Business Technology Analyst Journey

Purpose

Provides analytical support to assigned business units by applying business and information technology solutions to a broad range of business unit processes and applications; functions as a specialist in one or more areas such as systems analysis, application development, or application support; performs table configuration and maintenance of software systems used to support business applications pertinent to the business unit.

Nature and Scope

This series describes classes assigned to Departmental Business Units. The primary focus of these classes is to support business unit systems, applications, and activities where depth of knowledge of business unit functions and processes are critical to job success. Business Technology Analysts function as IT business specialists where breadth of experience and knowledge in one or more areas of lT work such as systems analysis, application development, or application support are used in the development, management and maintenance of business unit systems and applications.  The Business Technology Analyst is the journey or full working level of the series. Positions within this classification work independently in the development, enhancement, and/or maintenance of business technology systems and applications which are standard to complex in terms of system complexity. May serve as a team member on a major project or exercise project management of small to medium size IT projects with responsibility for providing training and support to business units.

Duties and Responsibilities

• Acquires, designs, develops, modifies, tests, documents, implements and provides client training for business application solutions to meet business requirements using mainframe, PC, client server, and lntranet technologies;
• Develops and maintains training courses and materials that support business processes; prepares course agendas and schedules and provides initial coaching and on-going support for user community.
• Identifies and recommends opportunities to apply information technology to business unit functions and processes.
• Maintains and modifies system table configurations to support on-going business needs.
• Participates in or leads projects to reengineer business processes; serves as business unit contact/technical lead on enterprise application projects; plans or leads systems development projects.
• Troubleshoots and resolves complex application software problems and issues for business unit applications; coordinates problem resolution activities between users, technical support staff and/or vendors.
• Performs related duties as required.

Required Education

• High school diploma or equivalent.

Required Experience Qualifications

• At least three (3) years of experience developing and supporting information or business technology systems related to the business unit being supported.

Knowledge Of

Principles and concepts of data management; specialized business unit work processes and fundamentals; concepts of IT system applications, including desktop, client-server and mainframe environments; centralized and distributed concepts; analytical methods and research techniques; methods and techniques of troubleshooting and problem resolution; principles of project planning and scheduling; system development life cycles; business system design methods and techniques; methods and techniques of application development and integration; database design theory and implementation; principles of data retrieval and reporting; information processing hardware, software, and data communications; pertinent SMUD and departmental policies, procedures, and standards; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

Skills To

Write functional design specifications, policy and reports documentation; conduct feasibility studies; provide effective consultation to users/clients; apply analytical thinking to resolve business and IT application problems; develop, test, and implement IT applications; learn new and existing IT technologies, tools and methods to support and develop business applications; translate technical terminology into non-technical terms; work independently or in a team atmosphere to develop and support IT business applications; manage and organize workload on several projects simultaneously; prepare reports and make presentations; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally.

Desirable Qualifications

• Electric utility experience
• Business Analyst certification such as Certification of Capability in Business Analysis (CCBA) or other similar certifications.
• Strong problem-solving and root cause analysis abilities.
• Familiarity with business process modeling, optimization, and reengineering.
• Excellent documentation and facilitation skills.
• Strong knowledge of utility customer operations and how they integrate with ERP solutions.
• Have prior experience working on large ERP or related technology initiatives including upgrades.

Physical Requirements