Full time
River City Windows
Sacramento, CA, USA
The Call Center Representative position exists to provide a world class homeowner experience while setting high quality appointments. The primary focus of this role is to actively listen to homeowner needs, then provide a consultative appointing experience to well represent RBA.
RESPONSIBILITIES
This position is responsible for the following:
Delights internal and external customers
Builds rapport with customers and teammates
Demonstrates excellent written and verbal communication skills; communicates with RBA teammates effectively and clearly
Overcomes objections and sets appointments with an emphasis on first available appointment
Utilizes available scripting and rebuttals; is open to feedback and coaching to optimize lead interactions and appointment set rates
Ensures the quality of appointments set for the Outside Sales Team
Assists with calendar capacity through understanding and utilization...