Program Technician III (JC-518036) - External Affairs Division/ Consumer Affairs Branch (CAB)/ Phone Operations Unit B

The CPUC's External Affairs Division is a dynamic team of nearly 100 individuals committed to championing our mission of providing essential utility services for all Californians. As strategic agency partners, we prioritize building trust, fostering engagement, connecting teams, and delivering impactful results.

Our division oversees seven key functions:

• Public & Media Relations
• Creative Services
• Consumer Advocacy
• Internal & Executive Communications
• Strategic Programs & Partnerships
• Local Government & Community Engagement
• Public Participation & Engagement

Together, we craft compelling narratives, establish valuable partnerships, and foster connections that resonate across California. Join us in making a difference and delivering results that truly matter.

Job Description and Duties

Under the general direction of a Consumer Services Manager, the incumbent performs administrative, organizational, and technical duties to support work involving receiving consumer complaints and inquiries against investor-owned utilities. The Consumer Affairs Branch (CAB) serves as the first responders for California utility consumers. CAB collects and resolves consumer complaints, establishes, and enforces rules and regulations for regulated utilities, and investigates allegations of utility waste, fraud, and abuse. The Consumer Affairs Branch (CAB) is the unit within the External Affairs Division responsible for assisting consumers with complaint resolution and for providing information about utility providers.

You will find additional information about the job in the Duty Statement.

Working Conditions

This is an in office position and the chosen applicant would need to be in the office every day. A hybrid telework schedule can be discussed after hire.