Journey Enterprise Technology Engineer

Purpose

To perform technical system support and maintenance for SMUD's corporate-level distributed computing infrastructure in the areas of system design, development, installation, operation, maintenance and support to ensure SMUD's use of technology supports its current and future business practices.

Nature and Scope

This classification is comprised of two levels: Level "E" is the entry-level where incumbents are provided formal training and/or certification for progression to the journey-level of the classification. The incumbent is promoted/progressed to the journey level "J" upon successful completion of all training and/or certification requirements for the classification. Incumbents hired at the entry-level are required to successfully progress to the journey-level within 18 to 60 months, depending on the length of the training and/or certification program. If an employee is unsuccessful with progressing to the journey-level they will return to last class held or separate from SMUD.

Duties and Responsibilities

• Serves on multi-departmental networking computer projects by planning, designing, developing, implementing and maintaining a network infrastructure including backup and recovery, physical and logical network design, network topology, network architecture, security architecture and corporate server complex architecture; assisting in identifying and defining corporate level network computing projects; defining functional system requirements and specifications; developing technical standards and procedures; developing the system design; developing system and user acceptance tests; installing and integrating systems; performing post-implementation reviews; and providing technical consultation and solutions for technical issues. To support SMUD's strategic information technology goals and direction while ensuring an efficient, stable and secure network infrastructure is available to all SMUD business units.
• Analyzes the need for new hardware and software systems, upgrades and modifications by evaluating the effectiveness of the current systems; analyzing networking operating system software and related hardware performance and capacity utilizing software and hardware tools; conducting feasibility studies; defining user and system requirements; preparing procurement and bid documents; designing modifications; addressing integration issues; and implementing new software/ modifications. To ensure SMUD's distributed computing environment meets and serves SMUD's current and future business needs.
• Supports the overall effectiveness of the use of the network infrastructure by offering technical expertise and leadership on network systems; providing network consultation; solving a variety of complex networking design, operational and maintenance problems using unconventional methods; troubleshooting user obstacles; and providing 24-hour on call support to departments. To ensure SMUD's network systems are readily available and accessible to system users.
• Assists in planning, reviewing and conducting work activities and researching required project information associated with department internal/external projects in accordance with established task objectives and schedule as outlined in the project plan/contract. To support the overall achievement and completion of department projects.
• Performs related duties as required.

Required Education

Required Experience Qualifications

• Three or more (3+) years of progressively responsible relevant work experience in the areas of system planning, design, development, test, implementation, maintenance in a network based computing environment including utilizing network topologies and architectures for multi-vendor, multi-protocol networks.

Required Licenses/Certificates

• Certificates in information technology and/or a products/technology related field from education institutions or vendor certified programs.

Knowledge Of

Methods and techniques for training staff; techniques and concepts related to teamwork; methods and techniques for report preparation and writing; characteristics and operational needs of various organizational units; concepts and principles related to implementing technology solutions; techniques and practices for problem research and resolution; techniques and practices for resolving complex technical issues; concepts of network design and configuration and operation; fundamentals of networking hardware and software; standards for application develop- ment; concepts of centralized and distributed computing; concepts and operation of multi-user, multitasking operating systems; familiarity with network system hardware including Routers, Bridges, Switches, Gateways and Hubs; network operating systems including Microsoft Windows NT and/or Unix; fundamentals of the system development life cycles; concepts of information processing hardware, software and data communi- cation; methods and techniques for system documentation; policies, procedure and standards related to business applications; concepts of application development and integration; principles of statistics; concepts of data retrieval and reporting; techniques for data modeling and administration; concepts of network protocols including TCP/IP, NetBIOS/NetBEUI and topologies including Ethernet; practices of software/hardware troubleshooting tools such as sniffers, RMON, flukes, HP Openview, Netview and SNMP; concepts of relational and network data base management.

Skills To

Identify and assess training needs for staff; interpret SMUD policies, procedures, system requirements and/or other special agree- ments; compile and prepare technical, statistical and/or analytical reports; analyze complex issues and develop/implement resolution alter- natives; analyze procedures/systems and develop/implement operational improvements using information technology systems software, tools and processes; analyze situations, documents and data for conformance to established policy and procedures; interpret, analyze and apply pertin- ent policies, procedures, regulations and requirements related to information technology projects; utilize logic and analysis to identify the advantages and disadvantages of different approaches; read and interpret plans, diagrams specifications, program languages and contracts; schedule and prioritize own work assignments to meet expected timeframes; serve as reference person for other employees; plan, develop and implement automated solutions for business functions; stay abreast of new IT technology, tools and methods to develop and support business practices; write systems specifications, functional specifications and requirements and documentation; explain complex technical issues to non-technical personnel; work independently with little guidance and/or effectively as part of a team; prepare procurement documents; conduct feasibility studies; lead small projects; safety policies, practices and procedures; standard operating procedures for modern office equipment including a computer and applicable software; English grammar, punctua- tion and vocabulary standards; utilize a personal computer and/or computer terminal, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally.

Desirable Qualifications

• Experience designing, planning, configuring, installing, and managing enterprise mail and active directory solutions that will be leveraged by an enterprise workforce.
• Experience with Azure AD, SSO, managing conditional access and external identities.
• Knowledge of Microsoft 365 product suite and management of O365 Tennant.
• Ability to collaborate on the development and implementation of enterprise modern endpoint management platform standards.
• Ability to act as a liaison between vendors, SMUD support center/helpdesk, project teams and business partners to resolve complex system problems as needed.
• Ability to translate business requirements into technical specifications.
• Experience in all phases of the development lifecycle, including use of formal requirement documentation and procedures, formal testing methodologies, implementation strategies, and monitoring techniques.
• Must be committed to incorporating security into all decisions and daily job responsibilities. This includes maintaining the security and integrity of critical data by ensuring compliance to IT security procedures and standards, and implementing proper controls.
• Demonstrable success and focus in delivering the highest, most consistent level of customer service to our customers and business partners.
• Ability to contribute to developing planning methodologies for performance, capacity and security.
• Experience with Enterprise Systems Troubleshooting and Support Resolution, Including use of Support Tickets.

Physical Requirements