Full time
SMUD
Hybrid (Sacramento, CA, USA)
If you are a dynamic leader who fosters a customer centric and continuous improvement culture, has a track record for incorporating feedback loops to take action and have experience with process improvement, enhancement initiatives, training delivery and a keen focus to improve employee and customer experience, this is the role for you.
This position leads the CCS Support Team (COS) with a focus on training, process improvement, and Tier 1 support. A successful candidate is a dynamic and nimble leader who has a strong CX bottom line, seeks out and incorporates actionable feedback, and quickly responds to technology/operational issues as the incident manager on behalf of CCS. The Customer Operations Support Manager role is critical within the Business Intelligence and Operational Support Team and leads a high-performing team of business process and training experts in support of core customer operations. A successful candidate will demonstrate the ability to make good...
