3 customer service jobs found

Under the direction of the Program & Project Supervisor or a Senior Analyst of the Communications Division ‘s Consumer Programs Branch – California Teleconnect Fund (CTF) section, the incumbent (PURA I) will perform responsible, varied, and difficult analytical work related to the CTF program and 211.   Duties related to CTF will primarily focus on the research and analysis of price component of CTF services across carriers, customer’s quantitative and qualitative data of CTF subsidized services as well as market price and bandwidth information for broadband services. Assist in developing and implementing a price reporting methodology for carriers to regularly report to CTF and assure carrier’s compliance with the reporting requirements. Develop and maintain a database of CTF broadband service pricing and produce reports, presentations and other materials for management review.   In order to facilitate the 2-1-1 Information and Referral service...

Under direction, the Human Services Supervisor supervises, assigns, reviews, and monitors the work of staff responsible for the provision of customer social services and/or determinations and/or review of eligibility and benefit levels for one or more categories of public assistance, either through direct supervision of staff, or indirectly through program planning, administration and evaluation; ensures work quality and adherence to established policies and procedures; and performs the more complex tasks relative to the assigned area of responsibility. Minimum Qualifications Either:  1a. Two years of full-time, paid experience in the public or private sector, performing or reviewing public assistance delivery activities such as assessing customer needs, determining eligibility, determining appropriate actions and establishing case plans, monitoring customer progress, maintaining case records, or making referrals to other resources, agencies, or services; A ND...

Public Advocates Office/ Safety Branch/ Financial Impacts: The Public Advocate's Office is the independent consumer advocate at the California Public Utilities Commission (CPUC). The Public Advocate's Office's mandate is to obtain the lowest possible rates for utility services consistent with reliable and safe service levels and the state’s environmental goals. The Public Advocate's Office represents residential and small business ratepayer interests in Commission policy-making proceedings and processes (e.g. workshops, rulemakings, investigations, utility applications, hearings, advice letters, committee and stakeholder meetings, and other forums). These proceedings and processes set rates, rules, policies, and regulations. Please visit www.publicadvocates.cpuc.ca.gov for more information on the Public Advocates Office. The CPUC hires for diversity and encourages people with disabilities to apply for this position. Please follow the ‘Special Testing Arrangements’ noted...