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Apr 08, 2026

ANALYST I

  • State of California Office of the Controller
  • Hybrid
  • $3,861 - $6,276 monthly
Full time Admin-Clerical Government

Job Description

With supervision provided by a Supervisor I in the Support Services Bureau, Public Response and Support Section of the Unclaimed Property Division (UPD) of the State Controller's Office, the incumbent may perform at the capacity of a resource person for the unit as well as within the UPD. The Public Response Unit is responsible for assisting the public by researching and responding to incoming inquiries via telephone, correspondence and/or e-mail pertaining to ownership and the claiming of unclaimed property. The incumbent will answer questions and process claims against unclaimed property accounts by verifying pertinent claimant information, and work in accordance with the Unclaimed Property Law, Government Code, Probate Code, Civil Code, Code of Civil Procedures, the California Code of Regulations, and UPD Policies. Claims for property, which are submitted by both the private and public sectors include: Cash, Securities and Safe Deposit Box Contents.

Duties Performed:
(Candidates must perform the following functions with or without reasonable accommodations.)
  • Answer the more complex and escalated inquiry calls and emails and letters to the Unclaimed Property Division’s (UPD) Call Center related to specific claims and provide information regarding the Unclaimed Property Program. Resolve elevated claimant issues and concerns received via letter, email, and telephone inquiries from the public. Work with claimants or their representatives, public administrators, and businesses to resolve difficult claim issues.
  • Provide customer service to claimants in response to calls, emails and letters regarding claims. Conduct research and analyze and evaluate claims submitted by claimants. Ensure appropriate distribution of property to owners, and approve or deny claims for payment following all applicable laws and rules governing the program and utilization of policies, procedures, and processes related to the detection and prevention of fraudulent claims payment. Analyze and interpret complex documents such as; Wills Trusts, Final Decrees of Distribution, Letters of Administration, Letter of Testamentary, Tables of Heirship, Articles of Incorporation/Dissolution, Merger Agreements, Partnership Agreements, Bankruptcy Filings, Letters of Authorization, Indemnification Letters, and Declarations of Loss which requires an understanding and knowledge of the Probate process, Corporate Actions such as Mergers, Bankruptcies, Dissolutions, Forfeitures, Suspensions, Sale/Purchases, and Subsidiary Relationships to determine entitlement to unclaimed property.
  • Answer calls and provide sensitive and detailed program information and/or direction to the general public to assist them in properly claiming property and submitting accurate documentation. Provide customer service to the public by answering calls, questions, and returning telephone and email messages regarding the program.
  • Assist callers and claimants with resolving claim issues involving Duplicate Payments, Redeposits, and Replacement Payments. Provide inventory, time, and production data to management as requested.
  • Function as a program expert for the Bureau, working closely with UPD management as well as staff from other UPD units in matters relating to public inquiries and claims. Represent the Bureau on teams and in work groups, which have divisional, departmental, and/or statewide impact on the Unclaimed Property Program.
  • Provide support to the Support Services Bureau by cross-training and providing back-up to address fluctuating needs of the Bureau and the UPD.
State of California Office of the Controller
About State of California Office of the Controller

As the chief fiscal officer of California, the fourth largest economy in the world, the Controller’s office is responsible for the accountability and disbursement of the state’s financial resources. The Controller independently audits government agencies that spend state funds and administers the payroll system for state government employees and California State University employees. The Controller also safeguards many types of property until claimed by the rightful owners. The Controller serves on 70 boards and commissions with authority affecting policies ranging from land management, affordable housing, and alternative transportation to crime victim compensation and health and educational facilities. They are a member of numerous financing authorities, fiscal and financial oversight entities including the Franchise Tax Board and Board of Equalization. They also serve on the boards of the nation's two largest public pension funds. The      Controller is one of eight statewide constitutional officials who are elected every four years in California.

 

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