Under the general direction of a Payroll Officer, the incumbent serves as an expert resource and staff specialist within the Personnel/Payroll Operations Section. The incumbent is responsible for providing technical support and lead responsibilities for the Premium Pay unit/ Account Receivables within the Employment History unit, and independently performs work involving a diverse range of tasks, situations and processing/production environments; functions as a liaison with clients and control agencies. Implements processes and procedures; develops and maintains specialized training programs and internal procedures; represents the department on intra- and inter-departmental teams, and resolves a wide variety of issues.
Duties Performed:
(Candidates must perform the following functions with or without reasonable accommodations.)
- Research and resolve the most complex, sensitive and critical problems/issues associated with premium/supplemental pay processing resulting from: Implementation of programs mandated by CB contracts, laws, rules, regulations, policies, and procedures; Redesign/enhancement to existing systems and/or PC desktop applications.
- Unique situations caused by system error or erroneously processed transactions; Problems received via correspondence or telephone inquiry from departments, campuses or employees. Develop and evaluate alternative solutions and provide recommendations for premium/supplemental pay processing.
- Evaluate manual/automated processes and heavy workloads associated with various statewide programs related to premium/supplemental pay processing and develop/implement effective action plans.
- Interpret and ensure both documentation and transaction processing are in compliance with Federal and State laws, rules, policies, procedures and CB contract.
- Assign, coordinate and control workload assignments to staff, to meet established goals and management expectations; identify special training needs for staff; evaluate work performance and provide recommendations to supervisor.
- Perform activities for special projects or heavy and time critical workloads such as: retroactive collective bargaining affecting premium pays for civil service employees, provide input regarding numerous criteria considered for processing premium/supplemental pays. Provide frequent contact with Department of Personnel Administration regarding rules, audits, validations and eligibilities for over 200 types of premium/supplemental pays. Identify, document and provide system test data to analytical staff for system related changes and/or problems. Recommend automated processes for high volume/time critical workloads.
- Develop and maintain a comprehensive training review module and provide training to new and less experienced staff. Develop and maintain the unit operation/desk manual to reflect new or modified procedures and instructions; including special personal computer applications developed through the Client Builder software.
- Prepare management reports using personal computer software regarding workloads, and/or special project status; develop weekly goals to correspond to management expectations.
- Review and comment on revisions to Payroll Procedures Manual, and Personnel and Payroll letters prior to statewide distribution.
- Review control agency letters/memorandums effecting possible changes in procedures and/or processes for differing and provide recommendations to management for procedural modifications; ensure appropriate personnel and payroll documentation completion instructions are in place prior to statewide distribution.