SUPERVISOR I
- State of California Office of the Controller
- Hybrid
- $7,172 - $8,910 monthly
Job Description
Duties Performed:
- Clearly communicate roles, responsibilities, standards, procedures, policies, and guidelines for conduct and performance of tasks. Maintain, support, and incorporate effective personnel management practices in all aspects of managing and supervising staff including, but not limited to, coaching, mentoring, evaluating performance, hiring, and implementing effective training. Conduct regular meetings with staff to communicate goals, expectations, and upward mobility opportunities. Provide regular feedback to staff, including timely preparation of performance evaluations. Develop and implement employee recognition.
- Develop and monitor production and staffing plans to ensure the timely and accurate completion of assigned work. Ensure adequate training is provided for staff. Monitor production to ensure claims are timely evaluated and an accurate ownership determination is made within statutory requirements. Maintain consistent and accurate documentation of unit workload, performance, and training. Assist staff with the most complex and sensitive claims. Ensure adherence to all fraud prevention policies and procedures. Review staff work product for accuracy and ensure adherence to policies and procedures.
- Manage workloads by ensuring that adequate systems are in place to maintain accurate inventory and aging data. Identify performance trends using metrics and variances to develop forecasting reports to proactively redirect resources and determine other appropriate actions needed before backlogs occur. Ensure adequate resources are available to meet operational needs. Regularly review policies and procedures and modify as necessary to improve efficiency and performance.
- Evaluate current program operations, initiate and oversee projects to improve the processes within the group, and monitor activities to ensure conformity with goals and policies.
- Maintain daily management information reports, ensure responses to inquiries are accurate and consistent, protect the integrity of information released to the public, and ensure the quality of service provided is courteous and professional.
- Act as a member of the Unclaimed Property Division (UPD) management team in developing solutions to issues and business plans. Provide management backup assistance within UPD as needed to ensure adequate supervision of staff and timely approval and payment of claims.
As the chief fiscal officer of California, the fourth largest economy in the world, the Controller’s office is responsible for the accountability and disbursement of the state’s financial resources. The Controller independently audits government agencies that spend state funds and administers the payroll system for state government employees and California State University employees. The Controller also safeguards many types of property until claimed by the rightful owners. The Controller serves on 70 boards and commissions with authority affecting policies ranging from land management, affordable housing, and alternative transportation to crime victim compensation and health and educational facilities. They are a member of numerous financing authorities, fiscal and financial oversight entities including the Franchise Tax Board and Board of Equalization. They also serve on the boards of the nation's two largest public pension funds. The Controller is one of eight statewide constitutional officials who are elected every four years in California.