Deputy Director, Customer Engagement C. E. A.

To be considered, please apply through your CalCareers account at www.calcareers.ca.gov to JC- 538444 by the application deadline of 11/30/2026.

Start your CAREER with purpose – make a difference while enjoying great benefits and a work-life balance!

Under the general direction of the Chief Deputy Director, the Deputy Director of Customer Engagement is responsible for the full range of marketing strategies and activities as well as serving as a member of the California Correctional Training and Rehabilitation Authority’s Executive Staff. The Deputy Director of Customer Engagement has managerial responsibility and establishes policies in the following functions: government sales, export sales, market research, new enterprise development, product pricing, promotions, sales order entry, customer complaints, product management, market forecasting, comparable product/pricing analysis, bid recap and customer outreach efforts and engineering.

You will find additional information about the job in the Duty Statement.

https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=538444

Need help with the application process? Join us every Friday at 11:00am for a FREE interactive Zoom presentation: How to Apply for State Jobs

Zoom Link: https://bit.ly/CALCTRA Meeting ID: 781 163 9893 Passcode: CALCTRA

Desirable Qualifications:

in addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience working with state agencies, local governments, or public-sector procurement environments, including an understanding of government purchasing processes and customer needs.
• Experience participating in product development and lifecycle management, including market analysis, pricing strategy, and product launch activities.
• Experience developing, leading, and motivating high-performing sales teams, preferably within state or local government environments.
• Demonstrate strong strategic leadership skills, including the ability to effectively balance operational demands, advance strategic initiatives, and respond to urgent or unexpected priorities.
• Demonstrate interpersonal and communication skills, with a proven ability to build collaborative relationships, establish trust and credibility, and effectively work with subordinates, colleagues, executive leadership, customers, and external stakeholders.