on the work. The work schedule will be determined by the Hiring Manager. 

We recommend you create a SMUD Candidate account through our SMUD Careers page, upload your resume and cover letter to be considered for this and other open position.