Program Coordinator, Policy and Governance Technology Services

Schedule

This position is eligible for a hybrid work schedule, with a minimum of three (3) days in-office based out of our West Sacramento office and two (2) days working remotely.

Summary

Under general supervision, the Program Coordinator develops, plans, and coordinates Association technology support needs, training programs, and member agency related products and services. This position supports the daily operations and activities of the Association’s technology platforms, including the GAMUT platform, provides technology support and training, develops training materials and resources, and assists with the coordination and implementation of programs and services. The Program Coordinator analyzes practices and procedures and makes recommendations for operational and procedural improvements, fosters cooperative working relationships among Association departments, acts as liaison with educational, community, public, and member agencies, and performs related work as required.

Essential Duties & Responsibilities

• Plans, coordinates, and participates in the daily operations and activities of the Association’s technology platforms, including the GAMUT platform, programs, and services.
• Performs a variety of advanced administrative support duties requiring thorough knowledge of Association technology platforms, including GAMUT procedures and operational details; performs assignments related to the development and maintenance of the GAMUT platform and other service products.
• Provides technology support and training in all aspects of the Association’s technology, including the GAMUT platform.
• Identifies training material needs such as user manuals, video tutorials, knowledge base articles, and step-by-step guides.
• Develops and regularly updates training materials and resources.
• Attends Association and external events for marketing, sales, demonstration, and training purposes related to the Association’s technology and GAMUT platform.
• Leads product demonstrations and hosts webinars highlighting program features and benefits and supports initiatives to promote additional subscriptions.
• Provides a variety of responsible and difficult office activities including word processing, record keeping, report preparation, and filing.
• Participates in the development and implementation of goals, objectives, procedures, and priorities for assigned programs; identifies resource needs; recommends standard operating procedures, improvements, or modifications.
• Performs applications programming operations for the input, storage, revision, and retrieval of data.
• Assists in developing and updating technology platforms and training programs.
• Troubleshoots and resolves technical issues and problems.
• Coordinates and monitors department electronic inboxes and member requests and ensures responses are provided accurately, timely, and routed to the appropriate department or staff.
• Coordinates and participates in member enrollment and instructs assigned staff in work procedures and ensures procedures are followed in accordance with established priorities.
• Assists the Manager with facilitating meetings of stakeholders at all levels.
• Assists the Manager and Director in making recommendations to CSBA leadership.
• Collects and analyzes program performance and participant data and develops reports for management review.
• Reviews current and changing education policies and issues related to assigned events and programs.
• Assists members and staff regarding questions, concerns, problems, and activities related to the technology system and training programs.
• Provides a high level of customer service and problem-solving support for tradeshows, conferences, and events.
• Develops and maintains a Procedure Manual outlining Association processes and procedures for technology support, including all aspects of GAMUT; establishes, updates, maintains, and communicates the Procedure Manual annually.
• Fosters cooperative working relationships among Association departments and external partners.
• Demonstrates understanding of and adherence to CSBA values, policies, practices, established work schedules, and timekeeping requirements.
• Demonstrates respect, honesty, and professionalism at all times.
• Travels throughout the state of California as required.
• May be asked to work occasional overtime.
• Performs other duties as assigned.

Qualifications

Education & Experience

• Any combination of training and experience equivalent to a bachelor’s degree or higher with major coursework in information technology, marketing, member relations, business administration, public administration, or a related field and three (3) years of experience in customer service, project management, or a related field.

Knowledge of

• Principles, practices, and service delivery needs related to assigned programs.
• Procedures for planning, implementing, and coordinating Software as a Service (SAAS) platforms, training programs, and related activities.
• Sources of information related to a broad range of education policy and programs.
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned responsibilities.
• Member relations and marketing techniques.
• Current developments, literature, and sources of information related to assigned duties.
• Recordkeeping principles and procedures.
• Modern office practices, methods, computer equipment, and applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for providing a high level of customer service to the public, vendors, contractors, and Association staff.

Ability to

• Plan, oversee, coordinate, review, and evaluate SAAS and training program operations and activities, including coordination with staff, contractors, and temporary staff.
• Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
• Establish and maintain filing, recordkeeping, and tracking systems.
• Organize and prioritize multiple projects and tasks effectively, set priorities, and meet critical deadlines.
• Operate and maintain modern office equipment and specialized software applications.
• Communicate effectively in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Demonstrate strong customer service, technical support, organizational, and problem-solving skills.
• Demonstrate professionalism, adaptability, and attention to detail in a fast-paced environment.
• Work effectively both independently and collaboratively within a team environment.

Environmental Elements & Physical Demands

• Employee works in a primarily sedentary office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
• Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing department policies and procedures.
• Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and computer screens; and hearing and speech to communicate in person, before groups, and over the telephone.
• Must be able to bend, stoop, kneel, reach, push, and pull drawers open and closed in the execution of duties.
• Must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.
• Must be able to sit at a computer for extended periods and have the dexterity to access, enter, and retrieve data using a computer keyboard or calculator and operate standard office equipment.
• May be asked to work occasional overtime.
• Ability to travel to various training, workshops, conferences, and meeting sites throughout California as required.

Why Join CSBA?

• Be part of a mission-driven organization committed to integrity, collaboration, excellence, accountability, innovation, service, and respect.
• Play a key role in supporting and enhancing Association technology platforms, training programs, and member services.
• Contribute to a professional, collaborative, and service-focused team environment.
• Engage with educational leaders, member agencies, and stakeholders throughout California.
• Competitive salary and benefits package.

Apply today if you are a highly organized and customer-focused professional who thrives in a fast-paced environment and is passionate about technology support, training, and member engagement!

Benefits

At CSBA, we proudly offer competitive compensation and benefits, including medical, dental and vision coverage for employees and dependent children, insurances and California Public Employees Retirement System (CalPERS), and more:

• Comprehensive medical, dental and vision plans:
  • Medical
    • Kaiser Platinum 90 HMO
    • Blue Shield Platinum Access+ HMO 0/25
    • Blue Shield Platinum Full PPO 250/15
    • Blue Shield Silver Full PPO Savings HDHP 2300/30% with CSBA contributing $150 monthly to an HSA plan
    • Optional FSA plan for non Blue Shield Silver Full PPO Savings HDHP 2300/30% plan participants
  • Dental – Delta Dental
  • Vision - VSP
• CSBA offers a hybrid work schedule, with a minimum of three (3) days in-office based out of our West Sacramento office and two (2) days working remotely.
• Paid Time Off:
  • Vacation: Accrues 10 days annually for hourly employees and 15 days annually for salary employees. The rate at which you accrue will increase annually with years of service.
  • Floating holidays: 32 hours annually accrue date of hire.
  • Separate sick leave accrual: 8 hours accrued monthly.
  • Holiday: 10 CSBA recognized holidays annually
  • December Office Closure: During the latter part of December each year CSBA closes its office. During this time, employees are paid for 6 days in addition to the December 25 and January 1 holiday.
  • Sabbatical Program: Employees with at least seven (7) years of continuous full-time employment in their current period of service are eligible for up to four (4) weeks of paid leave.
• Membership in the CalPERS retirement system:
  • Classic membership tier (2% @ 55; 7% employee contribution and 11.54% employer contribution)
  • PEPRA membership tier (2% @ 62; 8.25% employee contribution and 8.27% employer contribution)
• Employer-paid Life insurance 1.5 times the annual salary
• Employer-paid AD&D insurance
• Employer-paid Short- and Long-Term Disability insurance
• Optional supplemental 457 retirement savings available
• Flexible Spending Account (FSA) Medical and Dependent Care
• Employee Assistance Program
• Perks at Work savings program
• Learning and Development
• Social Events: All-Staff luncheon events, Coffee & Learn
• Travel Reimbursement

CSBA’s operation hours are 8:00 a.m.– 5:00 p.m. CSBA currently offers a hybrid work schedule for eligible positions. CSBA is headquartered in West Sacramento. 

About CSBA

The California School Boards Association is a nonprofit education association representing the governing boards who oversee public school districts and county offices of education. With a membership of nearly 1,000 educational agencies statewide, CSBA brings together school governing boards to advocate for effective policies that advance the education and well-being of the state’s more than 6 million school-age children. CSBA provides policy resources and training to members and represents the statewide interests of public education through legal, political, legislative, community and media advocacy.

CSBA employees are highly skilled, with a desire to excel and help strengthen school board governance and maximize student achievement. They are strategic in their trade, embrace challenges, and offer new and innovative ideas. CSBA creates a supportive, dynamic environment for its employees to grow and succeed. Our core values of

integrity, collaboration, accountability, respect, excellence, service and innovation guide the way to achieving the Association’s goals.

Apply Today
If you are ready to take the next step in your career and contribute to meaningful work, apply today! We are excited to hear how your expertise can further our mission and advance the education and well-being of the state’s more than 6 million school-age children in public education in California.

Equal Opportunity Employer
CSBA is an equal opportunity employer. It does not discriminate against employees or applicants based on any characteristic protected by state or federal law. Equal employment opportunity will be extended to all persons in all aspects of the employer/employee relationship.

CSBA prohibits any CSBA employee, consultant, and any CSBA agent, including unpaid interns and volunteers, Board members, independent contractors or any other agent from discriminating against any other employee or job applicant on the basis of the person's actual or perceived race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, genetic information, pregnancy, national origin, ancestry, age (over 40), marital status, physical or mental disability, medical condition, military or veteran status, reproductive health decision making or any other characteristic protected by state or federal law.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

E-Verify Works for Everyone

888-897-7781 dhs.gov/e-verify